HP ZBook 15 G2 Maintenance And Service Manual
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HP ZBook 15 G2 Maintenance And Service Manual

Mobile workstation
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HP ZBook 15 G2 Mobile Workstation
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  • Page 1 HP ZBook 15 G2 Mobile Workstation Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................7 Display ..................................7 Top ..................................8 TouchPad ............................. 8 Lights ..............................9 Buttons, speakers, and fingerprint reader (select models only) ............10 Keys ..............................11 Front ..................................12 Left ..................................
  • Page 6 5 Removal and replacement procedures for Customer Self-Repair parts ............. 36 Component replacement procedures ........................36 Battery ............................... 37 Service cover ............................. 38 Hard drive ............................39 Optical drive ............................41 WWAN module ........................... 43 Solid-state drive (M.2) ........................45 WLAN module ............................
  • Page 7 Setting a MultiBoot Express prompt ................105 Entering MultiBoot Express preferences ..............105 Using HP Sure Start ............................106 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ..............107 Using Computer Setup ............................107 Starting Computer Setup ........................ 107 Navigating and selecting in Computer Setup .................
  • Page 8 10 HP PC Hardware Diagnostics (UEFI) ......................112 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............113 11 Backup and recovery in Windows 7 ......................114 Creating recovery media and backups ......................114 Guidelines ............................114 Creating recovery media with HP Recovery Disc Creator ............... 114 Creating recovery media ....................
  • Page 9 15 Statement of memory volatility ........................ 129 Nonvolatile memory usage ..........................131 Questions and answers ............................. 133 Using HP Sure Start (select models only) ......................134 16 Power cord set requirements ........................135 Requirements for all countries .......................... 135 Requirements for specific countries and regions ..................... 135 17 Recycling ..............................

  • Page 11: Product Description

    Product description Category Description Product Name HP ZBook 15 G2 Mobile Workstation Processors ● Intel® Quad Core® i7-4910MQ 2.90-GHz (SC turbo up to 3.90-GHz) processor (1600-MHz front-side bus (FSB), 8.0-MB L3 cache, 47 W) Intel Quad Core i7-4810MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz ●...
  • Page 12 Category Description ● 32768-MB total system memory (8192-MB×4) 16384-MB total system memory (8192-MB×2 or 4096-MB×4) ● ● 8192-MB total system memory (8192-MB×1, 4096-MB×2) ● 4096-MB total system memory (4096-MB×1) MiniCard solid-state drive 512-GB mSATA SSD 256-GB mSATA SSD Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37-in) thickness Support for Serial ATA Support for 3D DriveGuard hard drive protection...
  • Page 13 Two WWAN antennas built into display assembly Security provided by subscriber identify module (SIM), slot located in battery bay Support for the following WWAN formats: HP hs3110 HSPA+ Mobile Broadband Module ● ● HP lt4211 LTE/EV-DO/HSPA+ Gobi 4G Module ●...
  • Page 14 Category Description Docking Docking support for HP Docking Station Docking support for HP Advanced Docking Station Keyboard/pointing devices Full-size, island-style, backlit (and non-backlit) keyboard with numeric keypad Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch- zoom as default Support for Windows dual-point (pointing stick with 3 pointing stick buttons plus TouchPad...
  • Page 15 Category Description ● Windows 10 Professional 64 Windows 10 Professional 64 Downgrade Windows 7 64 ● ● Windows 8.1 CH 64-bit (only available in the People's Republic of China with Hardware Kit) Windows 8.1 CH 64 CPPP ● ● Windows 8.1 Professional 64-bit ●...
  • Page 16 Category Description ● Windows 7 Ultimate 64-bit, Service Pack 1 Windows 7 Ultimate 32-bit, Service Pack 1 ● Serviceability End user replaceable parts: AC adapter ● ● Battery (system) ● Hard drive ● Keyboard ● Memory modules (4, 2 expansion and 2 primary) ●...

  • Page 17: External Component Identification

    To use the webcam: Windows 7: Select Start > All Programs > Communication and Chat > CyberLink YouCam. Windows 8.1: Access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Windows 10: Type camera in the taskbar search box, and then select Camera.

