HP Stream PC 13 Maintenance And Service Manual
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HP Stream PC 13 Maintenance And Service Manual

HP Stream PC 13 Maintenance And Service Manual

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HP Stream Notebook PC 13
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Stream PC 13

  • Page 1 HP Stream Notebook PC 13 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Core are U.S. registered trademarks of Intel bound by the terms of the HP End User License Not all features are available in all editions of Corporation. Microsoft and Windows are U.S.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................4 Front ..................................4 Left side ................................. 6 Right side ................................7 Rear ..................................7 Labels ..................................8 3 Illustrated parts catalog ..........................9 Computer major components ..........................9 Display assembly components –...
  • Page 6 Recovering using HP Recovery Manager ................... 72 What you need to know before you get started ............. 72 Using the HP Recovery partition (select models only) ........... 73 Using HP Recovery media to recover ................73 Changing the computer boot order ................73 Removing the HP Recovery partition (select models only) ..........
  • Page 7 Removing the HP Recovery partition (select products only) ......... 79 11 Using HP PC Hardware Diagnostics (UEFI) ..................... 80 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............81 12 Power cord set requirements ........................82 Requirements for all countries ..........................82 Requirements for specific countries and regions ....................
  • Page 8 viii...

  • Page 9: Product Description

    External, 9.5-mm tray load, SATA, USB, DVD±RW DL SuperMulti Drive √ √ Audio and video Webcam: HP TrueVision HD, fixed (no tilt), with activity light, 1280×720 by 30 frames √ √ per second Dual digital microphones with appropriate echo-cancellation and noise-...
  • Page 10 ● Support for PS/2, SMBus ● Default on for 2-finger scroll and pinch Power 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter (non- √ √ requirements PFC, RC, 3-wire, 4.5-mm) 3-cell, 37-WHr, 3.25-AHr, Li-ion battery...
  • Page 11 Category Description Non- Touch touch Windows 10 Home Step-up NB Entry ML Compact √ Windows 10 Home with OneDrive Entry NB ML Compact Windows 10 Home with Office365 Personal Entry NB ML Compact Windows 10 Home Value NB EM/SL Compact Windows 10 Home with OneDrive Entry NB EM/SL Compact Windows 10 Home with Office365 Personal Entry NB EM/SL Compact Windows 10 Home CH/SL Compact (CPPP)

  • Page 12: External Component Identification

    External component identification Front Item Component Description Internal microphones (2) Record sound. WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen.
  • Page 13 To access this document in Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 14: Left Side

    Item Component Description To access this document in Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. Left side Item Component Description Security cable slot Attaches an optional security cable to the computer.

  • Page 15: Right Side

    Item Component Description To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated. To remove a card: Press in on the card it until it pops out. (14) Power light ●...

  • Page 16: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●...

  • Page 17: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer major components...
  • Page 18 792608-005 Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 806723-005 WWAN/GPS module: HP hs3110 HSPA+ Mobile Broadband Module 748599-005 HP hs3114 HSPA+ Mobile Broadband Module 748600-005 System board (includes a graphics subsystem with UMA memory, thermal grease, and thermal pads):...
  • Page 19 Item Component Spare part number Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB eMMC 792785-501 hard drive, and the Windows 8.1 Standard operating system Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB eMMC 792785-001 hard drive, and Windows 7 or a non-Windows operating system Equipped with an Intel Celeron N3050 processor with 2 GB system memory, 32 GB eMMC...

  • Page 20: Display Assembly Components - Non-Touch Screen

    Display assembly components – non-touch screen Item Description Spare part number Display bezel (includes Mylar screw covers) For use in magenta models 792768-001 For use in horizon blue models 792767-001 For use in cobalt blue models 830644-001 For use in purple models 830645-001 Display bezel screw covers: The display bezel screw covers are included in all display spare part kits.
  • Page 21 Item Description Spare part number Raw display panel (includes Mylar screw covers) 792779-001 Display Hinge Kit (includes left and right display hinges and Mylar screw covers) 792774-001 Display panel cable (includes Mylar screw covers) For use in models without a touch screen and without WWAN 792771-001 For use in models without a touch screen and with WWAN 798215-001...

  • Page 22: Display Assembly Components - Touch Screen

    Display assembly components – touch screen Item Description Spare part number Display panel assembly, includes bezel and Mylar screw covers For use in horizon blue models 792780-001 For use in orchid magenta models 792781-001 Display bezel screw covers: The display bezel screw covers are included in all display spare part kits. Webcam/microphone module (includes Mylar screw covers) 792793-001 Display panel cable (includes Mylar screw covers)

  • Page 23: Miscellaneous Parts

    For use in orchid magenta models 792762-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) 714657-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 741727-001 HP HDMI-to-VGA adapter 701943-001 RJ-45/USB adapter dongle 539614-001 HP USB external DVD±RW DL SuperMulti Drive...

