HP ProBook 455 G4 Maintenance And Service Manual
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HP ProBook 455 G4 Maintenance And Service Manual

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HP ProBook 450 G4 Notebook PC
HP ProBook 455 G4 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ProBook 455 G4

  • Page 1 HP ProBook 450 G4 Notebook PC HP ProBook 455 G4 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel is a trademark of Intel Corporation in the Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................6 Right ..................................6 Left ..................................7 Display ..................................8 Top ..................................9 TouchPad ............................. 9 Lights ..............................10 Buttons, speakers, and fingerprint reader ..................11 Special function keys ........................12 Using the hot keys ..........................
  • Page 8 Heat sink assembly ........................... 79 Display assembly ..........................82 Power connector and cable ....................... 89 7 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 91 Using Computer Setup ............................91 Starting Computer Setup ........................91 Navigating and selecting in Computer Setup ................... 91 Restoring factory settings in Computer Setup .................
  • Page 9 Using HP Sure Start (select products only) ......................94 8 Using HP PC Hardware Diagnostics (UEFI) ....................... 95 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............95 Blink and beep codes ............................96 9 Backup and recovery ............................ 97 Creating recovery media and backups ........................

  • Page 11: Product Description

    Description Discrete Product Name HP ProBook 450 G4 Notebook PC √ √ HP ProBook 455 G4 Notebook PC √ Processors 7th generation, Intel® Core™ i7 processor, Dual Core (4-MB L3 cache, 15 W) √ √ 7500U, 2.7 GHz/3.5 GHz Single Core Turbo; Intel HD Graphics 620 7th generation, Intel Core i5 processors, Dual Core (3-MB L3 cache, 15 W) 7200U, 2.5-GHz/3.1-GHz Single Core Turbo processor;...
  • Page 12 8192 MB (8192 × 1) ● 8192 MB (4096 × 2; dual channel) 4096 MB (4096 × 1) ● Primary Supports hard drives with HP 3D DriveGuard √ √ √ storage Customer-accessible Supports the following 7 mm/9.5 mm, 2.5 inch hard drives: ●...
  • Page 13 Category Description Discrete ● DVD+/-RW SuperMulti DL Supports no optical drive option Primary M.2 M.2 2280 SSD (NGFF), SATA-3 √ √ storage Supports the following drives: ● 256 GB ● 128 GB Set as primary storage if selected. M.2 2280 SSD (NGFF), SATA-3 √...
  • Page 14 Category Description Discrete Huawei HP It4132, LTE/HSPA+ w/GPS M.2 WWAN antennas (2), worldwide, 5 band, configured at top of panel Supports “No WWAN” option External media Digital Media Reader Slot √ √ √ card Supports SD, SDHC, SDXC Ports Headphone/microphone combo jack √...
  • Page 15 Keyboard Your product does not support Windows 8 or Windows 7. In accordance with Microsoft’s support policy, HP does not support the Windows 8 or Windows 7 operating system on this product or provide any Windows 8 or Windows 7 drivers on...

  • Page 16: Components

    Regulatory, Safety, and Environmental Notices. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 17: Left

    MP3 players. Memory card reader Reads optional memory cards that store, manage, share, or access information. Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Left...

  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 19: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 20: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a ●...

  • Page 21: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button ● When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. ● ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 22: Special Function Keys

    Special function keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lock key, or the the key. Using the hot keys on page Windows key Opens the Start menu.

  • Page 23: Using The Hot Keys

    Using the hot keys To use a hot key: ▲ Press the key, and then press the correct function key represented by the icons below. Press fn+function key Description Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved.

  • Page 24: Bottom

    ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. SIM card slot or locking hinged connector Supports a wireless subscriber identity module (SIM) card.

  • Page 25: Labels

    Component Serial number Product number Warranty period Model number (select products only) Component HP product name Product ID number Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ●...

  • Page 26: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 System board (includes replacement thermal material) All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system For use in HP ProBook 450 G4 models: ● Intel Core i7-7500U processor; 2-GB discrete graphics memory 907715-xxx ●...
  • Page 28 Item Description Spare part number ● Intel Core i3-6006U processor; UMA graphics memory 913957-xxx For use in HP ProBook 455 G4 models: ● AMD A10-9600P 907356-xxx ● AMD A9-9410 907358-xxx ● AMD A6-9210 907357-xxx (14) Heat sink assembly (discrete model shown; includes replacement thermal material)
  • Page 29 Item Description Spare part number ● 500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001 For use in HP ProBook 455 G4 models: ● 500 GB, 7200 rpm, 7 mm 703267-001 500 GB, 5400 rpm, 7 mm 778186-001 ●...

