Ricoh D5510 Operating Instructions Manual
  1. Manuals
  2. Brands
  3. Ricoh Manuals
  4. Interactive whiteboard
  5. D5510
  6. Operating instructions manual

Ricoh D5510 Operating Instructions Manual

Hide thumbs Also See for D5510:
Table of Contents

Advertisement

Quick Links

See also: User Manual , Operating Instructions Manual
Operating Instructions
For safe and correct use, be sure to read the Safety Information in Read This First before using the machine.

Advertisement

Table of Contents
loading

Related Manuals for Ricoh D5510

Summary of Contents for Ricoh D5510

  • Page 1 Operating Instructions For safe and correct use, be sure to read the Safety Information in Read This First before using the machine.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Introduction................................. 6 How to Read This Manual..........................7 Symbols................................7 Disclaimer................................7 Notes................................7 Names of Major Options...........................8 Terminology................................ 9 1. Machine Overview Things You Can Do with This Machine......................11 Use a Whiteboard Viewing the Screen......................15 Icons Displayed on the Machine........................17 Operating the Screen............................
  • Page 4 Printing................................65 Linking with RICOH e-Sharing Box......................67 3. Connecting Devices Devices That Can Be Connected to the Machine..................69 Connecting a Computer or Tablet to the Machine..................74 Connecting a Video Conferencing Device to the Machine................76 Sharing the Whiteboard Screen in a Video Conference................78 Using a Projector to Project a Screen......................
  • Page 5 Displaying the Desktop..........................118 Icons on the Desktop..........................118 Opening General Settings..........................119 General Settings Icons..........................119 Opening Administrator Settings........................120 Administrator Settings..........................121 Adjusting Touch Sensor Positions......................... 125 Adjusting the Touch Sensor Sensitivity......................126 Configuring Network Settings........................127 Configuring Wireless Network Settings.......................129 Setting the Date and Time..........................131 Configuring Region and Language Settings....................132 Adding or Deleting Your Remote License....................
  • Page 6 Updating the System Using a USB Flash Memory Device..............152 Changing the System Settings........................154 Changing the Security Settings........................158 Changing the Print Settings........................... 160 Managing the Device Settings........................161 Performing a Configuration Settings Backup..................162 Restoring Configuration Settings......................163 Synchronizing Settings on Multiple Whiteboards.................. 163 Restoring the Factory Default Settings......................165 8.
  • Page 7 When Synchronizing Device Settings......................198 9. Appendix Using the Crestron Function.......................... 201 Using Remote Viewer............................ 202 Installing Remote Viewer on a Computer....................202 Uninstalling Remote Viewer from the Computer..................203 Changing the Display Magnification of Remote Viewer................203 Configuring the Remote Viewer Settings....................204 Creating a Remote Contact List........................

  • Page 8: Introduction

    Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

  • Page 9: How To Read This Manual

    How to Read This Manual Symbols This manual uses the following symbols: Indicates points to pay attention to when using the machine. Indicates supplementary explanations of the machine’s functions, and instructions on resolving user errors. Indicates the names of keys on the machine's display or control panels. Indicates instructions in book form.

  • Page 10: Names Of Major Options

    RICOH Interactive Whiteboard Stand Type 3 Interactive Whiteboard Remote Viewer Type 1 Remote Viewer RICOH Interactive Whiteboard Client for iPad RICOH IWB App *1 This manual explains about RICOH Interactive Whiteboard D6500 installed with RICOH Interactive Whiteboard Controller Type 1.

  • Page 11: Terminology

    Interactive Pen, Touch Pen or your finger is moved away from the surface of the screen. Touch pen A pen that is provided with RICOH Interactive Whiteboard D6500. This pen does not require a battery.

  • Page 13: Machine Overview

    1. Machine Overview This chapter provides an overview of RICOH Interactive Whiteboard D5510 and RICOH Interactive Whiteboard D6500. It also explains how to view the screen. This manual explains about RICOH Interactive Whiteboard D6500 installed with the optional controller. Things You Can Do with This Machine You can use the machine in a variety of ways to fit your needs.
  • Page 14 (RICOH UCS screen sharing). You also can use a projector to project the screen of the machine. See page 76 "Connecting a Video Conferencing Device to the Machine".
  • Page 15 See page 96 "Using IWB Remote Desktop Software to Perform Operations on a Computer Screen". DAB009 Link with RICOH e-Sharing Box to display or save files You can import files saved to RICOH e-Sharing Box and display them on this machine. To display and...
  • Page 16 1. Machine Overview Control IWB from Crestron system As a Crestron supported device, you can connect and control the machine from Crestron system. See page 201 "Using the Crestron Function". DMT204 • Before using this machine, configure the time, date, network, and other settings. For details about these settings, see Opening Administrator Settings.

  • Page 17: Use A Whiteboard Viewing The Screen

    Use a Whiteboard Viewing the Screen Use a Whiteboard Viewing the Screen DHG013 1. Information display area This area displays the following information: • Date and time This area displays the current date and time. The date and time can be changed in Administrator Settings. For details about how to change the date and time, see page 131 "Setting the Date and Time".
  • Page 18 1. Machine Overview 3. Page operation panel The icons and thumbnails in this area are used to switch and edit pages. For details about the icons displayed, see page 17 "Icons Displayed on the Machine". While an externally input image is being displayed, the Page operation panel will disappear automatically if no operations are performed for 10 seconds.

  • Page 19: Icons Displayed On The Machine

    Whiteboard Screen in a Video status of the network. Conference". • Used to share the whiteboard screen in a video conference. (RICOH UCS screen sharing) • Used to draw strokes, text, or figures, See page 27 "Writing on the or enter a stamp.
  • Page 20 1. Machine Overview Icon Description Reference • This icon appears when fair copy entry See page 27 "Writing on the mode is selected from the pen Screen". submenu. See page 30 "Writing in fair Fair Copy Entry • Used to write handwritten text and copy entry mode"...
  • Page 21 Icons Displayed on the Machine Icon Description Reference • Used to select a stroke, text, figure, or See page 36 "Enlarging, stamp to edit. Reducing, or Moving the Strokes". • Used to delete a stroke, text, figure, or Select and Delete stamp.
  • Page 22 1. Machine Overview Icon Description Reference • Displays a screen from a connected See page 74 "Connecting a device in real time. You can switch the Computer or Tablet to the displayed screen by touching the icon. Machine". Switch External •...
  • Page 23 E-mail". • Used to enter a connecting code. See page 65 "Printing". See page 67 "Linking with RICOH e-Sharing Box" Used to put the machine into standby mode. See page 52 "Saving Pages You can temporarily save the page when Temporarily".
  • Page 24 1. Machine Overview 1. Captured the page operations icon Appears when a page in the page list is selected. If no operations are performed for three seconds, the icon will disappear automatically. The following icons are included: 2. Insert Page icon Adds a new page before the currently selected page.

  • Page 25: Operating The Screen

    Use Interactive Pen dedicated for this machine, Touch Pen, or your fingers to operate the screen. Operations that can be performed on the different machine models are as follows: RICOH Interactive Whiteboard D6500 (with the Pen Sensor Kit) Available functions change depending on enabling or disabling [Handwritten Entry with Touch Pen] in the system settings.
  • Page 26 1. Machine Overview • While you are operating the screen with your fingers to scale or move an object, the touch may not be recognized accurately when the distance between your fingers touching the screen is too narrow. • A touch on the top of the screen may not be recognized accurately.

  • Page 27: Inserting A Usb Flash Memory Device

    • A USB flash memory device protected by a password cannot be used. Align the USB flash memory device in the correct direction, and then push it straight into the USB port. RICOH Interactive Whiteboard D5510 Insert the USB flash memory device into a USB port. DHG552 RICOH Interactive Whiteboard D6500 Insert the USB flash memory device into a vacant USB port of the Controller Unit.
  • Page 28 1. Machine Overview DMT103...