  • Page 18: Top

    Windows 7: Select Start > Help and Support > User Guides. Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. TouchPad...

  • Page 19: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 20: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 21: Keys

    Component Description Right-click the Start button, and then select Power Options. Speakers Produce sound. Wireless button Turns the wireless feature on or off but does not establish a wireless connection. Volume mute button Mutes and restores speaker sound. Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon.

  • Page 22: Front

    ● Off: The battery is fully charged. Hard drive/optical drive light ● Blinking white: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Chapter 2 External component identification...

  • Page 23: Left

    Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.

  • Page 24: Right

    Environmental Notices. To access this guide: Windows 7: Select Start > Help and Support > User Guides. Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 25: Rear

    Rear Component Description USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Power connector Connects an AC adapter. AC adapter/battery light ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent.

  • Page 26: Bottom

    Bottom Component Description Battery release latch Releases the battery from the battery bay. Battery bay Holds the battery. SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. Docking connector Connects an optional docking device. Accessory battery connector Connects an optional accessory battery.
  • Page 27 To access Help and Support in Windows 7, select Start > Help and Support. To access HP Support Assistant in Windows 8.1, from the Start screen, select the HP Support Assistant app. Windows 10: Type support in the taskbar search box, and then select the HP Support Assistant app.

  • Page 28: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

  • Page 29: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Computer major components...
  • Page 30 735965-001 15.6-in, FHD, UWVA, DreamVision display assembly not equipped with a webcamera 735964-001 Hinge Cover Kit, includes: 734294-001 (2a) Hinge cover (includes HP logo) (2b) Left-side rear corner cover (2c) Right-side-side rear corner cover Keyboard (includes keyboard cable): Keyboard with backlight and pointing stick (includes keyboard cable, backlight cable, and pointing stick cable):...
  • Page 31 Item Component Spare part number For use in South Korea 733688-AD1 For use in Spain 733688-071 For use in Sweden and Finland 733688-B71 For use in Switzerland 733688-BG1 For use in Taiwan 733688-AB1 For use in Thailand 733688-281 For use in Turkey 733688-141 For use in Turkey (F) 733688-541...
  • Page 32 Item Component Spare part number For use in South Korea 745663-AD1 For use in Spain 745663-071 For use in Sweden and Finland 745663-B71 For use in Switzerland 745663-BG1 For use in Taiwan 745663-AB1 For use in Thailand 745663-281 For use in Turkey 745663-141 For use in Turkey F 745663-541...
  • Page 33 Item Component Spare part number Intel Dual Core i5-4340M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz FSB, 765142-001 3.0-MB L3 cache, 37 W) Intel Dual Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 768420-001 3.0-MB L3 cache, 37 W) (14) Graphics board (includes replacement thermal material): NVIDIA Quadro K1100M NVIDIA N15P-Q1 graphics board...
  • Page 34 Spare part number 128-GB, Z Turbo Drive, PCIe 813137-001 (23) WWAN module: HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module (for use in the United States and 740011-001 Canada) HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-001 HP hs3110 HSPA+ Mobile Broadband Module...

  • Page 35: Led Display Assembly Subcomponents

    LED display assembly subcomponents Item Component Spare part number Display bezel: For use only on computer models equipped with a webcamera 734301-001 For use only on computer models not equipped with a webcamera 734302-001 For use only on computer models equipped with a QHD+ display and with a webcamera 784471-001 For use only on computer models not equipped with a QHD+ display and with a webcamera 784472-001...

  • Page 36: Bracket Kit

    Item Component Spare part number Display hinges (includes left and right hinges and display panel cable bracket) 784464-001 Display Panel Support Kit (includes display enclosure, display panel cable, and wireless 784466-001 antenna cables and transceivers) Bracket Kit Item Component Spare part number Bracket Kit, includes: 734299-001 Security cable lock bracket...

  • Page 37: Plastics Kit

    Plastics Kit Item Component Spare part number Plastics Kit, includes: 734297-001 ExpressCard reader bezel Fingerprint reader blank cover Fingerprint reader bezel SD card reader bezel System lens Plastics Kit...

