HP EliteBook Folio 1040 G2 Maintenance And Service Manual
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HP EliteBook Folio 1040 G2 Maintenance And Service Manual

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HP EliteBook Folio 1040 G2 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP EliteBook Folio 1040 G2

  • Page 1 HP EliteBook Folio 1040 G2 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    5 Removal and replacement procedures for Authorized Service Provider parts ........... 26 Component replacement procedures ........................26 Unlocking the device and disabling Always On Remote Management (select HP devices only) ..26 Display assembly components (panel, bezel, webcam, microphone) ..........27...
  • Page 6 Display assembly ..........................33 RTC battery ............................35 Battery ............................... 36 SSD drive ............................38 Memory module ..........................40 WWAN module ........................... 42 WLAN module ............................ 44 Keyboard ............................46 ForcePad (Touchpad) ......................... 49 NFC module ............................51 Smart card reader ..........................52 Power connector ..........................
  • Page 7 Setting a MultiBoot Express prompt ................74 Entering MultiBoot Express preferences ................ 74 Using HP Sure Start (select models only) ......................75 8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ................ 76 Using Computer Setup ............................76 Starting Computer Setup ........................76 Navigating and selecting in Computer Setup ...................
  • Page 8 Recovering using HP Recovery Manager ................... 95 What you need to know before you get started ............. 95 Using the HP Recovery partition (select products only) ..........96 Using HP Recovery media to recover ................96 Changing the computer boot order ................97 Removing the HP Recovery partition (select products only) .........
  • Page 9 16 Statement of memory volatility ........................ 105 Nonvolatile memory usage ..........................107 Questions and answers ............................. 109 Using HP Sure Start (select models only) ......................110 17 Power cord set requirements ........................111 Requirements for all countries .......................... 111 Requirements for specific countries and regions ..................... 111 18 Recycling ..............................

  • Page 11: Product Description

    Product description Category Description Product Name HP EliteBook Folio 1040 G2 Notebook PC Processors 5th Generation Intel® Core® processors: ● i7-5650U 2.2-GHz (max turbo frequency 3.2-GHz), 4-MB L3 Cache, 15W ● i7-5600U 2.6-GHz (max turbo frequency 3.2-GHz), 4-MB L3 Cache, 15W ●...
  • Page 12 Secured by subscriber identity module (SIM, user-accessible on the side of the computer) Support for the following WWAN formats: ● HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module HP lt4112 LTE/HSPA+ Gobi 4G Module ● ● HP hs3110 HSPA+ Mobile Broadband Module...
  • Page 13 Taps enabled by default ForcePad supports 2-way scroll Glass with chemical etched surface Power requirements AC adapters: 45-W HP Smart AC adapter 45-W, 2-prong AC adapter 65-W HP Smart AC adapter 65-W Slim AC adapter Power cords: 2-wire plug (4.5 mm) (1.0 m) 3-wire plug with ground pin (4.5 mm) (1.0 m)
  • Page 14 Category Description ● Windows 8.1 China 64 CPPP Windows 8.1 Emerging Markets 64 ● ● Windows 8.1 EM 64 High End ● Windows 8.1 ML 64 High End ● Windows 8.1 Multilingual 64 ● Windows 8.1 Professional 64 ● Windows 8.1 Professional 64 MSNA Windows 8.1 Professional 64 for Education ●...
  • Page 15 Category Description ● Microsoft WHQL Web-only support: ● Windows 10 Enterprise ● Windows 8.1 Professional 64-bit ● Windows 8.1 Chinese Market 64-bit ● Windows 8.1 Multi-Language 64-bit Windows 8.1 Emerging Market 64-bit ● Windows 8.1 Enterprise 64-bit ● ● Windows 7 Professional 64 ●...

  • Page 16: External Component Identification

    To use the webcam: Windows 7: Select Start > All Programs > Communication and Chat > CyberLink YouCam. Windows 8.1: Access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Windows 10: Type camera in the taskbar search box, and then select Camera.

  • Page 17: Top

    Windows 7: Select Start > Help and Support > User Guides. Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. TouchPad...