  • Page 29: Using A Whiteboard

    Write text or draw figures using the dedicated pen. You can also use Touch Pen or your fingers to write on RICOH Interactive Whiteboard D6500 Lines, automatically-recognized figures, and fair copy entry text can be automatically aligned to the grid lines when entering, moving, reducing or enlarging the item.
  • Page 30 2. Using a Whiteboard RICOH Interactive RICOH Interactive RICOH Interactive Whiteboard D6500 Whiteboard D6500 Whiteboard D5510 (with the Pen Sensor (without Pen Sensor Kit) Kit) Handwritten entry/ fair copy entry text using the Interactive The functions that can be performed with the ×...
  • Page 31 Basic Operations DHG015 1. Line colors Selects the color of drawn lines. 2. Line colors (semi-transparent) Selects the color of drawn lines from the semi-transparent colors. 3. Thickness of the line Selects the thickness of the drawn lines. 4. Grid line Switches between showing and hiding the grid line on the screen.
  • Page 32 2. Using a Whiteboard • To deepen the color of the grid line, select the [Darken the color of grid/guide line] check box in System Settings. For details, see page 154 "Changing the System Settings". • 3,000 total strokes, fair copy entry text, figures, and stamps can be drawn on a single page. The maximum number of each item that can be entered on a single page is as follows: •...
  • Page 33 Basic Operations DHG575 • Japanese or Chinese characters are recognized and converted into text for each single character. Alphanumeric entries are recognized for each single word. • If a hand-written Japanese or Chinese character is not recognized correctly, touch and hold the character until the list of candidates appears.

  • Page 34: Deleting Strokes

    2. Using a Whiteboard Touch , the Stamp Entry mode icon. Select the color and type of the figure or stamp you want to use. Touch to switch to a different figure or stamp list pages. Touch the screen in the position you want. The selected figure or stamp is drawn in the position you touched with the pen nib.

  • Page 35: Deleting Individual Strokes

    Basic Operations Move the pen over the stroke. DAB030 Only the portions of the stroke touched by the pen nib are deleted. The thickness of the deleted portions is equal to the one selected by , the Pen icon. • You cannot partially delete fair copy entry text, figures, or stamps. •...
  • Page 36 2. Using a Whiteboard Deleting using the pen nib Touch , the Select and Delete icon, and then touch , the Eraser icon. DMT209 Move the pen nib across a stroke to erase it. CUE192...
  • Page 37 Basic Operations Selecting and deleting multiple strokes Touch , the Select and Delete icon, and then touch , the Select icon. DMT201 Circle a stroke with the pen nib to select the stroke. You can select a single stroke by touching it. DAB031...

  • Page 38: Enlarging, Reducing, Or Moving The Strokes

    2. Using a Whiteboard Touch anywhere in the selected area with the pen bottom. DAB032 • This function can only be used with the Interactive Pen. Deleting all strokes You can erase all strokes on the screen. Touch , the Select and Delete icon. Touch [Erase All].
  • Page 39 Basic Operations Selecting a stroke Touch , the Select and Delete icon, and then touch , the Select icon. DMT201 Enclose a stroke with the pen nib to select the stroke. You can select a single stroke by touching it. CUE062 Touch [Select All] to select all strokes on the page.

  • Page 40: Cutting, Copying, Or Pasting Strokes

    2. Using a Whiteboard CUE064 Moving strokes Drag the selected stroke to the area where you want to place the stroke. CUE063 Cutting, Copying, or Pasting Strokes You can select, cut, copy, or paste a stroke already drawn on the screen.
  • Page 41 Basic Operations Cutting or Copying Strokes Touch , the Select and Delete icon, and then touch , the Select icon. DMT201 Circle a stroke with the pen nib to select the stroke you want to cut or copy. You can select a single stroke by touching it. CUE062 Touch [Select All] to select all strokes on the page.

  • Page 42: Changing The Display Magnification / Moving The Display Area

    2. Using a Whiteboard Touch [Paste] and touch the place on the screen to paste the cut or copied stroke. You can perform this operation successively. Also, dragging the pasted stroke continuously, you can move it. Enlarge, reduce, or move the figure or stroke as you want. For details, see page 36 "Enlarging, Reducing, or Moving the Strokes".
  • Page 43 Basic Operations DHG019 Changing the display magnification Touch the screen with two fingers and spread or pinch them together. CUE150 • When you spread your fingers apart, the screen is enlarged, centering on where you originally touched. • When you pinch your fingers together, the screen is reduced, centering on where you originally touched.
  • Page 44 2. Using a Whiteboard CUE151 The display area moves with the movement of your fingers. Changing the display magnification with the pen Select , the Loupe icon, to change the display magnification, or to move a displayed area. The enlarged display area can be moved. Touch , the Loupe icon.

  • Page 45: Undoing Operations

    Basic Operations To move the display area, touch and press down on the display area with the pen nib. While pressing down with the pen, drag it across the area. 600% 500% 400% 600% 500% 400% 300% 200% 100% 300% 200% 100% 600%...

  • Page 46: Using Markers

    • Stamp entry mode • Partially deleting and dividing strokes • Selecting • The marker function cannot be used on RICOH Interactive Whiteboard D6500 without the Pen Sensor Kit. Touch the screen with your finger and slide it across the surface.
  • Page 47 Basic Operations • Second participating whiteboard: Green • Third participating whiteboard: Orange (Yellow) • You cannot draw markers while you are using the pen. • You cannot draw markers during a compatible mode for a remote whiteboard session. • You cannot save, send by e-mail, or print markers.

  • Page 48: Operating A Page

    2. Using a Whiteboard Operating a Page This section explains the operation of a page such as adding or deleting a page. Adding a Page Adding a new page On the page list, touch the thumbnail of the page that is right before the location where you want to add a page.

  • Page 49: Deleting A Page

    Operating a Page A new blank page is created at the end of the captured pages list. The added page appears on the screen. Copying a page On the page list, touch the thumbnail of the page that you want to copy. The captured page operation panel appears.

  • Page 50: Turning Pages

    2. Using a Whiteboard Touch , the Page Delete icon. DHG026 Touch [Delete]. The displayed page is deleted. The preceding page appears. If the deleted page is the top page, the next page appears. Turning Pages You can turn the pages using your fingers. Touch the screen with two fingers, and while maintaining the same distance between them, move them to the left or right side of the page.

  • Page 51: Operating A File

    • USB flash memory device • Temporary save folder on the machine When using RICOH e-Sharing Box, you can also save the pages to RICOH e-Sharing Box. All the existing pages are saved as a single PDF file. You can load saved pages, edit or add strokes, figures, and text, or add strokes on the pages. For details about how to import saved files, see page 53 "Importing a File".
  • Page 52 2. Using a Whiteboard Touch [Save File]. DHG327 Specify the folder in which you want to save a file on the displayed screen. folder1 \\host01\appdata folder2 \\host01\appdata\office DHG332 • Select “USB Memory” to save the pages in the USB flash memory device attached to the machine.
  • Page 53 Operating a File • When you save a file in a USB flash memory device or shared folder, a sub directory up to 10 layers deep can be specified. • When you touch the , the Move Up One Folder icon, you can move to the folder one level above.

  • Page 54: Saving Pages Temporarily

    2. Using a Whiteboard Item Specifications File name (when not iwb-date-time.pdf changing the file • The name of a file saved on January 23, 2014, at 4:56:07 is name) "iwb-20140123-045607.pdf". • If a file of the same name already exists, a suffix number between "-001"...

  • Page 55: Importing A File

    Operating a File The meeting code is used to do the following: • Import a temporarily saved file and resume from the last item of information you wrote • Download a temporarily saved file from the Web page Touch [Temporarily Save]. Temporary saved files can be stored for up to 30 days.
  • Page 56 2. Using a Whiteboard • Microsoft PowerPoint 2000 • Microsoft PowerPoint 97 To save pages in a USB flash memory device, insert the flash memory device into the USB port on the side of the display. Insert only one USB flash memory device. For details about how to connect a USB flash memory device, see page 25 "Inserting a USB Flash Memory Device"...
  • Page 57 Operating a File Select the file that you want to import to the machine. folder1 \\host01\appdata folder2 \\host01\appdata\office DHG333 • Select “USB Memory” to display the files stored in the USB flash memory device that is attached to the machine. •...

