Related Manuals for HP ENVY 17-n100
Summary of Contents for HP ENVY 17-n100
- Page 1 HP ENVY Notebook Intel Models 17-n100 17-n199 3D camera Models 17-r100 17-r199 (worldwide) 3D camera Models m7-r100 m7-r199 (North America) Maintenance and Service Guide...
- Page 2 HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the...
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ............................1 2 External component identification ........................5 Right side ................................5 Left side ................................. 6 Display 3D camera (select products only) ......................7 Display ..................................8 Top ..................................9 TouchPad ............................. 9 Lights ..............................9 Buttons, speakers, and fingerprint reader (select products only) ........... - Page 6 Power connector cable ........................59 Display assembly – touch screen ...................... 60 Display assembly – non-touch screen ....................65 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ................. 70 Using Computer Setup ............................70 Starting Computer Setup ........................70 Navigating and selecting in Computer Setup ...................
- Page 7 Downloading a BIOS update ......................77 10 HP PC Hardware Diagnostics (UEFI) – Windows 10 ..................79 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............80 11 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ................81 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............
- Page 8 Restoring specific files ........................97 Restoring specific files using Windows Backup and Restore ......... 97 Recovering the original system using HP Recovery Manager ............97 What you need to know ....................97 Recovering using HP Recovery partition (select models only) ........98 Recovering using the recovery media ................
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Page 9: Product Description
Product description Category Description Product Name HP ENVY Notebook HP ENVY m7 Notebook (for 3D camera in North America — supporting models 17–r100 — 17– r199) 3D camera Models 17-r100 17-r199 (worldwide) Processors 6th generation Intel® Core™ i7 Processor Intel Core i7-6700HQ (2.6 GHz, turbo up to 3.5 GHz), 1600 MHz/6 MB L3, Quad 45 W Intel Core i7-6500U (2.5 GHz, turbo up to 3.1 GHz), 1600 MHz/3 MB L3, Dual 15 W... - Page 10 Supports zero power optical drive Supports M-disc Webcam and microphone HP TrueVision HD: HD camera (fixed, no tilt with activity LED, 1280×720 by 30 frames per second) Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise suppression...
- Page 11 ● Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter Compatible with Miracast-certified devices Connected Standby support External media cards HP Multi-Format Digital Media Card Reader Supports SD/SDHC/SDXC Push-Push Insertion/Removal Internal card expansion One M.2 slot for WLAN One M.2 slot for SSD Ports HDMI version 1.4 supporting 1920 ×1200 @ 60 Hz...
- Page 12 6-cell battery - 62 Whr (2.8 Ah) Security Support for the following: ● Security Lock ● Fingerprint Reader (optional —m7 branding no support). ) with software support (HP Simple Pass) Operating system Preinstalled: Microsoft Windows 10 Standard FreeDos 2.0 only support non-touch and non-3D Camera ●...
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Page 13: External Component Identification
External component identification Right side Component Description Memory card reader Reads optional memory cards that enable you to store, manage, share or access information. To insert a card: Hold the card label-side up, with connectors facing the computer. Insert the card into the memory card reader, and then press in on the card until it is firmly seated. -
Page 14: Left Side
(microphone). ● Drive light Blinking white: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. -
Page 15: Display 3D Camera (Select Products Only)
Component Description ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. Optical drive Depending on your computer model, reads an optical disc or reads and writes to an optical disc. Display 3D camera (select products only) Component Description... -
Page 16: Display
Display Component Description WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones (2) Record sound. Webcam light On: The webcam is in use. Webcam Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. -
Page 17: Top
TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Lights... -
Page 18: Buttons, Speakers, And Fingerprint Reader (Select Products Only)
Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. - Page 19 Component Description CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options.
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Page 20: Keys
Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, action keys, or the spacebar. Windows key Returns you to the Start screen from an open app or the Windows desktop. -
Page 21: Bottom
It is normal for the internal fan to cycle on and off during routine operation. Battery bay Holds the battery. Battery release latch Releases the battery. Speakers (2) Produce sound. HP Triple Bass Reflex Subwoofer Provides superior bass sound. Bottom... -
Page 22: Illustrated Parts Catalog
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Chapter 3 Illustrated parts catalog... -
Page 23: Computer Major Components
Computer major components Computer major components... - Page 24 Item Component Spare part number Display assembly (includes webcam/microphone module and wireless antenna cables). For display components part numbers, see Display assembly subcomponents – touch screen on page 19 or see Display assembly subcomponents – non-touch screen on page Top cover with keyboard For use in the United States 813678–001 For use in the United Kingdom...
