Troubleshooting - Health O Meter BCS-G6 Series User Instructions

Troubleshooting

Issue
7
Unable to print
Unable to print.
"Wireless setup only"
Graphic forms not
printing properly
Scale does not turn on.
Scale not sensing
weight
Inconsistent weight
measurements
Scale does not process
body composition after
patient grips handles.
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Cause and Solutions may depend on the model of printer.
Cause
Incompatible printer
Low Ink, out of ink
Use of non-approved or
refurbished cartridges
No paper in tray
Loose USB Cable
Defective USB Cable
Scale does not communicate with
printer.
Antenna has no power. Antenna
Green LED on not on.
Wrong collation selected
Wrong power supply used
Damaged power supply
No power to AC outlet
Power strip is off
Power supply not connected
Power Switch in the OFF position
Feet are not installed on the base
Standoff or nut removed from feet
10 Pin plug is disconnected
Scale is not on a level surface
User did not remove shoes and
socks
Very dry or callused hands or feet
Solution
Verify that the printer being used is on the list
of compatible printers.
Check if ink cartridges are low and need to be
replaced.
Make sure that the ink cartridges are authentic
HP. Some printers do not work well with
refurbished or third party cartridges.
Verify that there is paper in the correct paper
tray.
Verify that the USB cable is firmly connected to
both the scale and printer.
Replace the USB Cable.
Turn off scale. Wait for the Power Status LED to
turn off. Make sure that the printer is on and
connected to the scale. Turn Scale on. Wait for
scale to finish count down.
Contact technical support at 1-800-815-6615.
Set the scale collation to match printer. To
properly load the Illustrated Printouts in the
printers, place the pre-collated pages face
down, header in.
Verify that the factory provided power supply
unit is being used.
Contact technical support at 1-800-815-6615.
Verify that the outlet used has power.
Reset or turn on the power strip.
Verify that the power supply is properly
connected to the power receptacle.
Turn the power switch to the ON position.
Verify that all four feet have been properly
installed on to the base. Refer to the assembly
procedure in the manual.
Verify that during assembly, spacer or nut was
not removed from the feet before installing
them to the base. See assembly step 1.
Remove the stem/head assembly from the
base and verify that the cylindrical 10 pin plug
is connected to the receptacle. Refer to the
assembly procedure in the manual.
Turn the scale off. Move the scale to a level
surface or adjust the leveling feet.
Remove shoes and socks and try again
Use lotion on hands and/or feet.
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