  • Page 58: Importing A Temporarily Saved File

    • If the contents or properties of a PDF file that was stored by the machine have been modified, the contained strokes, figures, and fair copy entry text may not be edited. • On RICOH Interactive Whiteboard D6500, PowerPoint files cannot be imported for approximately two minutes after the whiteboard screen starts.
  • Page 59 Operating a File Touch [Import File]. DHG328 Touch "Temporary Save Folder". folder1 \\host01\appdata folder2 \\host01\appdata\office DHG334...
  • Page 60 154 "Changing the System Settings". Press the power button of the machine. The machine starts up or exits standby mode. You can start or recover RICOH Interactive Whiteboard D6500 from standby mode using the power button of the remote controller.

  • Page 61: Sending Pages By E-Mail

    Operating a File Enter the meeting code. Touch [OK]. The saved files which correspond to the entered meeting code are listed. Select the file you want to import. Touch [Import]. The imported pages are added in sequence to the end of the page list. When the PDF file has finished importing, the first page of the file is displayed.
  • Page 62 2. Using a Whiteboard Touch , [Email Sending]. DHG331 To change the file name of the PDF file to be attached to an email, specify a password to the PDF file, or prohibit editing of the PDF file, touch [Option Settings for Saved File]. •...
  • Page 63 Operating a File You must specify the [Permissions Password] to select the [Prohibit editing] checkbox. • To use the Mail to Print function, select the [Convert to Mail To Print format] checkbox. When the Mail to Print function is used, a password cannot be specified to a PDF, and editing of a PDF file cannot be prohibited.

  • Page 64: Specifying Destinations

    2. Using a Whiteboard • To use this function, configure the necessary SMTP Server Settings in Administrator Settings to allow a file to be sent in parts. For details about how to configure the settings, see page 135 "Configuring SMTP Server Settings". •...
  • Page 65 Operating a File Select from Email Address Book Select the e-mail address of the destination to which you want to send the pages from [Select from Email Address Book] tab. When you select a group name in [Specify Group Name], you can display only the destinations of the selected group names.
  • Page 66 2. Using a Whiteboard DMT337 The selected e-mail address is added to the "Destination Email Address" list. When you delete the selected e-mail address, touch the e-mail address you want to delete on the list. • The [Public Address Book] tab appears only when the settings to use a public address book are configured.

  • Page 67: Printing

    Operating a File DMT336 Touch [Enter]. A confirmation message about adding the e-mail address to the history appears. Touch [OK]. The name and e-mail address of the destination is added to the "Destination Email Address" list. When you delete the entered e-mail address, touch the e-mail address you want to delete on the list.
  • Page 68 Touch [Print]. Each page is printed with the images and information centered horizontally. • On RICOH Interactive Whiteboard D6500, the print function cannot be used for approximately two minutes after the whiteboard screen starts. • If the window for specifying printing conditions is open while the remote whiteboard is being used, no operations can be performed on the screens of the machines that are sharing the remote whiteboard.

  • Page 69: Linking With Ricoh E-Sharing Box

    "Printing pages by specifying the multifunction printer (Mail to Print function)". Linking with RICOH e-Sharing Box When you link with RICOH e-Sharing Box, you can display the files shown on the smart device on the machine. You can also save the pages of the machine to RICOH e-Sharing Box.
  • Page 70 • For details about how to scan the connecting code, see the operating instructions of RICOH e- Sharing Box. • When multiple files are sent from RICOH e-Sharing Box, the files are displayed in the order in which they are imported.

  • Page 71: Devices That Can Be Connected To The Machine

    Devices That Can Be Connected to the Machine The input terminals, output terminals, and devices that can be connected to the machine are as follows: RICOH Interactive Whiteboard D5510 DHG551 1. DVI Output (DVI-D) 2. HDMI Input 1 3.

  • Page 72: Connecting Devices

    RICOH Interactive Whiteboard D6500 The following are the input/output terminals on the Capture Board and Controller Unit and their descriptions. For the input/output terminals of the main unit and other parts of the machine, see "Read This First" of RICOH Interactive Whiteboard D6500.
  • Page 73 • To display a copyright-protected material, connect to the HDMI Input 1/2 • Digital video of the main unit. For the input/output camera terminals of the main unit and other parts of the machine, see "Read This First" of RICOH Interactive Whiteboard D6500.
  • Page 74 • The audio signals of the HDMI Input and DisplayPort Input are output to the following audio output terminals: • RICOH Interactive Whiteboard D5510: Audio Output 1, Audio Output 2 • RICOH Interactive Whiteboard D6500: Audio Output • When more than one device is connected to the input terminals, priority is given to the terminals in...
  • Page 75 • A delay may occur in the displayed image that is input from the following input terminals due to various composite processing methods such as overlaying entries: • RICOH Interactive Whiteboard D5510: HDMI Input 1, DisplayPort Input, VGA Input 1 • RICOH Interactive Whiteboard D6500: HDMI Input, DisplayPort Input, VGA Input...

  • Page 76: Connecting A Computer Or Tablet To The Machine

    For details, see page 117 "Changing the Detailed Settings". Connect the computer to any of the following input terminals on the side of the display: RICOH Interactive Whiteboard D5510 • HDMI Input 1, VGA Input 1 or DisplayPort Input...
  • Page 77 Connecting a Computer or Tablet to the Machine RICOH Interactive Whiteboard D6500 • HDMI Input, VGA Input or DisplayPort Input Switch the video output on the computer to display the computer screen on the screen of the machine. To switch between image outputs on the computer, press the appropriate function key while holding down the [Fn] key.

  • Page 78: Connecting A Video Conferencing Device To The Machine

    (RICOH UCS screen sharing: page 78 "Sharing the Whiteboard Screen in a Video Conference") Also, you can share notes written or material displayed on the screen with other devices connected via a network by using the remote white board function.
  • Page 79 Connecting a Video Conferencing Device to the Machine RICOH Interactive Whiteboard D6500 VGA Input DMT202 Turn on the video conferencing device. The images from the video conferencing device can be displayed as follows: DHG037 1. Subwindow display You can operate the machine displaying the images from the video conferencing device on the subwindow located at the upper right of the screen.

  • Page 80: Sharing The Whiteboard Screen In A Video Conference

    Sharing the Whiteboard Screen in a Video Conference The screen of the machine can be shared in a video conference using the computer screen sharing application software of the machine. (RICOH UCS screen sharing) Connect the video conferencing device to the machine via USB.
  • Page 81 Connecting a Video Conferencing Device to the Machine • When a Whiteboard screen in a Video Conference is shared, the sub-window display cannot be shared. • If the machine does not support the language setting specified on the video conferencing device, the machine's screen cannot be shared.

  • Page 82: Using A Projector To Project A Screen

    DHG038 • The machine cannot be connected to an analog input terminal such the VGA input of a projector. A Ricoh projector which supports full-HD is recommended for use with the machine. Supported models are as follows: • PJ WX3231N/X3241N •...
  • Page 83 Using a Projector to Project a Screen DHG554 RICOH Interactive Whiteboard D6500 HDMI Output DMT203 Project the screen. For details about how to use a projector to project screens, see the manual of the projector. • If there is a cover on DVI Output, contact your service representative.
  • Page 84 3. Connecting Devices...

  • Page 85: Using The Web Page Of The Machine

    4. Using the Web Page of the Machine This chapter explains what you can do on the Web page of the machine, and how to access the Web page. Things You Can Do on the Web Page View a remote whiteboard You can view the contents of an open remote whiteboard session.
  • Page 86 4. Using the Web Page of the Machine • Chrome for Windows 40.0.2214.111 or higher (Windows 7) / 40.0.2214 or higher (Windows 8/8.1) *1 For iPad only. iPhone is not supported. *2 For tablet PC only. Smartphones are not supported. Check the IP address displayed at the top of the machine screen.

  • Page 87: Downloading Temporarily Saved Files

    Downloading Temporarily Saved Files Downloading Temporarily Saved Files • To download a temporarily saved file, the meeting code entered when saving the file is required. For more details about the meeting code, see page 52 "Saving Pages Temporarily". Use your computer to access the Web page for the machine. For details about how to access the Web page, see page 83 "Displaying the Top Page".
  • Page 88 4. Using the Web Page of the Machine Click [Download] for the file you want to download. DMT390 Rename the file, if necessary, and then click [Save]. • If you do not know the meeting code that was entered when the file was saved, you can find the meeting code on the Web page screen for managing temporarily saved files.

