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HP EliteBook 725 G2 Maintenance And Service Manual

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HP EliteBook 725 G2 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP EliteBook 725 G2

  • Page 1 HP EliteBook 725 G2 Notebook PC Maintenance and Service Guide...
  • Page 2 HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the...
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 7 Display ................................... 7 Buttons and fingerprint reader (select models only) ................... 9 Keys ..................................11 Lights ................................... 12 TouchPad ................................13 Front ..................................14 Left side ................................15 Right side ................................
  • Page 8 Fingerprint reader board ........................80 Speaker assembly ..........................81 Power button board .......................... 83 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ................ 84 Using Computer Setup ............................84 Starting Computer Setup ........................84 Navigating and selecting in Computer Setup ................... 85 Restoring factory settings in Computer Setup .................
  • Page 9 Entering MultiBoot Express preferences ..............103 Using HP PC Hardware Diagnostics (UEFI) (select models only) ..............103 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........103 11 Computer Setup (BIOS) and Advanced System Diagnostics – SUSE Linux ............104 Starting Computer Setup ..........................
  • Page 10 Recovering using HP Recovery Manager ..................112 What you need to know before you get started ............112 Using the HP Recovery partition (select products only) ..........113 Using HP Recovery media to recover ................113 Changing the computer boot order ................114 Removing the HP Recovery partition (select products only) ........
  • Page 11 17 Statement of Volatility ..........................130 Non-volatile memory usage ..........................131 Questions and answers ............................. 134 Using HP Sure Start (select models only) ......................136 18 Power cord set requirements ........................137 Requirements for all countries ......................... 137 Requirements for specific countries and regions ..................... 137 19 Recycling ..............................

  • Page 13: Product Description

    Radeon R4 Graphics on computer models equipped with an A6 Pro-7050B processor Universal memory architecture (UMA) graphics Support for dual-display ports through the HP 2013 UltraSlim Docking Station Support for up to 3 displays through the HP 2013 UltraSlim Docking Station Memory Two customer-accessible/upgradable memory module slots...
  • Page 14 (select models only) Two WWAN antennas built into display assembly (select models only) Support for the following WWAN formats: ● HP lt4211 LTE/EV-DO/HSPA+ 4G Module Broadband Module ● HP lt4112 LTE/HPSA+ Mobile Broadband Module ● HP hs3110 HSPA+ Mobile Broadband Module...
  • Page 15 Support for removable 3-cell, 46-WHr, 4.15-AHr, Li-ion battery and 3-cell, 26-WHr, 2.50-AHr, Li- ion battery Support for the following AC adapters: ● 65-W HP Smart adapter (EM, RC/V, 3-wire, 4.5-mm) ● 65-W HP Smart adapter (non-PFC, 3-wire, 4.5-mm) ● 45-W HP Smart adapter (non-PFC, RC/V, 3-wire, 4.5-mm)
  • Page 16 Category Description ● Operating system (continued) Windows 10 Home High-End 64-bit (only available on computer models equipped with an FHD display assembly and more than or equal to 8.0-GB system memory) ● Windows 10 Home Single Language 64-bit (not available on computer models equipped with an FHD display assembly and more than or equal to 8.0-GB system memory) ●...
  • Page 17 Windows 7 Home Basic 32-bit (available with any Windows 7 Home Basic localization except Asia/Pacific countries/regions or the People's Republic of China) ● Windows 7 Home Premium 64-bit (available with any Windows 7 HP operating system except Asia/Pacific countries/regions or the People's Republic of China) ●...
  • Page 18 Category Description ● Hard drive ● Keyboard ● Memory module ● Solid-state drive ● WLAN module ● WWAN module Chapter 1 Product description...

  • Page 19: External Component Identification

    Windows 8 – Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. ● Windows 7 – Select Start > All Programs > Communication and Chat > HP WebCam. Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on.
  • Page 20 Select My PC, select the Specifications tab, and then select User Guides. Windows 8 or Windows 7: ▲ Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. Chapter 2 External component identification...