  • Page 38: Mass Storage Devices

    Mass storage devices Item Component Spare part number Solid-state drive, 2.5-inch 512-GB, SATA-3 795962-001 512-GB, SATA-3, self-encrypting drive (SED), OPAL 2 813139-001 256-GB, SATA-3 795959-001 256-GB, SATA-3, self-encrypting drive (SED), OPAL 1 795960-001 256-GB, SATA-3, self-encrypting drive (SED), OPAL 2 795961-001 240-GB, SATA-3 795958-001...

  • Page 39: Miscellaneous Parts

    735602-001 Hard drive upgrade bay 734298-001 Miscellaneous parts Component Spare part number AC adapter: 200-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693708-001 150-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693707-001 Power cord (3-pin, black, 1.83-m): For use in APD 491683-D91...
  • Page 40 491683-031 Power cord (3-pin, black, 1.00-m): For use in Taiwan 755530-AB1 Docking station, cable lock 575921-001 HP Ultraslim Keyed Cable Lock 703372-001 HP DisplayPort to HDMI 1.4 Adapter 749288-001 Screw Kit 734282-001 Mouse HP USB laser 674318-001 HP Wireless 691922-001...

  • Page 41: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 and P1 screw drivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 42: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 43 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 44: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 45 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 46: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.

  • Page 47: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 48: Service Cover

    Service cover Description Spare part number Service cover 734278-001 Before removing the service cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 49: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. These components are included in the Hard Drive Hardware Kit, spare part number 734280-001. Description Spare part number Hard drive, 2.5-inch 1-TB, 7200-rpm, 9.5-mm 766644-001 1-TB, 5400-rpm, 2.5-in 778192-001...
  • Page 50 Lift the hard drive (3), and then pull the hard drive out of the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the hard drive tab toward you. Remove the four Phillips PM3.0×3.5 screws (1) that secure the hard drive bracket to the hard drive.

  • Page 51: Optical Drive

    Reverse this procedure to install the hard drive. Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 735600-001 Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 735599-001 DVD±RW SuperMulti Double-Layer Drive 735602-001 Hard drive upgrade bay...
  • Page 52 Insert a thin tool into the optical drive tab access (2) and press the tab to the left to release the optical drive from the computer. Remove the optical drive (3). Reverse this procedure to install the optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 53: Wwan Module

    WWAN module Description Spare part number HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module (for use in the United States and Canada) 740011-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-001 HP hs3110 HSPA+ Mobile Broadband Module 822828-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 54 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 55: Solid-State Drive (M.2)

    Solid-state drive (M.2) Description Spare part number 512-GB, M.2, PCIe 813138-001 256-GB, M.2, PCIe 795955-001 128-GB, M.2, PCIe 813137-001 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 56: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter 710663-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.0 combo 717379-001 Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n (2x2) WiFi 717380-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.0 combo (for use in Indonesia) 747833-001...
  • Page 57 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 58: Primary Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 59 Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 60: Keyboard

    Keyboard For use in country or region Spare part For use in country or region Spare part number number Keyboard with backlight and pointing stick (includes keyboard cable, backlight cable, and pointing stick cable): For use in Belgium 733688-A41 For use in Northwest Africa 733688-FP1 For use in Brazil 733688-201...
  • Page 61 For use in country or region Spare part For use in country or region Spare part number number For use in Italy 745663-061 For use in Thailand 745663-281 For use in Japan 745663-291 For use in Turkey 745663-141 For use in Turkey F 745663-541 For use in Latin America 745663-161...
  • Page 62 Insert a thin tool into the keyboard release hole in the optical drive bay, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up, with the front toward you. Open the computer as far as it will open.
  • Page 63 Remove the keyboard (4). Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 64: Expansion Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 65 Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 66: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There are as many as 74 screws that must be removed, replaced, and/or loosened when servicing the computer.
  • Page 67 Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure with double-sided adhesive.) Remove the RTC battery and cable. Reverse this procedure to install the RTC battery. Component replacement procedures...