  • Page 18: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. Caps lock light On: Caps lock is on. TouchPad light ● Amber: The TouchPad is off. ●...

  • Page 19: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 20: Keys

    Component Description – or – Right-click the Start button, and then select Power Options. Speaker grill Produce sound. Wireless button Turns the wireless feature on or off but does not establish a wireless connection. Volume mute button Mutes and restores speaker sound. Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon.

  • Page 21: Left

    Component Description Function keys Execute frequently used system functions when pressed in combination with the key. Embedded numeric keypad When the keypad is turned on, it can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.

  • Page 22: Right

    Windows 7: Select Start > Help and Support > User Guides. Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.
  • Page 23 Component Description NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). USB 3.0 charging port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current.

  • Page 24: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Chapter 2 External component identification...

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Computer major components...
  • Page 26 Item Component Spare part number Display assembly: Non-touch display assemblies are spared at the subcomponent level only. For more non-touch display assembly spare part information, see Display assembly subcomponents on page Full hinge-up display, touch, for models with WWAN 781955-001 Full hinge-up display, touch, for models without WWAN 798684-001 Keyboard (backlit;...
  • Page 27 Item Component Spare part number (17) WWAN modules: HP lt4112 LTE/HSPA+ Gobi 4G Module 790198-005 HP hs3110 HSPA+ Mobile Broadband Module 822829-005 HP lt4211 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-005 (18) Solid-state drives: 512-GB 798522-001 512-GB, TLC 835619-001 256-GB, SED, OPAL2...

  • Page 28: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel: For use on models with a webcam 739568-001 For use on models without a webcam 748015-001 Display cable 739573-001 Webcam/microphone module 781958-001 Microphone module 739571-001 35.6-cm (14.0-in), LED, AntiGlare display panel: SVA HD+ 784476-001 UWVA...

  • Page 29: Plastics Kit

    Plastics Kit Item Component Spare part number Plastics Kit 739575-001 SIM card slot cover (for WWAN SKU) SIM card insert (for non-WWAN SKU – customer non-removable) Rubber antenna cover (not illustrated) Mass storage devices Description Spare part number Solid-State Drive (SATA III) 512-GB 798522-001 512-GB, TLC...

  • Page 30: Miscellaneous Parts

    65-W HP Smart AC travel adapter 693716-001 NOTE: Use with cable 736697-001. 65-W HP Smart AC adapter (RC/V EM) for use in Asia, India, and the People’s Republic of China 693710-001 65-W HP Smart AC adapter 693711-001 Smart AC adapter dongle, 7.4mm 734734-001 Power cord (3-pin, black, 1.83-m):...
  • Page 31 Docking connector to ethernet (RJ-45)/VGA 797848-001 DisplayPort to HDMI 1.4 749288-001 DisplayPort to DVI 753744-001 DisplayPort to VGA 753745-001 Lock, HP Ultraslim Keyed Cable Lock 703372-001 Mouse: HP USB optical travel mouse 757770-001 HP USB Laser 674318-001 HP Comfort Grip Wireless Mouse...

  • Page 32: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Torx T8 screw driver Phillips P0 and P1 screw drivers ● ● Non-marking pry tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 33: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 34: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 35 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 36: Removal And Replacement Procedures For Authorized Service Provider Parts

    PIN is not available, the entire system board must be replaced. Before returning the device for service, be sure to unlock the device using the PIN from the HP Touchpoint Manager website (http://www.hptouchpointmanager.com), and also disable the AORM feature in HP Computer Setup.

  • Page 37: Display Assembly Components (Panel, Bezel, Webcam, Microphone)

