Altigen AltiWare ACC 5.2 Manuals

Manuals and User Guides for Altigen AltiWare ACC 5.2. We have 1 Altigen AltiWare ACC 5.2 manual available for free PDF download: Administration Manual

Altigen AltiWare ACC 5.2 Administration Manual

Altigen AltiWare ACC 5.2 Administration Manual (399 pages)

Brand: Altigen | Category: Software | Size: 5.93 MB
Table of contents
Table Of Contents3................................................................................................................................................................
About This Manual13................................................................................................................................................................
Related Publications13................................................................................................................................................................
Overview15................................................................................................................................................................
Technology Enhancements In Release 5.1 And 5.215................................................................................................................................................................
Sip Implementation15................................................................................................................................................................
C Hapter15................................................................................................................................................................
Multi-site Enterprise Management - Altienterprise Manager16................................................................................................................................................................
Multi-chassis Gateway Support17................................................................................................................................................................
Capacity Improvements18................................................................................................................................................................
Voice Processing New Features And Enhancements18................................................................................................................................................................
Pbx New Features And Enhancements18................................................................................................................................................................
Call Center New Features And Enhancements19................................................................................................................................................................
Client Application New Features And Enhancements19................................................................................................................................................................
Key System Features21................................................................................................................................................................
Ip Pbx Features21................................................................................................................................................................
Automatic Call Distribution Features24................................................................................................................................................................
Auto Attendant (aa) Features27................................................................................................................................................................
Voice Mail Features27................................................................................................................................................................
Internet Integration Features28................................................................................................................................................................
System And Administration Features29................................................................................................................................................................
Voice Over Ip Features30................................................................................................................................................................
Multi-site Voip Management - Altienterprise Manager31................................................................................................................................................................
Optional Add-on Software32................................................................................................................................................................
Altiware Requirements33................................................................................................................................................................
Minimum System Requirements33................................................................................................................................................................
Supported Operating Systems33................................................................................................................................................................
Cpu, Memory, And Hdd Requirements34................................................................................................................................................................
Preparation For Installation34................................................................................................................................................................
Altiware Licenses35................................................................................................................................................................
Installing Altiware35................................................................................................................................................................
Installing Altiware Admin On A Network Client36................................................................................................................................................................
Uninstalling Altiware36................................................................................................................................................................
Troubleshooting (error Messages)36................................................................................................................................................................
Logging In And Out39................................................................................................................................................................
Changing The Password40................................................................................................................................................................
The Altiware Administrator Main Window40................................................................................................................................................................
The Main Menu40................................................................................................................................................................
Quick Access Toolbar41................................................................................................................................................................
Status Bar42................................................................................................................................................................
The View Windows43................................................................................................................................................................
Boards View Window43................................................................................................................................................................
Extension View Window43................................................................................................................................................................
Trunk View Window44................................................................................................................................................................
Call Log View Window46................................................................................................................................................................
Workgroup View Window46................................................................................................................................................................
Current Resource Statistics Window47................................................................................................................................................................
Stopping The Altigen Switching Service48................................................................................................................................................................
Programs Available From The Windows Start Menu49................................................................................................................................................................
Getting Around Altiware Administrator50................................................................................................................................................................
System Configuration51................................................................................................................................................................
Setting General Parameters51................................................................................................................................................................
Setting A System Number Plan54................................................................................................................................................................
Setting Business Hours60................................................................................................................................................................
Routing Calls On Holidays62................................................................................................................................................................
Configuring System Speed Dialing64................................................................................................................................................................
Defining System Call Restrictions66................................................................................................................................................................
Blocking Calls To Area Codes From All Extensions67................................................................................................................................................................
Setting Unrestricted Area Codes67................................................................................................................................................................
Locking Attacked Extensions68................................................................................................................................................................
Blocking All Outgoing Calls68................................................................................................................................................................
Enabling Hop Off For Tie Trunks68................................................................................................................................................................
Setting 10-digit Dialing Area Codes68................................................................................................................................................................
Creating Account Codes69................................................................................................................................................................
Adding And Deleting Account Codes69................................................................................................................................................................
Setting Up Call Reports69................................................................................................................................................................
