HP EliteBook Revolve 810 G3 Maintenance And Service Manual
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HP EliteBook Revolve 810 G3 Maintenance And Service Manual

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  • Page 1 HP EliteBook Revolve 810 G3 Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 5 Display ................................... 7 Keys ..................................8 Lights ..................................9 TouchPad ................................10 Left side ................................10 Right side ................................11 Rear ..................................12 Bottom ................................. 13 3 Illustrated parts catalog ..........................
  • Page 8 Fan/heat sink assembly ........................49 Hinge cover ............................50 Display assembly ..........................52 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 8 ........54 Using Computer Setup ............................54 Starting Computer Setup ........................54 Navigating and selecting in Computer Setup ................... 54 Restoring factory settings in Computer Setup .................
  • Page 9 Setting a MultiBoot Express prompt ................65 Entering MultiBoot Express preferences ............... 65 Using HP PC Hardware Diagnostics (UEFI) (select models only) ................ 66 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........66 9 Specifications ............................. 68 Computer specifications ............................68 10 Backup and recovery –...
  • Page 10 13 Power cord set requirements ........................84 Requirements for all countries ........................... 84 Requirements for specific countries and regions ....................84 14 Recycling ..............................86 Index ................................87...

  • Page 11: Product Description

    Product description Category Description Product Name HP EliteBook Revolve 810 G3 ● Processors Intel® Core® i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache, dual core, 15-W) ● Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache, dual core, 15-W) ●...
  • Page 12 Two wireless wide area network (WWAN) antennas built into computer Integrated WWAN options by way of wireless module Support for the following WWAN modules: ● HP hs3110 HSPA+ Mobile Broadband Module ● HP lt4211 LTE/EV-DO/HSPA+ Gobi 4G Module ● HP lt4112 LTE/HSPA+ Gobi 4G Module...
  • Page 13 Support for ClickPad with image sensor, scroll, pinch, zoom, rotate, and 3-finger flick) Multitouch gestures enabled Power requirements Support for 65-W HP Smart AC adapter (RC, V, EM, 3-wire) and 45-W HP Smart AC adapter (non- PFV, RC, 3-wire) Power cord is configurable; either 1.8-meter (6.0-feet) or 1.0-meter (3.2-feet)
  • Page 14 Category Description ● Operating system (continued) Windows 8.1 (Update) 64-bit (only available and required with Windows 8.1 Professional Downgrade operating system. Do not include for Asia Pacific countries or regions or the People’s Republic of China) ● Windows 8.1 Country-Specific (Update) 64-bit (for service only) ●...

  • Page 15: External Component Identification

    External component identification CAUTION: To prevent damage to the display hinges, when in notebook configuration, do not rotate the display counterclockwise, and do not force the rotating action. To change your notebook to a tablet...
  • Page 16 Rotate the display clockwise 180 degrees until the display faces backwards. Lower the display over the keyboard. To change the tablet back into a notebook, reverse these steps. Chapter 2 External component identification...

  • Page 17: Display

    To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

  • Page 18: Keys

    Keys NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or...

  • Page 19: Lights

    Lights NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Mute light Amber: Computer sound is off. ●...

  • Page 20: Touchpad

    TouchPad NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description TouchPad on/off button Turns the TouchPad on or off. TouchPad zone Moves the pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse.

  • Page 21: Right Side

    Right side Item Component Description Power button Turns power on and off. ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components.

  • Page 22: Rear

    Rear NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description RJ-45 (network) jack Connects a network cable. ● Green (left): The network is connected. ● Amber (right): Activity is occurring on the network. USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.Connects an optional...

  • Page 23: Bottom

    Bottom NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description Service cover Gives access to the hard drive, the wireless LAN module slot, the WWAN module slot (select models only), and the memory module slots.

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Bottom on page 13 for battery removal instructions.