- Page 25 Item Component Spare part number (10) USB board 813794-001 USB board cables 813793-001 (11) System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Without the Windows operating system xxxxxx-501: Windows 8.1 Standard xxxxxx-601: Windows 10 Intel Core i7-5500U processor 940M 2 GB 813681-xxx Intel Core i7-5200U discrete processor 940M 2 GB...
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Page 26: Mass Storage Devices
Item Component Spare part number (18) Hard drive (does not include hard drive bracket or hard drive connector cable): NOTE: For hard drive spare part information, see Mass storage devices on page 18 (19) Battery (4-cell, 41-Wh, 2.8-Ah, Li-ion) 807231-001 Battery (6-cell, 62-Wh, 2.8-Ah, Li-ion) 805095-001 (20) -
Page 27: Display Assembly Subcomponents - Touch Screen
Item Component Spare part number 512 GB M2 SATA-3 TLC Value 820547-001 HDMI to VGA Adapter (not illustrated). 701943-001 Display assembly subcomponents – touch screen Item Component Spare part number Display enclosure 813789-001 Display enclosure 3D camera 832351–001 (2a) Brackets (left and right, includes screw) 818092-001 (2b) Hinges (left and right, includes screw covers) -
Page 28: Display Assembly Subcomponents - Non-Touch Screen
Item Component Spare part number Display cable 3D camera 832354-001 Display Panel 813803-001 Display Panel FHD flat 3D camera 832357-001 Bezel 3D camera 832352-001 Display assembly subcomponents – non-touch screen Item Component Spare part number Bezel 813790-001 Webcam module 812714-001 Raw display panel (17.3;... -
Page 29: Miscellaneous Parts
Item Component Spare part number Display enclosure 813788-001 Display enclosure 3D camera 832350-001 Miscellaneous parts Component Spare part number AC adapter: AC adapter, 65-W, non-PFC, 4.5 mm 710412-001 AC adapter, 65-W, non-PFC, 4.5 mm EM 714657-001 AC adapter, 90-W, non-PFC, 4.5 mm 710413-001 AC adapter 120–W PFC S-3P Slim 4.5 mm 710415-001... -
Page 30: Removal And Replacement Procedures Preliminary Requirements
Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 31: Cables And Connectors
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. - Page 32 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
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Page 33: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. - Page 34 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 35: Removal And Replacement Procedures For Customer Self-Repair Parts
Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures... -
Page 36: Optical Drive
Rotate the battery upward (3), and then remove the battery from the computer. Optical drive Description Spare part number Optical Drive DVD+/-RW Double-Layer SuperMulti 813784-001 Optical Drive Blu-ray Disc R/RW with SuperMulti 813785-001 Before removing the optical drive, follow these steps: Shut down the computer. - Page 37 Remove the optical drive (3) by sliding it out of the optical drive bay. Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...
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Page 38: Removal And Replacement Procedures For Authorized Service Provider Parts
Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. -
Page 39: Bottom Cover
Bottom cover Description Spare part number Base enclosure 813783-001 Top cover with keyboard for use in the United States 813678-001 Top cover with keyboard for use in the United Kingdom 813678-031 For use in Belgium 813678-A41 For use in the Czech Republic and Slovakia 813678-FL1 For use in Denmark, Finland, and Norway 813678-DH1... - Page 40 Remove the five Phillips PM2.5×4.0 screws (1) and the five screws from the battery bay (2) that secure the bottom cover to the computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
- Page 41 Remove the bottom cover by working your way around to disengage bottom cover near the battery bay (1) and then slide the cover (2) to remove it. Reverse this procedure to install the bottom cover. Component replacement procedures...
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Page 42: Hard Drive
Hard drive Description Spare part number 750-GB, 5400-rpm, 9.5-mm 778190-005 1.0-TB, 5400-rpm, 9.5-mm 778192-005 1.0-TB hybrid, 5400-rpm, 9.5-mm 731999-005 2.0-TB, 5400-rpm, 9.5-mm 801808-005 Hard drive connector cable 813795-001 Hard Drive Hardware Kit 813796-001 Before removing the hard drive, follow these steps: Turn off the computer. - Page 43 Lift up on the hard drive tab (3) to remove the hard drive assembly from the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Remove the four Phillips PM2.5×3.0 screws (1) that secure the hard drive brackets to the hard drive.
