HP ProBook 430 G2 Maintenance And Service Manual
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HP ProBook 430 G2 Maintenance And Service Manual

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HP ProBook 430 G2 Notebook PC
Maintenance and Service Guide

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  • Page 1 HP ProBook 430 G2 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................7 Display ..................................7 Top ..................................8 TouchPad ............................. 8 Lights ..............................9 Buttons, speakers, and fingerprint reader (select models only) ............10 Keys ..............................11 Bottom ................................. 12 Front ..................................
  • Page 8 Battery ............................... 30 Service door ............................31 Hard drive ............................32 Memory modules ..........................34 WLAN/Bluetooth combo card ......................36 WWAN module ........................... 38 Keyboard ............................40 6 Removal and replacement procedures for Authorized Service Provider parts ........... 44 Component replacement procedures ........................44 Display subcomponents (bezel, webcam, panel) ................
  • Page 9 Dynamically choosing a boot device using the f9 prompt ..........85 Setting a MultiBoot Express prompt ................85 Entering MultiBoot Express preferences ................ 85 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ................ 86 Using Computer Setup ............................86 Starting Computer Setup ........................86 Navigating and selecting in Computer Setup ...................
  • Page 10 12 Backup and recovery in Windows 7 ......................96 Creating recovery media and backups ........................ 96 Guidelines ............................96 Creating recovery media with HP Recovery Disc Creator ..............96 Creating recovery media ....................97 Backing up your information ......................97 Performing a system recovery ..........................
  • Page 11 16 Specifications ............................114 Computer specifications ............................ 114 33.8-cm (13.3-in), HD+ display specifications ....................115 Hard drive specifications ........................... 116 Solid-state drive specifications ......................... 117 DVD±RW SuperMulti DL Drive specifications ....................118 Blu-ray ROM DVD±RW SuperMulti DL Drive ....................... 119 DVD-ROM drive ..............................

  • Page 13: Product Description

    Product description Category Description Product Name HP ProBook 430 G2 Notebook PC Processors Intel® Core™ i7 processor, Haswell, Dual Core, 4th generation (4-MB L3 cache) 4510U, 2.0-GHz/3.1-GHz Core Turbo/Intel HD Graphics 4400 Intel® Core i5 processors, Haswell, Dual Core, 4th generation (3-MB L3 cache, 35W) 4310U, 2.0-GHz/3.0-GHz Core Turbo processor/Intel HD Graphics 4400...
  • Page 14 6144 MB (4096 + 2048; dual channel) ● 4096 MB (4096 × 1) ● 2048 MB (2048 × 1) Primary storage Supports 7-mm, 2.5-in SATA hard drives with HP 3D DriveGuard Customer-accessible Supports the following 7 mm/9.5 mm, 2.5-inch hard drives: ● 1-TB, 5400-rpm ●...
  • Page 15 Category Description 120 GB Optical drive Supports the following external SATA optical drive: DVD+/-RW SuperMulti DL Audio/Visual Integrated camera (720p HD) Integrated camera (720p HD, Lync) Stereo speakers (2) Integrated dual-array microphone Headphone/microphone combo jack Realtek ALC3227-CG Skype-ready Lync Certified HD audio with DTS Sound+ Supports “no camera”...
  • Page 16 Category Description Supports the following WWAN modules: ● HP hs3110 HSPA+ Mobile Broadband Module ● HP lt4112 LTE/HSPA+ Gobi 4G Module External media card Digital Media Reader Slot Supports SD, SDHC, SDXC Ports Headphone/microphone combo jack RJ-45 (Ethernet, includes link and activity lights) USB 3.0 (2)
  • Page 17 Category Description Windows 8.1 Professional 64-bit Digital Product Key (DPK) with Windows 7 Professional 64 – MSNA Windows 8.1 China (CH) 64-bit Windows 8.1 Emerging Markets (EM) 64-bit Windows 8.1 Multi-language (ML) 64-bit Windows 8.1 Professional 64-bit Windows 8.1 Professional 64-bit – MSNA Windows 10 Home 64 Windows 10 Home 64 Single Language Windows 10 Home 64 Chinese Market...
  • Page 18 Category Description Windows 8.1 Professional 64 Windows 8.1 64-bit Windows 8.1 Country Specific 64-Bit Windows 8.1 Emerging Market 64-Bit Web-only support: Windows 7 Professional 32 Windows 7 Enterprise 64 Windows 7 Enterprise 32 Windows 8.1 Enterprise 64 Windows 10 Enterprise Certified: Microsoft WHQL Serviceability...