  • Page 21: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and fingerprint reader (select models only) Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep (Windows)/ Suspend (Linux).
  • Page 22 Item Component Description In the left pane, click System, and then click Power Management in the right pane. Speakers Produce sound. Wireless button Turns the wireless feature on or off but does not establish a wireless connection. Volume mute button Mutes and restores speaker sound.

  • Page 23: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or other keys. Windows key Opens the Start menu. NOTE: Windows 10 NOTE:...

  • Page 24: Lights

    Lights Item Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. Caps lock light On: Caps lock is on. Microphone mute light On: Microphone is muted.

  • Page 25: Touchpad

    TouchPad Item Component Description Pointing stick Moves the pointer and selects or activates items on the screen. Left pointing stick button Functions like the left button on an external mouse. TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen.

  • Page 26: Front

    Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information on HP 3D DriveGuard, see the HP Notebook Reference Guide. Chapter 2 External component identification...

  • Page 27: Left Side

    Left side Item Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vents (2) Enable airflow to cool internal components.

  • Page 28: Right Side

    Right side Item Component Description Audio-out (headphone) Produces sound when connected to optional powered stereo speakers, headphones, jack/Audio-in earbuds, a headset, or television audio. Also connects an optional headset (microphone) combo jack microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.

  • Page 29: Bottom

    Bottom Item Component Description Service cover Provides access to the hard drive bay, the WLAN module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 30: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, product number, and model number The serial number and product number of your tablet are located on the left edge of the tablet.

  • Page 31: Computer Major Components

    Computer major components Computer major components...
  • Page 32 IMPORTANT: For system board (12) replacement on serial numbers xxx501xxxx and below, use the conversion kit (see product description for “(gold conversion Kit)” in the section marked 12a of the table below). For serial numbers xxx502xxxx and above, use the standard spare kit (see product description for “(gold)”).
  • Page 33 Item Component Spare part number For use in Switzerland 776452-BG1 For use in Taiwan 776452-AB1 For use in Thailand 776452-281 For use in Turkey 776452-141 For use in the United Kingdom 776452-031 For use in the United States 776452-001 Keyboard without backlight (includes keyboard cable): For use in Belgium 776451-A41 For use in Brazil...
  • Page 34 Item Component Spare part number For use in Switzerland 776451-BG1 For use in Taiwan 776451-AB1 For use in Thailand 776451-281 For use in Turkey 776451-141 For use in the United Kingdom 776451-031 For use in the United States 776451-001 Pointing stick covers (not illustrated; black, 20 pieces) 804089-001 RTC battery (includes cable and double-sided adhesive) 702853-001...
  • Page 35 Item Component Spare part number Equipped with an AMD A8 Pro-7150B 2.00-GHz (SC turbo up to 3.20-GHz) quad 765616-501 core processor (4.00-MB L2 cache, 19 W), a graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Standard operating system (non-gold) Equipped with an AMD A8 Pro-7150B 2.00-GHz (SC turbo up to 3.20-GHz) quad 765616-001 core processor (4.00-MB L2 cache, 19 W), a graphics subsystem with UMA memory, and a...
  • Page 36 (16) Memory module (PCL3, 12800, 1600): 8-GB 693374-001 4-GB 691740-001 (17) WWAN module: HP lt4211 LTE/EV-DO/HSPA+ 4G Module Broadband Module 793116-001 HP lt4112 LTE/HPSA+ Mobile Broadband Module 740011-001 HP hs3110 HSPA+ Mobile Broadband Module 822828-001 (18) Solid-state drive: 512-GB, SATA-3, TLC, solid-state drive...
  • Page 37 Item Component Spare part number 256-GB, SATA-3, TLC, solid-state drive 800167-001 240-GB, SATA-3, solid-state drive 765612-001 180-GB, SATA-3, SED, Opal 2, solid-state drive 795139-001 180-GB, SATA-3, SED, Opal 1, solid-state drive 765611-001 180-GB, SATA-3, solid-state drive 765610-001 128-GB, SATA-3, solid-state drive 765610-001 128-GB, SATA-3, TLC, solid-state drive 800166-001...