Internal Database Configuration (internal Log Service)70................................................................................................................................................................
Exporting Through A Local Port71................................................................................................................................................................
Country-relevant Settings71................................................................................................................................................................
Setting Toll Call Prefixes71................................................................................................................................................................
Setting Emergency Numbers72................................................................................................................................................................
Audio Peripheral Configuration72................................................................................................................................................................
Configuring Music On Hold And Recorded Announcements73................................................................................................................................................................
Setting Greeting And Update Prompts74................................................................................................................................................................
Configuring Overhead Paging74................................................................................................................................................................
Activity74................................................................................................................................................................
Feature Profiles76................................................................................................................................................................
Gateway Management79................................................................................................................................................................
Managing Altigateways80................................................................................................................................................................
Setting Parameters81................................................................................................................................................................
Adding And Attaching A Gateway82................................................................................................................................................................
Detaching And Deleting A Gateway83................................................................................................................................................................
Changing Gateway Id And Password83................................................................................................................................................................
Altigateway Configuration Tool84................................................................................................................................................................
Voice Mail Configuration87................................................................................................................................................................
Managing Messages87................................................................................................................................................................
Setting Message Notification Retries88................................................................................................................................................................
Setting Message Management Options89................................................................................................................................................................
Setting Message Recording Options89................................................................................................................................................................
Setting E-mail Messaging Options89................................................................................................................................................................
Creating Distribution Lists90................................................................................................................................................................
Defining A Distribution List91................................................................................................................................................................
Auto Attendant Configuration93................................................................................................................................................................
Planning Is Essential93................................................................................................................................................................
Example: Aa Planning94................................................................................................................................................................
Adding Auto Attendants94................................................................................................................................................................
Editing Auto Attendants95................................................................................................................................................................
Configuring Menu Items96................................................................................................................................................................
Collecting Digits98................................................................................................................................................................
Making Auto Attendant Assignments99................................................................................................................................................................
Phrase Management99................................................................................................................................................................
Using Pre-recorded Prompts100................................................................................................................................................................
Recording Custom Phrases From The Altigen Phone100................................................................................................................................................................
Using Professionally Recorded Phrases101................................................................................................................................................................
Multilingual Configuration103................................................................................................................................................................
Configuration Overview103................................................................................................................................................................
Creating Language Phrase Packages104................................................................................................................................................................
Storing Language Phrase Packages104................................................................................................................................................................
Configuring For A Multilingual System105................................................................................................................................................................
Enabling Multilingual Support In The Auto Attendant106................................................................................................................................................................
Configuring The Extension107................................................................................................................................................................
Extension User Can Change Language Setting108................................................................................................................................................................
Using Dnis To Set The Language109................................................................................................................................................................
Which Language Will Be Used110................................................................................................................................................................
Call Recording Configuration111................................................................................................................................................................
Description Of The Recorded File Name111................................................................................................................................................................
Configuring Call Recording112................................................................................................................................................................
Using A Remote Shared Directory113................................................................................................................................................................
Application Extension Configuration119................................................................................................................................................................
Application Extension Setup119................................................................................................................................................................
Application Failover Plan120................................................................................................................................................................
Application Information121................................................................................................................................................................
Readying The Application121................................................................................................................................................................
Board Configuration123................................................................................................................................................................
Using The Triton Resource Board125................................................................................................................................................................
Using The Triton Meetme Conference Board125................................................................................................................................................................
Configuring The Quantum Board125................................................................................................................................................................
Configuring The Triton Analog Station Board126................................................................................................................................................................
Configuring The Triton Analog Trunk Ls/gs And Ls Boards127................................................................................................................................................................
Configuring The Triton Voip Board127................................................................................................................................................................
Network Configuration Guidelines127................................................................................................................................................................
Configuring The Triton T1/e1 Board128................................................................................................................................................................
Configuring The Board128................................................................................................................................................................
Reading The Status Messages130................................................................................................................................................................
Setting Up Channels On The Triton T1/e1 Board133................................................................................................................................................................
Installing A Channel Service Unit (csu)141................................................................................................................................................................
Troubleshooting T1/e1—common Symptoms141................................................................................................................................................................