  • Page 30: Cable Kit

    Cable Kit Item Description Spare part number Cable Kit 906000-001 USB board cable TouchPad cable Power button board cable Optical drive cable Function board cable Chapter 3 Illustrated parts catalog...

  • Page 31: Display Components

    Display components Item Description Spare part number Display bezel Models without a webcam 905757-001 Models with a webcam 905756-001 Models with a DVD-ROM drive 905766-001 Models with a DVD+/-RW Double-Layer SuperMulti drive 905767-001 Models with a Blu-ray Disc R/RW with SuperMulti drive 905768-001 Display components...
  • Page 32 Item Description Spare part number Webcam module 805139-009 Microphone module 826385-001 Hinge covers (left and right) 905763-001 WLAN antennas not spared NOTE: Included in display enclosure Display/webcam cable assembly WLAN models 905760-001 WWAN models 905761-001 WWAN antennas not spared NOTE: Included in display enclosure Display Hinge Kit, includes: 905762-001...

  • Page 33: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit 905770-001 Fingerprint reader insert (for use in models without a fingerprint reader) Fingerprint reader bracket Optical drive bracket Optical drive insert (for models without an optical drive) Plastics Kit...

  • Page 34: Mass Storage Devices

    Blu-ray Disc R/RW with SuperMulti drive 907719-001 ● DVD+/-RW Double-Layer SuperMulti drive 907721-001 DVD-ROM drive 907720-001 ● For use in HP ProBook 455 G4 models: ● DVD+/-RW Double-Layer SuperMulti drive 907606-001 ● DVD-ROM drive 907605-001 Solid-state drives, M.2 (includes bracket)

  • Page 35: Miscellaneous Parts

    65-W Smart AC power adapter, 4.5 mm barrel connector, 3 prong, NPFC (for use only in Asia, the People’s 714657-001 Republic of China, and India) for use only HP ProBook 455 G4 models 65-W Smart AC power adapter, 4.5 mm barrel connector, NPFC 693711-001 45-W Smart AC power adapter, 4.5 mm barrel connector, 3 prong, NPFC (for use only in Asia, the People’s...
  • Page 36 Messenger bag 679922-001 Backpack 679923-001 HP keyed cable lock 840158-001 HP ultraslim keyed cable lock 703372-001 HP Smart AC Adapter dongle, 7.4 mm 734734-001 HP Elite USB Type-C Docking Station 844550-001 HP USB Travel Dock 844551-001 USB 3.0 port replicator 690650-001 USB 3.0 A to B cable (0.5 m)

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Phillips P0 and P1 screwdrivers Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 39: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 40: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 41: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 42: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 43: Service Door

    Service door Description Spare part number Hard Drive Hardware Kit (includes service door) 905771-001 Before removing the service door, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 44: Optical Drive

    Blu-ray Disc R/RW with SuperMulti Drive 907719-001 DVD+/-RW Double-Layer SuperMulti Drive 907721-001 DVD-ROM Drive 907720-001 Optical drive for use in HP ProBook 455 G4 models: DVD+/-RW Double-Layer SuperMulti Drive 907606-001 DVD-ROM Drive 907605-001 Optical drive bracket (included in the Plastics Kit)
  • Page 45 Remove the optical drive from the computer (3). If it is necessary to remove the bracket from the optical drive, remove the two Phillips PM2.5×3.0 screws (1) that secure the bracket to the rear of the drive, and then remove the bracket from the drive (2). Reverse these procedures to install a optical drive.

  • Page 46: Hard Drive

    500 GB, 5400 rpm, 7 mm 778187-001 500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001 Hard drive for use in HP ProBook 455 G4 models: 500 GB, 7200 rpm, 7 mm 703267-001 500 GB, 5400 rpm, 7 mm...
  • Page 47 Lift the hard drive from the bay (3). To remove the hard drive cover from the hard drive, remove the 4 Phillips PM3.0×3.0 screws (1) that secure the bracket to the drive, and then lift the cover off the drive (2). Reverse these procedures to install a hard drive.