    Display assembly components (panel, bezel, webcam, microphone) All display assemblies include WLAN antenna transceivers and cables. WWAN models also include 2 WWAN antenna transceivers and cables. Full hinge-up displays are not spared. This section describes removing components that do not require that you entirely remove the display assembly from the computer.
  • Page 38 From the rear of the computer, press through the slightly open computer to disengage the bottom of the bezel (1). Open the computer. Use a tool to disengage the bottom of the bezel from the display (2), and then remove the bezel from the display.
  • Page 39 Flex the inside edges of the top edge (3), the left and right sides (4), and the bottom edge (5) of the display bezel until the bezel disengages from the display enclosure. The display bezel is available using spare part number 739568-001 on models with a webcam and 748015-001 on models without a webcam.
  • Page 40 Remove the four Phillips PM2.0×2.0 screws that secure the display panel to the display enclosure. ● 781959-001 — 35.6-cm (14.0-in), LED, AntiGlare display panel, UWVA ● 784476-001 — 35.6-cm (14.0-in), LED, AntiGlare display panel, SVA HD+ Rotate the top of the display panel downward (1) onto the keyboard. Lift the tape that secure the display cable connector on the panel (2), and then disconnect the cable from the connector (3).

  • Page 41: Bottom Cover

    Bottom cover NOTE: The bottom cover is available in the Plastics kit, spare part number 739575-001. Description Spare part number Plastics kit 739575-001 Before removing the bottom cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 42 Pry up on the top (near the display hinge) of the bottom cover to disengage it from the computer. Reverse the removal procedures to install the bottom cover. When reinstalling the bottom cover, install the screws in the sequence as illustrated in the following image. IMPORTANT: To prevent rocking, be sure to use the correct sequence when installing the screws.

  • Page 43: Display Assembly

    Display assembly This section describes removing components that require you to completely remove the display panel. For more information about removing display components that do not require that you remove the assembly from the computer, see Display assembly components (panel, bezel, webcam, microphone) on page NOTE: The display assembly is spared at the subcomponent level only.
  • Page 44 If you need to remove the display bezel, webcam/microphone module, or raw display panel, see the related procedures in Display assembly components (panel, bezel, webcam, microphone) on page If it is necessary to replace the display hinges: Display hinges are available in the Display Hinge Kit, spare part number 757987-001. Remove the four broadhead Phillips PM2.5×3.0 screws (1) that secure each display hinge to the display enclosure.

  • Page 45: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes double-sided tape) 739562-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 46: Battery

    Battery Description Spare part number 6-cell, 42-Wh, 1.93-Ah, Li ion battery 722297-005 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 47 Lift the battery out of the computer. NOTE: In the locked position there will be no red color shown in the latch slot. Component replacement procedures...

  • Page 48: Ssd Drive

    SSD drive Description Spare part number Solid-state drive 512-GB 798522-001 512-GB, TLC 835619-001 256-GB, SED, OPAL2 781964-001 256-GB, TLC 800168-001 256-GB 801976-001 180-GB 781961-001 180-GB, self-encrypting 781962-001 128-GB, TLC 800169-001 128-GB 781960-001 Before removing the hard drive, follow these steps: Turn off the computer.
  • Page 49 Remove the drive (2) by pulling it away from the connector. NOTE: mSATA drives are designed with notches to prevent incorrect insertion. Reverse this procedure to reassemble and install the mSATA drive. Component replacement procedures...

  • Page 50: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 51 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 52: Wwan Module

    WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP lt4112 LTE/HSPA+ Gobi 4G Module 790198-005 HP hs3110 HSPA+ Mobile Broadband Module 822829-005 HP lt4211 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-005 Before removing the WWAN module, follow these steps: Turn off the computer.
  • Page 53 Remove the WWAN module (3) by pulling the module away from the slot. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 54: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0 756748-005 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756749-005 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use in Indonesia 783721-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your...
  • Page 55 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 56: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes. Description Spare part number Keyboard (backlit; includes keyboard cable and backlight cable) 739563-xx1 For use in country Spare part For use in country Spare part...
  • Page 57 Release and disconnect the following connectors and cables: ● Release the keyboard connector (1) and remove the cable (2). ● Release the backlight connector (3) and remove the cable (4). Position the computer open and on its side. Component replacement procedures...
  • Page 58 Insert a screw driver or similar thin tool into the keyboard release opening under the memory module, and then press on the back of the keyboard until the keyboard disengages from the computer. Lift the rear edge of the keyboard (1), and then remove the keyboard (2). Remove the keyboard.

