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HP 15 Maintenance And Service Manual

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HP 15 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP 15

  • Page 1 HP 15 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, Centrino, and Pentium are Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Buttons and speakers ........................10 Keys ..............................11 Bottom ................................. 12 Locating system information ..........................13 3 Illustrated parts catalog ..........................15 Computer major components ..........................15 Display assembly subcomponents ........................19 Miscellaneous parts ............................. 20 Mass storage devices ............................20 4 Removal and replacement procedures preliminary requirements ..............
  • Page 8 Synchronizing a tablet and keyboard (select products only) ................81 9 Backing up, restoring, and recovering in Windows 8.1 ..................82 Creating recovery media and backups ........................ 82 Creating HP Recovery media (select models only) ................82 Using Windows tools ............................83 Restore and recovery ............................83...
  • Page 9 Changing the computer boot order ................91 Removing the HP Recovery partition (select products only) ......... 91 11 Using HP PC Hardware Diagnostics (UEFI) ..................... 92 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............93 12 Specifications ............................94 Computer specifications ............................94 15.6-inch display specifications ..........................

  • Page 11: Product Description

    Processors are attached to the system board. √ √ AMD A6-5200 (2.0 GHz, 2 MB L2, 1600MHz DDR3L), quad core, 15 W √ AMD E1-6010 (1.35 GHz, 1 MB L2, 1333MHz DDR3L), dual core, 10 W AMD E1-2100 (1.0 GHz, 1 MB L2, 1333MHz DDR3L), dual core, 9 W AMD A8-6410 (2.0 GHz, 2 MB L2, 1600MHz DDR3L), quad core, 15 W...
  • Page 12 ● Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter Compatible with Miracast-certified devices Wireless display support (WiFi direct) External media HP Multi-Format Memory Card Reader slot with push-push technology, supporting the √ √ cards following digital card formats: ●...
  • Page 13 Support PS/2 interface Power Supports the following AC adapters: √ √ requirements 1M length power cord 45 W HP Smart AC adapter (3-wire, 4.5 mm barrel) Supports the following batteries: √ √ ● 4 cell, 41 Whr, 2.8 AH ●...

  • Page 14: External Component Identification

    For additional safety information, refer to the Regulatory, Safety and Environmental Notices. To access this document: Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 15: Left Side

    Component Description NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Optical drive (select models only) Depending on your computer model, reads an optical disc or reads and writes to an optical disc.

  • Page 16: Display

    Component Description HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed HDMI device. USB 3.0 ports Connect optional USB devices, such as a keyboard, mouse, external drive, printer, scanner or USB hub.
  • Page 17 From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. To access this document in Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. Display...

  • Page 18: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 19: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on.

  • Page 20: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 21: Keys

    Component Description Right-click the Start button, and then select Power Options. Speakers Produce sound. Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key or, on select models, the spacebar. Windows key Windows 8.1: Returns you to the Start screen from an open app or the Windows desktop.

  • Page 22: Bottom

    Bottom Component Description Battery lock Locks and unlocks the battery in the battery bay. Battery bay Holds the battery. Battery release latch Releases the battery. Vents (7) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 23: Locating System Information

    In Windows 8.1, from the Start screen, type h, and then select Help and Support. In Windows 10, type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
  • Page 24 Using Windows, briefly press the fn+esc key combination to display the System Information screen, which provides the product name and serial number of your computer, as well as information about the memory, processor, BIOS, and keyboard. Chapter 2 External component identification...

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 26 Item Component Spare part number Display assembly: For display assembly subcomponent level spare part information, see Display assembly subcomponents on page Touch screen 783120-001 Touch screen, eDP 828162-001 Keyboard (includes keyboard cable): Chapter 3 Illustrated parts catalog...
  • Page 27 Item Component Spare part number For use in Canada 776778-DB1 For use in the United States 776778-001 Top cover (includes TouchPad board and cable): For use in models without eMMC 776785-001 For use in models with eMMC 776786-001 Power button board (includes cable) 776780-001 TouchPad button board (includes cable) 732078-001...
  • Page 28 For use in models with AMD A6-5200 processors (25W) 734449-001 (14) Power connector (includes bracket): 732067-001 (15) Hard drive connector cable is available in the hardware kit, part number 732071-001 (16) Memory modules (2, PC3L, 12800, 1600-MHz): 2 GB memory module...