  • Page 19: External Component Identification

    To use the webcam: Windows 7: Select Start > All Programs > Communication and Chat > CyberLink YouCam. Windows 8.1: Access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Windows 10: Type camera in the taskbar search box, and then select Camera.

  • Page 20: Top

    Windows 7: Select Start > Help and Support > User Guides. Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. TouchPad...

  • Page 21: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 22: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 23: Keys

    Component Description Speakers (2) Produce sound. Wireless button Turns the wireless feature on or off but does not establish a wireless connection. Speaker mute button Mutes and restores speaker sound. Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon.

  • Page 24: Bottom

    Component Description Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. Windows applications key Windows 7: Displays a shortcut menu for items beneath the cursor. Windows 8.1: Displays options for a selected object. Windows 10: Displays options for a selected object.

  • Page 25: Front

    Support Assistant. To access Help and Support in Windows 7: Select Start > Help and Support. To access HP Support Assistant: in Windows 8.1: From the Start screen, select the HP Support Assistant app. Windows 10: Type support in the taskbar search box, and then select the HP Support Assistant app.

  • Page 26: Left

    Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
  • Page 27 Windows 7: Select Start > Help and Support > User Guides. Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 28: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●...

  • Page 29: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 30 Item Description Spare part number Display panel, 33.8-cm (13.3-inch), HD, anti-glare not spared Keyboard (includes cable) NOTE: For a detailed list of keyboard country codes, see Keyboard on page No backlight 767470-xxx Backlit 767476-xxx Top cover (includes touchpad assembly) For use in models with a fingerprint reader 768213-001 For use in models without a fingerprint reader 773562-001...
  • Page 31 Intel Celeron 3205U processor; models without WWAN 798058-xxx Intel Celeron 2957U processor; models without WWAN 768214-xxx (15) WWAN module HP lt4112 LTE/HSPA+ Gobi 4G Module 740011-001 HP hs3110 HSPA+ Mobile Broadband Module 748599-001 (16) WLAN module Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter...

  • Page 32: Cable Kit

    Item Description Spare part number 8-GB 693374-001 4-GB 691740-001 2-GB 691739-001 (18) Battery, Li-ion 745662-001 (19) Base enclosure For use in models with Intel Haswell processors 768193-001 For use in models with Intel Broadwell processors 807232-001 (20) Service door 768205-001 Cable Kit Item Description...

  • Page 33: Display Components

    Display components Item Description Spare part number Display bezel For use in models with a webcam 768194-001 For use in models without a webcam 768195-001 Webcam/microphone module 767457-001 Webcam/microphone module, HD, Lync 807958-001 Display components...

  • Page 34: Mass Storage Devices

    Item Description Spare part number Microphone module 773563-001 Display panel (raw) Flat 768206-001 Display Hinge Kit (includes left and right hinges) 768202-001 WLAN antennas not spared separately Included in Display Rear Cover kit, 768192-001 WWAN antennas not spared separately Included in Display Rear Cover kit, 768192-001 Display/webcam cable assembly not spared separately Included in Cable Kit, 768196-001...

