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HP ENVY Maintenance And Service Manual

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HP ENVY Notebook
Maintenance and Service Guide

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Summary of Contents for HP ENVY

  • Page 1 HP ENVY Notebook Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................4 Display ..................................4 Top ..................................5 TouchPad ............................. 5 Lights ..............................6 Buttons and speakers .......................... 7 Keys ..............................8 Left side ................................. 9 Right side ................................10 Bottom .................................
  • Page 6 Hard drive ............................31 Memory module ..........................34 6 Removal and replacement procedures for Authorized Service Provider parts ........... 36 Component replacement procedures ........................36 RTC battery ............................36 Base enclosure ..........................38 Display assembly ..........................41 Fan ..............................50 System board ............................
  • Page 7 Restoring specific files ........................81 Restoring specific files using Windows Backup and Restore ......... 81 Recovering the original system using HP Recovery Manager ............81 What you need to know ....................81 Recovering using HP Recovery partition (select models only) ........82 Recovering using the recovery media ................
  • Page 8 Changing the computer boot order ................93 Removing the HP Recovery partition (select products only) ......... 93 13 Using HP PC Hardware Diagnostics (UEFI) ..................... 94 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............95 14 Specifications ............................96 Computer specifications ............................96 15 Power cord set requirements ........................

  • Page 9: Product Description

    Product description Category Description Touch Non-touch models models Product Name HP ENVY Notebook × × Processors 4th generation Intel® Core™ i7 Processor (Haswell H, 2-chip BGA) × × Intel Core i7-4722HQ 2.4-GHz (SC turbo up to 3.4-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, quad, 37 W)
  • Page 10 Dual array digital microphones with appropriate beam-forming, echo- cancellation, noise-suppression software HD Audio BANG & OLUFSEN Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second) Ethernet Integrated 10/100/1000 network interface card (NIC) ×...
  • Page 11 Taps enabled by default Support for Microsoft Windows 8 modern trackpad Power requirements Support for the following AC adapters: ● 120-W HP Slim AC adapter (PFC, S, 4.5-mm) × × Support for the following batteries × ×...

  • Page 12: External Component Identification

    External component identification Display Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. Internal microphones (2) Record sound.

  • Page 13: Top

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document: Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.

  • Page 14: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 15: Buttons And Speakers

    Buttons and speakers Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 16: Keys

    Component Description Windows 7: Select Start > Control Panel > System and Security > Power Options. Speakers (2) Produce sound. Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, or on select models, the spacebar.

  • Page 17: Left Side

    Left side Component Description Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or Security cable slot stolen. Vents (2) Enable airflow to cool internal components.

  • Page 18: Right Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this document: Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 19: Bottom

    ● Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent. ● Off: The battery is using battery power. Power connector Connects an AC adapter. Bottom Component Description Service door Provides access to the hard drive bay, the wireless local area network (WLAN) module slot, the wireless wide area network (WWAN) module slot, and the memory module slots.
  • Page 20 Help and Support. Windows 10: Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. Windows 8.1: ▲...

  • Page 21: Labels

    Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed.

  • Page 22: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Chapter 3 Illustrated parts catalog...
  • Page 23 Item Component Spare part number Display assembly (includes webcam/microphone module and wireless antenna cables): 15.6-in, BrightView, FHD, LED, touch screen display assembly 812534-001 15.6-in, BrightView, HD, LED, SVA, touch screen display assembly for use only on 812186-001 computer models equipped with an Intel processor 15.6-in, BrightView, HD, LED, UWVA, touch screen display assembly for use only on 829328-001 computer models equipped with an Intel processor...
  • Page 24 Item Component Spare part number For use in models with 4th generation Intel processors 765737-001 For use in models with 6th generation Intel processors and UMA graphics 830398-001 For use in models with 6th generation Intel processors and discrete graphics 830399-001 (12) Fan (includes cable)

  • Page 25: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 120-W HP Slim AC adapter (PFC, S, 4.5-mm) 710415-001 65-W AC adapter (nPFC, 4.5-mm) 710412-001 HDMI-to-VGA adapter 701943-001 Power cord (3-pin, black, 1.00-m): For use in North America 755530-001 Screw Kit 720560-001...