  • Page 29: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel (includes 2 rubber screws) 776774-001 Raw display panel, 15.6-in, BrightView, HD, LED, SVA, touchscreen 732080-001 Webcam/microphone module (includes adhesive) 776787-001 786679-001 Display panel cable (includes webcamera/microphone module cable and two rubber...

  • Page 30: Miscellaneous Parts

    Miscellaneous parts Component Spare part number 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm) 741727-001 Power cord (3-pin, black, 1.00-m) 755530-001 Screw Kit 776782-001 HDMI to VGA Adapter 701943-001 HP X3000 wireless mouse 684978-001 HP USB Flash Drive, 8 GB...

  • Page 31: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 32: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 33: Grounding Guidelines

    A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker...

  • Page 34: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 35: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 36: Removal And Replacement Procedures For Customer Self-Repair Parts

    Component replacement procedures NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 37: Battery

    Battery Description Spare part number 4 cell, 41-Wh, 2.8-Ah, Li-ion battery 752237-001 3 cell, 31 Wh, 2.8-Ah, Li-ion battery 776622-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 38: Service Door

    Reset the battery lock (2) to the locked position. Service door Description Spare part number Service door is available with the plastics kit. 776781-001 Using a small Phillips screwdriver, loosen the service door screws (1). Lift the door (2). Slide the service door (3) forward to remove. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 39: Memory Module

    Memory module Description Spare part number 8 GB memory module (PC3, 12800, 1600-MHz) 693374-001 4 GB memory module (PC3, 12800, 1600-MHz) 691740-001 2 GB memory module (PC3, 12800, 1600-MHz) 691739-001 Before removing a memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 40: Wlan Module

    WLAN module Description Spare part number Ralink RT3290LE 802.11 bgn 1×1 Wi-Fi and Bluetooth 4.0 combo adapter 690020-001 Realtek RTL8188EE 802.11 bgn Wi-Fi adapter 709848-001 Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi and Bluetooth 4.0 HMC combination WLAN adapter 753076-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 41 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 42: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number DVD±RW Double-Layer SuperMulti Drive (includes bezel, bracket, cable, and screws) 779456-001 Before removing the optical drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 43 Remove the two Phillips screws from the optical drive (1) and remove the bracket (2). Use an unbent paperclip and press in gently on the paper clip (1) and release from the tab (2) until the disc tray releases. Tilt the tray (3) and pull the bezel (4) to remove it. Reverse this procedure to reassemble and install the optical drive.

  • Page 44: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard for use in the United States 776778-001 Keyboard for use in Canada 776778-DB1 Before removing the keyboard, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 45 Insert a thin tool or a keyboard push tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Component replacement procedures...
  • Page 46 Gently slide your finger along the top edge of the keyboard to release the keyboard clips (1). Lift the rear edge of the keyboard (2), and then swing the keyboard up and forward until it rests upside down on the palm rest. Release the ZIF connector (1) by lifting the connector tab to which the keyboard cable is connected, and then disconnect the keyboard cable (2) from the system board.

  • Page 47: Removal And Replacement Procedures For Authorized Service Provider Parts

    Component replacement procedures NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 48: Display Panel

    Display panel NOTE: These procedures are for replacing the display panel for HP Pavilion Notebook. For procedures to replace the HP Pavilion Notebook display assembly subcomponents, see Display assembly on page Description Spare part number Display bezel 776774-001 Display panel, raw (15.6 in HD WLED BrightView flat panel)
  • Page 49 Remove the display bezel (6). Remove the four Phillips M2.0×2.5 screws (1) and carefully move the display panel (2) to the keyboard . Component replacement procedures...
  • Page 50 Release the tab (1) and disconnect the connector (2). Lift the panel (3) to remove it. Reverse this procedure to replace the panel. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 51: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad buttons, TouchPad board and TouchPad cable. Description Spare part number Top cover 776785-001 Top cover with eMMC 776786-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the top cover, follow these steps: Shut down the computer.
  • Page 52 Disconnect the power button cable (1) and the TouchPad cable (2). Close the display and turn the computer upside down. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 53 Remove the eleven Phillips M2.5×6.5 screws from the bottom of the computer. Remove the additional three Phillips M2.0×1.5 screws from the optical drive bay (1) and the three Phillips M2.5×6.5 screws from under the service door (2). Turn the computer over and open the display. Component replacement procedures...
  • Page 54 Gently press on the right upper corner (1) where the display hinge and top cover meet. Lift around the edges of the top cover (2). Lift to remove the top cover (3). When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover: ●...