  • Page 24: Sequential Part Number Listing

    539614-001 RJ-45/USB adapter dongle 701943-001 HP HDMI-to-VGA adapter 714657-001 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) 741727-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 747080-001 HP USB external DVD±RW DL SuperMulti Drive 748599-005 HP hs3110 HSPA+ Mobile Broadband Module...
  • Page 25 Spare part Description number 784638-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 787521-005 3-cell, 37-WHr, 3.25-AHr, Li-ion battery (includes cable) 792608-005 Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 792757-001 WWAN antenna Kit (includes wireless antenna cable, transceiver, Mylar screw covers, and screws) 792758-001 WLAN antenna Kit (includes wireless antenna cable, transceiver, Mylar screw covers, and screws)
  • Page 26 Spare part Description number 792785-001 System board equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB eMMC hard drive, and the Windows 7 or non-Windows operating systems (includes thermal grease and thermal pads) 792785-501 System board equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB eMMC hard drive, and the Windows 8.1 Standard operating system (includes thermal grease and thermal pads) 792785-601 System board equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB eMMC hard drive,...
  • Page 27 Spare part Description number 792791-AB1 Keyboard/top cover (does not include touchpad) for use in horizon blue models in Taiwan (includes keyboard cable) 792791-AD1 Keyboard/top cover (does not include touchpad) for use in horizon blue models in South Korea (includes keyboard cable) 792791-B31 Keyboard/top cover (does not include touchpad) for use in horizon blue models internationally (includes keyboard...
  • Page 28 795911-001 TouchPad for use in models without WWAN (includes cable) 796086-001 Power connector cable (includes tape) 797585-001 HP 14.0 Spectrum Blue Sleeve 797587-001 HP 14.0 Spectrum Magenta Sleeve 798213-001 Base enclosure for use in blue touch screen models without WWAN...
  • Page 29 Spare part Description number 830646-131 Keyboard/top cover with touchpad for use in cobalt blue models in Portugal (includes keyboard cable) 830646-141 Keyboard/top cover with touchpad for use in cobalt blue models in Turkey (includes keyboard cable) 830646-151 Keyboard/top cover with touchpad for use in cobalt blue models in Greece (includes keyboard cable) 830646-161 Keyboard/top cover with touchpad for use in cobalt blue models in Latin America (includes keyboard cable) 830646-171...
  • Page 30 Spare part Description number 830647-211 Keyboard/top cover with touchpad for use in purple models in Hungary (includes keyboard cable) 830647-251 Keyboard/top cover with touchpad for use in purple models in Russia (includes keyboard cable) 830647-261 Keyboard/top cover with touchpad for use in purple models in Bulgaria (includes keyboard cable) 830647-271 Keyboard/top cover with touchpad for use in purple models in Romania (includes keyboard cable) 830647-281...
  • Page 31 Spare part Description number 836872-271 Keyboard/top cover with touchpad for use in horizon blue models in Romania (includes keyboard cable) 836872-281 Keyboard/top cover with touchpad for use in horizon blue models in Thailand (includes keyboard cable) 836872-291 Keyboard/top cover with touchpad for use in horizon blue models in Japan (includes keyboard cable) 836872-A41 Keyboard/top cover with touchpad for use in horizon blue models in Belgium (includes keyboard cable) 836872-AB1...
  • Page 32 Spare part Description number 836873-AB1 Keyboard/top cover with touchpad for use in orchid magenta models in Taiwan (includes keyboard cable) 836873-AD1 Keyboard/top cover with touchpad for use in orchid magenta models in South Korea (includes keyboard cable) 836873-B31 Keyboard/top cover with touchpad for use in orchid magenta models internationally (includes keyboard cable) 836873-BA1 Keyboard/top cover with touchpad for use in orchid magenta models in Slovenia (includes keyboard cable) 836873-BB1...