  • Page 25: Computer Major Components

    Computer major components Computer major components...
  • Page 26 Item Component Spare part number Display assembly, 11.6-in, HD, (1366×768), LED, LVDS, UWVA , ultraslim display (includes 801799-001 display hinge, microphone, webcam, and Windows button) (2a) Hinge cover (includes hinge cap (2b), WWAN antenna cables and transceivers, and WWAN 753714-001 antenna cable shield) Keyboard with backlight (includes backlight cable and keyboard cable): For use in Belgium...
  • Page 27 Item Component Spare part number For use in Turkey 716747-141 For use in the United Kingdom and Singapore 716747-031 For use in the United States 716747-001 Top cover (includes NFC antenna) 804355-001 System board (includes processor and replacement thermal material): Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0- 801797-601 MB L3 cache, dual core, 15-W) and the Windows 8 Professional operating system...

  • Page 28: Miscellaneous Parts

    6-cell, 44-Wh, 1.98-Ah, Li-ion battery (includes rubber feet and speaker grilles) 698943-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (RC, V, EM, 3-wire) 693710-001 45-W HP Smart AC adapter (non-PFV, RC, 3-wire) 744893-001 Power cord (3-pin, black, 1.83-m): For use in Argentina...
  • Page 29 Component Spare part number For use in Europe 490371-021 For use in India 490371-D61 For use in Israel 490371-BB1 For use in Italy 490371-061 For use in Japan 490371-291 For use in North America 490371-001 For use in the People's Republic of China 490371-AA1 For use in South Africa 490371-AR1...

  • Page 30: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 31: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 32: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 33: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 34: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 35: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.

  • Page 36: Service Cover

    Pivot the battery up and back and then remove the battery (2). Reverse this procedure to install the battery. Service cover Description Spare part number Service cover (includes 6 captive retention screws and 2 rubber feet) 753713-001 Before removing the service cover, follow these steps: Turn off the computer.
  • Page 37 Remove the two Phillips PM2.0×8.5 screws (4) that secure the service cover to the computer. Loosen the four captive Phillips screws (1) on the front edge of the service cover. Loosen the two captive Phillips screws (2) on the rear edge of the service cover. Lift the front edge of the service cover (3) until the cover detaches from the computer, and then remove the service cover (4) from the computer.

  • Page 38: Wwan Module

    WWAN module Description Spare part number HP hs3110 HSPA+ Mobile Broadband Module 793516-001 HP lt4211 LTE/EV-DO/HSPA+ Gobi 4G Module 793116-001 HP lt4112 LTE/HSPA+ Gobi 4G Module 790198-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 39 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the WWAN module terminal, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 40: Wlan Module

    WLAN module Description Spare part number 11ac+BT4 2x2 PCle+USB NGFF INDO 783721-001 Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2×2 WiFi + BT 4.0 Combo Adapter 756748-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 41 Remove the WLAN module (3) by pulling the module away from the connection at an angle. NOTE: If the WLAN antennas are not connected to the WLAN module, the protective sleeve should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 42: Solid-State Drive

    Solid-state drive Description Spare part number 512-MB, M2, SATA-3 796427-001 256-MB, M2, SATA-3 804358-001 256-MB, M2, SATA-3, SED, Opal 2 785503-001 256-MB, M2, SATA-3, TLC 804361-001 180-MB, M2, SATA-3 753730-001 180-MB, M2, SATA-3, SED, Opal 2 804357-001 128-MB, M2, SATA-3 804356-001 128-MB, M2, SATA-3, TLC 804360-001...
  • Page 43 Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the solid-state drive. Component replacement procedures...

  • Page 44: Memory Module

    Memory module Description Spare part number 8 GB memory module (PC3, 12800, 1600) 693374-001 4 GB memory module PC3L 12800 1600) 691740-001 Before removing a memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 45: Removal And Replacement Procedures For Authorized Service Provider Parts

    PIN is not available, the entire system board must be replaced. Before returning the device for service, be sure to unlock the device using the PIN from the HP Touchpoint Manager website (http://www.hptouchpointmanager.com), and also disable the AORM feature in HP Computer Setup.