  • Page 89: Managing Temporarily Saved Files

    Managing Temporarily Saved Files Managing Temporarily Saved Files Click [Temporarily Saved File Management] on the top page of the Web page. In the password input field, enter the administrator password. DMT339 Click [OK]. The Temporarily Saved File Management screen appears. Delete or download the necessary files. •...
  • Page 90 4. Using the Web Page of the Machine Viewing the Temporarily Saved File Management screen DMT338 1. Free Space Indicates the amount of free space and the maximum storage capacity of the space for temporarily saved files. 2. Number of Temporarily Saved Files Indicates the number of temporarily saved files and the maximum number of files that can be temporarily saved.

  • Page 91: Opening Administrator Settings

    Opening Administrator Settings Opening Administrator Settings • For security reasons, make sure to change the initial administrator password. If you do not change the password, the administrator settings cannot be browsed on the Web page. • For details about changing the administrator password, see page 121 "Administrator Settings". On the top page of the machine's Web page, click [Administrator Settings].
  • Page 92 4. Using the Web Page of the Machine...

  • Page 93: Using The Machine To Perform Operations On A Computer Screen

    5. Using the Machine to Perform Operations on a Computer Screen This chapter explains how to perform operations on a computer screen displayed on the machine using IWB Remote Desktop Software. IWB Remote Desktop Software Overview After you install IWB Remote Desktop Software on your computer, you can display a computer screen via a wireless LAN.

  • Page 94: Downloading Iwb Remote Desktop Software

    5. Using the Machine to Perform Operations on a Computer Screen Downloading IWB Remote Desktop Software Start your web browser. Enter "http://(machine's IP address or host name)/" in your web browser's URL bar and display the Web page for the machine. Click [Download Software].

  • Page 95: Installing Iwb Remote Desktop Software

    Installing IWB Remote Desktop Software Installing IWB Remote Desktop Software • To install IWB Remote Desktop Software on a computer, log on as a user with administrator privileges. Operating environment Item Specifications Operating system • Windows 8/Pro/Enterprise (32 bit/64 bit) •...
  • Page 96 5. Using the Machine to Perform Operations on a Computer Screen Click [Next]. The software license agreement appears in the [License Agreement] dialog box. After reading the agreement, click [I accept the terms in the license agreement], and then click [Next].

  • Page 97: Uninstalling Iwb Remote Desktop Software

    Uninstalling IWB Remote Desktop Software Uninstalling IWB Remote Desktop Software • Log on to the computer as a user with administrator privileges to uninstall the software. On the [Start] menu of the computer, select [Control Panel]. If you are using a computer that is running Windows 8/8.1, click [Search] on the Charm Bar, and then click [Control Panel].

  • Page 98: Using Iwb Remote Desktop Software To Perform Operations On A Computer Screen

    If you are using a computer that is running Windows 8/8.1, right-click where tiles are not displayed on the Start screen, and then click [All apps]. Select [Ricoh], and then click [IWB Remote Desktop Software]. If you are using a computer that is running Windows 8/8.1, proceed to the next step.
  • Page 99 Using IWB Remote Desktop Software to Perform Operations on a Computer Screen DHG571 Change auto disconnection settings as needed. To enable auto disconnection while the machine is connected to a computer, open the pull-down menu, and then select the length of time the auto disconnect message is displayed. When the setting is enabled, the auto disconnect message is displayed at specified intervals.
  • Page 100 5. Using the Machine to Perform Operations on a Computer Screen DHG574 • When Touch Pen is used, the operation by pen bottom cannot be performed. When you close IWB Remote Desktop Software, click [Close] in the "Connected" window. DHG573 Click [Close].

  • Page 101: Using A Remote Whiteboard To Share The Screen

    6. Using a Remote Whiteboard to Share the Screen This chapter explains how to share a screen or written text and drawn figures of the machine with other devices at remote locations. Overview of Remote Whiteboard You can share a screen with multiple devices connected via a network. •...
  • Page 102 • Third and fourth generation iPad, iPad mini 2, iPad mini 3, iPad Air, iPad Air2 (iOS 7 or 8) • To use RICOH IWB App, a network speed of 200 kbps or faster is required. • For details about RICOH IWB App, see "RICOH Interactive Whiteboard Client Start Guide".

  • Page 103: Opening A Remote Whiteboard Session

    Opening a Remote Whiteboard Session Opening a Remote Whiteboard Session This section explains how to open a remote whiteboard session. You may need to select Compatible mode according to the type of a participating device or its version. When you select Compatible mode, the functions available will be limited. For details about how to check the system version, see page 119 "Opening General Settings".
  • Page 104 6. Using a Remote Whiteboard to Share the Screen Touch [Open]. DHG346 • When a video conferencing device is connected to the machine via USB, a confirmation screen to start screen sharing is displayed upon starting a video conference using the device. Touch the [Start] button to share the image displayed on the machine screen.

  • Page 105: Opening A Remote Whiteboard Session In Compatible Mode

    Opening a Remote Whiteboard Session • When the "Open with passcode" check box is selected, you can limit the number of participating devices. • When the "Limit participating whiteboard's functions" check box is selected, the participating whiteboards cannot save files, print pages, or send e-mail during the session. •...
  • Page 106 6. Using a Remote Whiteboard to Share the Screen Specify other conditions as needed. • If you select "Create image of all pages and distribute", the pages being used will be converted to images and displayed on the participating whiteboards. You cannot edit the strokes on the pages converted to images.

  • Page 107: Closing A Remote Whiteboard Session

    Closing a Remote Whiteboard Session Closing a Remote Whiteboard Session This section explains how to close a remote whiteboard session. When the host whiteboard closes the remote whiteboard session, the session will be closed on the participating whiteboards as well. •...

  • Page 108: Participating In A Remote Whiteboard Session

    6. Using a Remote Whiteboard to Share the Screen Participating in a Remote Whiteboard Session This section explains how to participate in a remote whiteboard session. • When you join a remote whiteboard session, all the pages that existed prior to joining the session are deleted and the contents of the host whiteboard are imported.
  • Page 109 Participating in a Remote Whiteboard Session • When you attempt to participate in a remote whiteboard session opened in compatible mode or by a machine running system version 1.1 or earlier, a message which asks whether or not you want to participate in the session.
  • Page 110 6. Using a Remote Whiteboard to Share the Screen 1. Status of the host whiteboard Displays an icon which indicates the session status of the host whiteboard. 2. [IP Address] Displays the IP address of a whiteboard location that is selected from the contact list. 3.

  • Page 111: Participating From The Web Browser

    Participating in a Remote Whiteboard Session • It may take approximately two seconds until the touch keyboard is displayed. • For details about how to add a contact list, see page 137 "Managing a Remote Contact List". Participating from the Web Browser This section explains how to view the contents of a remote whiteboard session by accessing the Web page of the machine.

  • Page 112: Participating From Remote Viewer

    For details, see page 109 "Participating from the Web Browser". Click the [Start] menu on the computer. From [All Programs], select [Ricoh], [Interactive Whiteboard Remote Viewer]. Click [Interactive Whiteboard Remote Viewer]. The Remote Viewer screen appears.
  • Page 113 Participating in a Remote Whiteboard Session [Contact List] tab Specify the IP address of the host whiteboard by selecting it from the "Contact List". A contact list can be added with "Add Remote Contact List" in General Settings of Remote Viewer. See page 205 "Creating a Remote Contact List".
  • Page 114 6. Using a Remote Whiteboard to Share the Screen • You can use , the Share icon, to check the communication status while participating in a remote whiteboard session. For details about the communication status, see page 114 "Checking the Remote Whiteboard Status".

  • Page 115: Leaving A Remote Whiteboard Session

    Leaving a Remote Whiteboard Session Leaving a Remote Whiteboard Session • When you finish using the machine, leave the remote whiteboard session, and then turn off the power. Touch , the Share icon. Touch [Close Remote Whiteboard]. XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX DHG355 If you are participating in a remote whiteboard session while compatible mode is active, touch [Leave].

