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HP ENVY m7 Maintenance And Service Manual

Models 17-n000 17-n099
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HP ENVY m7 Notebook PC
Intel Models 17-n000 17-n099
Maintenance and Service Guide

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Summary of Contents for HP ENVY m7

  • Page 1 HP ENVY m7 Notebook PC Intel Models 17-n000 17-n099 Maintenance and Service Guide...
  • Page 2 HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 4 Right side ................................4 Left side ................................. 5 Display ................................... 6 Top ..................................8 TouchPad ............................. 9 Lights ..............................10 Buttons, speakers, and fingerprint reader (select models only) ............. 11 Keys ..............................
  • Page 6 Starting Setup Utility (BIOS) ..........................73 Updating the BIOS ..............................73 Determining the BIOS version ......................73 Downloading a BIOS update ......................74 9 Using HP PC Hardware Diagnostics (UEFI) ...................... 75 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............75...
  • Page 7 Recovering using HP Recovery Manager ..................78 What you need to know before you get started ............78 Using the HP Recovery partition (select models only) ..........79 Using HP Recovery media to recover ................79 Changing the computer boot order ................79 Removing the HP Recovery partition (select models only) ...........
  • Page 8 13 Power cord set requirements ........................91 Requirements for all countries ........................... 91 Requirements for specific countries and regions ....................91 14 Recycling ..............................93 Index ................................94 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP ENVY m7 Notebook PC Processors 5th generation Intel® Core™ i7 Processor Intel Core i7-5500U (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, Dual 15 W (models with discrete graphics only) 5th generation Intel Core i5 Processor Intel Core i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, Dual 15 W...
  • Page 10 Supports zero power optical drive Supports M-disc Webcam and microphone HP TrueVision HD: HD camera (fixed, no tilt with activity LED, 1280×720 by 30 frames per second) Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise suppression...
  • Page 11 4-cell, 41-Whr, 2.2Ah, li-ion battery 6-cell battery - 62 Whr (2.8 Ah) Security Support for the following: ● Security Lock ● Fingerprint Reader with software support (HP Simple Pass) Operating system Preinstalled: Microsoft Windows 8.1 Standard ● Serviceability AC adapter ●...

  • Page 12: External Component Identification

    External component identification Right side Component Description Memory card reader Reads optional memory cards that enable you to store, manage, share or access information. To insert a card: Hold the card label-side up, with connectors facing the computer. Insert the card into the memory card reader, and then press in on the card until it is firmly seated.

  • Page 13: Left Side

    ‒ or – From the Windows desktop, click the question mark icon in the taskbar. To access this document from Windows 7, select Start > HP Support Assistant > Next > My computer > User Guides. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 14: Display

    Description ● Drive light Blinking white: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state.
  • Page 15 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the taskbar.

  • Page 16: Top

    Chapter 2 External component identification...

  • Page 17: Touchpad

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 18: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 19: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 20: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, action keys, or the spacebar. Windows key Returns you to the Start screen from an open app or the Windows desktop.
  • Page 21 After you have disabled the action key feature, you can still perform each function by pressing the key in combination with the appropriate action key. Refer to Help and Support for additional information on disabling the action key feature. Icon Description Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to your computer.

  • Page 22: Bottom

    Battery release latch Releases the battery. Speakers (2) Produce sound. HP Triple Bass Reflex Subwoofer Provides superior bass sound. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
  • Page 23 Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed.

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Chapter 3 Illustrated parts catalog...

  • Page 25: Computer Major Components

    Computer major components Computer major components...
  • Page 26 Item Component Spare part number Display assembly (includes webcam/microphone module and wireless antenna cables). For display components part numbers, see Display assembly subcomponents – touch screen on page 21 or see Display assembly subcomponents – non-touch screen on page Top cover with keyboard For use in the United States 813678–001 For use in the United Kingdom...
  • Page 27 Item Component Spare part number (10) USB board 813794-001 USB board cables 813793-001 (11) System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Without the Windows operating system xxxxxx-501: Windows 8.1 Standard xxxxxx-601: Windows 8.1 Professional Intel Core i7-5500U processor 940M 2 GB 813681-xxx Intel Core i7-5200U discrete processor 940M 2 GB...