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Page 44: Wlan Module
WLAN module Description Spare part number Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter 784644-005 Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter 792610-005 Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + Bluetooth 4.0 Combo Adapter (non vPRO) 793840-005 Intel Dual Band Wireless-N 7265BN 802.11 b/g/n 2x2 WiFi + Bluetooth 4.0 combo adaptor 793843-005... - Page 45 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
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Page 46: Memory Module
Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search. - Page 47 Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures...
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Page 48: Usb Board
USB board Description Spare part number USB board 813794-001 USB board cable 813793-001 Before removing the USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. - Page 49 Lift the USB connectors (2), (3) and lift the board. Remove the cables (1), (2) from the USB board. Reverse this procedure to install the USB board. Component replacement procedures...
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Page 50: Fan
NOTE: The fan spare part kit includes replacement thermal materials. Description Spare part number 813798-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. - Page 51 Remove the fan from the computer (3). Reverse this procedure to install the fan. Component replacement procedures...
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Page 52: Heat Sink
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Discrete 25 W 813799-001 Discrete 40 W 813800-001 Discrete 30 W 832355–001 Thermal pad 3D camera 832359-001 Before removing the heat sink, follow these steps: Turn off the computer. - Page 53 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. Thermal paste is used on the processor (1), (2) and the heat sink section (3), (4) that services it.
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Page 54: Rtc Battery
RTC battery Description Spare part number RTC battery 759981-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 55: Speakers (Front)
Speakers (front) Description Spare part number Speaker Kit 813805-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 56: Subwoofer
Subwoofer Description Spare part number Subwoofer 813807-001 Before removing the subwoofer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 57: System Board
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Intel Core i7-5500U processor 940M 2 GB 813681-xxx Intel Core i7-5200U discrete processor 940M 2 GB 813680-xxx Intel Core i7-5500U processor 950M 2 GB 813682–xxx Intel Core i5-6200U processor 940M 2 GB 829065-xx1... - Page 58 When replacing the system board, be sure that the following cables are disconnected from the system board: (1): WLAN antenna (2): WLAN antenna routing (4): Front Speaker cable (5): Video cable (6): Rear speaker cable (7): Touchpad cable (8): Keyboard cable (9): Backlight keyboard cable Remove the four Phillips PM2.5×3.0 screws that secure the system board to the computer (1).
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Page 59: Solid State Drive
Remove the system board (2) from the computer. Reverse this procedure to install the system board. Solid State Drive Description Spare part number 256 GB mSATA solid-state drive 812708-001 512 GB mSATA solid-state drive 814224-001 512 GB M2 SATA-3 TLC 814224-001 512 GB M2 SATA-3 TLC Value 820547-001... -
Page 60: Fan
● Fan (see Fan on page ● WLAN module (see WLAN module on page Remove the solid-state drive: Turn the system board upside down. Remove the Phillips.screw (1) that secures the solid-state drive to the system board. (The solid-state drive tilts up). Remove the solid-state drive (2). -
Page 61: Speaker (Rear)
Speaker (rear) Description Spare part number Speaker Kit 812705-001 Before removing the rear speaker, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. - Page 62 Reverse this procedure to install the rear speaker. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
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Page 63: Lid Board
LID board Description Spare part number LID board 813897-001 LID cable 823506-001 Before removing the LID board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 64: Touchpad Assembly
TouchPad assembly Description Spare part number TouchPad assembly 818094-001 Touchpad cable 818087-001 Touchpad bracket 818091-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 65: Fingerprint Reader Board (Select Products Only)
Reverse this procedure to install the TouchPad. Fingerprint reader board (select products only) Description Spare part number Fingerprint reader board 818089-001 Fingerprint reader cable 818088-001 Fingerprint reader bracket 818090-001 Before removing the Fingerprint reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 66 Release the top cover shield (2) and (3), and then remove the fingerprint reader board (4) by lifting the board. Reverse this procedure to install the fingerprint reader board and cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
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Page 67: Power Connector Cable
Power connector cable Description Spare part number Power connector 813797-001 Power connector cable 813804-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 68: Display Assembly - Touch Screen
Display assembly – touch screen Component Spare part number Display enclosure 813789-001 Display enclosure 3D camera 832351–001 Brackets (left and right, includes screw) 818092-001 Hinges (left and right, includes screw covers) 813802-001 Hinges 3D camera (left and right, includes screw covers) 832356-001 Antennas (includes wireless antenna cables and transceivers) 813787-001... - Page 69 CAUTION: Be sure to support the display as you remove the screws to avoid the display falling and sustaining damage. Remove the six Phillips PM2.5×4.0 screws (1) (three on each hinge) that secure the display assembly to the computer. Separate the display from the computer (2). If it is necessary to replace any of the display assembly subcomponents: To remove the display rear cover: Remove the two screw covers (1) and two Phillips PM2.5×3.5 screws (2) that secure the display...