  • Page 48: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 49 Reverse this procedure to install a memory module. HP ProBook 455 G4 models: When installing memory modules, if only one module is installed, be sure to install it in the memory slot toward the outside of the computer.

  • Page 50: Wlan/Bluetooth Combo Card

    Intel Dual Band Wireless-AC 7265NV (non v-Pro) 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter 860883-001 WLAN module for use in HP ProBook 450 models: Intel Dual Band Wireless-AC 3168 802.11ac, Dual Band, 1×1 Wi-Fi + Bluetooth 4.0 852511-001 Before removing the WLAN module, follow these steps: Shut down the computer.
  • Page 51 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 52: Wwan Module

    The WWAN module and the WLAN module are not interchangeable. Description Spare part number Huawei HP It4132, LTE/HSPA+ w/GPS M.2 845710-001 Before removing the WWAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 53 Remove the WWAN module (3) by pulling the module away from the slot. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 54: M.2 Solid-State Drive

    256-GB 907722-001 128-GB 907723-001 Solid-state drive for use in HP ProBook 455 G4 models (includes bracket): 128-GB 907360-001 Before removing the solid-state drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 55: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight 827028-xxx Keyboard, backlit 827029-xxx For use in country Spare part For use in country Spare part For use in country...
  • Page 56 Insert a tool into the access hole in the bottom of the computer (next to the hard drive bay) and push to disengage the keyboard from the top cover (2). Lift the top of the keyboard upward (1), and then rotate the keyboard until it rests on the palm rest (2). NOTE: A cable (or cables) connect the bottom of the keyboard to the system board.
  • Page 57 Disconnect the keyboard cable by lifting the connector latch (1), and then disconnect the keyboard cable from the system board (2). If applicable, disconnect the backlight cable by lifting the connector latch (3), and then disconnect the cable from the system board (4). Remove the keyboard (5).

  • Page 58: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 59 Before removing display subcomponents while the display assembly is still attached to the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...
  • Page 60 Disconnect the cable (2) from the module. To remove the display panel: Remove the 4 Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure. Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on the back of the panel.
  • Page 61 Remove the display panel from the computer (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. Component replacement procedures...

  • Page 62: Top Cover

    Top cover NOTE: Top cover spare part kits include the touchpad assembly. Description Spare part number Top cover (includes touchpad) 905765-001 Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 63 Remove the 6 Torx T8 2.5×6.0 screws that secure the top cover to the computer. Component replacement procedures...
  • Page 64 Disconnect the following cables from the system board: (1) Speaker cable (2) Function board cable (3) Power button board cable (4) Touchpad board cable (5) Fingerprint reader cable (6) USB board Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 65 Rotate the bottom of the top cover upward (1), and then lift the top cover off the computer (2). Reverse this procedure to install the top cover. Component replacement procedures...

  • Page 66: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable) 905772-001 Fingerprint reader bracket (included in the Plastics Kit) 905770-001 Fingerprint reader insert (included in the Plastics Kit; for use in models without a fingerprint reader) 905770-001 Before removing the fingerprint reader assembly, follow these steps: Shut down the computer.
  • Page 67 Lift the fingerprint reader cable to disengage the adhesive that secures it to the top cover (3), and then remove the board and cable assembly from the top cover (4). Reverse this procedure to install the fingerprint reader assembly. Component replacement procedures...

  • Page 68: Power Button Board

    Power button board Description Spare part number Power button board assembly 905754-001 Power button board cable (included in Cable Kit) 905769-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 69 If you need to replace the cable, note the cable routing path through the top cover (5). Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 70: Function Board

    Function board Description Spare part number Function board 905753-001 Function board cable (included in Cable Kit) 905769-001 Before removing the function board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 71 If you need to replace the function board cable, note how it is routed in the top cover (5). Reverse this procedure to install the function board. Component replacement procedures...

  • Page 72: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 905773-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...
  • Page 73 Remove the speakers from the top cover (3). Reverse this procedure to install the speaker assembly. Component replacement procedures...

  • Page 74: Touchpad Assembly

    TouchPad assembly Description Spare part number TouchPad assembly not spared NOTE: The TouchPad is included in the Top Cover spare part kit. TouchPad assembly cable (included in Cable Kit) 905769-001 Before removing the TouchPad assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 75 If you need to replace the TouchPad assembly cable, note how it is routed in the top cover (5). Reverse this procedure to install the TouchPad assembly. Component replacement procedures...