  • Page 28: Mass Storage Devices

    Mass storage devices Item Component Spare part number Optical Drive DVD+/-RW Double-Layer SuperMulti 813784-001 Optical Drive Blu-ray Disc R/RW with SuperMulti 813785-001 Hard drive (does not include hard drive bracket or hard drive connector cable): 750-GB, 5400-rpm, 9.5-mm 778190-005 1.0-TB, 5400-rpm, 9.5-mm 778192-005 1.0-TB hybrid, 5400-rpm, 9.5-mm 731999-005...

  • Page 29: Display Assembly Subcomponents - Touch Screen

    Display assembly subcomponents – touch screen Item Component Spare part number Display enclosure 813789-001 (2a) Brackets (left and right, includes screw) 818092-001 (2b) Hinges (left and right, includes screw covers) 813802-001 Antennas (includes wireless antenna cables and transceivers) 813787-001 Touch control board 818094-001 Webcam module 812715-001...

  • Page 30: Display Assembly Subcomponents - Non-Touch Screen

    Display assembly subcomponents – non-touch screen Item Component Spare part number Bezel 813790-001 Webcam module 812714-001 Raw display panel (17.3; includes touch panel, touch board, bezel, rubber supports, display 813808-001 cable, webcam, and screws) Hinges (left and right, includes screw and brackets) 813801-001 Antennas (includes wireless antenna cables and transceivers) 813786-001...
  • Page 31 Component Spare part number AC adapter, 65-W, non-PFC, 4.5 mm 710412-001 AC adapter, 65-W, non-PFC, 4.5 mm EM 714657-001 AC adapter, 90-W, non-PFC, 4.5 mm 710413-001 Power cord (3-pin, black, 1.00-m): For use in Denmark 755530-081 For use in Europe, the Middle East, and Africa 755530-021 For use in North America 755530-001...

  • Page 32: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 33: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 34 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 35: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 36 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 37: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 38: Optical Drive

    Rotate the battery upward (3), and then remove the battery from the computer. Optical drive Description Spare part number Optical Drive DVD+/-RW Double-Layer SuperMulti 813784-001 Optical Drive Blu-ray Disc R/RW with SuperMulti 813785-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 39 Remove the optical drive (3) by sliding it out of the optical drive bay. Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...

  • Page 40: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

  • Page 41: Bottom Cover

    Bottom cover Description Spare part number Base enclosure 813783-001 Top cover with keyboard for use in the United States 813678-001 Top cover with keyboard for use in the United Kingdom 813678-031 For use in Belgium 813678-A41 For use in the Czech Republic and Slovakia 813678-FL1 For use in Denmark, Finland, and Norway 813678-DH1...
  • Page 42 Remove the five Phillips PM2.5×4.0 screws (1) and the five screws from the battery bay (2) that secure the bottom cover to the computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 43 Remove the bottom cover by working your way around to disengage bottom cover near the battery bay (1) and then slide the cover (2) to remove it. Reverse this procedure to install the bottom cover. Component replacement procedures...

  • Page 44: Hard Drive

    Hard drive Description Spare part number 750-GB, 5400-rpm, 9.5-mm 778190-005 1.0-TB, 5400-rpm, 9.5-mm 778192-005 1.0-TB hybrid, 5400-rpm, 9.5-mm 731999-005 2.0-TB, 5400-rpm, 9.5-mm 801808-005 Hard drive connector cable 813795-001 Hard Drive Hardware Kit 813796-001 Before removing the hard drive, follow these steps: Turn off the computer.
  • Page 45 Lift up on the hard drive tab (3) to remove the hard drive assembly from the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Remove the four Phillips PM2.5×3.0 screws (1) that secure the hard drive brackets to the hard drive.

  • Page 46: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter 784644-005 Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter 792610-005 Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + Bluetooth 4.0 Combo Adapter (non vPRO) 793840-005 Intel Dual Band Wireless-N 7265BN 802.11 b/g/n 2x2 WiFi + Bluetooth 4.0 combo adaptor 793843-005...
  • Page 47 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 48: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 49 Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 50: Usb Board

    USB board Description Spare part number USB board 813794-001 USB board cable 813793-001 Before removing the USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 51 Lift the USB connectors (2), (3) and lift the board. Remove the cables (1), (2) from the USB board. Reverse this procedure to install the USB board. Component replacement procedures...