- Page 70 Work a plastic tool around the seam to separate the display rear cover from the display . Remove the display rear cover. Rotate the hinges open as far as possible. Lift the display hinge covers off the display. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
- Page 71 Note the routing of the antenna cables and display cable for reassembly. The antenna cable is located on the bottom of the base enclosure. To remove the webcam/microphone module: Position the back cover with the top edge toward you. Lift the tape from atop the webcam (1). Disconnect the cable (2) from the webcam module.
- Page 72 Remove the cable (2) from the channels in the back cover. To remove the display hinges: Remove the two Phillips PM2.5×2.0 screws (1) from the bottom of the hinges, and the two Phillips PM2.0×2.5 screws (2) from the top of the hinges that secure the display hinges to the display enclosure.
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Page 73: Display Assembly - Non-Touch Screen
Display assembly – non-touch screen Component Spare part number Bezel 813790-001 Webcam module 812714-001 Raw display panel (17.3; includes touch panel, touch board, bezel, rubber supports, display cable, 813808-001 webcam, and screws) Hinges (left and right, includes screw and brackets) 813801-001 Antennas (includes wireless antenna cables and transceivers) 813786-001... - Page 74 Separate the display from the computer. If it is necessary to replace any of the display assembly subcomponents: Place the display on a flat surface with the panel toward you. Remove the two screw covers (1) and two Phillips PM2.5×3.5 screws (2) that secure the display rear cover to the display.
- Page 75 Position the display assembly with access to the top edge. Lift the webcam/microphone module enough to gain access to the connector (1). (The module is attached to the display enclosure with double-sided tape.) Disconnect the cable (2) from the module. To remove the display panel: Remove the two Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure.
- Page 76 Remove the display panel from the computer (3). To remove the display hinges: Remove the eight Phillips PM2.5×3.5 screws (1) (four per hinge) that secure the hinges to the sides of the display enclosure. Remove the six broadhead Phillips PM2.0×3.0 screws (2) (three per hinge) that secure the hinges to the bottom of the display enclosure.
- Page 77 To remove the wireless antenna cables and transceivers, peel the transceivers from the top of the enclosure , release the wireless antenna cables from the clips built into the display enclosure , and then remove the cables and transceivers . To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2).
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Page 78: Computer Setup (Bios), Tpm, And Hp Sure Start - Windows 10
To start Computer Setup, follow these steps: Start Computer Setup. ▲ ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap to enter Computer Setup. -
Page 79: Navigating And Selecting In Computer Setup
Navigating and selecting in Computer Setup ● To select a menu or a menu item, use the key and the keyboard arrow keys and then press enter, or use a pointing device to select the item. NOTE: On tablets without keyboards, you can use your finger to make selections. ●... -
Page 80: Updating The Bios
Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar. -
Page 81: Changing The Boot Order Using The F9 Prompt
To dynamically choose a boot device for the current startup sequence, follow these steps: Access the Boot Device Options menu: ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter the Boot Device Options menu. ●... -
Page 82: Tpm Bios Settings (Select Products Only)
BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. -
Page 83: Using Setup Utility (Bios) In Windows 8.1
Updated versions of Setup Utility (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. - Page 84 If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the taskbar.
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Page 85: Using Setup Utility (Bios) In Windows 7
Updated versions of Setup Utility (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. - Page 86 Select Start, type hp support assistant, and then select the HP Support Assistant program. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. At the download area, follow these steps: Identify the BIOS update that is later than the BIOS version currently installed on your computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identifier.
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Page 87: Hp Pc Hardware Diagnostics (Uefi) - Windows 10
10 HP PC Hardware Diagnostics (UEFI) – Windows 10 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. -
Page 88: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device
Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country. -
Page 89: Using Hp Pc Hardware Diagnostics (Uefi) In Windows 8.1
11 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. - Page 90 Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. Chapter 11 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1...