  • Page 38: Display Assembly Components

    Display assembly components NOTE: The display assembly components listed in this section are for use only on computer models equipped with a non-TouchScreen display assembly. Item Component Spare part number Display bezel: For use only on computer models equipped with an AntiGlare, FHD, LED, UWVA 775896-001 display panel For use only on computer models equipped with an AntiGlare, HD, LED, SVA display panel...
  • Page 39 Item Component Spare part number Display panel: 12.5-in, AG, FHD, LED, UWVA display panel 776930-001 12.5-in, AG, HD, LED, SVA display panel 765607-001 Display Hinge Kit (includes left and right display hinges): For use only on computer models equipped with an AntiGlare, FHD, LED, UWVA 775895-001 display panel For use only on computer models equipped with an AntiGlare, HD, LED, SVA display panel...

  • Page 40: Plastics Kit

    Plastics Kit Item Component Spare part number Plastics Kit, includes: 730562-001 Card reader bezel Display cable connector bracket Fingerprint reader cover RJ-45 cover (5a) Service cover release latch actuator (5b) Service cover release latch arm Service cover release latch spring (not illustrated) Chapter 3 Illustrated parts catalog...

  • Page 41: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include hard drive bracket, hard drive connector adapter, or screws): NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit. 1-TB, 5400-rpm, SATA, 7.0-mm hard drive 762990-001 500-GB, 7200-rpm, SATA, 7.0-mm hard drive...

  • Page 42: Miscellaneous Parts

    128-GB, SATA-3, TLC, solid-state drive 800166-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart adapter (EM, RC/V, 3-wire, 4.5-mm) 693710-001 65-W HP Smart adapter (non-PFC, 3-wire, 4.5-mm) 693711-001 65-W HP Smart travel adapter (non-PFC) 693716-001 45-W HP Smart adapter (non-PFC, RC, 7.4-mm) 744893-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm)
  • Page 43 Component Spare part number HP USB travel mouse 757770-001 Power cord (3-pin, black, 1.83-m): For use in Argentina 490371-D01 For use in Australia 490371-011 For use in Brazil 490371-202 For use in Denmark 490371-081 For use in Europe 490371-021 For use in India...
  • Page 44 Component Spare part number For use in Taiwan 755530-AB1 For use in Thailand 755530-201 For use in the United Kingdom and Singapore 755530-031 2-pin, black, 1.00-m power cord for use only in Japan 762689-291 Screw Kit 730553-001 Chapter 3 Illustrated parts catalog...

  • Page 45: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 46: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 47: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 48: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 49 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 50: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 51 Slide the service cover release latch a second time (3) to release the service cover. Release the service cover (4) by sliding it forward. Remove the service cover (5). Reverse this procedure to install the service cover. Component replacement procedures...

  • Page 52: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 53 Use the release tab (2) to lift the rear edge of the battery (3) until the battery rests at an angle. Remove the battery. Reverse this procedure to install the battery. Component replacement procedures...

  • Page 54: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector adapter, or screws. The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit, spare part number 730539-001. Description Spare part number 1-TB, 5400-rpm, SATA, 7.0-mm hard drive...
  • Page 55 Use the release tab (2) to remove the hard drive. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the rear toward you. Remove the four Phillips PM2.75×3.5 screws (1) that secure the hard drive bracket to the hard drive.
  • Page 56 Remove the hard drive connector adapter (3) from the hard drive. The hard drive bracket, hard drive connector adapter, and screws are available in the Hard Drive Hardware Kit, spare part number 730539-001. Reverse this procedure to reassemble and install the hard drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 57: Wwan Module