  • Page 116: Checking The Remote Whiteboard Status

    6. Using a Remote Whiteboard to Share the Screen Checking the Remote Whiteboard Status When you touch , the Share icon, during a remote whiteboard session, you can check the information of the devices joining the remote whiteboard session and the communication status. You can check the communication status by the number of antennas or the color of the icon.
  • Page 117 Checking the Remote Whiteboard Status Normal mode icon/Compatible Communication status Communication speed mode icon Excellent 1.5 Mbps or more Antenna 4/ Good 512 kbps–1.5 Mbps Antenna 3/ 200 kbps–512 kbps Antenna 2/ Very Low 200 kbps or less Antenna 1/ •...
  • Page 118 6. Using a Remote Whiteboard to Share the Screen...

  • Page 119: Changing The Machine Settings

    7. Changing the Machine Settings This chapter explains how to change the machine settings in General Settings and Administrator Settings. Changing the Detailed Settings To configure the whiteboard display and writing settings, open the whiteboard detailed settings. Touch (Pen) or (Switch External Input) on the main operation panel with the pen nib, and then touch (Detailed Settings) from the menu that appears.

  • Page 120: Displaying The Desktop

    Turns the power off. PowerOFF Opens General Settings. See page 119 "Opening General Settings". Settings Displays the touch keyboard. It may take approximately two seconds until the touch keyboard Keyboard is displayed. *1 This item is only displayed on RICOH Interactive Whiteboard D6500.

  • Page 121: Opening General Settings

    126 "Adjusting the Touch Sensor Sensitivity". Touch Sensor Sensitivity Adjustment Displays the version information. When you touch [Display License Agreement], the software license agreement is displayed. Version Information Displays the copyright information. Copyright Information *1 This item is only displayed on RICOH Interactive Whiteboard D5510.

  • Page 122: Opening Administrator Settings

    Touch [AdminSettings] two times in quick succession. Display the touch keyboard and enter the administrator password. RICOH Interactive Whiteboard D5510 For this, point to the upper left of the display with the pen nib, and then touch the frame of the touch keyboard that appears.

  • Page 123: Administrator Settings

    Opening Administrator Settings Touch [OK]. If the entered password is incorrect, an error message appears. Check the password and enter the correct one. • When you finish configuring Administrator Settings, touch [Close]. • If no operations are performed for 10 minutes, the configuration screen for the administrator will disappear automatically.
  • Page 124 7. Changing the Machine Settings Icons displayed on Items on the Web Behavior this machine page Network Settings Configures the IP Address and Default Gateway settings. These settings are necessary to use the following functions: Network Settings • Remote whiteboard •...
  • Page 125 Opening Administrator Settings Icons displayed on Items on the Web Behavior this machine page Updates the system to the latest version. For details about how to update the system, see page 152 "Updating Your System". System Update Added Data Imports or exports the Email Address Book, Contact List, Management or Shared Folder List.
  • Page 126 *2 The initial password (“admin”) cannot be specified from the Web page of the machine. The new password becomes valid after the machine is restarted. *3 This item cannot be displayed from the machine's Web page. *4 This item is only displayed on RICOH Interactive Whiteboard D6500.

  • Page 127: Adjusting Touch Sensor Positions

    If the position detected when the screen is touched by the pen is out of place, you can adjust the touch sensor position. • This function is only available on RICOH Interactive Whiteboard D5510. Touch , the Adjust Touch Sensor Position icon, in General Settings.

  • Page 128: Adjusting The Touch Sensor Sensitivity

    If you experience problems drawing strokes or markers, you can adjust the sensitivity of the touch sensor. • This function is only available on RICOH Interactive Whiteboard D5510. • Do not touch the screen with the pen while adjusting the sensitivity of the touch sensor.

  • Page 129: Configuring Network Settings

    Configuring Network Settings Configuring Network Settings You can configure the following settings on the "Network Settings" window in Administrator Settings. When the configuration is complete, the machine automatically restarts. Item Description Initial value Network Auto Settings Specify whether or not to configure the Network Selected Settings automatically.
  • Page 130 7. Changing the Machine Settings Item Description Initial value Use Public Address Book Specifies whether or not to use a public address Not selected Function book (Active Director / LDAP server address). When this check box is selected, enter the following items to access a public address book: •...

  • Page 131: Configuring Wireless Network Settings

    When the configuration is complete, touch [Save settings by restarting]. The machine restarts automatically. • This function is only available on RICOH Interactive Whiteboard D6500. • For details about how to configure a wireless network, see Windows 8 Help and the manual of the device to be connected.
  • Page 132 7. Changing the Machine Settings Item Description Initial value Manually connect wireless Manually adds a wireless network network configuration. To add a setting, touch [Manually connect wireless network] to open the configuration screen, and enter the following information of the access point to connect: •...

  • Page 133: Setting The Date And Time

    Setting the Date and Time Setting the Date and Time You can change the settings of the date and time or the time zone on the "Set Date/Time" window in Administrator Settings. • If you select the link for time setting, Internet Explorer may open. If Internet Explorer opens, close it.

  • Page 134: Configuring Region And Language Settings

    , or [Change your language preferences] configuration screen Specify the keyboard language and text display language you want to use. On RICOH Interactive Whiteboard D6500, use the following procedure to select the language to use: 1. Select the language to use from the list.

  • Page 135: Adding Or Deleting Your Remote License

    , the Add/Delete Remote License icon, in Administrator Settings. Display the touch keyboard and enter your license code. RICOH Interactive Whiteboard D5510 To display the touch keyboard, touch the frame at the upper left of the screen. It may take approximately two seconds until the touch keyboard is displayed.

  • Page 136: Deleting A Remote License

    7. Changing the Machine Settings If the entered license code is incorrect, an error message appears. Check the license code and enter the correct one. Touch [OK]. After the registration is complete, close the administrator settings screen, start the main screen of the machine, and then check that [Open] and [Join] in the remote Whiteboard submenu that appears when you touch the Sharing icon are enabled.

  • Page 137: Configuring Smtp Server Settings

    Configuring SMTP Server Settings Configuring SMTP Server Settings You can configure the following settings of the SMTP Server on the "SMTP Server Settings" window in Administrator Settings. Item Description Initial value Address Enter the address of the SMTP server. You can also enter the host name.
  • Page 138 7. Changing the Machine Settings • If the maximum file size set on the machine is 5 MB, then the maximum size of incoming mail sent to the destination device should be set to 7 MB. • For details about Mail to Print, see page 61 "Printing pages by specifying the multifunction printer (Mail to Print function)".

  • Page 139: Managing A Remote Contact List

    Managing a Remote Contact List Managing a Remote Contact List A contact list contains the names and addresses of the devices using remote whiteboard. After a contact list has been added, you can select a host whiteboard from the list. To add or change a contact list, export the list first, and then make changes and save the list.
  • Page 140 7. Changing the Machine Settings • Uppercase letters: A-Z • Lowercase letters: a-z • Numbers: 0-9 • Symbols: - . 4. Group column Enter the group name of the host whiteboard. When you enter a group name, you can sort or filter the rows by group.

  • Page 141: Adding A Remote Contact List

    • Name column: The entry is named "Projector". • Address column: "IK_PROJECTOR" is entered. • Group column: The entry is included in the group "RICOH". 4. Fourth entry (5th row) The host whiteboard with an IP address of "123.45.67.89" is registered.

  • Page 142: Exporting A Remote Contact List

    7. Changing the Machine Settings Insert the USB flash memory device containing the contact list into a USB port on the side of the display. Insert only one USB flash memory device. For details about how to connect a USB flash memory device, see page 25 "Inserting a USB Flash Memory Device".

  • Page 143: Managing An Email Address Book

    Managing an Email Address Book Managing an Email Address Book If an email address book is added, you can select a destination e-mail address from the added email address book when saving and sending pages. • Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB flash memory device, consult a doctor immediately.
  • Page 144 7. Changing the Machine Settings 4. Group column Enter the group name of the e-mail address. When you enter a group name, you can sort or filter the rows by group. The number of characters must be 255 or less. If you omit the name, a blank entry is added.

  • Page 145: Adding An Email Address Book

    The e-mail address "name3@mail.com" is registered. • Name column: The entry is named "User003". • Address column: "name3@mail.com" is entered. • Group column: The entry is included in the group "RICOH". 4. Fourth entry (5th row) The e-mail address "guest@mail.co.jp" is registered.