  • Page 68: Top Cover

    Top cover Description Spare part number Top cover (includes TouchPad, TouchPad cable, and TouchPad bracket) 734281-001 Before removing the top cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 69 Remove the following screws that secure the top cover to the computer: (1) Three Torx T8M2.5×4.5 screws in the optical drive bay (2) Four Torx T8M2.5×4.5 screws in the battery bay (3) Two Phillips PM2.0×3.0 screws in the hard drive bay Turn the computer right side up with the front toward you.
  • Page 70 Remove the Torx T8M2.5×6.5 screw (3) that secures the top cover to the computer. Lift the rear edge of the top cover (1) until the left and right sides and the front edge detach from the computer. Slide the top cover (2) forward until the fingerprint reader board cable and the TouchPad cable are accessible.
  • Page 71 Remove the top cover (5). Reverse this procedure to install the top cover. Component replacement procedures...

  • Page 72: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable and double-sided adhesive) 734286-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 73 Remove the fingerprint reader board (4) and cable. Reverse this procedure to install the fingerprint reader board. Component replacement procedures...

  • Page 74: Function Button Board

    Function button board Description Spare part number Function button board (includes cable and double-sided adhesive) 734284-001 Before removing the function button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 75 Lift the right side of the function button board (3) until it rests at an angle. Remove the function button board (4) by sliding it up and to the right at an angle. Reverse this procedure to install the function button board. Component replacement procedures...

  • Page 76: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 734285-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 77: Expresscard Assembly

    Reverse this procedure to install the power button board. ExpressCard assembly Description Spare part number ExpressCard assembly (includes activity LEDs and Thunderbolt port, Dual Mode DisplayPort, and USB 794579-001 port) Before removing the ExpressCard assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 78 Remove the the ExpressCard assembly (5). Reverse this procedure to install the ExpressCard assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 79: Smart Card Reader

    Smart card reader Description Spare part number Smart card reader (includes cable) 742159-001 Before removing the smart card reader, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 80: Audio/Usb Board

    Reverse this procedure to install the smart card reader and cable. Audio/USB board Description Spare part number Audio/USB board (includes SD Card reader) 734288-001 Before removing the audio/USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 81: Usb Board

    Disconnect the audio/USB board (2) from the system board by lifting up on the left side of the audio/USB board. Remove the audio/USB board. Reverse this procedure to install the audio/USB board. USB board Description Spare part number USB board (includes cable and double-sided adhesive) 734293-001 Before removing the USB board, follow these steps: Turn off the computer.
  • Page 82 Release the ZIF connector (1) to which the USB board cable is attached, and then disconnect the USB board cable from the system board. Detach the USB board cable (2) from the base enclosure. (The USB board cable is attached to the base enclosure with double-sided adhesive.) Remove the Torx T8M2.5×4.5 screw (3) that secures the USB board to the base enclosure.

  • Page 83: Speakers

    Speakers Description Spare part number Speakers (includes cable) 734292-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 84: Fan/Heat Sink Assembly

    Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. Description Spare part number For use only with an NVIDIA Quadro K1100M NVIDIA N15P-Q1 graphics board, spare part number 734289-001 785223-001 For use only with an NVIDIA Quadro K610M NVIDIA N15M-Q2 graphics board, spare part number 734290-001 785225-001 For use only with an NVIDIA Quadro K2100M NVIDIA N15P-Q3 graphics board, spare part number...
  • Page 85 Remove the fan/heat sink assembly (4). NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and the system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed.
  • Page 86 Reverse this procedure to install the fan/heat sink assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 87: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Quad Core i7-4910MQ 2.90-GHz (SC turbo up to 3.90-GHz) processor (1600-MHz FSB, 8.0-MB L3 778693-001 cache, 47 W) Intel Quad Core i7-4810MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 6.0-MB L3 778692-001 cache, 47 W) Intel Quad Core i7-4710MQ 2.50-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 6.0-MB L3...

