Related Manuals for HP 11t-f000
Summary of Contents for HP 11t-f000
- Page 1 HP Notebook 11t-f000 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 © Copyright 2015 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS Sound is a trademark of DTS, Inc. © DTS, Inc.
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ............................1 2 External component identification ......................... 3 Display ................................... 3 Button ..................................5 Keys ..................................6 TouchPad ................................7 Left side ................................. 8 Right side ................................9 3 Illustrated parts catalog ..........................10 Locating the product name, serial number, product number, warranty information, and model name .. - Page 6 Downloading a BIOS update ......................44 Synchronizing a tablet and keyboard (select products only) ................45 7 Using HP PC Hardware Diagnostics (UEFI) – Windows 10 .................. 46 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............47 8 Using Setup Utility (BIOS) –...
- Page 7 Recovering using HP Recovery Manager ..................61 What you need to know before you get started ............61 Using the HP Recovery partition (select models only) ..........62 Using HP Recovery media to recover ................62 Changing the computer boot order ................62 Removing the HP Recovery partition (select models only) ...........
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Page 9: Product Description
Storage Supports a 500-GB, 5400-rpm, 7.0-mm (2.5-in), SATA hard drive Audio and video HP TrueVision HD, VGA webcam (fixed, no tilt with activity light, 1280×720 by 30 frames per second) Dual, digital microphones with appropriate beam-forming, echo-cancellation, noice- suppression software... - Page 10 Description Keyboard/pointing devices 11-inch, island-style, keyboard ClickPad Power requirements Supports a 2-cell, 32-WHr, 4.2-AHr, Li-ion battery Supports a 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) AC adapter Security Supports a security cable lock Operating system Preinstalled: ● Windows 10 Home Value Multilanguage Notebook 64-bit ●...
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Page 11: External Component Identification
Windows 10: Type camera in the taskbar search box, and then select Camera. Windows 8: Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. WLAN antenna Sends and receives wireless signals to communicate with WLANs. - Page 12 Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Windows 8: Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. Chapter 2 External component identification...
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Page 13: Button
Button Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. -
Page 14: Keys
Keys Item Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key. Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. -
Page 15: Touchpad
TouchPad Item Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. -
Page 16: Left Side
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Windows 8: Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. Chapter 2 External component identification... -
Page 17: Right Side
Item Component Description ● Hard drive light Blinking white: The hard drive is being accessed. ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other components. -
Page 18: Illustrated Parts Catalog
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the product name, serial number, product number,... -
Page 19: Computer Major Components
Computer major components Computer major components... - Page 20 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Keyboard/top cover (includes keyboard cable): For use in Thailand 809786-281 For use in the United States 809786-001 TouchPad board (includes TouchPad board cable and double-sided adhesive)
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Page 21: Display Assembly Components
Display assembly components Item Description Spare part number Display bezel 800057-001 Display panel (11.6-in, HD (1366×768), AntiGlare, LED 844147-001 Display Hinge Kit (includes left and right display hinges) 809785-001 Webcam/microphone module (includes double-sided adhesive) 795114-001 Display panel cable 809937-001 Antenna Kit (includes wireless antenna cable and transceiver) 809933-001 Display enclosure For use only on computer models in twinkling black finish... -
Page 22: Miscellaneous Parts
Miscellaneous parts Component Spare part number 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 741727-001 Power cord (3-pin, black, 1.00-m): For use in Australia 755530-011 For use in Europe 755530-021 For use in North America 755530-001 For use in the People’s Republic of China... -
Page 23: Removal And Replacement Preliminary Requirements
Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 24: Drive Handling
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 25: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. -
Page 26: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. - Page 27 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 28: Removal And Replacement Procedures
Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 49 screws that must be removed, replaced, and/or loosened when servicing the computer. - Page 29 Remove the eleven Phillips PM2.0×5.7 screws (2) that secure the keyboard/top cover to the base enclosure. Turn the computer right side up with the front toward you. Open the computer as far as it will open. Lift the front edge (1) of the keyboard/top cover until it separates from the front edge of the base enclosure.