    793116-001 HP lt4112 LTE/HPSA+ Mobile Broadband Module 740011-001 HP hs3110 HSPA+ HP lt4112 LTE/HPSA+ Mobile Broadband Module 822828-001 Before removing the WWAN module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 58 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 59: Solid-State Drive

    Solid-state drive Description Spare part number 512-GB, SATA-3, TLC, solid-state drive 828873-001 256-GB, SATA-3, SED, Opal 2, solid-state drive 765614-001 256-GB, SATA-3, Opal 2, locked, solid-state drive 827868-001 256-GB, SATA-3, TLC, solid-state drive 800167-001 240-GB, SATA-3, solid-state drive 765612-001 180-GB, SATA-3, SED, Opal 2, solid-state drive 795139-001 180-GB, SATA-3, SED, Opal 1, solid-state drive 765611-001...
  • Page 60 Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the solid-state drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 61: Wlan Module

    WLAN module Description Spare part number Atheros AR9485 802.11 b/g/n WiFi Adapter 675794-001 Broadcom BCM943228HMB 802.11 abgn 2×2 Wi-Fi Adapter Broadcom Bluetooth 4.0 Adapter 730668-001 Broadcom BCM4352 802.11 ac 2×2 Wi-Fi + Bluetooth 4.0 Combo Adapter 724935-001 Before removing the WLAN module, follow these steps: Turn off the computer.
  • Page 62 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 63: Memory Module

    Memory module Description Spare part number 8 GB (PCL3, 12800, 1600) 693374-001 4 GB (PCL3, 12800, 1600) 691740-001 Before removing the memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 64: Keyboard

    Keyboard For use in country or region Spare part number For use in country or region Spare part number Keyboard with backlight (includes backlight cable and keyboard For use in the Netherlands 776452-B31 cable): For use in Belgium 776452-A41 For use in Northwest Africa 776452-FP1 For use in Brazil 776452-201...
  • Page 65 For use in country or region Spare part number For use in country or region Spare part number For use in Italy 776451-061 For use in Turkey 776451-141 For use in Japan 776451-291 For use in the United Kingdom 776451-031 For use in Latin America 776451-161 For use in the United States...
  • Page 66 Insert a thin, plastic tool into the keyboard release hole next to the fan, and then press on the back of the keyboard until the keyboard disengages from the computer. Open the computer as far as it will open. Lift the rear edge of the keyboard (1) until it rests at an angle. Slide the keyboard (2) toward the display until the tabs on the front edge of the keyboard disengage from the top cover.
  • Page 67 Swing the rear edge of the keyboard (3) up and forward until it rests upside down on the palm rest. NOTE: Step 9 applies only to computer models equipped with a keyboard with backlight. Release the zero insertion force (ZIF) connector (1) to which the backlight cable is attached, and then disconnect the backlight cable (2) from the system board.
  • Page 68 Remove the keyboard (7). Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 69: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 70: Top Cover

    Detach the RTC battery (2) from the top cover. (The RTC battery is attached to the top cover with double-sided adhesive.) Remove the RTC battery and cable. Reverse this procedure to install the RTC battery. Top cover Description Spare part number Top cover 783215-001 Before removing the top cover, follow these steps:...
  • Page 71 Close the computer. Turn the computer upside down with the front toward you. Remove the Phillips PM2.0×3.25 screw (1) that secures the display panel cable bracket and display panel cable to the system board. Remove the display panel cable bracket (2). Disconnect the display panel cable (3) from the system board.
  • Page 72 Remove the card reader bezel (4) from the card reader slot. Remove the ten Torx T8M2.5×6.5 screws (1) that secure the top cover to the base enclosure. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 73 Remove the following screws that secure the top cover to the base enclosure: (1) One Phillips PM2.0×6.5 screw (2) Three Phillips PM2.5×4.5 screws (3) Two Phillips PM2.0×3.0 screws Remove the two Phillips PM2.5×4.5 screws (1) that secure the top cover to the base enclosure. Remove the top cover (2).

