HP ZBook 8 G1as 14 inch Mobile Workstation PC Manuals

Manuals and User Guides for HP ZBook 8 G1as 14 inch Mobile Workstation PC. We have 1 HP ZBook 8 G1as 14 inch Mobile Workstation PC manual available for free PDF download: Maintenance And Service Manual

HP ZBook 8 G1as 14 inch Mobile Workstation PC Maintenance And Service Manual (181 pages)

Brand: HP | Category: Laptop | Size: 22 MB

Legal Information
2
Table of Contents
5
Product Description
11
Components
15
Right
15
Left
16
Display
17
Low Blue Light Mode (Select Products Only)
17
Keyboard Area
19
Touchpad
19
Touchpad Settings
19
Adjusting Touchpad Settings
19
Turning on the Touchpad
19
Touchpad Components
20
Lights
20
Power Button and Fingerprint Reader
22
Special Keys
23
Bottom
24
Labels
25
Using a SIM Card (Select Products Only)
27
Inserting a Nano SIM Card
27
Illustrated Parts Catalog
28
Computer Major Components
28
Display Assembly Subcomponents
30
Miscellaneous Parts
32
Removal and Replacement Procedures Preliminary Requirements
35
Tools Required
35
Service Considerations
35
Plastic Parts
35
Cables and Connectors
35
Drive Handling
35
Electrostatic Discharge Information
36
Generating Static Electricity
36
Preventing Electrostatic Damage to Equipment
37
Personal Grounding Methods and Equipment
37
Grounding the Work Area
38
Recommended Materials and Equipment
38
Cleaning Your Computer
39
Enabling HP Easy Clean (Select Products Only)
39
Removing Dirt and Debris from Your Computer
39
Cleaning Your Computer with a Disinfectant
40
Caring for Wood Veneer (Select Products Only)
41
Packaging and Transporting Guidelines
41
Accessing Support Information
41
Removal and Replacement Procedures for Customer Self-Repair Parts
44
Component Replacement Procedures
44
Preparation for Disassembly
44
Bottom Cover
44
Battery
47
Removing and Reinstalling the same Battery
47
Installing a New Battery
48
Memory Modules
53
WLAN Module
55
WWAN Module
56
Solid-State Drive
58
Removal and Replacement Procedures for Authorized Service Provider Parts
60
Component Replacement Procedures
60
Speakers
60
Touchpad
61
NFC Module
62
Fan
63
Heat Sink
64
Left and Right I/O Frames
65
Smart Card Reader
67
System Board
68
Display Assembly
70
Power Button
75
Keyboard
76
Troubleshooting Guide
78
Resources
78
General Troubleshooting Steps
79
Identify the Issue
79
Understand the Issue
79
Startup Sequence
79
Failure Classification
80
Examine the Environment
82
Perform a Visual Inspection of Hardware
82
Update BIOS and Drivers
83
Manually Updating BIOS and Drivers
83
Remotely Deploying the BIOS and Drivers
83
Analyze the Issue
83
Remove or Uninstall Recently Added Hardware, Software
83
HP Hardware Diagnostics and Tools
83
HP PC Hardware Diagnostics UEFI
84
HP BIOS Configuration Utility (BCU)
85
HP Image Diagnostic Tool
86
HP Thermal Monitor
86
Non-HP Diagnostics Tools
86
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
86
Status Lights
86
Blinking Light Codes
87
POST Error Messages
88
Resolve the Issue
89
Hard Reset
89
Soft Reset (Default Settings)
90
10. Reseat Cables and Connections
90
11. Test with Minimum Configuration
91
Essential Hardware Configuration
91
Safe Mode
92
Test with Verified Working Configuration (Hardware or Operating System)
92
13. Replace the System Board
92
Verify Solution
93
Helpful Hints
94
At Startup
94
During Operation
94
Consulting with HP Service
95
Common Issues and Possible Solutions
95
Power-On Issues
95
No Power
96
Intermittent Power-On, Shutdown, Restart
98
AC Adapter Issue
99
Battery Not Recognized, Not Charging
99
Battery Discharges too Fast
102
Burnt Smell
102
Post
103
No Video (with Power)
103
Blinking Lights
104
Diagnostic Error Messages
105
BIOS Password
105
Performance (OS)
106
Intermittent Shutdown
106
Blue Screen
107
Freeze at Windows Logo (Hang or Lockup)
109
Electromagnetic Interference (EMI)
110
No Wake up
111
Unresponsive
112
Slow Performance
113
HP Smart Adapter Warning Message
113
Incorrect Time and Date
114
Display
115
Display Anomalies
115
Symptom
115
Quick Check
116
HP PC Hardware Diagnostics (UEFI) for Video Test
116
Display Assembly Diagram
116
Dead Pixel
117
No Video (Internal)
117
No Video (External)
117
Displayport/Vga
118
Hdmi
118
No or Bad External Video Via Docking
119
Incorrect or Missing Color/Distorted Image
119
Touch Screen
120
I/O Devices
121
Keyboard
121
Keyboard Pointing Stick (Select Products Only)
122
Keyboard Backlight
123
Touchpad
123
Network Connectivity (RJ-45 Jack)
124
Network Connectivity Wireless (WLAN)
124
Wwan
