Dyson dc26 Helpline Manual
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Dyson dc26 Helpline Manual

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See also: Service Manual , Operating Manual
The performance of a big
vacuum. And no loss of suction.
helpline manual

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Summary of Contents for Dyson dc26

  • Page 1 The performance of a big vacuum. And no loss of suction. helpline manual...

  • Page 2: Table Of Contents

    Features and benefits Assembling and Operating Carrying the machine Bin emptying and Cleaning the shroud and washing the bin Washing the pre-motor filter and post motor filter Parts guide Parts recognition (exploded diagrams) Airflow Filtration Helpline diagnostics The Dyson 5 year guarantee...

  • Page 3: Features And Benefits

    Removes at least 40% more dirt for its weight compared to any other vacuum. Hygienic and quick to empty Just push the button to release the dirt. Cleaner exhaust air Air expelled from a Dyson is up to 150 times cleaner than the air you breathe. dyson root cyclone technology root cyclone Shroud...

  • Page 4: Assembling And Operating

    helpline manual Assembling Connect wand handle to the hose and the extension tube. Attach the tool holster Extend the extension tube ensuring it locks in place. Connect floor tool. Operating To start the machine press on/off button on the machine. To rewind cable, hold down the rewind button.

  • Page 5: Carrying The Machine

    Carrying the machine Place the floor tool in the parking yoke at the rear of DC26. Always carry the machine by the handle on the cyclone assembly.

  • Page 6: Bin Emptying And Cleaning The Shroud And Washing The Bin

    helpline manual Bin emptying Empty bin as soon as the MAX mark is reached. Press catch to release cyclone and bin Emptying carefully into a bag is from the machine. recommended for allergy sufferers. Cleaning the shroud and washing the bin To access the shroud, ensure the bin is Clean shroud with a dry cloth or brush You may rinse the clear bin with cold...

  • Page 7: Washing The Pre-Motor Filter And Post Motor Filter

    helpline manual Washing the pre-motor filter Unplug and place machine on its side for Lift the pre-filter cover and remove the pre-filter. ease of access. Press release catch. Rinse and squeeze filter under cold tap. Allow 24 hours to dry. Ensure filter is completely Recommended wash cycle is every month dry before refitting into machine.

  • Page 8: Parts Guide

    helpline manual Parts guide Pre-motor filter Lifetime pre-motor filter. The pre-filter separates particles as small as cigarette Wand handle smoke (0.1 microns). Recommended wash Allows click-fit tool to fit directly to cycle is every month or as required. the end of the handle or hose for cleaning confined spaces.
  • Page 9 helpline manual Parts guide Extension tube Lightweight extension tube adjusts to the length you want. Tool holster Clips onto the extension tube. Wheel Can be sent out and fitted by customer. Dual cavity flat out head Pre-filter door Two separate airflow channels- Can be easily removed and front and rear- direct suction refitted.
  • Page 10 DC26 Parts guide: additional accessory tools Hard floor tool Flexi crevice tool Up top tool Improved pick-up Extends and flexes to Revolving, multi-angular on hard floors. clean awkward gaps. head designed to ease cleaning in awkward spaces. Mini Flat-out Head...

  • Page 11: Parts Recognition (Exploded Diagrams)

    helpline manual Parts recognition: Main body Cable Rewind Actuator Brake Wheel Assy On/Off Actuator Wheel Brake Stopper Spring Glass Cloth Tape On/Off Switch Assy Screw Cable Rewind Assy Actuator Housing Cable Rewind Spring Assy Inlet Seal Screw Wheel Brake Housing Spring Chassis and Motor Assy Stow Bracket...
  • Page 12 helpline manual Parts recognition: Cyclone assembly Cyclone Assy Bin Seal Bin Catch Bin Assy Spring FDC Seal Bin Base Seal Bin Base Assy...
  • Page 13 helpline manual Parts recognition: Wand and hose Catch Wand Handle Assy Spring Extension Tube Assy Catch Spring Catch Dual Cavity Flat Out Head Spring Hose Assy Stair Tool Combination Tool Assy Instruction Pack Assy Tool Holster...