  • Page 74: Display Assembly

    Display assembly NOTE: The TouchScreen display assembly is spared as a whole unit replacement. The non-TouchScreen display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Description Spare part number 12.5-in, AntiGlare, FHD, LED, UWVA, TouchScreen display assembly 765606-001 Before removing the display assembly, follow these steps:...
  • Page 75 Remove the display assembly (2). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display back cover.
  • Page 76 Remove the six Phillips PM2.0×3.25 screws (1) that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
  • Page 77 Detach the webcam/microphone module (1) from the display back cover. (The webcam/ microphone module is attached to the display back cover with double-sided adhesive.) Disconnect the webcam/microphone module cable (2) from the webcam/ microphone module. Remove the webcam/microphone module (3). The webcam/microphone module is available using spare part number 780112-001.
  • Page 78 Release the grounding tape (1) that secures the display hinges to the display enclosure. Remove the six Phillips PM2.0×3.0 broad head screws (2) that secure the display hinges to the display enclosure. Remove the display hinges (3). The display hinges are included in the Display Hinge Kit, spare part number 775895-001. If it is necessary to replace the WLAN antenna cables and transceivers: Detach the WLAN antenna transceivers (1) from the display back cover.
  • Page 79 Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 775894-001. If it is necessary to replace the WWAN antenna cables and transceivers: Detach the WWAN antenna transceivers (1) from the display back cover. (The WWAN antenna transceivers are attached to the display back cover with double-sided adhesive.) Release the WWAN antenna cables from the clips (2) built into the left and right sides of the display enclosure.

  • Page 80: Touchpad

    TouchPad Description Spare part number TouchPad (includes cable) 730549-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 81: Card Reader Board

    Card reader board Description Spare part number Card reader board “non-gold” (includes cable) 730563-001 Card reader board “gold” (includes cable) 802504-001 Before removing the card reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 82 Remove the three Philllips PM2.0×2.0 broad head screws (3) that secure the card reader board to the top cover. Remove the card reader board and cable (4). Remove the card reader board and cable. Reverse this procedure to install the card reader board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 83: Heat Sink

    Heat sink Description Spare part number Heat sink (includes replacement thermal material) 765605-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 84 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it.

  • Page 85: Fan

    Description Spare part number Fan (includes cable) 780895-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 86 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it.

  • Page 87: System Board

    System board NOTE: The system board spare part kit includes the battery connector bracket and replacement thermal material. IMPORTANT: For system board replacement on serial numbers xxx501xxxx and below, use the conversion kit (see product description for “(gold conversion Kit)”). For serial numbers xxx502xxxx and above, use the standard spare kit (see product description for “(gold)”).
  • Page 88 Description Spare part number Equipped with an AMD A6 Pro-7050B 2.20-GHz (SC turbo up to 3.00-GHz) dual core processor (1.00-MB 765615-501 L2 cache, 17 W), a graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Standard operating system (non-gold) Equipped with an AMD A6 Pro-7050B 2.20-GHz (SC turbo up to 3.00-GHz) dual core processor (1.00-MB 765615-001 L2 cache, 17 W), a graphics subsystem with UMA memory, and a non-Windows operating system (non-...
  • Page 89 Disconnect all external devices from the computer. Remove the service cover (see Service cover on page 38), and then remove the following components: Battery (see Battery on page Hard drive (see Hard drive on page Keyboard (see Keyboard on page RTC battery (see RTC battery on page Top cover (see...
  • Page 90 Release the ZIF connector (2) to which the fingerprint reader board cable is attached, and then disconnect the fingerprint reader board cable from the system board. Disconnect the speaker cable (1) from the system board. Remove the three Philllips PM2.0×3.0 screws (2) that secure the system board to the top cover. Lift up on the right side of the system board (1) until it rests at an angle.
  • Page 91 Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Component replacement procedures...