Configuring Virtual Boards Sipsp And H323sp142................................................................................................................................................................
Configuring The Sipsp Board142................................................................................................................................................................
Configuring The H323sp Board143................................................................................................................................................................
Configuring The Max Board144................................................................................................................................................................
Configuring The Virtual Mobileext Board145................................................................................................................................................................
Trunk Configuration147................................................................................................................................................................
Trunks Out Of Service147................................................................................................................................................................
Channel Identification147................................................................................................................................................................
Opening The Trunk Configuration Window148................................................................................................................................................................
Selecting Trunks To Set Attributes149................................................................................................................................................................
Configuring One Or Multiple Trunks149................................................................................................................................................................
Setting General Trunk Attributes150................................................................................................................................................................
H323 Tie Trunk Properties154................................................................................................................................................................
Sip Tie Trunk Properties154................................................................................................................................................................
Sip Trunk Properties155................................................................................................................................................................
Configuring A Sip Trunk155................................................................................................................................................................
Triton T1/e1 Trunk Properties157................................................................................................................................................................
Caller Id And Did Incoming Sequence Example159................................................................................................................................................................
Triton Analog Trunk Gs/ls Properties160................................................................................................................................................................
Performing Impedance Match On Your Own163................................................................................................................................................................
Using The Match Impedance Button163................................................................................................................................................................
Measuring The Rx Level Of A Trunk Channel164................................................................................................................................................................
If You Need To Improve The Rx Level165................................................................................................................................................................
If You Don't Have The Milli-watt Test Number165................................................................................................................................................................
Quantum Trunk Properties169................................................................................................................................................................
Incoming Call Routing172................................................................................................................................................................
Regular Trunk Calls172................................................................................................................................................................
Outgoing Call Blocking172................................................................................................................................................................
In Call Routing Configuration175................................................................................................................................................................
Caller Id Routing176................................................................................................................................................................
Adding And Deleting Caller Id Route Entries176................................................................................................................................................................
Defining Caller Id Routing177................................................................................................................................................................
Dnis Routing177................................................................................................................................................................
Adding And Deleting Dnis Route Entries178................................................................................................................................................................
Defining Dnis Routing178................................................................................................................................................................
Out Call Routing Configuration181................................................................................................................................................................
Configuring Out Call Routing182................................................................................................................................................................
Working With Route Definitions183................................................................................................................................................................
Setting Default Routes184................................................................................................................................................................
Working On Dialing Patterns185................................................................................................................................................................
Dialing Pattern Configuration Tips187................................................................................................................................................................
Configuration Example - Solving 10-digit Dialing188................................................................................................................................................................
Resolving Dialing Delay For Non-usa/canada Countries190................................................................................................................................................................
Extension Configuration193................................................................................................................................................................
About The Apply To Button194................................................................................................................................................................
Setting Up Extensions194................................................................................................................................................................
Setting Personal Information195................................................................................................................................................................
Forced Account Code197................................................................................................................................................................
Call Recording Options197................................................................................................................................................................
Physical Location And Type199................................................................................................................................................................
Setting The Line Properties199................................................................................................................................................................
Ip Extension Configuration202................................................................................................................................................................
Phone Display Options203................................................................................................................................................................
Configuring Group Options For An Extension203................................................................................................................................................................
Setting Inter Call Delay205................................................................................................................................................................
Setting Up Station Speed Dialing206................................................................................................................................................................
Setting The Mailbox Options207................................................................................................................................................................
Setting An Information-only Mailbox208................................................................................................................................................................
Disabling A Mailbox208................................................................................................................................................................
Smtp/pop3 Setting208................................................................................................................................................................
Mail Forwarding Options209................................................................................................................................................................
Setting Message Playback Options209................................................................................................................................................................
Press "0" Option209................................................................................................................................................................
Setting Mailbox Capacities209................................................................................................................................................................
Setting Message Notification Options210................................................................................................................................................................
Setting The Message Types For Notification211................................................................................................................................................................
Emergency Notification211................................................................................................................................................................
Unusual Vm Activity Notification211................................................................................................................................................................
Setting The Type Of Notification212................................................................................................................................................................
Setting Notification Timing213................................................................................................................................................................