  • Page 46: Nfc Board

    Clear the Allow Activation check box. Select Save changes and exit. NFC board Description Spare part number NFC board (includes NFC board cable) 801800-001 Before removing the NFC board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 47: Keyboard

    Reverse this procedure to install the NFC board and cable. Keyboard NOTE: The keyboard spare part kit includes a backlight cable and keyboard cable. For use in country/region Spare part number For use in country/region Spare part number For use in Belgium 716747-A41 For use in Norway 716747-091...
  • Page 48 Partially open the computer. Rest and secure the computer on its left side. Insert a keyboard release tool or similar thin, plastic tool into the keyboard release hole near the fan, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you.
  • Page 49 Lift the rear edge of the keyboard, and then swing the keyboard up and forward until it rests upside down on the palm rest. Release the ZIF connector (1) to which the backlight cable is attached, and then disconnect the backlight cable (2) from the system board.

  • Page 50: Bottom Cover

    Reverse this procedure to install the keyboard. Bottom cover Description Spare part number Bottom cover (includes battery release latch) 753715-001 Before removing the bottom cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 51 Release the tape (1), (2), and (3) that secures the wireless antenna cables. Remove the following screws that secure the bottom cover to the computer: (1) Six Torx T8M2.0×5.6 screws (2) One Torx T8M2.0×3.2 screw (3) One Phillips PM2.0×2.3 broad head screw Component replacement procedures...
  • Page 52 Remove the bottom cover. Reverse this procedure to install the bottom cover. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 53: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers and cables) 753719-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 54: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 753718-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 55: Rtc Battery

    Remove the two Phillips PM2.0×2.9 screws (1) that secure the power button board to the bottom cover. Remove the power button board (2). Reverse this procedure to install the power button board. RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 716742-001 Before removing the RTC battery, follow these steps: Turn off the computer.

  • Page 56: System Board

    Detach the RTC battery (2) from the bottom cover. (The RTC battery is attached to the system board with double-sided tape.) Remove the RTC battery. Reverse this procedure to install the RTC battery. System board Description Spare part number Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache, 801797-601 dual core, 15-W) and the Windows 8 Professional operating system Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache,...
  • Page 57 Description Spare part number Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache, 801794-501 dual core, 15-W) and the Windows 8 Standard operating system Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache, 801794-601 dual core, 15-W) and a non-Windows 8 operating system Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W) and...
  • Page 58 Detach the TouchPad cable (3) from the bottom cover. (The TouchPad cable is attached to the bottom cover with double-sided tape.) Close the computer. Turn the computer upside down with the rear toward you. Disconnect the display panel cable (1) from the system board. Remove the Phillips PPM2.0×2.9 screw (2) and the Phillips PPM2.0×2.3 broad head screw (3) that secure the system board to the top cover.

  • Page 59: Fan/Heat Sink Assembly

    Fan/heat sink assembly Description Spare part number Fan/heat sink assembly (includes replacement thermal material) 801798-001 Before removing the fan/heat sink assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 60: Hinge Cover

    NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly and system board spare part kits. Thermal paste is used on the system board (1) and the section of the fan/heat sink assembly (2) that services it.
  • Page 61 Remove the six Phillips PPM2.0×2.9 screws (3) that secure the hinge cover to the bottom cover. Turn the computer right side up, with the front toward you. Open the computer. Rotate the display assembly (1) clockwise until it is perpendicular to the computer body. Detach the left (2) and right edges of the hinge cover from the computer.

  • Page 62: Display Assembly

    Display assembly Description Spare part number Display assembly, 11.6-in, HD, (1366×768), LED, LVDS, UWVA , ultraslim display (includes display hinge, 801799-001 microphone, webcam, and Windows button) Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 63 Reverse this procedure to install the display assembly. Component replacement procedures...