  • Page 52: Fan

    NOTE: The fan spare part kit includes replacement thermal materials. Description Spare part number 813798-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 53 Remove the fan from the computer (3). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 54: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Discrete 25 W 813799-001 Discrete 40 W 813800-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 55 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. Thermal paste is used on the processor (1), (2) and the heat sink section (3), (4) that services it.

  • Page 56: Rtc Battery

    RTC battery Description Spare part number RTC battery 759981-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 57: Speakers (Front)

    Speakers (front) Description Spare part number Speaker Kit 813805-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 58: Subwoofer

    Subwoofer Description Spare part number Subwoofer 813807-001 Before removing the subwoofer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 59: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Intel Core i7-5500U processor 940M 2 GB 813681-xxx Intel Core i7-5200U discrete processor 940M 2 GB 813680-xxx Intel Core i7-5500U processor 950M 2 GB 813682–xxx Before removing the system board, follow these steps: Turn off the computer.

  • Page 60: Solid State Drive

    (6): Keyboard cable (7): Backlight keyboard cable Remove the four Phillips PM2.5×3.0 screws that secure the system board to the computer (1). Remove the system board (2) from the computer. Reverse this procedure to install the system board. Solid State Drive Description Spare part number 256 GB mSATA solid-state drive...
  • Page 61 Before removing the speakers, follow these steps: Before removing the Speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 62 Remove the solid-state drive (2). Reverse this procedure to install the solid-state drive. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 63: Speaker (Rear)

    Speaker (rear) Description Spare part number Speaker Kit 812705-001 Before removing the rear speaker, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 64 Reverse this procedure to install the rear speaker. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: Lid Board

    LID board Description Spare part number LID board 813897-001 LID cable 823506-001 Before removing the LID board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 66: Touchpad Assembly

    TouchPad assembly Description Spare part number TouchPad assembly 818094-001 Touchpad cable 818087-001 Touchpad bracket 818091-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 67: Fingerprint Reader Board (Select Models Only)

    Reverse this procedure to install the TouchPad. Fingerprint reader board (select models only) Description Spare part number Fingerprint reader board 818089-001 Fingerprint reader cable 818088-001 Fingerprint reader bracket 818090-001 Before removing the Fingerprint reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 68 Release the top cover shield (2) and (3), and then remove the fingerprint reader board (4) by lifting the board. Reverse this procedure to install the fingerprint reader board and cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 69: Power Connector Cable

    Power connector cable Description Spare part number Power connector 813797-001 Power connector cable 813804-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 70: Display Assembly - Touch Screen

    Display assembly – touch screen To remove the display assembly and access the display assembly subcomponents, follow these steps: NOTE: To remove the touch screen, the hinges are under the system board and it must be removed. For the non-touch screen display, you do not need to remove the system board. Turn off the computer.
  • Page 71 If it is necessary to replace any of the display assembly subcomponents: To remove the display rear cover: Remove the two screw covers (1) and two Phillips PM2.5×3.5 screws (2) that secure the display rear cover to the display. Work a plastic tool around the seam to separate the display rear cover from the display . Remove the display rear cover.
  • Page 72 Note the routing of the antenna cables and display cable for reassembly. The antenna cable is located on the bottom of the base enclosure. To remove the webcam/microphone module: Position the back cover with the top edge toward you. Lift the tape from atop the webcam (1). Disconnect the cable (2) from the webcam module.
  • Page 73 Remove the cable (2) from the channels in the back cover. To remove the display hinges: Remove the two Phillips PM2.5×2.0 screws (1) from the bottom of the hinges, and the two Phillips PM2.0×2.5 screws (2) from the top of the hinges that secure the display hinges to the display enclosure.

