Printing Received Faxes; Receiving Faxes - Brother MFC-685CW User Manual

Printing Received Faxes

Difficulty
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
Received colour fax prints only in
black and white.
Left and Right margins are cut off or
a single page is printed on two
pages.
Telephone Line or Connections
Difficulty
Dialling does not work. (No dial
tone)
The machine does not answer
when called.

Receiving Faxes

Difficulty
Cannot receive a fax.
130
Suggestions
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
problem is with the sending machine. Try receiving from another fax machine.
Replace the colour ink cartridges that are empty or nearly empty, and then ask the
other person to send the colour fax again. (See Replacing the ink
cartridges on page 143.) Check that Advanced Fax Operation is set to off. (See
Turning off Advanced Fax Operations on page 74.)
Turn on Auto Reduction. (See Printing a reduced incoming fax on page 43.)
Suggestions
Make sure the machine is plugged in and not in Power Save mode.
Check all line cord connections.
(Not available in New Zealand)
Change Tone/Pulse setting. (See the Quick Setup Guide.)
Lift the external telephone's handset, (or the machine's handset or cordless
handset if available), and then dial the number to send a manual fax. Wait to hear
fax receiving tones before pressing Mono Start or Colour Start.
Make sure the machine is in the correct receiving mode for your setup. (See
Choosing the Receive Mode on page 39.) Check for a dial tone. If possible, call
your machine to hear it answer. If there is still no answer, check the telephone line
cord connection. If there is no ringing when you call your machine, ask your
telephone company to check the line.
Suggestions
Check all line cord connections.
Make sure the machine is in the correct receiving mode for your setup. (See
Receive mode settings on page 41.)
If you often have interference on the telephone line, try changing the menu setting
of Compatibility to Basic. (See Telephone line interference on page 142.)