  • Page 92: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 730554-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 93: Speaker Assembly

    Remove the fingerprint reader board (4). Reverse this procedure to install the fingerprint reader board. Speaker assembly Description Spare part number Speaker assembly (includes left and right speakers and cables) 730555-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 94 Remove the speaker assembly (2). Reverse this procedure to install the speaker assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 95: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 730552-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 96: Computer Setup (Bios), Tpm, And Hp Sure Start - Windows 10

    To start Computer Setup, follow these steps: Start Computer Setup. ▲ ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap to enter Computer Setup.

  • Page 97: Navigating And Selecting In Computer Setup

    Navigating and selecting in Computer Setup ● To select a menu or a menu item, use the key and the keyboard arrow keys and then press enter, or use a pointing device to select the item. NOTE: On tablets without keyboards, you can use your finger to make selections. ●...

  • Page 98: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.

  • Page 99: Changing The Boot Order Using The F9 Prompt

    To dynamically choose a boot device for the current startup sequence, follow these steps: Access the Boot Device Options menu: ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter the Boot Device Options menu. ●...

  • Page 100: Tpm Bios Settings (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 101: Hp Pc Hardware Diagnostics (Uefi) - Windows 10

    HP PC Hardware Diagnostics (UEFI) – Windows 10 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 102: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 103: Computer Setup (Bios), Multiboot, And System Diagnostics - Windows 8

    Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 104: Restoring Default Settings In Computer Setup

    Use the key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. –...

  • Page 105: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 106: Using Multiboot

    From the Start screen, type e, and then click File Explorer. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.

  • Page 107: Setting A New Boot Order In Computer Setup

    Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 108: Setting A Multiboot Express Prompt

    Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 109: Using System Diagnostics

    ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. ● BIOS Management—You can update or rollback the version of the BIOS on the system. Do not shut down or remove external power during the process.

  • Page 110: Computer Setup (Bios), Multiboot, And Uefi - Windows 7

    10 Computer Setup (BIOS), MultiBoot, and UEFI – Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 111: Restoring Default Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 112: Determining The Bios Version

    Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > Help and Support. Select Updates and tune-ups, and then select Check for HP updates now. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 113: Using Multiboot

    Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 114: Setting A New Boot Order In Computer Setup

    Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 115: Entering Multiboot Express Preferences

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:...

  • Page 116: Computer Setup (Bios) And Advanced System Diagnostics - Suse Linux

    11 Computer Setup (BIOS) and Advanced System Diagnostics – SUSE Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 117: Restoring Default Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 118: Determining The Bios Version

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 119: Using Advanced System Diagnostics

    Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer.

  • Page 120: 12 Specifications

    12 Specifications Metric U.S. Dimensions Width 21.0 cm 12.2 in Depth 21.5 cm 8.5 in Height 2.1 cm 0.83 in Equipped with 3-cell, 26-WHr battery, 1 memory module, 1.33 kg 2.93 lb WLAN module, lightest solid-state module, but without fingerprint reader, webcam, or WWAN module Equipped with 3-cell, 46-WHr battery, 1 memory module, 1.42 kg 3.13 lb...

  • Page 121: 13 Backup And Recovery - Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 122: Creating Hp Recovery Media (Select Products Only)

    Using Windows tools on page 61. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 123: Using Windows Tools

    ● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 112.

  • Page 124: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 125: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 126: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 127: 14 Backup And Recovery - Windows 8

    For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.
  • Page 128 From the Start screen, type backup, and then click Settings. Click Save backup copy of your files with file history. File History windows are launched. Follow the on-screen instructions to use file history to backup files. - or - Click recovery to create a recovery drive using a USB flash drive. - or - Click Windows 7 file recovery, and then click create a system image to create a system image.