  • Page 76: Battery

    Battery Description Spare part number Battery, 4-cell, 48 WHr, 4.21 Ah 851610-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...
  • Page 77 Rotate the bottom of the battery upward (1), and then lift the battery out of the computer (2). Reverse this procedure to install the battery. Component replacement procedures...

  • Page 78: Usb/Audio Board

    USB/audio board Description Spare part number USB/audio board 905755-001 USB/audio board cable (included in Cable Kit) 905769-001 Before removing the USB/audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 79 Lift the board out of the computer (3). Reverse this procedure to install the USB/audio board. Component replacement procedures...

  • Page 80: Fan

    Description Spare part number 905774-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 81 Lift the fan from the computer (4). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 82: Optical Drive Connector Cable

    Optical drive connector cable Description Spare part number Cable Kit 905769-001 Before removing the optical drive connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 83 Remove the connector from the computer (3). Reverse this procedure to install the optical drive connector cable. Component replacement procedures...

  • Page 84: System Board

    Intel Core i5-7200U processor; UMA graphics memory, WWAN models 907711-xxx Intel Core i3-7100U processor; UMA graphics memory 907702-xxx Intel Core i3-6006U processor; UMA graphics memory 913957-xxx System board with processor for use in HP ProBook 455 G4 models: AMD A10-9600P 907356-xxx AMD A9-9410 907358-xxx AMD A6-9210...
  • Page 85 ● Memory modules (see Memory modules on page WLAN/Bluetooth module (see WLAN/Bluetooth combo card on page ● ● WWAN module (see WWAN module on page M.2 solid-state drive (see M.2 solid-state drive on page ● ● Heat sink (see Heat sink assembly on page Remove the system board: Position the computer upright on a flat surface.
  • Page 86 Pull the system board away from the connectors on the side of the chassis to remove it from the computer (5). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 87: Rtc Battery

    RTC battery Description Spare part number RTC battery not spared Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 88 Remove the battery from the system board (2). Reverse this procedure to install the RTC battery. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 89: Heat Sink Assembly

    Heat sink assembly All heat sink assembly spare part kits include replacement thermal material. Description Spare part number Heat sink for use in models with discrete graphics 907364-001 Heat sink for use in models with UMA graphics 907359-001 Before removing the heat sink assembly, follow these steps: Shut down the computer.
  • Page 90 Lift the heat sink from the system board (7). NOTE: Thoroughly clean thermal material from the surfaces of the system board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.
  • Page 91 Lift the heat sink from the system board (5). NOTE: Thoroughly clean thermal material from the surfaces of the system board components (1) and the heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.

  • Page 92: Display Assembly

    Display assembly Description Spare part number Display panel assembly, touch; models without WWAN 907724-001 Touch display are only spared as entire hinge-ups. Individual components are not spared. Non-touch displays are ONLY spared at the subcomponent level. For more information about display components, see Display components on page Display panel assembly, touch;...
  • Page 93 Lift the display assembly straight up and remove it (5). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance.
  • Page 94 Remove the display bezel (4). The display bezel is available using the following spare part numbers: 905757-001: Models without a webcam 905756-001: Models with a webcam 905766-001: Models with a DVD-ROM drive 905767-001: Models with a DVD+/-RW Double-Layer SuperMulti drive 905768-001: Models with a Blu-ray Disc R/RW with SuperMulti drive NOTE: The display will not be connected to the computer as shown in the following image.
  • Page 95 If it is necessary to replace the webcam or microphone module, gently pull the module away from the double-sided tape on the display enclosure (1), and then disconnect the cable from the module (2). The webcam module is available using spare part number 805139-009. If it is necessary to remove or replace the display panel, remove the 4 Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure.
  • Page 96 On the back of the display panel, release the adhesive strip that secures the display panel cable to the display panel (1), and then disconnect the cable (2). Remove the display panel from the display enclosure (3). Raw display panels are available using spare part number 860030-002 for HD panels and 809001-003 for FHD panels.
  • Page 97 Remove the hinge covers from the display hinges (2). Display hinge covers are available using spare part number 905763-001. If it is necessary to remove or replace the display hinges, remove the 6 Phillips PM2.5×2.5 screws (1) that secure both display hinges to the display enclosure. Remove the display hinges from the display enclosure (2).
  • Page 98 Remove the cable from the display enclosure (3). The display/webcam cable is available using spare part number 905760-001 for models with WLAN and 905761-001 for models with WWAN. The display enclosure is available using spare part number 905758-001 for WLAN models and 905759-001 for WWAN models..