  • Page 64: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) - Windows 8

    To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 8...

  • Page 65: Restoring Factory Settings In Computer Setup

    – or – Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. –...

  • Page 66: Updating The Bios

    NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 8...

  • Page 67: Using Multiboot

    BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: From the Start screen, type file, and then select File Explorer. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.

  • Page 68: Dynamically Choosing A Boot Device Using The F9 Prompt

    – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 8...

  • Page 69: Entering Multiboot Express Preferences

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 70: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 71: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) - Windows 7

    Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 72: Restoring Factory Settings In Computer Setup

    Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 7...

  • Page 73: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 74: Using Multiboot

    Press to enter Computer Setup. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter. Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 7...

  • Page 75: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device up in the boot order, use a pointing device to click the up arrow, or press the key. – or – To move the device down in the boot order, use a pointing device to click the down arrow, or press the key.

  • Page 76: Using Hp Pc Hardware Diagnostics (Uefi) (Select Models Only)

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:...
  • Page 77 Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. Using HP PC Hardware Diagnostics (UEFI) (select models only)

  • Page 78: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 28.5 cm 11.22 in Depth 21.2 cm 8.35 in Height 2.22 cm 0.87 in Weight (equipped with 4-GB memory module, solid-state 1.40 kg 3.09 lbs drive, 6-cell battery, and WLAN module) Input power Operating voltage and current 19.5 V dc @ 3.33 A –...

  • Page 79: 10 Backup And Recovery - Windows 8

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 80: Using The Windows Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 81: Using Windows Operating System Media (Purchased Separately)

    To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 82: Using Windows Refresh Or Windows Reset

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 83: 11 Backup And Recovery - Windows 7

    11 Backup and recovery – Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 84: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.

  • Page 85: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 86: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 87 To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.

  • Page 88: 12 Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance and Service Guides available for HP PC products available on the product support pages at www.hp.com.
  • Page 89 Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.

  • Page 90: Non-Volatile Memory Usage

    Code is updated writing data to battery when the system this memory and management). BIOS is updated. is available on the HP website. Writing data to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial 256 Bytes per...
  • Page 91 Non Volatile Amount (Size) Does this Does this What is the How is data How is this Memory Type memory store memory retain purpose of this input into this memory write customer data? data when memory? memory? protected? power is removed? input using the render the PC...

  • Page 92: Questions And Answers

    Fingerprint 512 KBytes flash Stores By enrolling in Only a digitally reader fingerprint HP ProtectTools signed templates. Security application can Manager. make the call to write to the flash. Questions and answers How can the BIOS settings be restored (returned to default settings)? Turn on or restart the computer and press when prompted near the bottom of the display.
  • Page 93 What is meant by “Restore the nonvolatile memory found in Intel-based system boards?” This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data. Does resetting the CMOS configuration memory return the PC back to factory defaults? The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their default settings.

  • Page 94: 13 Power Cord Set Requirements

    13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 95 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 96: 14 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 97: Index

    59 AC adapter, spare part numbers 18 right-side 11 using 59 ambient light sensor 7 TouchPad 10 HP Recovery Disc Creator, using 73 antenna, location 7 computer HP Recovery partition audio, product description 1, 2 major components 15 checking for presence 76...
  • Page 98 product description security cable slot, location 12 memory card bezel, removal 26 audio 1, 2 security, product description 3 Memory Card Reader, location 11 chipset 1 sensors, product description 2, 3 memory module display panel 1 service cover product description 1 docking 3 location 13 removal 34...
  • Page 99 Windows Refresh 72 Reset 72 Windows 7 operating system DVD creating 73 using for restore 76 Windows 7 operating system media creating 73 using for restore 76 Windows application key 8 Windows button 8 Windows Home button 7 Windows operating system DVD 71 Windows Startup Repair, using 75 wireless antenna, location 7 wireless light 9...

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