  • Page 33: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 34: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 35: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
  • Page 36 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 37: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
  • Page 38 For use in country or region Spare part number For use in country or region Spare part number Includes touchpad; for use in orchid magenta models: For use in Belgium 836873-A41 For use in Portugal 836873-131 For use in Bulgaria 836873-261 For use in Romania 836873-271...
  • Page 39 For use in country or region Spare part number For use in country or region Spare part number Includes touchpad; for use in horizon blue models: For use in Belgium 836872-A41 For use in Portugal 836872-131 For use in Bulgaria 836872-261 For use in Romania 836872-271...
  • Page 40 For use in country or region Spare part number For use in country or region Spare part number Includes touchpad; for use in violet purple models: For use in Belgium 830647-A41 For use in Portugal 830647-131 For use in Bulgaria 830647-261 For use in Romania 830647-271...
  • Page 41 Remove one screw cover (3) from the middle rear of the computer bottom. The screw covers and the computer rear feet are included in the Rubber Kit, spare part number 792782-001 for horizon blue and orchid magenta models or 830713-001 for cobalt blue and violet purple models.
  • Page 42 Disconnect the following cables from the system board: (3): Battery cable (4): Touchpad cable (5): Keyboard cable (6): Power button board cable Remove the keyboard/top cover from the computer (7). Reverse this procedure to install the keyboard/top cover. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 43: Touchpad

    TouchPad Description Spare part number TouchPad for use in models without WWAN (includes cable) 795911-001 TouchPad for use in models with WWAN (includes cable) 792776-001 TouchPad cable 838683-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 44: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 792777-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 45: Wlan Module

    WLAN module Description Spare part number Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter 753076-005 Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter 753077-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784638-005 Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 792608-005...
  • Page 46 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 47: Wwan/Gps Module

    WWAN/GPS module Description Spare part number HP hs3110 HSPA+ Mobile Broadband Module 748599-005 HP hs3114 HSPA+ Mobile Broadband Module 748600-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 48 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 49: Battery

    Battery Description Spare part number Battery, 3-cell, 37-WHr, 3.25-AHr, Li-ion (includes cable) 787521-005 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 50: Usb/Card Reader Board

    USB/card reader board Description Spare part number USB/card reader board for use in models without WWAN (includes cable) 792778-001 USB/card reader board for use in models with WWAN (includes cable) 792769-001 Before removing the USB/card reader board, follow these steps: Shut down the computer.

  • Page 51: Speakers

    Speakers Description Spare part number Speakers (include left and right speakers and cables) 792784-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 52: Heat Sink

    Heat sink Description Spare part number Heat sink for use with Bay Trail (Celeron N2840) processors (includes thermal cloth) 792773-001 Heat sink for use with Braswell (Celeron N3050) processors (includes thermal cloth) 832476-001 Before removing the heat sink, follow these steps: Shut down the computer.
  • Page 53 Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 54: System Board

    System board Description Spare part number Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 64 GB eMMC hard drive, and 792786-501 the Windows 8.1 Standard operating system (includes thermal grease and thermal pads) Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 64 GB eMMC hard drive, and 792786-001 Windows 7 or a non-Windows operating system (includes thermal grease and thermal pads) Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB eMMC hard drive, and...
  • Page 55 Remove the five Phillips PM2.0×2.0 broad head screws (1) that secure the system board to the bottom cover. Lift the right side of the system board (2), and then pull the system board toward the right to remove it from the computer (3). Reverse this procedure to install the system board.

  • Page 56: Display Assembly - Non-Touch Screen Models

    Display assembly – non-touch screen models NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 57 Remove the two Phillips PM2.0×3.0 screws (2) that secure the bezel to the display assembly. NOTE: The screw covers may be difficult to remove. If you need to replace the covers, they are available in the Rubber Kit, spare part number 792782-001 for horizon blue and orchid magenta models or 830713-001 for cobalt blue and violet purple models.
  • Page 58 If it is necessary to replace the webcam/microphone module: Disconnect the webcam/microphone module cable (1) from the module. Detach and remove the module (2) from the display back cover. (The webcam/microphone module is attached to the display back cover with double-sided adhesive.) The webcam/microphone module is available using spare part number 793616-001 for models without a touch screen.
  • Page 59 Remove the four Phillips PM1.5×2.5 screws (1) that secure the display panel to the display back cover. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
  • Page 60 Remove the display panel (3). The display panel is available using spare part number 792779-001 for models without a-touch screen. The display back cover is available using the following spare part numbers: 792760-001: Orchid magenta models 792761-001: Horizon blue models 830640-001: Cobalt blue models 830641-001: Violet purple models If it is necessary to replace the display hinges:...
  • Page 61 Remove the display hinges (4). The display hinges are included in the Display Hinge Kit, spare part number 792774-001 for models without a touch screen. If it is necessary to replace the display panel cable: Release the display panel cable from the retention clips (1) and channel built into the display back cover.
  • Page 62 Remove the display panel cable (2). The display panel cable includes the webcam/microphone module cable and is available using the following spare part numbers: 792771-001: Models without a touch screen and without WWAN 798215-001: Models without a touch screen and with WWAN If it is necessary to replace the WLAN antenna cable and transceiver: Detach the antenna transceivers (1) from the display back cover.
  • Page 63 Release the antenna cables from the retention clips (2) and channel built into the top edge and right side of the display back cover. The antenna cables and transceivers are included in the WLAN Antenna Kit, spare part number 792758-001 and WWAN Antenna Kit, spare part number 792757-001. Reverse this procedure to reassemble and install the display assembly.