  • Page 146: Exporting An Email Address Book

    7. Changing the Machine Settings Exporting an Email Address Book Insert a USB flash memory device into a USB port on the side of the display. Insert only one USB flash memory device. For details about how to connect a USB flash memory device, see page 25 "Inserting a USB Flash Memory Device".

  • Page 147: Managing A Shared Folder List

    Managing a Shared Folder List Managing a Shared Folder List If a shared folder list is added, you can select a shared folder from the added shared folder list when saving pages and importing a file. • Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB flash memory device, consult a doctor immediately.
  • Page 148 The path of the shared folder must contain 1 to 1024 characters. Enter the path as follows: \\computer's IP address or host name\shared folder name To specify the host name, enter its fully qualified domain name (FQDN, e.g. host name.ricoh.co.jp). 4. User column Enter the user name of the user allowed to access the shared folder.
  • Page 149 The shared folder "Folder01" on the computer whose host name is "Office_PC" is registered. • Name column: The entry is named "Office_Folder". • Path column: "\\Office-PC.ricoh.co.jp\Folder01" is entered. • User column: "DomainUser@ricoh.co.jp" is entered. • Password column: "password123" is entered.

  • Page 150: Importing A Shared Folder List

    7. Changing the Machine Settings • Name column: The shared folder is not named. • Path column: "\\123.45.67.89\PDF_Folder" is entered. • User column: The user name "User001" is allowed to access the shared folder. • Password column: The password of the user "User001" is "abc123". •...

  • Page 151: Exporting A Shared Folder List

    Managing a Shared Folder List Exporting a Shared Folder List Insert a USB flash memory device into a USB port on the side of the display. Insert only one USB flash memory device. For details about how to connect a USB flash memory device, see page 25 "Inserting a USB Flash Memory Device".

  • Page 152: Collecting Logs

    7. Changing the Machine Settings Collecting Logs The information that is saved in the collection of logs is as follows: • Start time • End time • Screen operations • Error occurrence information • Page saved times • Page saving destination information •...

  • Page 153: Attaching The Log To E-Mail

    Collecting Logs Touch [OK]. The log is saved to the root directory (the topmost directory) of the USB flash memory device. Touch [OK]. Attaching the Log to E-mail You must first configure the network and SMTP server settings to send a log by e-mail. For details about how to configure the Network Settings, see page 127 "Configuring Network Settings".

  • Page 154: Updating Your System

    [Update from Network] Checks and updates the latest version of the system via a network. About 5 minutes after Ricoh Interactive Whiteboard starts, the latest firmware is checked and downloaded. The system is not updated immediately but at the next startup.
  • Page 155 Updating Your System For details about how to connect a USB flash memory device, see page 25 "Inserting a USB Flash Memory Device". Touch , the System Update icon, in Administrator Settings. Select the system file, and then touch [OK]. Touch [OK].

  • Page 156: Changing The System Settings

    7. Changing the Machine Settings Changing the System Settings You can configure the following settings on the "System Settings" window in Administrator Settings. Item Description Initial value Whiteboard Location Name To change the name, touch [Change]. Specifies Blank the name of the location where the machine is installed.
  • Page 157 Changing the System Settings Item Description Initial value Image Quality on Remote Specifies the image quality (five levels) of the Standard Image Whiteboard pages sent to participating whiteboards when Quality hosting a remote whiteboard session. If you select "Highest Image Quality", high quality images will be sent, but network load will be increased greatly.
  • Page 158 Selected For details about each item, see page 117 "Changing the Detailed Settings". Use Function RICOH Specifies whether or not to use the "RICOH Selected Interactive Whiteboard Client Interactive Whiteboard Client" function to access a remote whiteboard from an iPad.
  • Page 159 Specify the IP ID (an integer between 3 and 254) of Crestron Control System. Handwritten Entry with Touch This item appears only on RICOH Interactive Not selected Whiteboard D6500 with the Pen Sensor Kit. Select this setting to use the handwritten entry mode with Touch Pen or your fingers.

  • Page 160: Changing The Security Settings

    7. Changing the Machine Settings Changing the Security Settings You can configure the following settings on the Security Settings screen under the administrator settings: Item Description Initial value Limit domain of email Select this item so that only domains that are Not selected address specified under [Specify Domain] can be selected...
  • Page 161 Display confirmation dialog Specifies whether or not to display a confirmation Selected box before starting RICOH screen to start RICOH UCS screen sharing upon UCS screen sharing starting a video conference when a video conferencing device is connected to the machine via USB.

  • Page 162: Changing The Print Settings

    7. Changing the Machine Settings Changing the Print Settings You can configure the following settings on the "Print Settings" window in Administrator Settings. Item Description Initial value Printer Address Sets the IP address of the printer. You also can enter Blank the host name.

  • Page 163: Managing The Device Settings

    • Print Settings • Version Information *1 No history can be backed up. *2 For RICOH Interactive Whiteboard D5510 only. The following setting information that is specific to each device cannot be synchronized: • System Settings • Whiteboard Location Name...

  • Page 164: Performing A Configuration Settings Backup

    7. Changing the Machine Settings • Network Auto Settings • IP Address • Subnet Mask • Default Gateway • Wireless Network Settings • Remote License • Administrator Password • Display color profile • Device Configuration Management • Use Synchronous Function on Device Configuration •...

  • Page 165: Restoring Configuration Settings

    Managing the Device Settings Restoring Configuration Settings • If your system version does not match the version of the file being restored, the restoration will fail. Save a file containing configuration settings to the root directory (the topmost directory) of a USB flash memory device. Touch , the Import Device Configuration icon.
  • Page 166 7. Changing the Machine Settings • Manage the password and other information carefully to prevent the setting information from being unintentionally leaked. • To synchronize the information, turn the source whiteboard on. • Information is synchronized and setting information is updated every 10 minutes. Open Administrator Settings of the Web page of the machine.

  • Page 167: Restoring The Factory Default Settings

    • Date/Time settings • Regional and Language options • Touch sensor settings • Display color profile *1 Only available on RICOH Interactive Whiteboard D5510 Touch , the Initialize to Factory Defaults icon, in Administrator Settings. A confirmation message appears. Touch [Initialize].
  • Page 168 7. Changing the Machine Settings...

  • Page 169: Troubleshooting

    When Using RICOH Interactive Whiteboard D5510 If the machine power is turned on and one of the following messages is displayed after the startup screen appears, there is a problem with the system. Contact your service representative.

  • Page 170: Message Related To Sensor Adjustment

    8. Troubleshooting Message Related to Sensor Adjustment Problem Causes Solutions During startup, the The sensor adjustment Wait a while until the message "Processing..." or function may have started disappears. If a message prompting for "Adjusting..." message is automatically. user action appears, take the displayed at the top of the appropriate actions according to the screen.

  • Page 171: Error Messages Related To Whiteboard Sharing

    If a Message is Displayed during Operation Error Messages Related to Whiteboard Sharing Message Causes Solutions Cannot connect because the The version of the system of • Update the system. For details software version is different. the host whiteboard does about how to update the system, not match the version of the see page 152 "Updating Your...

