HP ENVY m7 Maintenance And Service Manual
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HP ENVY m7 Maintenance And Service Manual

Model numbers used 17-u000 through 17-u099
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Download this manual See also: Maintenance and Service Manual
HP ENVY m7 Notebook PC (model numbers
used 17-u000 through 17-u099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP ENVY m7

  • Page 1 HP ENVY m7 Notebook PC (model numbers used 17-u000 through 17-u099) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 © Copyright 2016 HP Development Company, L.P. Product notice Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................4 Locating hardware ..............................4 Locating software ..............................4 Display ..................................5 Button, speakers, and vent ............................ 6 Keys ..................................7 Lights ..................................8 TouchPad ................................9 Left side ................................
  • Page 6 Determining the BIOS version ......................51 Downloading a BIOS update ......................52 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 53 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............53 8 Specifications .............................. 55 Computer specifications ............................55 9 Backing up, restoring, and recovering ......................
  • Page 7 10 Power cord set requirements ........................63 Requirements for all countries ..........................63 Requirements for specific countries and regions ....................63 11 Recycling ..............................65 Index ................................66...
  • Page 8 viii...

  • Page 9: Product Description

    Support for 9.0-mm tray load, SATA fixed (not modular) Support for DVD±RW DL SuperMulti Drive Support for zero-power optical drive Support M-disc Audio and video HP Wide Vision HD webcam with indicator light, 720p by 30 frames per second, BSI sensor, f2.0, 88° wide field of vision...
  • Page 10 90-W HP Smart AC adapter (PFC, S-3P, 4.5-mm) ● ● 65-W HP Smart AC adapter (non-PFC, S-3P, 4.5-mm) ● 65-W HP Smart AC adapter (non-PFC, with mount, 4.5-mm) Security Trusted platform module (TPM) 2.0 Security cable lock Operating system Preinstalled: Windows 10 and Windows 10 Professional...
  • Page 11 Category Description Operating system (continued) For Developed Market (ML): Windows 10 Home ML and Windows 10 Home High End ML For Emerging Market (EM/SL): ● Windows 10 Home EM/SL ● Windows 10 Home High End EM/SL/China ● CPPP Windows 10 Home China Language Edition ●...

  • Page 12: External Component Identification

    External component identification Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

  • Page 13: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display...

  • Page 14: Button, Speakers, And Vent

    Button, speakers, and vent Item Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 15: Keys

    Item Component Description NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Keys Item Component Description Displays system information when pressed in combination with the key.

  • Page 16: Lights

    Lights Item Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 17: Touchpad

    TouchPad Item Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. TouchPad...

  • Page 18: Left Side

    Drive light Blinking white: The hard drive is being accessed. ● ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Optical drive Depending on your computer, reads an optical disc or reads and writes to an optical disc.

  • Page 19: Right Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 20: Bottom

    Item Component Description AC adapter and battery light (continued) ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The battery is not charging. Power connector Connects an AC adapter.

  • Page 21: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, product number, warranty...

  • Page 22: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 23 Item Component Spare part number Display assembly: The display assembly is spared only as an entire assembly. 17.3-in, UHD, WLED, AntiGlare (3840×2160), uslim-flat (2.68-mm), UWVA, eDP+PSR 859440-001 TouchScreen display assembly equipped with HDC and webcam 17.3-in, FHD, WLED, BrightView (1920×1080), slim-flat (3.0-mm), UWVA, eDP TouchScreen 859439-001 display assembly equipped with HDC and webcam Display hinge covers (2, not illustrated)
  • Page 24 Item Component Spare part number 256-GB, M2, SATA-3 solid-state drive supporting TLC 857898-001 (21) System board: Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0- MB L3 cache, dual core, 15-W), an nVIDIA N16S-GTR-S (GeForce 940MX) graphics subsystem with 2048-MB of dedicated video memory, and replacement thermal material: Equipped with a hard drive connector and the Windows 10 operating system 857297-601...

  • Page 25: Optical Drive Components

    Optical drive components Item Component Spare part number DVD±RW DL SuperMulti Drive 857903-001 Optical drive bezel 857832-001 Optical drive brackets (3) 857827-001 Optical drive components...