  • Page 88: Graphics Board

    Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Graphics board NOTE: The graphics board spare part kit includes replacement thermal material.
  • Page 89 Optical drive (see Optical drive on page Keyboard (see Keyboard on page Top cover (see Top cover on page Fan/heat sink assembly (see Fan/heat sink assembly on page Remove the graphics board: Remove the two Torx T8M2.5×4.5 screws (1) that secure the graphics board to the system board. (The graphics board tilts up.) Remove the graphics board (2) by pulling the board away from the slot at an angle.

  • Page 90: Display Assembly

    Display assembly NOTE: The DreamVision display assembly is spared as a whole unit assembly only. The LED display assembly is spared at the subcomponent level only. For more LED display assembly spare part information, see the individual removal subsections. Description Spare part number 15.6-in, FHD, UWVA, DreamVision display assembly equipped with a webcamera 735965-001...
  • Page 91 Release the wireless antenna cables (1) from the routing clips (2) and channels built into the base enclosure. Turn the computer right side up, with the rear toward you. Remove the four Torx T8M2.0×3.0 screws (1) that secure the hinge cover to the computer. Remove the hinge cover (2).
  • Page 92 Remove the two Torx T8M2.5×4.5 screws that secure the display assembly to the base enclosure. Position the computer with the front toward you. Open the computer as far as it will open. Remove the Phillips PM2.0×3.0 screw (1) that secures the display panel cable and bracket to the system board.
  • Page 93 Release the wireless antenna cables from the routing channels built into the base enclosure. Remove the two Torx T8M2.5×6.5 screws (1) that secure the display assembly to the base enclosure. Remove the display assembly (2). NOTE: Steps 19 through 22 apply only to LED display assemblies. If it is necessary to replace the display bezel or any of the LED display assembly subcomponents: Component replacement procedures...
  • Page 94 Remove the two screw covers (1) and the two Phillips PM2.0×5.5 screws (2) that secure the display bezel to the display assembly. The screw covers are available in all LED display assembly subcomponent spare part kits. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 95 If it is necessary to replace the display panel: Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects.
  • Page 96 Disconnect the webcamera/microphone module cable (1) from the webcamera/ microphone module. Detach the webcamera/microphone module (2) from the display enclosure. (The webcamera/ microphone module is attached to the display enclosure with double-sided adhesive.) Remove the webcamera/microphone module. The webcamera/microphone module is available using spare part number 784208-001. The microphone module is available using spare part number 735370-001.

  • Page 97: System Board

    Remove the display hinges (2). The display hinges are available using spare part number 784464-001 and include the left and right hinges. Reverse this procedure to reassemble and install the display assembly. System board NOTE: The system board spare part kit includes battery connector bracket and replacement thermal material.
  • Page 98 Keyboard (see Keyboard on page Top cover (see Top cover on page ExpressCard assembly (see ExpressCard assembly on page Audio/USB board (see Audio/USB board on page Speakers (see Speakers on page Fan/heat sink assembly (see Fan/heat sink assembly on page Display assembly (see Display assembly on page NOTE:...
  • Page 99 Disconnect the following cables from the system board: (1) Power connector cable (2) RJ-45 (network) cable (3) USB board cable Remove the right-side rear corner cover (1). The right-side rear corner cover is included in the Hinge Cover Kit, spare part number 734294-001. Remove the seven Torx T8M2.5×4.5 screws (2) that secure the system board to the base enclosure.
  • Page 100 Lift up on the left side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 101: Power Connector Cable

    Power connector cable NOTE: The power connector cable is included in the Cable Kit, spare part number 785222-001. Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 102 Release the power connector (3) from the clips and mold built into the base enclosure. Remove the power connector cable. Reverse this procedure to install the power connector cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 103: Rj-45 (Network) Cable

    RJ-45 (network) cable NOTE: The RJ-45 (network) cable is included in the Cable Kit, spare part number 785222-001. Before removing the RJ-45 (network) cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 104 Remove the left-side rear corner cover (2). The left-side rear corner cover is included in the Hinge Cover Kit, spare part number 734294-001. Remove the Phillips PM2.0×5.5 screw (1) that secures the security cable lock bracket to the base enclosure. Remove the security cable lock bracket (2).
  • Page 105 Remove the RJ-45 (network) cable (3). Reverse this procedure to install the RJ-45 (network) cable. Component replacement procedures...