  • Page 26: Display Assembly Subcomponents

    Display assembly subcomponents NOTE: The information in this section applies only to computer models equipped with an Intel processor. Item Description Spare part number Display bezel 815681-001 Display hinges, includes: 720548-001 Left and right hinge covers Left and right hinges and brackets Display panel: 15.6-in, BrightView, FHD, SVA, LED, non-touch screen display panel 812538-001...

  • Page 27: Sequential Part Number Listing

    8-GB memory module (DDR3L-1600) 701943-001 HDMI-to-VGA adapter 710412-001 65-W AC adapter (nPFC, 4.5-mm) 710415-001 120-W HP Slim AC adapter (PFC, S, 4.5-mm) 710416-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 710417-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 710662-001 Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter...
  • Page 28 Spare part number Description NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 720545-001. 734817-001 Keyboard shield 755530-001 Power cord (3-pin, black, 1.00-m) for use in North America 760743-001 Keyboard in natural silver finish with backlight for use in the United States (includes backlight cable and keyboard cable) 760743-DB1 Keyboard in natural silver finish with backlight for use in Canada (includes backlight cable and...
  • Page 29 Spare part number Description 812537-001 15.6-in, BrightView, HD, LED, non-touch display panel 812538-001 15.6-in, BrightView, FHD, LED, SVA, non-touch display panel 813551-001 Webcam/microphone module 815681-001 Display bezel 829327-001 Antenna Kit for use in UWVA displays (includes left and right wireless antenna cables and transceivers) 829328-001 Hinge-up, 15.6-in, BrightView, HD, LED, UWVA, non-touch display assembly for use only on computer models equipped with an Intel processor (includes webcam/microphone module and wireless...

  • Page 30: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver Phillips P0 and P1 screw drivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 31: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 32 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 33: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
  • Page 34 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 35: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 36: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 37: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter 710662-001 Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter Combo Adapter 806723-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 38 Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. Remove the Phillips PM2.0×2.5 screw (2) that secures the WLAN module to the system board.

  • Page 39: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or hard drive connector cable. The hard drive bracket and hard drive connector cable are included in the Hard Drive Hardware Kit, spare part number 720545-001.
  • Page 40 Lift up on the hard drive tab (4) to remove the hard drive from the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the connector toward you. Disconnect the hard drive connector cable (1) from the hard drive.
  • Page 41 Reverse this procedure to install the RTC battery. Component replacement procedures...

  • Page 42: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 43 Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 44: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
  • Page 45 Reverse this procedure to install the RTC battery. When installing the disc cell RTC battery, make sure the “+” sign faces up. Component replacement procedures...

  • Page 46: Base Enclosure

    Base enclosure Description Spare part number Base enclosure 774152-001 Before removing the base enclosure, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 47 Remove the two Phillips PM2.5×3.5 screws (2) and the six Phillips PM2.5×5.5 screws (3) that secure the base enclosure to the computer. Component replacement procedures...
  • Page 48 Remove the following screws: (1) Two Phillips PM2.5×5.5 screws under the front edge of the service cover (2) Three Phillips PM2.5×3.0 screws in the hard drive bay (3) Seven Phillips PM1.5×2.0 screws in the battery bay Remove the base enclosure. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 49: Display Assembly