  • Page 35: Miscellaneous Parts

    Miscellaneous parts Description Spare part number AC adapters 45-W AC adapter, 2-prong 742437-001 45-W AC adapter 744893-001 40-W AC adapter 693717-001 65-W AC adapter for use in India 693710-001 Power cords, 1.83 m, 3-pin: For use in Argentina 490371-D01 For use in Denmark 490371-081 For use in Europe, the Middle East, and Africa 490371-021...

  • Page 36: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 37: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 38: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 39: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 40: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 41: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 42: Battery

    Battery Description Spare part number 4-cell, 40 WHr, 3.0 Ah Li-ion battery 745662-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 43: Service Door

    Service door Description Spare part number Service door 768205-001 Before removing the service door, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 44: Hard Drive

    Hard drive Description Spare part number 1-TB, 5400-rpm, 7 mm 762990-001 750-GB, 5400-rpm, 7 mm 752099-001 500-GB, 7200-rpm, 7 mm 703267-001 500-GB, 5400-rpm, 7 mm 683802-001 500-GB, 5400-rpm, 7 mm, hybrid (8-GB SSD) 732000-001 128-GB Solid-state drive 767453-001 120-GB Solid-state drive 768055-001 Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 45 To remove the hard drive cover from the hard drive, remove the 4 Phillips PM3.0×3.0 screws (1) that secure the cover to the drive, and then lift the cover off the drive (2). Reverse this procedure to install a hard drive. Component replacement procedures...

  • Page 46: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 47 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The top socket houses the expansion memory module and the bottom socket houses the primary memory module.

  • Page 48: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Description Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter 710662-001...
  • Page 49 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 50: Wwan Module

    The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Description Spare part number HP lt4112 LTE/HSPA+ Gobi 4G Module 740011-001 HP hs3110 HSPA+ Mobile Broadband Module 748599-001 Before removing the WWAN module, follow these steps: Shut down the computer.
  • Page 51 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 52: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight 767470-xxx Keyboard, backlit 767476-xxx For use in country Spare part For use in country Spare part For use in country...
  • Page 53 Position the computer upright with the front toward you. Open the computer as far as possible. Slide the keyboard slightly downward toward the palm rest to disengage the top of the keyboard from the top cover. Component replacement procedures...
  • Page 54 Rotate the top of the keyboard upward (1), and then lift the keyboard up at an angle (2) to disengage the tabs at the bottom of the keyboard. NOTE: A cable connects the bottom of the keyboard to the system board. Make sure not to prematurely pull the keyboard cable out of the system board connector.
  • Page 55 Disconnect the keyboard cable by lifting the keyboard connector latch (2), and then disconnect the keyboard cable from the system board (3). Remove the keyboard. Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 56: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 57: Display Subcomponents (Bezel, Webcam, Panel)

    Display subcomponents (bezel, webcam, panel) This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to the computer. To remove the remaining display subcomponents, you must remove the entire display assembly from the computer.
  • Page 58 Remove the display bezel (6). The display bezel is available using spare part number 768194-001 for models with a webcam and 768195-001 for models without a webcam. Display bezel mylar screw covers are available in the Rubber Kit, spare part number 768208-001. If it is necessary to replace the webcam or microphone module, note that cable connects through the hole in the ledge (1) on the display enclosure.
  • Page 59 If it is necessary to remove the display panel from the enclosure, remove the 4 Phillips PM1.6×2.5 screws (1) that secure the panel to the display enclosure, and then lift the top of the panel upward (2). The raw display panel is available using spare part number 768206-001. Rotate the display panel all the way over (1), disconnect the display cable from the rear of the panel (2), and then remove the display panel (3) from the enclosure.