  • Page 64: Display Assembly - Touch Screen Models

    Display assembly – touch screen models NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 65 Remove the two Phillips PM2.0×3.0 screws (2) that secure the to the display assembly. NOTE: The screw covers may be difficult to remove. If you need to replace the covers, a Mylar screw cover kit is included in all display spare part kits. Lift the top of the rear cover upward (1), and then lift the cover from the display (2).
  • Page 66 Detach and remove the module (2) from the display back cover. (The webcam/microphone module is attached to the display back cover with double-sided adhesive.) The webcam/microphone module is available using spare part number 792793-001 for models with a touch screen. If it is necessary to replace the display hinges: Remove the four Phillips PM2.5×3.0 broad head screws (1) that secure the display hinges to the display back cover.
  • Page 67 Remove the display hinges (4). The display hinges are included in the Display Hinge Kit, spare part number 792775-001 for touch screen models. If it is necessary to replace the display panel cable: Lift the Mylar tape from atop the connector on the panel (1), and then disconnect the cable from the connector (2).
  • Page 68 Remove the cable from the clips on the side of the display panel (4), and then remove the display cable from the display (5). The display panel cable includes the webcam/microphone module cable and is available using the following spare part numbers: 792772-001: Models with a touch screen and without WWAN 798216-001: Models with a touch screen and with WWAN If it is necessary to replace the WLAN antenna cable and transceiver:...

  • Page 69: Power Connector Cable

    Release the antenna cables from the retention clips (2) and channel built into the top edge and right side of the display back cover. The antenna cables and transceivers are included in the WLAN Antenna Kit, spare part number 792758-001 and WWAN Antenna Kit, spare part number 792757-001. Reverse this procedure to reassemble and install the display assembly.
  • Page 70 Disconnect the power connector cable (1) from the system board. Release the power connector (2) from the retention clips built into the bottom cover. Remove the power connector cable (3). Reverse this procedure to install the power connector cable. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Using Setup Utility (Bios) In Windows 8.1

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 72 From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 73: Using Setup Utility (Bios) In Windows 10

    To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. – or –...

  • Page 74: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 75: Synchronizing A Tablet And Keyboard (Select Products Only)

    Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 76: Specifications

    Specifications Computer specifications Metric U.S. Tablet dimensions Width 33.32 cm 13.11 in Depth 22.44 cm 8.84 in Height (front to rear) 0.69 to 2.14 cm 0.27 to 0.84 in Weight (equipped with hard drive) 1.70 kg 3.75 lbs Weight (equipped with solid-state drive) 1.55 kg 3.42 lbs Input power...

  • Page 77: 33.8-Cm (13.3-In), Hd Display Specifications

    33.8-cm (13.3-in), HD display specifications Metric U.S. Active diagonal size 33.8-cm 13.3-in Resolution 1280x800 Display colors 262K Surface treatment Anti-glare Contrast ratio 300:1 (typical) Brightness 200 nits (typical) Viewing angle Backlight Response time 5.5 ms/10.5 ms (Typ)(Tr/Td) Viewing angle 45/45/15/35 (Typ)(L/R/U/D) 33.8-cm (13.3-in), HD display specifications...

  • Page 78: Backing Up, Restoring, And Recovering In Windows 8.1

    Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 79: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 80: Recovering Using Hp Recovery Manager

    Creating HP Recovery media (select models only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 81: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 82: Removing The Hp Recovery Partition (Select Models Only)

    Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows.

  • Page 83: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 84: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 85: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 86: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 87: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 88: Using Hp Pc Hardware Diagnostics (Uefi)

    11 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 89: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 90: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 91 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 92: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 93: Index

    13, 15, 17, removal 41 display panel cable 53, 59 spare part number 10, 17, 41 removal 53, 59 HP PC Hardware Diagnostics (UEFI) BIOS spare part number 13, 14, 17, using 80 determining version 63, 65 20, 54, 60...
  • Page 94 72, 77 product description 2 TouchPad USB flash drive 73, 78 USB 2.0 6, 7 removal 35 using HP Recovery media 71, 76 power button 4 spare part number 10, 17, 20, recovery media power button board creating 70, 75...
  • Page 95 TouchPad zone 4 transporting guidelines 27 traveling with the computer 8 USB 2.0 port 7 USB 3.0 port 6 USB/card reader board removal 42 spare part number 11, 17, 42 video, product description 1 webcam light 5 webcam, location 5 webcam/microphone module removal 50, 57 spare part number 12, 14, 20,...

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