- Page 30 Remove the keyboard/top cover (5). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the keyboard/top cover is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Chapter 5 Removal and replacement procedures...
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Page 31: Touchpad Board
Reverse this procedure to install the keyboard/top cover. TouchPad board Description Spare part number TouchPad board (includes cable and double-sided adhesive) 809789-001 Before removing the TouchPad board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 32: Heat Sink
Reverse this procedure to install the TouchPad board. Heat sink Description Spare part number Heat sink (includes replacement thermal material) 809938-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 33: Power Button Board
Power button board Description Spare part number Power button board (includes cable) 809787-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 34: Battery
Battery Description Spare part number Battery, 2-cell, 32-WHr, 4.2-AHr, Li-ion (includes cable) 796355-005 Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 35: Hard Drive
Hard drive NOTE: The hard drive spare kit does not include the hard drive bracket or hard drive connector cable adapter. The hard drive bracket and hard drive connector cable adapter are included in the Hard Drive Hardware Kit, spare part number 809784-001. Description Spare part number 500-rpm, 5400-rpm, SATA, 7.0-mm hard drive... - Page 36 Remove the hard drive (3) by sliding it up and to the right until the tabs on the rear edge of the hard drive bracket disengage from the slots in the base enclosure. If it is necessary to replace the hard drive connector cable adapter, slide the connector cable adapter (1) off of the hard drive.
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Page 37: Wlan Module
If it is necessary to replace the hard drive bracket, release the left (2) and right edges of the bracket off of the hard drive, and then remove the bracket (3). The hard drive bracket and hard drive connector cable adapter are included in the Hard Drive Hardware Kit, spare part number 809784-001. - Page 38 NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/ black WLAN antenna cable connects to the WLAN module #1/Aux terminal. Remove the Phillips PM2.0×3.3 screw (2) that secures the WLAN module to the base enclosure. (The WLAN module tilts up.) Remove the WLAN module (3) by pulling the module away from the slot at an angle.
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Page 39: Power Connector Cable
Power connector cable Description Spare part number Power connector cable 806746-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 40: Display Assembly
Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 41 Remove the display assembly (2). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two screw covers (1) that conceal the display bezel screws. The screw covers are included in the Rubber Kit, spare part number 809790-001. Remove the two Phillips PM 2.0×2.2 broad head screws (2) that secure the display bezel to the display assembly.
- Page 42 Remove the display bezel (4). The display bezel is available using spare part number 800057-001. If it is necessary to replace the webcam/microphone module: Remove the display bezel. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided adhesive at two locations.) Disconnect the webcam/microphone module cable (2) from the webcam/microphone module.
- Page 43 Remove the display bezel. Remove the four Phillips PM2.0×2.9 screws (1) that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
- Page 44 Remove the display bezel. Remove the display panel. Disconnect the display panel cable (1) from the webcam/microphone module. Release the grounding tape (2) and (3) that secures the display panel cable to the display enclosure. Release the display panel cable from the retention clips (4) built into the left edge of the display enclosure.
- Page 45 Remove the display hinges (3). The display hinges are included in the Display Hinge Kit, spare part number 809785-001. If it is necessary to replace the WLAN antenna cables and transceivers: Detach the WLAN antenna transceiver (1) from the display enclosure. (The WLAN antenna transceiver is attached to the display enclosure with double-sided adhesive.) Release the WLAN antenna cable from the clips (2) and routing channel built into the right side and bottom edge of the display enclosure.