  • Page 60: Top Cover

    Top cover NOTE: Top cover spare part kits include the touchpad assembly. Description Spare part number Top cover for use in models with a fingerprint reader (includes touchpad) 768213-001 Top cover for use in models without a fingerprint reader (includes touchpad) 773562-001 Before removing the top cover, follow these steps: Shut down the computer.
  • Page 61 Remove the 8 Torx T8M2.5×6.0 screws from the top of the top cover. Disconnect the following cables from the system board: ● (1): Power button board cable ● (2): Touchpad board cable ● (3): Fingerprint reader cable ● (4): Function board cable Component replacement procedures...
  • Page 62 Pry the top cover off the computer to disengage it. Lift the top of the top cover (1), and the lift the top cover up and remove it from the computer (2). Reverse this procedure to install the top cover. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 63: Rtc Battery

    RTC battery Description Spare part number RTC battery 759981-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 64: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable, bracket, and bezel) 768200-001 Before removing the fingerprint reader assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 65: Power Button Board

    Power button board Description Spare part number Power button board assembly 768203-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 66 Lift the board up to remove it from the top cover (4). Reverse this procedure to install the power button board. When installing the power button board, insert the bottom of the board into the slot, and then rotate board down into place.

  • Page 67: I/O Board

    I/O board Description Spare part number I/O board 768204-001 Before removing the I/O board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 68 Disconnect the cable from the board (3). Remove the I/O board from the top cover. Reverse this procedure to install the function board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 69: Touchpad Button Board

    Touchpad button board Description Spare part number Touchpad button board 768212-001 Before removing the touchpad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 70 Lift the touchpad button board off the top cover (4). Reverse this procedure to install the touchpad board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Fan

    Description Spare part number 768199-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 72: System Board

    Remove the fan from the computer (3). Reverse this procedure to install the fan. System board NOTE: All system board spare part kits include replacement thermal material. Description Spare part number All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system xxxxxx-601: Windows 8.1 or Windows 10 operating system Intel Core i7-5500U processor;...
  • Page 73 Description Spare part number Intel Core i3-5020U processor; models without WWAN 824119-xxx Intel Core i3-5010U processor; WWAN models 798065-xxx Intel Core i3-5010U processor; models without WWAN 798060-xxx Intel Core i3-5005U processor; WWAN models 798064-xxx Intel Core i3-5005U processor; models without WWAN 798059-xxx Intel Core i3-4030U processor;...
  • Page 74 Disconnect the following cables from the system board: (1) Fan cable (2) Display cable (3) Speaker cable (4) Power connector cable Remove the 3 Phillips PM2.5×3.0 screws (1) that secure the system board to the computer. Lift the right side of the system board up at an angle (2). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 75 Pull the system board up and toward the right to remove it from the computer (3). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 76: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 768210-001 NOTE: You must remove the left speaker to remove to function board cable. Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 77 Lift each speaker up from the screw side, and then remove the speakers from the computer (2). Reverse this procedure to install the speaker assembly. Component replacement procedures...

  • Page 78: Heat Sink Assembly

    Heat sink assembly All heat sink assembly spare part kits include replacement thermal material. Description Spare part number Heat sink for use with Intel Haswell processors 768198-001 Heat sink for use with Intel Broadwell processors 807234-001 Before removing the heat sink assembly, follow these steps: Shut down the computer.
  • Page 79 Lift the heat sink from the system board (2). NOTE: Thoroughly clean thermal material from the surfaces of the system board component (1) and the heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.

  • Page 80: Power Connector And Cable

    Power connector and cable Description Spare part number Power connector and cable (includes bracket) 768197-001 Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 81 Lift the bracket from atop the power connector (3), and then lift the power cable from the computer (4). Reverse this procedure to install the power cable. Component replacement procedures...