  • Page 55: Hard Drive

    Hard drive NOTE: The hard drive spare part kit includes the hard drive rubber bracket and screws. These components are included in the Hard Drive Hardware Kit, spare part number 732071-001. Description Spare part number 750 GB, 5400 rpm, 7.0 mm 778190-001 500 GB, 5400 rpm, 7.0 mm 778188-005...
  • Page 56 Lift the front of the hard drive (1) and slide the hard drive (2) forward . Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 57 Release the hard drive connector cable from the clips. NOTE: You will disconnect the hard drive connector cable from the system board when you remove the system board. If it is necessary to disassemble the hard drive, perform the following steps: Remove the four Phillips M3.0×3.5 screws (1) from the bracket and separate the front edges of the hard drive rubber bracket from the hard drive Disassemblying the hard drive...

  • Page 58: Power Button Board

    Reverse this procedure to reassemble and install the hard drive. Power button board Description Spare part number Power button board (includes cable) 776780-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 59 Remove the power button board (2) with cable (the cable was disconnected from the top cover when removing the top cover). Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 60: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 732078-001 Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 61 Lift up and remove the TouchPad button board (3). Reverse this procedure to install the TouchPad button board. Component replacement procedures...

  • Page 62: Optical Drive Connector Cable

    Optical drive connector cable NOTE: The optical drive connector cable is included with the optical drive, spare part number 779456-001. Before removing the optical drive connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 63: Emmc Board

    Reverse this procedure to install the optical drive connector cable. eMMC board Description Spare part number eMMC board, 32 GB 776777-001 eMMC cable 776775-001 Before removing the eMMC board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 64 Remove the eMMC board (3). Reverse this procedure to install the eMMC board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system xxxxxx-601: Windows 8.1 Professional or Windows 10 operating system Models with a hard drive and optical drive: AMD A8-6410 785442-001, -501...
  • Page 66 WLAN module (see WLAN module on page 30). Memory module (see Memory module on page 29). Keyboard (see Keyboard on page 34). Top cover (see Top cover on page 41). Hard drive (see Hard drive on page 45). When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ●...
  • Page 67 Remove the two Phillips M2.5×6.5 and M2.0×5.0 screws (1). Remove the bracket (2) that secures the power connector bracket to the base enclosure. Remove the four Phillips M2.5×5.0 screws (1) that secure the system board to the base enclosure. Lift the right side of the system board (2) until it rests at an angle. Component replacement procedures...
  • Page 68 Carefully remove from the power connector (3). Remove the system board by sliding it up and to the right at an angle and pull the system board (4) carefully to the right. Remove the hard drive connector cable: Turn the system board upside down, with the front toward you. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 69 Disconnect the hard drive connector cable from the system board. The hard drive cable is part of the Hard Drive Hardware Kit, part number 732071-001. Reverse this procedure to install the system board. Component replacement procedures...

  • Page 70: Rtc Battery

    RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 71 Remove the RTC battery (2). Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign faces up. Component replacement procedures...

  • Page 72: Fan

    Description Spare part number 732068-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 73 Remove the fan (3) from the system board. Reverse this procedure to install the fan. Component replacement procedures...

  • Page 74: Heat Sink Assembly

    Heat sink assembly Description Spare part number Heat sink for use in models with all processors except for AMD A6-5200 processors 776776-001 Heat sink for use in models with AMD A6-5200 processors (25W) 734449-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer.
  • Page 75 Remove the heat sink assembly (2). Thoroughly clean the thermal connections (1) on the system board and the heat sink (2) before replacing a heat sink onto a system board. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with UMA memory.