  • Page 14: Airflow

    DC26 Airflow This section illustrates the direction of airflow through DC26. The dirty air flows through the wand and hose and then continues up the inlet and into the clear bin. The filtration process starts in the clear bin. Larger debris is separated from the airflow. The air is then directed through the shroud and on into the smaller cyclones in the cyclone top.

  • Page 15: Helpline Diagnostics

    This section is a Helpline Operators guide to DC26 fault diagnostics and a checklist of procedures that should be carried out before booking a repair. In some cases, DC26 can be easily repaired over the telephone. If a customer reports any of the following faults listed below, go to the relevant page number.
  • Page 16 helpline manual Loss of pick-up from the floor tool Carry out these checks if the customer reports low suction or loss of pick-up from the floor tool. For turbine tool variants carry out the ‘Turbine head brush bar not operating’ checks on page 19 if the brush bar is not spinning before continuing with checks from this section.
  • Page 17 helpline manual Loss of pick-up from the floor tool Release the locking tabs on hose Firmly remove hose from the inlet. Test suction from the inlet. If suction is retaining bracket. weak continue with checks, if strong check for blockages or damage to the hose.
  • Page 18 helpline manual Loss of pick-up from the floor tool Remove the post filter. Ask the Reassemble the machine and switch customer to wash if necessary (when ON. If the machine operates as the call has ended). Ensure post filter is normal end the call.
  • Page 19 helpline manual Turbine head brush bar not operating The brush bar will stop rotating if it becomes obstructed. The brush bar will operate immediately, once the obstruction is cleared. Press the release catch and remove the Ask the customer to check the suction Check inlet plunger for dust/debris.
  • Page 20 helpline manual Machine cutting out: thermal cut-out If the customer is advising that the main vacuum motor power has cut-out*, complete the checks below. *Cutting out is when the machine loses power whilst in use. If the machine becomes blocked, it may overheat and will stop due to a thermal cut-out (fitted to the motor).
  • Page 21 helpline manual Machine cutting out: thermal cut-out Remove the pre-filter. Ask the customer Remove the post filter. Ask the Ask the customer to reassemble and to wash if necessary (when the call has customer to wash if necessary (when retry the machine. If the machine is still ended).
  • Page 22 Note: The Dyson guarantee does not cover accidental damage to the cable and plug, or the pick-up of liquids. Circuit breaker trips DC26 uses a conventional motor. If the customer says that the circuit breaker trips when they use the machine, please ask them when the circuit breaker trips: If the circuit breaker trips as soon as the machine is plugged in (and not switched on), there is a fault with the machine.
  • Page 23 Cable makes a funny noise when you pull it out DC26 cable rewind has a brake system inside (fig.1). When you pull the cable out or rewind it, the brake system makes a “zzzzzzzz” noise.
  • Page 24 helpline manual Turbine Head Assembly: issues to be aware of Fluff is stuck in the rollers on Turbine Head Assembly If the customer has a small flat-bladed screwdriver at home, they can clean the rollers themselves. Push the flat-bladed screwdriver under the roller and push upwards (fig.1). The roller should come out at one end. The fluff can be removed from the rollers and they can be replaced again.

  • Page 25: The Dyson 5 Year Guarantee

    Repairs or alterations carried out by parties other than Dyson or its authorised agents. We’ll help you choose the right Dyson and give you any advice and assistance you need when you’re using it. You can contact us anytime at www.dyson.com or call our team of experts.
  • Page 26 This controlled document contains CONFIDENTIAL information and must not be copied or distributed unless specifically authorised by the Dyson Technical Service Department. Its content is solely for the use of Dyson personnel or Dyson appointed representatives. DC26 Helpline Manual Produced by Dyson Technical Service.

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