  • Page 172: Error Messages Related To Pdf File Importing/Saving

    8. Troubleshooting Message Causes Solutions Cannot participate in remote The specified host name is Check the specified host name and whiteboard because the host incorrect. enter the host name again. name has not been found Cannot continue remote • The network cable is Check the network status and open the whiteboard because of a not connected.
  • Page 173 If a Message is Displayed during Operation Message Causes Solutions Cannot access the folder Access control is set on the Cancel access control on the folder folder. and try again. Access control is set on the folder. Cancel access control on the folder and try again.
  • Page 174 8. Troubleshooting Message Causes Solutions Cannot add all of the pages The number of pages that Delete unnecessary pages before can be added reached the converting pages to images. Only XX page(s) could be maximum while the file was imported because the limit imported.
  • Page 175 If a Message is Displayed during Operation Message Causes Solutions Cannot save the page • The USB flash memory • Delete unnecessary data from the device was USB flash memory device or Try again after checking the disconnected when the connect a USB memory device USB memory mount, the free file was saved.
  • Page 176 8. Troubleshooting Message Causes Solutions Cannot access the shared • The shared folder does • Check the shared folder settings. folder not work correctly. • Make sure that the shared folder The following are possible • The server with the can be accessed from a causes.
  • Page 177 If a Message is Displayed during Operation Message Causes Solutions Cannot access the shared • The shared folder does Make sure that the shared folder can folder not work correctly. be accessed from a computer, and then try to save the data again. Cannot access to the •...
  • Page 178 8. Troubleshooting Message Causes Solutions Change the file name All suffixes from 1 to 100 • Delete files of the specified file are already used. The file name with unnecessary suffixes. Try again after changing the cannot be saved under the file name or deleting the file •...
  • Page 179 If a Message is Displayed during Operation Message Causes Solutions The sender's email address • The sender’s e-mail Specify the correct e-mail address of is incorrect. address is not the sender. specified. Check the sender's email address and try again. •...
  • Page 180 8. Troubleshooting Message Causes Solutions There is no data to send Corresponds to one of the Perform one of the following, and then following: send the e-mail again: Either add a page or make a handwritten entry and then • There is no captured •...

  • Page 181: Error Messages Related To Temporarily Saved Files

    If a Message is Displayed during Operation Error Messages Related to Temporarily Saved Files Message Causes Solutions Cannot save temporarily The temporary save folder Ask your administrator to delete saved files does not have sufficient free unnecessary files that are temporarily space.

  • Page 182: Error Messages Related To Configuration Settings

    8. Troubleshooting Message Causes Solutions An error has occurred on the Machine initialization may Quickly press and release the power whiteboard closing. have failed because the button of the display. When the system did not enter machine shuts down, press the power Turn the power off and then standby mode.
  • Page 183 If a Message is Displayed during Operation Message Causes Solutions Cannot import because the The file to be imported contains Check whether any of the following IP address format is an IP address with an invalid apply: incorrect. format. • The IP address is left blank. Use the correct IP address •...
  • Page 184 8. Troubleshooting Message Causes Solutions Cannot import the shared • The number of items in the Correct the content of the shared folder list shared folder settings is folder list file. incorrect. Check the contents of the file. The last allowed •...

  • Page 185: Error Messages Related To Web Page

    Stop the currently running General Settings, or application, and then start the other Administrator Settings. application. Cannot start RICOH UCS There is a USB connection • Restart the video conferencing screen sharing problem between the video device.
  • Page 186 Delete unnecessary pages. reached the limit of 100 pages) has reached the pages. XX (XX pages) has maximum while the PDF file been imported from RICOH was sent. e-Sharing Box Cannot import any more files The number of pages (100 Delete unnecessary pages.

  • Page 187: Error Massages Related To Iwb Remote Desktop Software

    If a Message is Displayed during Operation Error Massages Related to IWB Remote Desktop Software Message Causes Solutions Cannot start remote PC The entered passcode is Enter the passcode that is displayed on operation incorrect. the upper part of the screen of the device to be connected.
  • Page 188 8. Troubleshooting Message Causes Solutions Cannot start remote PC The destination device did • Check that the destination device operation not respond for a certain can access the network. period of time. Connection The following are possible • Check that the computer can failed.

  • Page 189: When You Cannot Use The Machine As You Want

    • To shut down the machine, press and immediately release the power button of the display. Pressing the power button of the remote controller also allows you to turn RICOH Interactive Whiteboard D6500 off. If one of the following actions is performed to turn off the machine instead of using the power button, the machine might become damaged: •...

  • Page 190: When Using The Interactive Pen

    8. Troubleshooting Problem Causes Solutions The power lamp turns on, but The system is in sleep mode. Touch the screen. nothing appears on the If nothing appears when the screen is screen. touched, contact your service representative. An abnormal sound is heard There may be a problem Quickly press and release the power from the area surrounding...

  • Page 191: When Displaying An Image

    When You Cannot Use the Machine As You Want Problem Causes Solutions The pen nib is broken and If too much stroke pressure is Contact your service representative lost. applied or if the display is hit and order replacement nibs. For with the pen nib, the pen nib details about how to replace the pen may break due to the impact.

  • Page 192: When Using The System As A Whiteboard

    8. Troubleshooting Problem Causes Solutions The system time is incorrect. The internal battery of the Reset the time in Administrator system may be used up. Settings. For details about setting the time, see page 131 "Setting the Date and Time". If the system time is still incorrect, contact your service representative.
  • Page 193 When You Cannot Use the Machine As You Want Problem Causes Solutions A stroke is broken halfway. • The pen nib may not be • When writing, raise the pen so touching the display that the pen nib is kept pressed, correctly.
  • Page 194 8. Troubleshooting Problem Causes Solutions A stroke is suddenly • Something other than • Keep anything other than the pen displayed in an unintended the pen is touching the from touching the display. direction halfway. display. • Do not leave anything that can •...

  • Page 195: When Using The System As A Monitor

    When You Cannot Use the Machine As You Want When Using the System as a Monitor Problem Causes Solutions An image from the computer • The cable is not • Reconnect the cable. Secure the is not displayed. connected correctly. VGA cable to the receptacle with screws.

  • Page 196: While Using Remote Whiteboard

    8. Troubleshooting While Using Remote Whiteboard Problem Causes Solutions A connection is not The entered passcode is A different passcode is generated established although the incorrect. each time the machine starts up. To previously used passcode participate in a remote whiteboard has been entered.
  • Page 197 When You Cannot Use the Machine As You Want Problem Causes Solutions The Web page of the • The device to be • Turn on the power of the device to machine is not displayed connected is turned off. be connected. when you specify the •...

  • Page 198: When Printing

    8. Troubleshooting When Printing Problem Causes Solutions The printing-in-progress • The machine is • Press the [Cancel] button. dialog box does not disconnected from the • Check that the machine is disappear. network. connected to the network. • The printer address is •...
  • Page 199 When You Cannot Use the Machine As You Want Problem Causes Solutions The shared folder list cannot The shared folder list is not Check that the shared folder list is be imported. created correctly. created correctly. For details about how to create a shared folder list, see page 145 "Managing a Shared Folder List".

  • Page 200: When Synchronizing Device Settings

    8. Troubleshooting When Synchronizing Device Settings Problem Causes Solutions Settings cannot be defined • The [Use Synchronous • Change the administrator in Device Configuration Function on Device password of the source Management. Configuration] check whiteboard, and then also box is selected, and the change [Administrator Password factory default of Synchronization Source...
  • Page 201 IP synchronized. whiteboard. address. The message, "The status of • RICOH Whiteboard is • Update the system of the source device configuration specified as the source device to the version that supports synchronization: Error"...
  • Page 202 8. Troubleshooting...

  • Page 203: Appendix

    9. Appendix This chapter explains how to use the Crestron function and Remove Viewer, perform maintenance, and adjust the display. This chapter also shows the trademarks and contact information. Using the Crestron Function You can connect and control the machine on a network from Crestron system as a Crestron supported device.

  • Page 204: Using Remote Viewer

    • Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB flash memory device, consult a doctor immediately. Installing Remote Viewer on a Computer Download Remote Viewer from the Ricoh home page.

  • Page 205: Uninstalling Remote Viewer From The Computer

    On the [Start] menu, select [Control Panel]. Select [Programs and Features]. Click [Uninstall a program]. Select "RICOH Interactive Whiteboard Remote Viewer Type 1" and click [Uninstall]. Confirm the messages and click [OK]. Changing the Display Magnification of Remote Viewer Click , the Loupe icon, to change the display magnification, or to move a displayed area.

  • Page 206: Configuring The Remote Viewer Settings

    9. Appendix Click the display magnification. DEC021 To move the display area, click and drag the display area. DAB107 Configuring the Remote Viewer Settings This section explains General Settings of Remote Viewer. The icons displayed in the General Settings screen are as follows: •...

  • Page 207: Creating A Remote Contact List

    You can register a host whiteboard to specify in advance when you use a remote whiteboard. Click the [Start] menu on the computer to display the screen. From [All Programs], select [Ricoh], [Interactive Whiteboard Remote Viewer]. Click [Settings]. The General Settings screen for Remote Viewer appears.
  • Page 208 9. Appendix • Symbols: (space) ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~ 2. IP addresses An IP address must consist of four sets of numbers, each set separated by a period (.).