  • Page 74: Display Assembly - Non-Touch Screen

    Display assembly – non-touch screen To remove the display assembly and access the display assembly subcomponents, follow these steps: NOTE: To remove the non-touch screen display, you do not need to remove the system board. For the touch screen, the hinges are under the system board and it must be removed. Turn off the computer.
  • Page 75 Remove the two screw covers (1) and two Phillips PM2.5×3.5 screws (2) that secure the display rear cover to the display. Remove the display bezel (2). To remove the webcam/microphone module: Position the display assembly with access to the top edge. Lift the webcam/microphone module enough to gain access to the connector (1).
  • Page 76 Rotate the display panel out of the enclosure (2) to gain access to the display cable connection on the back of the panel. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the cable (2).
  • Page 77 Remove the display hinges. To remove the wireless antenna cables and transceivers, peel the transceivers from the top of the enclosure , release the wireless antenna cables from the clips built into the display enclosure , and then remove the cables and transceivers . Component replacement procedures...
  • Page 78 To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.

  • Page 79: Using Setup Utility (Bios) In Windows 8.1

    BIOS version information (also known as ROM date and System BIOS) can be accessed from the Start screen by typing support, selecting the HP Support Assistant app, selecting My computer, and then selecting System Information, or by using Setup Utility (BIOS).

  • Page 80: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the taskbar.

  • Page 81: Using Setup Utility (Bios) In Windows 7

    Updated versions of Setup Utility (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 82: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. Select Start, type hp support assistant, and then select the HP Support Assistant program. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 83: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 84: Backing Up, Restoring, And Recovering In Windows 8.1

    HP Recovery Manager is a software program that allows you to create recovery media (using either a flash drive or a set of DVDs) after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs.

  • Page 85: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.

  • Page 86: Recovering Using Hp Recovery Manager

    ● On select models, if you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Reinstall drivers and/or applications option in HP Recovery Manager.

  • Page 87: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 88: Removing The Hp Recovery Partition (Select Models Only)

    Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows.

  • Page 89: Backing Up, Restoring, And Recovering In Windows 7

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 90: Creating The Recovery Media

    Creating the recovery media Select Start and type recovery in the search field. Select HP Recovery Manager from the list. Allow the action to continue, if prompted. Click Recovery Media Creation. Follow the on-screen instructions to continue. To recover, see...

  • Page 91: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences.

  • Page 92: Restore And Recovery

    Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 93: Recovering Using Hp Recovery Partition (Select Models Only)

    ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
  • Page 94 Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. Chapter 11 Backing up, restoring, and recovering in Windows 7...

  • Page 95: 12 Specifications

    12 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 261.1 mm 10.28 in Width 41.95 cm 17.3 in Height (rear) 2.67 cm 1.1 in 2.49 cm 1 in Weight 2.87 kg 6.33 lbs Touch 2.34 kg 5.16 lbs Non-touch Input power Operating voltage and current 19.5 V dc @ 3.33 A –...

  • Page 96: 43.9-Cm (17.3-In) Display Specifications

    43.9-cm (17.3-in) display specifications Metric U.S. Active diagonal size 43.9-cm 17.3-in Thickness 6.0 mm or 4.0 mm 0.157 inch or 0.236 inch Resolution 1920x1080 (FHD) 1920x1080 (HD) Surface treatment AntiGlare Contrast ratio 300:1 (typical) Brightness 220 nits (typical) Viewing angle Backlight WLED Companion standard...

  • Page 97: Hard Drive Specifications

    Hard drive specifications 2-TB* 1-TB* 750-GB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 69.9 mm 70.1 mm Weight 115.0 g 115.0 g 115.0 g 92.0 g...

  • Page 98: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...

  • Page 99: 13 Power Cord Set Requirements

    13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 100 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 101: 14 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 102: Index

    Index components equipment guidelines 28 AC adapter 4 bottom 14 esc key, identifying 12 AC adapter, spare part numbers 22 display 6 Ethernet, product description 2 action keys 12 left side 5 identifying 12 right side 4 airplane mode key 13 top 8 removing 44 antennas...
  • Page 103 21, 22 removal 57 description 3 removing 65, 67, 68 spare part numbers 57 ports HP PC Hardware Diagnostics (UEFI) LID software board HDMI 4 downloading 75 spare part number 18 product description 2 HP Recovery Manager 84 lights USB 2.0 4...
  • Page 104 20 recovery 84 speaker (rear) discs 77, 79 USB 2.0 charging (powered) port, removal 55 HP Recovery Manager 78, 84 identifying 4 spare part numbers 55 media 79 USB 2.0 port, identifying 4 Speaker Kit, spare part number 52 starting 79 USB 3.0 port, identifying 5...

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