  • Page 129: Performing A System Recovery

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 130: Using Windows 8 Operating System Media (Purchased Separately)

    Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 131: Using Windows Refresh For Quick And Easy Recovery

    During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 132: Using Hp Software Setup

    Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps.

  • Page 133: 15 Backup And Recovery - Windows 7

    15 Backup and recovery – Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 134: Guidelines

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 135: Backing Up Your Information

    Backing up your information You should create system repair media and your initial backup immediately after initial system setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 136: Using The Windows Recovery Tools

    Using the Windows recovery tools Using the Windows recovery tools, you can: ● Recover individual files ● Restore the computer to a previous system restore point ● Recover information using recovery tools NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics in Help and Support.

  • Page 137: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 138 After the installation is completed: Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. Install the Hardware Enabling Drivers first, and then install Recommended Applications. 126 Chapter 15 Backup and recovery – Windows 7...

  • Page 139: 16 Backup And Recovery - Suse Linux

    Creating restore media You can create an HP Factory Image, using an installed or an external DVD±RW optical drive or a USB drive. The HP Factory Image can be used to perform system recovery in the event of a system failure. The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory.

  • Page 140: Performing A System Recovery

    To restore the computer from the recovery disc, follow these steps: If possible, back up all personal files. Insert the HP Factory Image into the optical drive or insert the USB disk on key into the USB port, and restart the computer.

  • Page 141: Remove Everything And Reinstall Sled

    Remove everything and reinstall SLED Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, applications, and settings from your computer, and reinstalls the Linux operating system.

  • Page 142: 17 Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance and Service Guides available for HP PC products available on the product support pages at www.hp.com.

  • Page 143: Non-Volatile Memory Usage

    Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.
  • Page 144 Code is updated writing data to battery when the system this memory and management). BIOS is updated. is available on the HP website. Writing data to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial 256 Bytes per...
  • Page 145 Unique access to this information, go Provisioning area. An Intel Data can be utility is required http://www.hp.com/ entered at the for updating the support, and factory or by an firmware. Only select your administrator firmware country. Select...

  • Page 146: Questions And Answers

    Fingerprint 512 KBytes flash Stores By enrolling in Only a digitally reader fingerprint HP ProtectTools signed templates. Security application can Manager. make the call to write to the flash. Questions and answers How can the BIOS settings be restored (returned to default settings)? Turn on or restart the computer and press when prompted near the bottom of the display.
  • Page 147 What is meant by “Restore the nonvolatile memory found in Intel-based system boards?” This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data. Does resetting the CMOS configuration memory return the PC back to factory defaults? The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their default settings.

  • Page 148: Using Hp Sure Start (Select Models Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state automatically, with user intervention. Those select computer models ship with HP Sure Start configured and enabled. Most users can use HP Sure Start with the default configuration.

  • Page 149: 18 Power Cord Set Requirements

    18 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 150 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 151: 19 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 152: Index

    Index Display Hinge Kit, spare part AC adapter light 14 cables, service considerations 34 number 66 AC adapter, spare part numbers 30 caps lock light 12 Display Hinge Kit, spare part antenna card reader board numbers 27 location 7 removal 69 display panel removal 66, 67 spare part numbers 69...
  • Page 153 VGA monitor 15 HP DisplayPort-to-HDMI 1.4 adapter, product description 3 spare part number 30 mass storage devices USB 3.0 16 HP Recovery Disc Creator, using illustrated 29 USB 3.0 charging 15 precautions 34 power button 9 HP Recovery partition...
  • Page 154 power requirements, product RJ-45 jack 16 TouchPad description 3 RTC battery removal 68 processor, product description 1 removal 57 spare part number 22, 68 product description spare part number 22, 57 TouchPad button 13 audio 2 Rubber Kit, spare part number 24 TouchPad components 13 chipset 1 TouchPad on/off button 13...
  • Page 155 WLAN module removal 49 spare part numbers 25, 49 workstation guidelines 36 WWAN module removal 45 spare part numbers 24, 45 Index 143...

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