    Reverse this procedure to install the base enclosure. Display assembly Description Spare part number 15.6-in, BrightView, FHD, LED, touch screen display assembly (full hinge-up) 812534-001 15.6-in, BrightView, HD, LED, SVA, touch screen display assembly (full hinge-up) 812186-001 15.6-in, BrightView, HD, LED, UWVA, touch screen display assembly (full hinge-up) 829328-001 To remove the display assembly and access the display assembly subcomponents, follow these steps: Turn off the computer.
  • Page 50 Release the display panel cable and the webcam/microphone module cable from the clips and routing channel built into the right rear speaker (7). Remove the three Phillips PM2.5×4.5 screws (1) (two on the left hinge, one on the right hinge) that secure the display assembly to the top cover.
  • Page 51 Remove the Phillips PM2.5×6.5 screw (2) on the right hinge that secures the display assembly to the top cover. Open the display hinges (1) as far as they will open. Component replacement procedures...
  • Page 52 Remove the display assembly (2) from the computer. NOTE: Steps 10 through 16 apply only to computer models equipped with an Intel processor. If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two screw covers (1) and the four Phillips PM2.5×3.2 broad head screws (2) that secure the display bezel to the display assembly.
  • Page 53 Remove the display bezel (4). The display bezel is available using spare part number 815681-001. If it is necessary to replace the display hinge covers: Remove the four Phillips PM2.0×2.9 screws (1) that secure the display hinge covers to the display enclosure.
  • Page 54 Remove the four Phillips PM2.0×2.9 screws (1) that secure the display panel to the display enclosure. Lift the display panel (2) straight up and remove it from the display enclosure. The display panel is available using spare part numbers 812538-001 (FHD, SVA, non-touch panel), 829329-001 (FHD, UWVA, non-touch panel), or 812537-001 (HD, non-touch panel).
  • Page 55 Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel. Remove the display panel cable. The display panel cable is available using spare part number 812185-001 for SVA panels and 836278-001 for UWVA panels.
  • Page 56 Remove the left and right display hinge brackets (2). The display hinge brackets are available using spare part number 720548-001. If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is susceptible to damage when not handled carefully.
  • Page 57 Detach the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided adhesive.) Remove the wireless antenna. The wireless antenna are available using spare part number 720532-001 for SVA displays or 829327-001 for UWVA displays.

  • Page 58: Fan

    Description Spare part number Fan for use in models with 4th generation Intel processors (includes cable) 720235-001 Fan for use in models with 6th generation Intel processors (includes cable) 830696-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 59: System Board

    Remove the fan (3). Reverse this procedure to install the fan. System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an Intel Core i7-4722HQ processor, a graphics 812190-001 subsystem with discrete memory, and the Windows 7 operating system For use only on computer models equipped with an Intel Core i7-4722HQ processor, a graphics...
  • Page 60 Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 61 Disconnect the following cables from the system board: (1) Speaker cable (2) Subwoofer cable (3) TouchPad cable (4) Keyboard cable (5) Keyboard backlight cable (6) Power button board cable Component replacement procedures...
  • Page 62 Remove the nine Phillips PM2.0×2.9 screws that secure the system board to the top cover. Lift the left side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left an angle. Reverse this procedure to install the system board.

  • Page 63: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink for use in models with 4th generation Intel processors 765737-001 Heat sink for use in models with 6th generation Intel processors and UMA graphics 830398-001 Heat sink for use in models with 6th generation Intel processors and discrete graphics 830399-001...
  • Page 64 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
  • Page 65 Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 66: Connector Board

    Connector board NOTE: The connector board spare part kit includes the audio jack, RJ-45 jack, USB port, and 2 cables. Description Spare part number Connector board 765146-001 Before removing the connector board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 67 Lift the right side of the connector board (2) until it rests at an angle. Remove the connector board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the connector board. Component replacement procedures...