  • Page 106: Computer Setup (Bios) And Multiboot In Windows 7

    Computer Setup (BIOS) and MultiBoot in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 107: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 108: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > Help and Support. Select Updates and tune-ups, and then select Check for HP updates now. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 109: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 110: Setting A Multiboot Express Prompt

    BIOS to its previously safe state automatically, without user intervention. Your computer ships with HP Sure Start configured and enabled. Most users can use HP Sure Start with the default configuration. For more information, go to http://www.hp.com/support, and then select your country. Select Drivers &...

  • Page 111: Computer Setup (Bios) And Multiboot In Windows 8.1

    Computer Setup (BIOS) and MultiBoot in Windows 8.1 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 112: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 113: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 114: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 115: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 116: Using Hp Sure Start

    BIOS to its previously safe state automatically, without user intervention. Your computer ships with HP Sure Start configured and enabled. Most users can use HP Sure Start with the default configuration. For more information, go to http://www.hp.com/support, and then select your country. Select Drivers &...

  • Page 117: Computer Setup (Bios), Tpm, And Hp Sure Start In Windows 10

    To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● ▲...

  • Page 118: Restoring Factory Settings In Computer Setup

    Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. 108 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10...

  • Page 119: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 120: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 121: Using Hp Sure Start (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 122: Hp Pc Hardware Diagnostics (Uefi)

    10 HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 123: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 124: 11 Backup And Recovery In Windows 7

    11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 125: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP ●...

  • Page 126: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 127: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 128 To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.

  • Page 129: 12 Backup And Recovery In Windows 8.1

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 130: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 131: Using Windows Operating System Media (Purchased Separately)

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 132: 13 Backup And Recovery In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 133: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 134: Restore And Recovery

    122. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP...

  • Page 135: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 136: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 137: 14 Specifications

    14 Specifications Computer specifications Metric U.S. Dimensions Width 38.2 cm 15.0 in Depth 25.7 cm 10.1 in Height (front to rear, LED display assembly) 3.1 to 3.6 cm 1.2 to 1.4 in Weight (computer equipped with Intel Dual Core processor, 2.93 kg 6.45 lb 500-GB hard drive, optical drive, one memory module,...

  • Page 138: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB** 500-GB** Dimensions Height 9.5 mm 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec...

  • Page 139: 15 Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 140 Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap to accept or to reject. Remove all power and system batteries for at least 24 hours.

  • Page 141: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 142 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. 132 Chapter 15 Statement of memory volatility...

  • Page 143: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 144: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 145: 16 Power Cord Set Requirements

    16 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 146 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 147: 17 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 148: Index

    Index Bracket Kit AC adapter, spare part numbers 29 components 26 display assembly AC adapter/battery light 12, 15 spare part number 26 removal 80 accessory battery connector, buttons spare part numbers 20, 80 identifying 16 center TouchPad 8 display bezel audio, product description 3 left pointing stick 8 removal 83...
  • Page 149 HP PC Hardware Diagnostics (UEFI) num lock 9 illustrated 26 using 112 optical drive 12 removal 62 HP Recovery Disc Creator, using 114 power 9, 12 fingerprint reader, identifying 11 HP Recovery Manager RJ-45 (network) status 15 fn key, identifying 11...
  • Page 150 124 service door, identifying 17 power connector, identifying 15 USB flash drive 125 service tag 18 power cord using HP Recovery media 123 serviceability, product description 6 set requirements 135 recovery media setup utility spare part numbers 29, 30...
  • Page 151 SIM slot, identifying 16 TouchPad on/off button, WLAN module slots identifying 8 removal 46 ExpressCard 13 TouchPad zone spare part numbers 24, 46 security cable 13 identifying 8 workstation guidelines 34 TPM settings 110 WWAN antennas, identifying 7 smart card 13 transporting guidelines 34 WWAN module Smart card reader 13...

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