  • Page 82: Display Assembly

    Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents. The entire display hinge-up is not spared. If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need to remove the entire display assembly from the computer.
  • Page 83 Release the antenna cables from the clips on the computer. Position the computer upright and open. Disconnect the display cable from the system board (1). Remove the display cable and antennas (2) from the clips in the base enclosure (3). Remove the 4 Phillips PM2.5×5.0 screws (4) from the display hinges.
  • Page 84 Lift the display assembly straight up and remove it (5). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. If you need to remove the display bezel, remove the 2 mylar screw covers (1) and the 2 Phillips PM2.5×4.0 screws (2) in the bottom corners of the display bezel.
  • Page 85 Remove the display bezel (6). The display bezel is available using spare part number 768194-001 for models with a webcam and 768195-001 for models without a webcam. Display bezel mylar screw covers are available in the Rubber Kit, spare part number 768208-001. If it is necessary to replace the webcam or microphone module, note that cable connects through the hole in the ledge (1) on the display enclosure.
  • Page 86 If it is necessary to remove the display panel from the enclosure, remove the 4 Phillips PM1.6×2.5 screws (1) that secure the panel to the display enclosure, and then lift the top of the panel upward (2). The raw display panel is available using spare part number 768206-001. Rotate the display panel all the way over (1), disconnect the display cable from the rear of the panel (2), and then remove the display panel (3) from the enclosure.
  • Page 87 Remove the display hinges from the display enclosure (2). Display hinges are available in the Display Hinge Kit using spare part number 768202-001. If it is necessary to replace the display/webcam cable, lift the display/webcam cable assembly straight up and off the display panel. The display cable is available in the Cable Kit using spare part number 768196-001.

  • Page 88: Computer Setup (Bios) And Multiboot In Windows 7

    Computer Setup (BIOS) and MultiBoot in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 89: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 90: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > Help and Support. Select Updates and tune-ups, and then select Check for HP updates now. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 91: Choosing Multiboot Preferences

    optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly. NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order. You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup.

  • Page 92: Setting A Multiboot Express Prompt

    Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 93: Computer Setup (Bios) And Multiboot In Windows 8

    Computer Setup (BIOS) and MultiBoot in Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 94: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 95: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 96: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 97: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 98: Computer Setup (Bios), Tpm, And Hp Sure Start In Windows 10

    To start Computer Setup, follow these steps: Start Computer Setup. ▲ ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲...

  • Page 99: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter.

  • Page 100: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 101: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 102: Using Hp Sure Start (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 103: Computer Setup (Bios) In Ubuntu Linux

    10 Computer Setup (BIOS) in Ubuntu Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 104: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 105: Downloading A Bios Update

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 106: Hp Pc Hardware Diagnostics (Uefi)

    11 HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 107 Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. Click Drivers & Downloads. In the text box, enter the product name, and then click Go. – or –...

  • Page 108: Backup And Recovery In Windows 7

    12 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 109: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.

  • Page 110: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 111: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 112 To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.

  • Page 113: Backup And Recovery In Windows 8

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 114: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 115: Using Windows Operating System Media (Purchased Separately)

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 116: Backup And Recovery In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 117: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 118: Restore And Recovery

    104. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP...

  • Page 119: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 120: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 121: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 122: Backup And Recovery In Ubuntu Linux

    Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed.

  • Page 123: Performing A System Recovery

    Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image, you must first create the recovery ISO file and then burn it to an optical disc.

  • Page 124: Remove Everything And Reinstall Ubuntu

    NOTE: HP recommends that you create the USB Recovery Disk in the event of a system failure. The Disk On Key used for this process should be 4 GB or larger. Creating a USB Recovery Disk On Key Connect the USB Disk On Key to a USB port on the computer.
  • Page 125 You can initiate this option by using the key. To use the key: Press while the computer boots. – or – Press and hold as you press the power button. The following options are available: ● Cancel/Reboot—Reboots the system. No recovery or restore activity is performed. ●...

  • Page 126: Specifications

    16 Specifications Computer specifications Metric U.S. Dimensions Length 233.5 mm 9.19 in Non-touch 234.0 mm 9.21 in Touch Width 326 mm 12.83 in Height (front to rear) 20.0 to 21.0 mm 0.79 to 0.83 in Non-touch 21.3 to 22.5 mm 0.84 to 0.89 in Touch Weight...