  • Page 68: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 720538-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 69: Subwoofer

    Subwoofer Description Spare part number Subwoofer (includes cable and 3 isolators) 720563-001 Before removing the subwoofer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 70 Remove the subwoofer (3). NOTE: The subwoofer includes three rubber isolators (4). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Speakers

    Speakers Description Spare part number Speakers (include left and right speakers, 2 cables, and 4 isolators) 720561-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 72 Remove the speakers (4). NOTE: The speakers includes four rubber isolators (5). These isolators are crucial to the performance of the speakers. Reverse this procedure to install the speakers. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 73: Touchpad Assembly

    TouchPad assembly Description Spare part number TouchPad assembly (includes TouchPad bracket, TouchPad button board, TouchPad, and cables) 812189-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 74 Lift the rear edge of the TouchPad (3) until it rests at an angle. Slide the TouchPad (4) toward the back of the top cover, and then lift the TouchPad straight up and remove it. Reverse this procedure to install the TouchPad. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 75: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 720553-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 76: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. For use in country/region Spare part number Keyboard with backlight for use in Canada (includes keyboard cable and backlight cable) 760743-DB1 Keyboard with backlight for use in the United States (includes keyboard cable and backlight cable) 760743-001 Before removing the keyboard, follow these steps: Turn off the computer.
  • Page 77 Remove the keyboard shield (3). CAUTION: When removing the keyboard shield, make sure the keyboard cable and backlight cable are not damaged when being released through the opening (4) in the keyboard shield. The keyboard shield is available using spare part number 734817-001. Partially open the computer.
  • Page 78 Remove the keyboard (3). Reverse this procedure to install the keyboard. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 79: Using Setup Utility (Bios) In Windows 7

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 80 Select Start, type hp support assistant, and then select the HP Support Assistant program. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. At the download area, follow these steps: Identify the BIOS update that is later than the BIOS version currently installed on your computer.

  • Page 81: Using Setup Utility (Bios) In Windows 8.1

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 82 From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 83: Using Setup Utility (Bios) In Windows 10

    To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. – or –...

  • Page 84: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 85: Synchronizing A Tablet And Keyboard (Select Products Only)

    Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 86: Backing Up, Restoring, And Recovering In Windows 7

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 87: Creating The Recovery Media

    Creating the recovery media Select Start and type recovery in the search field. Select HP Recovery Manager from the list. Allow the action to continue, if prompted. Click Recovery Media Creation. Follow the on-screen instructions to continue. To recover, see...

  • Page 88: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders ● periodically. Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The ●...

  • Page 89: Restore And Recovery

    Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 90: Recovering Using Hp Recovery Partition (Select Models Only)

    If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
  • Page 91 Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. Restore and recovery...

  • Page 92: Backing Up, Restoring, And Recovering In Windows 8.1

    Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 93: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 94: Recovering Using Hp Recovery Manager

    Creating HP Recovery media (select models only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 95: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 96: Removing The Hp Recovery Partition (Select Models Only)

    Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows.

  • Page 97: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 98: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 99: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 100: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 101: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 102: Using Hp Pc Hardware Diagnostics (Uefi)

    13 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 103: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 104: 14 Specifications

    14 Specifications Computer specifications Metric U.S. Dimensions Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to rear) 1.89 to 2.99 cm 0.74 to 1.18 in Weight 2.76 kg 6.08 lbs Input power Operating voltage and current 19.5 V dc @ 6.15 A –...

  • Page 105: 15 Power Cord Set Requirements

    15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 106 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 107: 16 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 108: Index

    Index display 4 equipment guidelines 26 AC adapter 10 left side 9 esc key, identifying 8 AC adapter, spare part numbers 17, right side 10 Ethernet, product description 2 top 5 action keys computer identifying 8 major components 14 removal 50 antenna specifications 96 spare part number 16, 19, 50...
  • Page 109 45 USB 3.0 (powered) charging 9 latch, battery release 12 spare part number 45 power button board lights HP PC Hardware Diagnostics (UEFI) removal 67 AC adapter 10 using 94 spare part number 15, 19, 67 caps lock 6...
  • Page 110 81 spare part number 16, 20, 29 webcam discs 85, 87, 90, 92 service labels, locating 13 identifying 4 HP Recovery Manager 81, 86, 91 serviceability, product description 3 webcam light, identifying 4 media 87, 92 slots webcam/microphone module...

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