  • Page 76: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 732067-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 77: Speakers

    Reverse this procedure to install the power connector cable. Speakers Description Spare part number Speakers (include, speaker cable, and 4 rubber isolators) 732084-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 78: Display Assembly

    Full display assembly, touch screen 783120-001 Full display assembly, touch screen, eDP 828162-001 Display bezel (includes 2 rubber screws) 776774-001 Raw display panel, 15.6-in, BrightView, HD, LED, SVA 732080-001 Webcamera/microphone module (includes adhesive) 776787-001 Webcamera/microphone module, HD (includes adhesive) 786679-001...
  • Page 79 Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 80 Remove the two display bezel screw covers (1) and the two Phillips M2.5×5.0 screws (2) that secure the display bezel to the display assembly. The display bezel screw covers are included in the display bezel spare part kit, spare part number 676644-001, and in all display assembly subcomponent spare part kits.
  • Page 81 Lift the top edge of the display panel (2) and turn the display panel upside down. Release the connector (1) that secures the display panel cable connector to the display panel. Component replacement procedures...
  • Page 82 Disconnect the display panel cable (2) from the display panel and remove the panel (3). If it is necessary to replace the webcamera/microphone module: Disconnect the webcamera/microphone module cable (1) from the webcamera/microphone module. (The webcamera/microphone module cable is part of the display panel cable.) Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 83 Detach the webcamera/microphone module (2) from the display enclosure. If it is necessary to replace the hinges: Remove the four Phillips M2.5×4.0 screws (1) and (2) that secure the hinges to the display enclosure. Remove the display hinge covers (2). Component replacement procedures...
  • Page 84 Remove the hinges and brackets (3) from the display enclosure. If it is necessary to replace the display panel cable: Release the display panel cable from the clips (1) and routing channel built into the display enclosure. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 85 Carefully release the cable from the channel guides (2) and remove the display panel cable (3). If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) Release the wireless antenna cables from the clips (2) built into the display enclosure.
  • Page 86 Reverse this procedure to install the display assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 87: Using Setup Utility (Bios) In Windows 8.1

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 88 From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 89: Using Setup Utility (Bios) In Windows 10

    To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. – or –...

  • Page 90: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 91: Synchronizing A Tablet And Keyboard (Select Products Only)

    Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 92: Backing Up, Restoring, And Recovering In Windows 8.1

    Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 93: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 94: Recovering Using Hp Recovery Manager

    Creating HP Recovery media (select models only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 95: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 96: Removing The Hp Recovery Partition (Select Models Only)

    Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows.

  • Page 97: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 98: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 99: Restore And Recovery

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 100: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 101: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 102: Using Hp Pc Hardware Diagnostics (Uefi)

    11 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 103: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 104: 12 Specifications

    Nonoperating Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) ‑15 m to 3,048 m ‑50 ft to 10,000 ft Operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft Nonoperating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

  • Page 105: 15.6-Inch Display Specifications

    15.6-inch display specifications Metric U.S. Dimensions Height 20.77 cm 8.175 in Width 37.78 cm 14.875 in Diagonal 39.62 cm 15.6 in Number of colors Up to 16.8 million Contrast ratio 500:1 (typical) Brightness 200 nits Pixel resolution Pitch 0.252mm x 0.252mm Format 1366×768...

  • Page 106: Hard Drive Specifications

    Hard drive specifications 500 GB* 750 GB* Dimensions Height 9.5 mm 9.5 mm Width 70 mm 70 mm Weight 107 g max 102 g max Interface type SATA SATA Transfer rate 300 MB/sec 300 MB/sec Security ATA security ATA security Seek times (typical read, including setting) Single track 1.5 ms...

  • Page 107: 13 Power Cord Set Requirements

    13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 108 The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law.

  • Page 109: 14 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 110: Index

    Index right side 4 AC adapter 5 top 8 AC adapter, spare part numbers 20 computer major components 15 removal 62 action keys computer specifications 94 spare part numbers 62 identifying 11 connector, power 5 fan/heat sink assembly antenna removal 64...
  • Page 111 84, 89 AC adapter 5 power button, identifying 10 USB flash drive 85, 90 caps lock 9 power connector cable using HP Recovery media 83, 88 hard drive 4 removal 66 recovery media mute 9 spare part number 18, 66...
  • Page 112 security, product description 3 webcam light, identifying 6 serial number 13 webcamera/microphone module serial number, computer 13 removal 72 service cover spare part number 19, 68, 73 removal 28 Windows service door system restore point 82, 83, 87, spare part number 28 serviceability, product description 3 Windows key, identifying 11 slots...

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