Setting Notification Business Hours214................................................................................................................................................................
Enabling Message Notification214................................................................................................................................................................
Configuring Calling Restrictions214................................................................................................................................................................
Setting Call Restriction Options215................................................................................................................................................................
Setting Other Call Restrictions215................................................................................................................................................................
Setting Answering Options216................................................................................................................................................................
Forwarding All Calls216................................................................................................................................................................
Do Not Disturb218................................................................................................................................................................
Handling Busy Calls218................................................................................................................................................................
Setting Call Waiting Options218................................................................................................................................................................
Handling Unanswered Calls219................................................................................................................................................................
Configuring One Number Access219................................................................................................................................................................
One Number Access Options220................................................................................................................................................................
Call Screening221................................................................................................................................................................
Setting Caller Id Verification221................................................................................................................................................................
Specifying Forwarding Numbers221................................................................................................................................................................
Setting Up Monitor Lists222................................................................................................................................................................
Configuring A Monitor List223................................................................................................................................................................
Setting Up Ip Extensions225................................................................................................................................................................
Setting An Ip Extension229................................................................................................................................................................
Setting Voip Codec For Ip Extension230................................................................................................................................................................
Altigen Ip Phone Configuration233................................................................................................................................................................
Mobile Extension Configuration239................................................................................................................................................................
Mobile Extension Diagram240................................................................................................................................................................
Setting Up A Mobile Extension240................................................................................................................................................................
Voice Mail For Mobile Extensions247................................................................................................................................................................
Mobile Extension Limitations247................................................................................................................................................................
Hunt Group Configuration249................................................................................................................................................................
Overview Of Huntgroup Configuration Window250................................................................................................................................................................
Setting Up Hunt Groups250................................................................................................................................................................
Establishing Basic Hunt Group Attributes251................................................................................................................................................................
Setting Call Restrictions252................................................................................................................................................................
Establishing Hunt Group Membership252................................................................................................................................................................
Setting Login Status For System Restart253................................................................................................................................................................
Setting Hunt Group Mail Management253................................................................................................................................................................
Setting E-mail Options254................................................................................................................................................................
Setting Mailbox Playback Options255................................................................................................................................................................
Setting Call Handling Options258................................................................................................................................................................
Setting A Hunt Group's Call Distribution Rule260................................................................................................................................................................
Setting Queue Management Options261................................................................................................................................................................
Paging Group Configuration263................................................................................................................................................................
Line Park Configuration267................................................................................................................................................................
Workgroup Configuration271................................................................................................................................................................
Workgroup Functionalities271................................................................................................................................................................
Creating And Configuring Workgroups274................................................................................................................................................................
Overview Of Workgroup Configuration Window274................................................................................................................................................................
Setting Up Workgroups275................................................................................................................................................................
Establishing Basic Workgroup Attributes275................................................................................................................................................................
Service Level Threshold277................................................................................................................................................................
Workgroup Recording Options277................................................................................................................................................................
Establishing Workgroup Membership279................................................................................................................................................................
Setting Workgroup Mail Management280................................................................................................................................................................
Voice Mail Access Option283................................................................................................................................................................
Number Of Rings Before Handling287................................................................................................................................................................
Setting Intragroup Call Distribution287................................................................................................................................................................
Queue Management289................................................................................................................................................................
Setting Queue Phrase Options289................................................................................................................................................................
Queue Announcement289................................................................................................................................................................
Expected Wait Time Sampling290................................................................................................................................................................
Queue Overflow Forwarding290................................................................................................................................................................
Quit Queue Option290................................................................................................................................................................
Supervisor Queue Control291................................................................................................................................................................
Agent Logout Reason Codes291................................................................................................................................................................
Managing And Using Meetme Conference293................................................................................................................................................................
Setting The Meetme Conference Extension294................................................................................................................................................................
Meetme Conference Window294................................................................................................................................................................
Working In The Meetme Conference Window295................................................................................................................................................................
Creating A Meeting297................................................................................................................................................................
E-mailing A Meeting Invitation300................................................................................................................................................................
Modifying The E-mail Template301................................................................................................................................................................
Starting And Stopping A Meeting301................................................................................................................................................................