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Page 91: 12 Backup And Recovery - Windows 10
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For... -
Page 92: Creating Hp Recovery Media (Select Products Only)
Using Windows tools on page 61. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. -
Page 93: Using Windows Tools
● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page ●... -
Page 94: Recovering Using Hp Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see... -
Page 95: Using The Hp Recovery Partition (Select Products Only)
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. -
Page 96: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. -
Page 97: Backing Up, Restoring, And Recovering In Windows 8.1
HP Recovery Manager is a software program that allows you to create recovery media (using either a flash drive or a set of DVDs) after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs. -
Page 98: Using Windows Tools
The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue. -
Page 99: Recovering Using Hp Recovery Manager
Creating HP Recovery media (select models only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. -
Page 100: Using The Hp Recovery Partition (Select Models Only)
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. -
Page 101: Removing The Hp Recovery Partition (Select Models Only)
Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows. -
Page 102: Backing Up, Restoring, And Recovering In Windows 7
(purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub. -
Page 103: Creating The Recovery Media
Creating the recovery media Select Start and type recovery in the search field. Select HP Recovery Manager from the list. Allow the action to continue, if prompted. Click Recovery Media Creation. Follow the on-screen instructions to continue. To recover, see... -
Page 104: Tips For A Successful Backup
Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences. -
Page 105: Restore And Recovery
Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before. -
Page 106: Recovering Using Hp Recovery Partition (Select Models Only)
● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail. - Page 107 Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. Restore and recovery...
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Page 108: Ubuntu Linux - Backing Up, Restoring, And Recovering
8 GB of free space on the storage device. However, depending on the drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results. -
Page 109: Performing Recovery Using The Restore Media
To create the restore image: Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location, and select the USB device from the drop-down list. - Page 110 NOTE: The first time you backup your files to Ubuntu One, you will need to create an account to sign into Ubuntu One. Enter your email address and password into the account sign-in boxes and follow the on-screen instructions to complete the sign-in process. To restore backup files: Click the System menu icon at the far right of the top panel, and then click System Settings >...
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Page 111: 16 Specifications
16 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 261.1 mm 10.28 in Width 41.95 cm 17.3 in Height (rear) 2.67 cm 1.1 in 2.49 cm 1 in Weight 2.87 kg 6.33 lbs Touch 2.34 kg 5.16 lbs Non-touch Input power Operating voltage and current 19.5 V dc @ 3.33 A –... -
Page 112: 43.9-Cm (17.3-In) Display Specifications
43.9-cm (17.3-in) display specifications Metric U.S. Active diagonal size 43.9-cm 17.3-in Thickness 6.0 mm or 4.0 mm 0.157 inch or 0.236 inch Resolution 1920x1080 (FHD) 1920x1080 (HD) Surface treatment AntiGlare Contrast ratio 300:1 (typical) Brightness 220 nits (typical) Viewing angle Backlight WLED Companion standard... -
Page 113: Hard Drive Specifications
Hard drive specifications 2-TB* 1-TB* 750-GB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 69.9 mm 70.1 mm Weight 115.0 g 115.0 g 115.0 g 92.0 g... -
Page 114: Dvd±Rw Supermulti Dl Drive Specifications
DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter... -
Page 115: 17 Power Cord Set Requirements
17 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 116 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.
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Page 117: 18 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. -
Page 118: Index
Index Symbols/Numerics DVD±RW SuperMulti DL Drive 3D camera, identifying 7 cables, service considerations 23 specifications 106 caps lock light, identifying 10 chipset, product description 1 AC adapter 5 electrostatic discharge 23 components AC adapter, spare part numbers 21 equipment guidelines 26 bottom 13 action keys esc key, identifying 12... - Page 119 19, 20, 60, 65 mute 10 spare part number 16 removing 64, 67, 68 power 6, 10 power connector cable HP PC Hardware Diagnostics (UEFI) RJ-45 (network) status 5 removal 59 downloading 81 spare part number 59 HP Recovery Manager 97...
- Page 120 97 security cable 6 touchpad support bracket discs 90, 92 Solid state drive spare part number 16 HP Recovery Manager 91, 97 spare part number 18 TouchPad zone, identifying 9 media 92 speaker (rear) transporting guidelines 25 starting 92...