125
Usb
125
Smart Card Reader
126
Speaker, Headphone - Audio Issues
127
Thunderbolt (TB)
129
Storage
129
Hard Drive or SSD Not Recognized
130
No Boot to Operating System (no Read-Write Error)
131
Read-Write Error
132
Slow Performance
132
Blue Screen (BSOD) Error
133
Noisy Hard Drive
133
Mechanical
134
Noise (Sound)
134
Fan Runs Constantly
135
Thermal Shutdown (Hot)
136
Additional Information
136
Acronyms
137
Blinking Lights and Startup Error Codes
137
Processor Not Executing Code
138
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
138
Memory Module Error
138
Graphics Controller Error (no Controller)
139
Failure System Board Error
139
Intel Trusted Execution Technology (TXT) Error
139
Sure Start Unable to Find Valid BIOS Boot Block Image
139
Sure Start Has Identified a Problem (Manual Recovery Policy Set)
140
POST Error Messages and User Actions
140
Routine Maintenance for Performance Improvement
141
Common Blue Screen Error Messages
142
Error Message List
142
Bug Check Symbolic Names
142
Microsoft General Troubleshooting of Windows Bug Check Codes
142
Use Windows Debugging Tool
143
Windows Software Development Kit (SDK)
143
Display Issue: Pixel Anomalies
147
Cable Management
148
Connector Types
149
Flex Cable
149
Horizontal Cable Insertion
150
Multiple-Pin Horizontal Connector (LVDS Cable to Display Panel)
150
Multiple-Pin Vertical Connector (LVDS Cable to System Board)
150
Computer Setup (BIOS), TPM, and HP Sure Start
152
Using Computer Setup
152
Navigating and Selecting in Computer Setup
152
Restoring Factory Settings in Computer Setup
152
Updating the BIOS
153
Determining the BIOS Version
153
Preparing for a BIOS Update
153
Downloading a BIOS Update
154
Installing a BIOS Update
154
Changing the Boot Order Using the F9 Prompt
155
TPM BIOS Settings (Select Products Only)
155
Using HP Sure Start (Select Products Only)
155
Backing Up, Restoring, and Recovering
156
Backing up Information and Creating Recovery Media
156
Using Windows Tools for Backing up
156
Only)
156
Restoring and Recovering Your System
156
Creating a System Restore
157
Restoring and Recovery Methods
157
Recovering Using the HP Recovery USB Flash Drive
157
Changing the Computer Boot Order
158
Using HP Sure Recover (Select Products Only)
158
Using HP PC Hardware Diagnostics
159
Using HP PC Hardware Diagnostics Windows (Select Products Only)
159
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code
159
Accessing HP PC Hardware Diagnostics Windows
159
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
159
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)
160
Downloading HP PC Hardware Diagnostics Windows
160
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP
160
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
160
Downloading HP Hardware Diagnostics Windows by Product Name or Number
161
Only)
161
Installing HP PC Hardware Diagnostics Windows
161
Using HP PC Hardware Diagnostics UEFI
161
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code
161
Starting HP PC Hardware Diagnostics UEFI
161
Only)
162
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive
162
Downloading the Latest HP PC Hardware Diagnostics UEFI Version
163
Only)
163
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)
163
Downloading Remote HP PC Hardware Diagnostics UEFI
163
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version
163
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number
164
Customizing Remote HP PC Hardware Diagnostics UEFI Settings
164
Specifications
165
Computer Specifications
165
Display Specifications
165
Solid-State Drive Specifications
166
Statement of Memory Volatility
168
Current BIOS Steps
168
Nonvolatile Memory Usage
170
Questions and Answers
171
Using HP Sure Start (Select Products Only)
172
Power Cord Set Requirements
173
Requirements for All Countries
173
Requirements for Specific Countries and Regions
173
Swelling or Deformation of Notebook Battery
176
Swollen Notebook Batteries
176
Swollen Battery Is Not a Safety Issue
176
Discontinue Using a Swollen Battery
176
Replace a Swollen Battery
176
Minimize Battery Swelling
176
HP Adaptive Battery Optimizer (Consumer Notebooks)
177
HP Battery Health Manager (Commercial Notebooks)
177
Recycling
178
Index
179

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HP ZBook 8 G1as 14 inch Mobile Workstation PC Manuals

HP ZBook 8 G1as 14 inch Mobile Workstation PC Maintenance And Service Manual (181 pages)

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