  • Page 209: Maintenance

    Maintenance Maintenance Replacing the Pen Nib • Use a pushpin or similar solid pointed tool to replace the pen nib. Be careful not to injure yourself. If the pen nib becomes damaged, replace it with a replacement pen nib. Insert a pushpin at an appropriate angle into the edge of the pen nib. CUE072 Fully insert the pushpin into the other end of the pen nib.

  • Page 210: Replacing The Pen Bottom

    9. Appendix When the pen nib is removed from the Interactive Pen body, insert and press the new pen nib straight onto the pen body. CUE074 Do not twist when pressing the pen nib. This might cause the pen nib to break. Replacing the Pen Bottom •...

  • Page 211: Cleaning The Display

    Maintenance Slowly remove the pen bottom from the Interactive Pen body so that the inserted pushpin does not detach from the pen bottom. CUE155 When the pen bottom is removed from the Interactive Pen body, insert and press the new pen bottom straight onto the pen body.
  • Page 212 9. Appendix DHG569...

  • Page 213: Adjusting The Display

    Adjusting the Display To adjust the display, use the [Menu] button on the side to display the menu. This section explains how to adjust the display setting of RICOH Interactive Whiteboard D5510. CUE116 • For the procedure to adjust the display setting of RICOH Interactive Whiteboard D6500, see Operating Instructions of RICOH Interactive Whiteboard D6500.

  • Page 214: Adjusting The Sound Settings

    Press the [Menu] button. To close the "Picture" menu, press the [Menu] button. Adjusting the sound settings This function is available for RICOH Interactive Whiteboard D5510 only. Press the [Menu] button to display the menu, press the [ ] or [ ] button on the side of the display to select "Sound", and then press the [Input/Enter] button.

  • Page 215: Adjusting The Position Or Size Of A Subwindow

    Adjusting the Display Item Setting Initial value Value range Mute Turns on or off the • OFF audio mute • ON function. Speaker Selects the speaker Line-out • External(Audio Output 1) output for playing • Line-out(Audio Output 2) the sound. Adjusting the volume level Press the [ ] or [...
  • Page 216 9. Appendix The "Option" menu has the following items that can be adjusted: Item Setting Initial value Value range Aspect Ratio When it is set to "Full", the image Original • Full is expanded to full screen. • Original PIP-PIP Size Selects the sub-window size Middle •...

  • Page 217: Changing The Menu Settings

    Adjusting the Display To close the "Option" menu, press the [Menu] button. Setting the PIP size Press the [ ] or [ ] button, and then select "PIP". Press the [Input/Enter] button. Press the [ ] or [ ] button, and then select "PIP Size". Press the [Input/Enter] button.
  • Page 218 9. Appendix The "Setting" menu has the following items that can be adjusted: Item Setting Initial value Value range OSD Rotation Rotates the menu display 90 0 Degree • 0 Degree degrees. • 90 Degree Advanced Initializes all settings to their •...

  • Page 219: List Of Video Input Signals Supported By The Machine

    List of Video Input Signals Supported by the Machine This section describes input signals supported for each of the following input terminals: RICOH Interactive Whiteboard D5510 HDMI Input 1, DisplayPort Input, VGA Input 1 RICOH Interactive Whiteboard D6500 HDMI Input, DisplayPort Input, VGA Input of the Capture Board...
  • Page 220 9. Appendix Frequency DisplayPort Signal format Resolution HDMI Input VGA Input (Hz) Input VESA CVT 1152 × 864 VESA GTF 1152 × 864 VESA DMT 1152 × 864 VESA GTF 1280 × 600 VESA CVT 1280 × 720 VESA GTF 1280 ×...
  • Page 221 List of Video Input Signals Supported by the Machine Frequency DisplayPort Signal format Resolution HDMI Input VGA Input (Hz) Input VESA DMT/CVT 1280 × 800 VESA DMT/CVT 1280 × 800 VESA GTF 1280 × 800 VESA CVT 1280 × 960 VESA GTF 1280 ×...
  • Page 222 9. Appendix Frequency DisplayPort Signal format Resolution HDMI Input VGA Input (Hz) Input VESA DMT 1366 × 768 VESA GTF 1400 × 1050 VESA DMT/CVT 1400 × 1050 (RB) VESA DMT/CVT 1400 × 1050 VESA DMT/CVT 1400 × 1050 VESA GTF 1440 ×...
  • Page 223 Standard- Version 1 Revision 12 • VESA CVT: Coordinated Video Timings (CVT) Standard Version 1.1 • VESA GTF: Generalized Timing Formula (GTF) Version 1.1 • RB: Reduced Blanking RICOH Interactive Whiteboard D5510 VGA Input 2 supports the following input signal: Signal format Resolution...
  • Page 224 • For details about the locations of the input terminals, see page 69 "Devices That Can Be Connected to the Machine". • For the input signal supported by the Capture Board of RICOH Interactive Whiteboard D6500, see Operating Instructions of RICOH Interactive Whiteboard D6500.

  • Page 225: Specifications

    Specifications Specifications LCD panel Specifications Item RICOH Interactive Whiteboard RICOH Interactive Whiteboard D5510 D6500 Size 55 inch wide (diagonal 1387 mm) 65 inch wide (diagonal 1651 mm) Effective display area (H 1209.6 × 680.4 mm (47.6 × 26.8 1428.5 × 803.5 mm (56.3 × 31.7 ×...
  • Page 226 9. Appendix Specifications Item RICOH Interactive Whiteboard RICOH Interactive Whiteboard D5510 D6500 Detection method IR Camera Type IR Matrix Type Guard glass Thickness : Approximately 2.0 mm Thickness: Approximately 4.0 mm (0.08 inches) (AG Anti-Glare Glass) (With AR coating) External Interface...
  • Page 227 For connecting the Capture Board only. This terminal cannot be used for other purposes. Communication 10BASE-T/100BASE-TX/ Controller Unit connector 1000BASE-T 10BASE-T/100BASE-TX/ 1000BASE-T • For the external interfaces other than Capture Board and Controller Unit of RICOH Interactive Whiteboard D6500, see "Read This First".
  • Page 228 9. Appendix Network Specifications Item RICOH Interactive Whiteboard RICOH Interactive Whiteboard D5510 D6500 Line speed Minimum: 200 kbps Communication port Remote whiteboard sharing • TCP: 80, 50000, 50001, 50002, and 61616 are available for communication E-mail transmission • Communication with the port number specified in the SMTP server settings is available for communication.
  • Page 229 Specifications Specifications Item RICOH Interactive Whiteboard RICOH Interactive Whiteboard D5510 D6500 Physical dimensions (W 1360 × 830 × 125 mm All options attached: × H × D) (53.5 × 32.7 × 5.0 inches) 1531 × 901 × 126 mm (60.3 × 35.5 × 5.0 inches) Including the tray: 1531 ×...

  • Page 230: Trademarks

    9. Appendix Trademarks Intel and Core are trademarks of Intel Corporation in the U.S. and / or other countries. Google Chrome and Android are trademarks of Google Inc. ® is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

  • Page 231: About Added Or Changed Features

    Version 1.6.0.0 Feature Description Reference Writing on the screen with On RICOH Interactive Whiteboard See page 23 "Operating the Touch Pen or your fingers D6500, you can use the Touch Pen or Screen" (Only on RICOH Interactive your fingers to write on the screen.
  • Page 232 Reference RICOH Interactive You can participate in a remote See RICOH Interactive Whiteboard Client function whiteboard from the iPad that is Whiteboard Client Start installed with RICOH Interactive Guide Whiteboard Client. Version 1.5.0.0 Feature Description Reference Fair Copy Entry mode You can write and convert freehand See page 30 "Writing in fair...
  • Page 233 About Added or Changed Features Feature Description Reference Changing the Administrator You can make various changes to the See page 120 "Opening settings from the Web page settings including network settings or Administrator Settings". the system clock from the Web page of the machine.
  • Page 234 MEMO Y406-7501...
  • Page 236 Y406-7501 © 2015 Ricoh Co., Ltd.

This manual is also suitable for:

D6500

Table of Contents