Continuing A Meeting Beyond Its Duration Time301................................................................................................................................................................
Joining A Meeting302................................................................................................................................................................
For Voip303................................................................................................................................................................
Isp/intranet Quality Of Service (qos)303................................................................................................................................................................
Wan Bandwidth303................................................................................................................................................................
Wan Router Configuration304................................................................................................................................................................
Firewall Configuration304................................................................................................................................................................
Network Using Nat304................................................................................................................................................................
Network Configuration Guidelines For Altigen Ip Phones305................................................................................................................................................................
Configuration Guidelines For Nat305................................................................................................................................................................
Private Network Configuration Example305................................................................................................................................................................
Vpn Network Configuration Example307................................................................................................................................................................
Enterprise Voip Network Management311................................................................................................................................................................
Understanding Voip Bandwidth Requirements312................................................................................................................................................................
Opening Altienterprise Manager313................................................................................................................................................................
Changing The Altienterprise Manager Password315................................................................................................................................................................
Setting Voip Codec Profiles316................................................................................................................................................................
Assigning Codec Profiles To Ip Addresses318................................................................................................................................................................
Defining Ip Networks320................................................................................................................................................................
Defining Your Network321................................................................................................................................................................
Configuring A Public Or Intranet Pipe322................................................................................................................................................................
Configuring Altiserv Behind Nat323................................................................................................................................................................
Defining The Ip Dialing Table324................................................................................................................................................................
The Multi-site Voip Domain327................................................................................................................................................................
Creating A Multi-site Voip Domain327................................................................................................................................................................
Declaring Additional Servers For The Voip Domain329................................................................................................................................................................
Working With Servers In The Voip Domain330................................................................................................................................................................
Adding A Server To A Voip Domain331................................................................................................................................................................
Rejoining A Server To The Voip Domain332................................................................................................................................................................
Managing Voip Domain Users333................................................................................................................................................................
The Scope Of An Extension In The Voip Domain334................................................................................................................................................................
Changing An Extension's Scope From Local To Global336................................................................................................................................................................
Changing An Extension's Scope From Global To Local337................................................................................................................................................................
Relocating A Global Extension338................................................................................................................................................................
Configuring Global Least Cost Routing340................................................................................................................................................................
When Information May Be Out Of Sync342................................................................................................................................................................
System Report Management343................................................................................................................................................................
System Summary Report343................................................................................................................................................................
Ip Cumulative Traffic Statistics344................................................................................................................................................................
Resetting Cumulative Statistics345................................................................................................................................................................
Tools And Applications347................................................................................................................................................................
Altigen Board Test347................................................................................................................................................................
Ct-bus Test Tool348................................................................................................................................................................
Backup And Restore Utility349................................................................................................................................................................
Backing Up Files350................................................................................................................................................................
Scheduling Backups350................................................................................................................................................................
Restoring Backed Up Files351................................................................................................................................................................
Altiware Admin & Extension Security Checker352................................................................................................................................................................
Checking Extension Security353................................................................................................................................................................
Start & Stop All Altigen Services355................................................................................................................................................................
Trace Collector355................................................................................................................................................................
Limitations358................................................................................................................................................................
Voice File Converter359................................................................................................................................................................
Read Config360................................................................................................................................................................
Work/hunt Group Converter361................................................................................................................................................................
E1-r2 And E1 Isdn Pri Installations363................................................................................................................................................................
E1 R2 Cas Installation363................................................................................................................................................................
E1 Isdn Pri Installation375................................................................................................................................................................
Required Service Parameters379................................................................................................................................................................
Service Parameters/request Information For T1379................................................................................................................................................................
Service Parameters/request Information For Pri381................................................................................................................................................................
Service Parameters/request Information For E1382................................................................................................................................................................
Network Ports383................................................................................................................................................................
Remote Ip Phones Behind Nat385................................................................................................................................................................
Technical Support387................................................................................................................................................................
Product Repair388................................................................................................................................................................
Technical Training For Administrators388................................................................................................................................................................
Troubleshooting391................................................................................................................................................................
Troubleshooting Voip—common Symptoms And Solutions391................................................................................................................................................................
Index393................................................................................................................................................................