  • Page 127: Cm (13.3-In), Hd+ Display Specifications

    Metric U.S. Operating 125 g, 2 ms, half-sine Nonoperating 200 g, 2 ms, half-sine Random vibration Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces.

  • Page 128: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB* 500-GB* 500-GB* hybrid 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm or 7.0 7.0 mm 7.0 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 115 g 102 g 101 g or 95 g 95 g 95 g Interface type...

  • Page 129: Solid-State Drive Specifications

    Solid-state drive specifications 128-GB* Height 7.0 mm Weight < 50 g Form factor 2.5-inch Transfer rate up to 515 MB/sec Interface type SATA-3 Ready time, maximum (to not busy) < 1.0 ms Access times, logical 0.1 ms Total logical sectors 250,069,680 Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity.

  • Page 130: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...

  • Page 131: Blu-Ray Rom Dvd±Rw Supermulti Dl Drive

    Blu-ray ROM DVD±RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD- CD-R and CD-RW DVD+R, DVD+R(9), DVD ROM, CD-ROM XA, MIXED MODE CD, CD-I, +RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD...

  • Page 132: Specification Information In Device Manager

    Disc thickness 1.2 mm (0.047 in) Track pitch 0.74 μm Access time Random < 100 ms < 125 ms Full Stroke < 175 ms < 225 ms Audio output level Line-out, 0.7 Vrms Cache buffer 512 KB Data transfer rate CD-R (24X) 3600 KB/s (150 KB/s at 1X CD rate) CD-RW (10X)

  • Page 133: Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com.
  • Page 134 Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.

  • Page 135: Non-Volatile Memory Usage

    (keyboard, when the system BIOS is memory and is accessible) mouse, & updated. available on the HP battery website. Writing data management). to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial...
  • Page 136 Fingerprint 512kByte Stores By enrolling in HP Only a digitally signed reader Flash fingerprint ProtectTools Security application can make templates. Manager. the call to write to the flash.

  • Page 137: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to factory settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select File, then select Restore defaults. Follow the on-screen instructions. Select File, save changes and exit, then press Enter.

  • Page 138: Power Cord Set Requirements

    18 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 139 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.

  • Page 140: Recycling

    NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
  • Page 141 Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. Remove the display bezel (3). Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure.
  • Page 142 Remove the display panel assembly (2) from the display enclosure. Position the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
  • Page 143 Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Position the display panel right-side up. Remove the backlight cables (1) from the clip (2) in the display panel. Position the display panel upside-down. WARNING! The backlight contains mercury.
  • Page 144 Remove the backlight frame from the display panel. Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.
  • Page 145 Remove the LCD panel. Recycle the LCD panel and backlight. Display 133...

  • Page 146: Index

    Index display hinge AC adapter, spare part numbers 23 Cable Kit removal 47, 74 AC adapter/battery light 15 contents 20 Display Hinge Kit antennas spare part number 20 spare part numbers 22 disconnecting 36, 38 cables, service considerations 25 display panel audio, product description 3 caps lock light, identifying 9 product description 2...
  • Page 147 HP PC Hardware Diagnostics (UEFI) plastic parts 24 wireless certification 16 using 94 pointing device, product WLAN 16 HP Recovery Disc Creator, using 96 description 4 latch, battery release 13 HP Recovery Manager ports legacy support, USB 76, 81, 86, 91...
  • Page 148 8 system 106 82, 87 TPM settings 89 USB flash drive 107 SIM slot, identifying 13 transporting guidelines 27 using HP Recovery media 105 slots traveling with the computer 16 recovery media security cable 14 creating 96, 104 Ubuntu...
  • Page 149 webcam identifying 7 product description 3 webcam light, identifying 7 webcam module removal 46, 73 spare part number 21 Windows Refresh 103 Reset 103 system restore point 104, 105 Windows 7 operating system DVD creating 96 using for restore 99 Windows 7 operating system media creating 96 using for restore 99...

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