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Page 46: System Board
System board NOTE: The system board spare part kit includes a graphics subsystem with UMA memory, 2.0-GB of system memory, and replacement thermal material. Description Spare part number Equipped with an Intel Celeron N2840 2.16-GHz processor (1.00-MB L2 cache, dual core, 7.5 W) 809793-601 and the Windows 10 or Windows 8 Standard operating system Equipped with an Intel Celeron N2840 2.16-GHz processor (1.00-MB L2 cache, dual core, 7.5 W) - Page 47 Remove the six Philllips PM2.0×2.3 screws (1) that secure the system board to the base enclosure. Lift the left side of the system board (2) until it rests at an angle. Remove the system board (3) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.
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Page 48: Connector Board
Connector board Description Spare part number Connector board (includes cable, USB port, memory card reader, audio jack, and double-sided adhesive) 809788-001 Before removing the connector board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 49: Speakers
Speakers Description Spare part number Speaker Kit (includes left and right speakers and cables) 809792-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. - Page 50 Remove the speakers (4). Reverse this procedure to install the speakers. Chapter 5 Removal and replacement procedures...
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Page 51: Using Setup Utility (Bios) - Windows 10
Tap f10. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) may be available on the HP website. Updated versions of Setup Utility (BIOS) may be available on the HP website. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. -
Page 52: Determining The Bios Version
To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar. -
Page 53: Synchronizing A Tablet And Keyboard (Select Products Only)
name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. -
Page 54: Using Hp Pc Hardware Diagnostics (Uefi) - Windows 10
Using HP PC Hardware Diagnostics (UEFI) – Windows 10 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. -
Page 55: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device
Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country. -
Page 56: Using Setup Utility (Bios) - Windows 8
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. - Page 57 From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the taskbar. Click Updates and tune-ups, and then click Check for HP updates now.
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Page 58: Using Hp Pc Hardware Diagnostics (Uefi)
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. -
Page 59: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device
Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. Click the Download link in the HP PC Hardware Diagnostics section, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country. -
Page 60: 10 Specifications
10 Specifications Metric U.S. Computer dimensions Width 30.0 cm 11.8 in Depth 20.6 cm 8.1 in Height (front to rear) 2.2 to 2.3 cm 0.8 to 0.9 in Weight 1.3 kg 2.9 lbs Operating voltage and current 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 2.31 A –... -
Page 61: Backing Up, Restoring, And Recovering - Windows 10
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For... -
Page 62: Creating Hp Recovery Media (Select Products Only)
Using Windows tools on page 61. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. -
Page 63: Using Windows Tools
● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page ●... -
Page 64: Recovering Using Hp Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see... -
Page 65: Using The Hp Recovery Partition (Select Products Only)
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. -
Page 66: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. -
Page 67: Backing Up, Restoring, And Recovering - Windows 8
Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For... -
Page 68: Using Windows Tools
● On select models, if you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. -
Page 69: Recovering Using Hp Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from support, or by using the HP Recovery partition (select models only). If you have not already created recovery media, see... -
Page 70: Using The Hp Recovery Partition (Select Models Only)
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. -
Page 71: Removing The Hp Recovery Partition (Select Models Only)
Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows. -
Page 72: 13 Power Cord Set Requirements
13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 73 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
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Page 74: 14 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/... -
Page 75: Index
36 BIOS product description 1 spare part number 13, 37 determining version 48 removal 34 HP PC Hardware Diagnostics (UEFI) downloading an update 48 spare part number 13, 35 downloading 51 starting the Setup Utility 48 display panel cable... - Page 76 9 components 7 system 61 HDMI 9 zone 7 USB flash drive 62 monitor 9 TouchPad board using HP Recovery media 60 product description 1 removal 23 USB 2.0 8 spare part number 12, 23 USB 3.0 9 Index...
- Page 77 transporting guidelines 18 USB 2.0 port 8 USB 3.0 port 9 video, product description 1 webcam 3 webcam light 3 webcam/microphone module removal 34 spare part number 13, 34 Windows system restore point 59, 60 Windows key 6 Windows tools using 60 wireless antenna location 3...