  • Page 26: Miscellaneous Parts

    65-W HP Smart AC adapter (non-PFC, S-3P, 4.5-mm) 710412-001 65-W HP Smart AC adapter (non-PFC, with mount, 4.5-mm) 854117-850 Adapter: HP duck head adapter for use in in North America 213349-015 HP HDMI-to-VGA adapter 701943-001 HP USB-Type C-to-USB 3.0 adapter 814618-001 Power cord for use in North America (C5 receptacle, 1.00-m (3.2-ft), 3-wire conductor)

  • Page 27: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Case utility tool or similar plastic, flat-edged tool ● ● Flat-bladed screwdriver Magnetic screwdriver ● ● Phillips P00, P0, and P1 screwdrivers Torx T4 screwdriver ●...

  • Page 28: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 29: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 30: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 31: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with ● a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 32: Removal And Replacement Procedures

    Removal and replacement procedures CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about the computer, including product number, warranty information, model number, and serial number, are included on the service tag on the bottom of the computer.
  • Page 33 Remove the following screws that secure the bottom cover to the computer: (2) Four Torx5 M2.0×11.9 screws (3) Seven Torx5 M2.0×5.8 screws Insert a case utility tool (1) or similar plastic, flat-edged tool between the bottom cover and the computer near the display hinge areas. Release the bottom cover rear edge (2) and swing it up and forward until it releases.

  • Page 34: Battery

    Battery NOTE: The battery spare part kit includes the battery cable. Description Spare part number 3-cell, 61-WHr, 5.36-WHr, Li-ion 849315-856 3-cell, 41-WHr, 3.63-WHr, Li-ion 849314-856 Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 35: Solid-State Drive

    Solid-state drive Description Spare part number 512-GB, M2, SATA-3 solid-state drive supporting TLC 857899-001 256-GB, M2, SATA-3 solid-state drive supporting TLC 857898-001 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 36: Touchpad Cable

    TouchPad cable Description Spare part number TouchPad cable (includes double-sided adhesive) 857836-001 Before removing the TouchPad cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 37: Memory Module

    Memory module Description Spare part number 8-GB (2133, 1.2-V, DDR4) 820448-857 4-GB (2133, 1.2-V, DDR4) 820447-857 Before removing a memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 38: Rtc Battery

    RTC battery Description Spare part number RTC battery 857828-001 Before removing the USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 39: Hard Drive

    Hard drive Description Spare part number 1-TB, 5400-rpm, SATA, 7.2-mm hard drive 766457-856 NOTE: The hard drive spare part kit does not include the hard drive rubber bracket or hard drive cable. The hard drive rubber bracket is available using spare part number 857826-001. The hard drive cable is available using spare part number 857835-001.

  • Page 40: Wlan Module

    If it is necessary to replace the hard drive rubber bracket, release the left and right sides (2) of the bracket from the hard drive, and then remove the bracket (3). Reverse this procedure to reassemble and install the hard drive. WLAN module Description Spare part number...
  • Page 41 NOTE: The WLAN antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal. The WLAN antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal. Remove the Phillips M2.0×2.7 screw (2) that secures the WLAN module to the computer. (The WLAN module tilts up.) Remove the WLAN module (3) by pulling the module away from the slot at an angle.

  • Page 42: Optical Drive

    Optical drive NOTE: The optical drive spare part kit does not include the optical drive bezel or optical drive brackets. The optical drive bezel is available using spare part number 857832-001. The optical drive brackets are available using spare part number 857827-001. Description Spare part number DVD±RW DL SuperMulti Drive...

  • Page 43: Touchpad

    Remove the optical drive brackets (2). Reverse this procedure to reassemble and install the optical drive. TouchPad Description Spare part number TouchPad 857830-001 NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad bracket is available using spare part number 857825-001. The TouchPad cable is available using spare part number 857836-001.

  • Page 44: Power Connector Cable

    Remove the four Phillips M2.0×3.0 screws (5) that secure the TouchPad and TouchPad bracket to the keyboard/top cover. Remove the TouchPad bracket (6). The TouchPad bracket is available using spare part number 857825-001. Remove the TouchPad (7). Reverse this procedure to install the TouchPad. Power connector cable Description Spare part number...