  • Page 59: Forcepad (Touchpad)

    ForcePad (Touchpad) Description Spare part number ForcePad (Touchpad) (includes cable) 739565-001 Before removing the ForcePad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 60 Remove the four Phillips PM2.0×2.5 screws (1) that secure the ForcePad to the computer, and then lift the ForcePad from the computer (2). Reverse the removal procedures to install the ForcePad. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 61: Nfc Module

    NFC module Description Spare part number NFC (Near Field Communication) module 781956-001 Before removing the NFC module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 62: Smart Card Reader

    Smart card reader Description Spare part number Smart card reader (includes cable) 739566-001 Before removing the smart card reader, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 63 Rotate the bottom up the reader upward at an angle (1), and then remove it from the computer (2). Reverse the removal procedures to install the smart card board. Component replacement procedures...

  • Page 64: Power Connector

    Power connector Description Spare part number Power connector 749612-001 Before removing the power connector, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 65: Heat Sink/Fan Assembly

    Heat sink/fan assembly NOTE: The heat sink/fan assembly spare part kit includes replacement thermal material. Description Spare part number Heat sink/thermal module with fans 781954-001 Before removing the heat sink/fan assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 66 Using both hands, lift up both fans at the same time and remove the assembly (3). CAUTION: Take extreme care when removing the heat sink and fan assembly. The heatpipes between the fans are very fragile and can be easily damaged and bent during removal. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 67: System Board

    Reverse this procedure to install the heat sink/fan assembly. System board NOTE: The system board spare part kit includes replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system xxxxxx-601: Windows 8.1 or Windows 10 operating system Description Spare part number...
  • Page 68 (3): Display panel ● ● (4): NFC module cable ● (5): Fingerprint reader ● (6): RTC battery (7): Multi-function board ● Remove the four Phillips PM2.0×3.0 screws that secure the system board to the computer. To remove the system board, be sure to lift near the middle of the board near the connectors as shown by callout (1) in the following image.
  • Page 69 Pull the system board away from and out of the computer (3), making sure the connectors on the side of the board are clear of the computer. Use the following image to determine all Mylar locations on the system board. Reverse this procedure to install the system board.

  • Page 70: Multi-Function Board

    Multi-function board Description Spare part number Function board 739574-001 Before removing the function board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 71: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 739567-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 72: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) 739577-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 73: Sim Slot

    SIM slot Description Spare part number Plastics Kit 739575-005 The Plastics Kit includes both the SIM slot insert for use in models with WWAN and the SIM slot cover for use in models without WWAN. Service technicians must remove the system board to remove the SIM slot cover. SIM slot insert (WWAN models) The SIM slot insert, used on WWAN models, matches the size of the SIM card and is customer removable.
  • Page 74 To remove the SIM slot cover, you must first remove the system board, and then pull the cover out of the SIM slot. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 75: Computer Setup (Bios) And Multiboot In Windows 7

    Computer Setup (BIOS) and MultiBoot in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 76: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 77: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > Help and Support. Select Updates and tune-ups, and then select Check for HP updates now. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 78: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 79: Dynamically Choosing A Boot Device Using The F9 Prompt

    Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: Open the Select Boot Device menu by turning on or restarting the computer, and then pressing while the “Press the ESC key for Startup Menu”...

  • Page 80: Computer Setup (Bios) And Multiboot In Windows 8.1

    Computer Setup (BIOS) and MultiBoot in Windows 8.1 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 81: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 82: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 83: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 84: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 85: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 86: Computer Setup (Bios), Tpm, And Hp Sure Start In Windows 10

    To start Computer Setup, follow these steps: Start Computer Setup. ▲ ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲...

  • Page 87: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes: ● Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter.

  • Page 88: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 89: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 90: Using Hp Sure Start (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 91: Using Setup Utility (Bios) In Ubuntu Linux

    Using Setup Utility (BIOS) in Ubuntu Linux Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 92: Restoring Factory Default Settings In Setup Utility

    Use the arrow keys to select Exit > Ignore Changes and Exit, and then press enter. ● -Or- ● Use the arrow keys to select Exit > Exit Discarding Changes. Click Yes, and then press enter. Restoring factory default settings in Setup Utility Start Setup Utility.