  • Page 99: Power Connector And Cable

    Power connector and cable Description Spare part number Power connector and cable 828949-007 Conductive fabric (for use with the power connector cable) 914604-001 Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 100 Remove the power cable from the computer (2). Reverse this procedure to install the power cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 101: Computer Setup (Bios), Tpm, And Hp Sure Start

    An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup ●...

  • Page 102: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 103: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 104: Tpm Bios Settings (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 105: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 106: Blink And Beep Codes

    Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/...

  • Page 107: Backup And Recovery

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 108: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 109: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 110: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 111: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 112: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 113: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions Depth 263.0 mm 10.35 in Width 382.0 mm 15.04 in Height 24.4 mm 0.96 in Weight (1 DIMM, WLAN, webcam, no fingerprint reader, no WWAN) Non-touch: M.2 SSD, no optical drive 2.04 kg 4.49 lbs Non-touch: M.2 SSD, optical drive 2.15 kg...

  • Page 114: 39.6-Cm (15.6-In) Display Specifications

    Metric U.S. Random vibration Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.

  • Page 115: Hard Drive Specifications

    Hard drive specifications 2.0-TB* 1-TB* 500-GB* 500-GB* hybrid Dimensions Height 9.5 mm 9.5 mm 7.0 mm 7.0 mm Width 70 mm 70 mm 70 mm 70 mm Weight 118 g 115 g 101 g or 95 g 95 g Interface type SATA SATA SATA...

  • Page 116: Solid-State Drive Specifications

    Solid-state drive specifications 128-GB* 256-GB* Height 1.35 mm 1.35 mm Weight < 10 g < 10 g Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M Transfer rate up to 540 MB/sec up to 540 MB/sec Interface type SATA-3 SATA-3 Ready time, maximum (to not busy) 1.0 ms <...

  • Page 117: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Item Value Applicable disc Read Write CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-...

  • Page 118: Blu-Ray Rom Dvd±Rw Supermulti Dl Drive

    Blu-ray ROM DVD±RW SuperMulti DL Drive Item Value Applicable disc Read Write CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD- CD-R and CD-RW DVD+R, DVD+R(9), DVD ROM, CD-ROM XA, MIXED MODE CD, CD-I, +RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD...

  • Page 119: Dvd-Rom Drive

    DVD-ROM drive Item Value Applicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18, CD-ROM (Mode 1 and 2), CD Digital Audio, CD-XA ready (Mode 2, Form 1 and Form 2), CD-I (Mode 2, Form 1 and Form 2), CD-R, CD- RW, Photo CD (single and multisession), CD-Bridge Center hole diameter 1.5 cm (0.59 in) Disc diameter...

  • Page 120: 11 Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 121 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 122 NOTE: If the system has a BIOS administrator password, enter the password at the prompt. Select Main, select Restore Defaults, and then select Yes to load defaults. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults.

  • Page 123: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 124 A utility is required for Computer Setup (BIOS) or a writing data to this custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 125: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 126: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 127: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 128 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.

  • Page 129: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 130: Index

    10 electrostatic discharge 29 microphone mute 13 components esc key, identifying 12 using 13 bottom 14 Ethernet, product description 3 HP PC Hardware Diagnostics (UEFI) display 8 external media cards, product using 95 left side 7 description 4 120 Index...
  • Page 131 99 M.2 solid-state drive recovery 100 removal 44 removing 102 spare part number 44 packing guidelines 30 HP Sure Start 116 mass storage devices, spare part plastic parts 27 numbers 24 Plastics Kit integrated numeric keypad, memory...
  • Page 132 99 solid-state drive transporting guidelines 30 USB flash drive 100 removal 44 traveling with the computer 15 using HP Recovery media 98 spare part number 44 recovery media spare part numbers 18, 24 USB 3.0 port 7 creating 97...
  • Page 133 webcam/microphone module removing 49 Windows system restore point 97, 98 Windows key, identifying 12 Windows tools using 98 wireless antennas disconnecting 40 wireless antennas, identifying 8 wireless certification label 15 wireless light 10 wireless, product description 3 WLAN antennas, identifying 8 WLAN device 15 WLAN label 15 WLAN/Bluetooth combo card...

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