  • Page 45: Usb Board

    Disconnect the power connector cable (3) from the system board. Remove the power connector cable (4). Reverse this procedure to install the power connector cable. USB board Description Spare part number USB board (includes USB board cable, USB board FFC cable, RJ45 jack, and 2 USB ports) 857823-001 NOTE: The USB board cable is also available using spare part number 857837-001.
  • Page 46 Remove the USB board bracket (3). Release the ZIF connector (1) to which the USB board FFC cable is connected, and then disconnect the USB board FFC cable from the system board. Disconnect the USB board cable (2) from the system board. Release the USB board cable from the routing clips (3) and channel built into the keyboard/top cover.
  • Page 47 Remove the USB board (6). Reverse this procedure to install the USB board. Component replacement procedures...

  • Page 48: Usb Board Cable

    USB board cable Description Spare part number USB board cable 857837-001 USB board FFC cable 857833-001 Before removing the USB board cables, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 49: System Board

    System board NOTE: The system board spare part kit is equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0-MB L3 cache, dual core, 15-W), an nVIDIA N16S-GTR-S (GeForce 940MX) graphics subsystem with 2048-MB of dedicated video memory, and replacement thermal material. Description Spare part number Equipped with a hard drive connector and the Windows 10 operating system...
  • Page 50 (7) USB board ZIF connector cable (8) TouchPad ZIF connector cable (9) Keyboard ZIF connector cable (10) Keyboard backlight ZIF connector cable Remove the three Phillips M2.0×4.8 screws (1) that secure the power connector cable bracket to the keyboard/top cover. Remove the power connector cable bracket (2).
  • Page 51 Remove the plastic support bridges (5). The plastic support bridges are included in the I/O Bracket Kit, spare part number 857824-001. Release the system board (1) by lifting the right side and swinging it up and to the left until it rests at an angle.

  • Page 52: Heat Sink

    Heat sink Description Spare part number Heat sink (includes replacement thermal material) 857299-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 53 Remove the fan and heat sink (3). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed. Thermal material is used on the processor (1) and the heat sink section (2) that services it. Thermal material is also used on the graphics subsystem component (3) and the heat sink section (4) that services it.

  • Page 54: Fan

    Description Spare part number Fan (includes fan cable) 862193-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 55: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cables) 857834-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 56: Display Assembly

    Reverse this procedure to install the speakers. Display assembly Description Spare part number 17.3-in, UHD, WLED, AntiGlare (3840×2160), uslim-flat (2.68-mm), UWVA, eDP+PSR TouchScreen 859440-001 display assembly equipped with HDC and webcam 17.3-in, FHD, WLED, BrightView (1920×1080), slim-flat (3.0-mm), UWVA, eDP TouchScreen display 859439-001 assembly equipped with HDC and webcam Before removing the display assembly, follow these steps:...
  • Page 57 Remove the power connector cable bracket (3). Remove the USB board bracket (4). Remove the 13 Phillips M2.5×6.7 screws (1) that secure the display assembly to the keyboard/top cover. Release the display hinges (2) by swinging them up and back. Swing the keyboard/top cover (1) up and away from the display assembly.
  • Page 58 Slide the keyboard/top cover (2) forward and separate it from the display assembly. Reverse this procedure to reassemble and install the display assembly. Chapter 5 Removal and replacement procedures...

  • Page 59: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 60: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 61: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 62 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 63: Specifications

    AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
  • Page 64 Metric U.S. Operating 10% to 90% Non-operating 5% to 95% Maximum altitude (unpressurized) ‑15 m to 3,048 m ‑50 ft to 10,000 ft Operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft Non-operating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

  • Page 65: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 66: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 67: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 68: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 69: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 70: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 71: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 72 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 73: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 74: Index

    16, 44 removal 48 hinge cover, spare part number 15 backups 57 spare part numbers 15 HP PC Hardware Diagnostics (UEFI) battery display panel, product description 1 using 53 removal 26 drive light 10 HP Recovery Manager...
  • Page 75 USB 3.0 10, 11 system 59 software 4 USB Type-C 11 USB flash drive 60 power button 6 using HP Recovery media 58 power connector 12 recovery media memory card 11 power connector cable creating 57 memory card reader 11...
  • Page 76 removal 27 spare part numbers 15, 27 Windows speaker components 6 system restore point 57, 58 speakers Windows key 7 location 6 Windows tools removal 47 using 58 spare part number 15, 47 wireless antenna, location 5 specifications 55 wireless, product description 2 supported discs, recovery 58 WLAN antenna, location 5 system board...

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