  • Page 93: Hp Pc Hardware Diagnostics (Uefi)

    10 HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 94 Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. Click Drivers & Downloads. In the text box, enter the product name, and then click Go. – or –...

  • Page 95: 11 Backup And Recovery In Windows 7

    11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 96: Creating Recovery Media

    Windows 7 operating system DVD—Installs the operating system without additional drivers or ● applications. Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP ● Software Setup utility installs drivers and applications. Creating recovery media NOTE: The Windows 7 operating system DVD can be created only once.

  • Page 97: Performing A System Recovery

    Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only). Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ●...

  • Page 98: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 99 wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer. CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed.

  • Page 100: 12 Backup And Recovery In Windows 8.1

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 101: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 102: Using Windows Operating System Media (Purchased Separately)

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 103: 13 Backup And Recovery In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 104: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 105: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 106: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 107: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 108: Backing Up, Restoring, And Recovering In Ubuntu Linux

    DVDs (DVD-R or DVD+R). HP recommends using blank DVD+R discs from a manufacturer you trust, because these recovery DVDs are so important. HP recommends having up to 3 blank DVD+R discs available for the restore image. If you use more than one disc, label each disc with the order in which it was created.

  • Page 109: Restoring The Original Factory State

    For most models, you will need at least 4GB of free space on the USB device. However, depending on the drivers and software installed on your computer, you may need slightly more than 4 GB of space. HP recommends that you use an 8 GB USB device or above for best results.

  • Page 110: Backing Up Your Data Files

    Backing up your data files The Deja Dup Restore Tool allows you to back up your data files. You should back up your data files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs. Be sure to back up your data at the following times: At regularly scheduled times ●...

  • Page 111: 15 Specifications

    15 Specifications Computer specifications Metric U.S. Dimensions Width 33.80 cm 13.3 in Depth 23.4 cm 9.19 in Height (non-touch) 1.59 cm 0.63 in Height (touch) 1.71 cm 0.67 in Weight Non-touch (Equipped with one memory module, WLAN 1.51 kg 3.33 lbs module, and mSATA drive) Touch (Equipped with one memory module, WLAN module, 1.69 kg...

  • Page 112: Cm (14.0-In) Hd+ Display Specifications

    35.6-cm (14.0-in) HD+ display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 113: 35.6-Cm (14.0-In) Fhd Display Specifications

    35.6-cm (14.0-in) FHD display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 300 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 114: M.2 Solid-State Drive Specifications

    M.2 solid-state drive specifications 128-GB* 180-GB* 256-GB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type ATA-7 ATA-7 ATA-7...

  • Page 115: 16 Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 116 Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap to accept or to reject. Remove all power and system batteries for at least 24 hours.

  • Page 117: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 118 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. 108 Chapter 16 Statement of memory volatility...

  • Page 119: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 120: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 121: 17 Power Cord Set Requirements

    17 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 122 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 123: 18 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 124: Index

    Index chipset, product description 1 spare part number 27 AC adapter, spare part numbers 20 components spare part numbers 18, 30 AC adapter/battery light 13 display 6 DisplayPort audio, product description 2 left side 11 identifying 13 audio-in (microphone) jack, right side 12 docking connector identifying 12...
  • Page 125 16, 55 webcam 6 HP PC Hardware Diagnostics (UEFI) wireless 8 packaging guidelines 24 using 83 plastic parts, service HP Recovery Disc Creator, using 85 M.2 solid-state drive considerations 22 HP Recovery Manager specifications 104 Plastics Kit correcting boot problems 97...
  • Page 126 95 restoring factory settings 66, spare part number 16 USB flash drive 96 71, 77 TouchPad using HP Recovery media 94 SIM card insert, illustrated 19 buttons 7 recovery media SIM slot Touchpad creating 93 removal 63...
  • Page 127 webcam identifying 6 spare part number 27 webcam light, identifying 6 webcam/microphone module removal 29 spare part number 18 Windows Refresh 92 Reset 92 system restore point 93, 94 Windows 7 operating system DVD creating 85 using for restore 88 Windows 7 operating system media creating 85 using for restore 88...

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