Paper Jam Message Stays On; Media Misfeeds - Xerox Color C60 User Manual

Troubleshooting
Probable Cause
The media is moist from humidity.
Too much static electricity is present.
Unsupported media.
Humidity is too high for coated paper.

Paper Jam Message Stays On

Probable Causes
Some paper remains jammed in the
printer.

Media Misfeeds

The table below lists solutions to paper jams in the duplex unit, Document Feeder and
paper trays.
Probable Causes
Unaccepted media of the wrong size,
thickness, or type is in use.
Warped or wrinkled media is loaded in the
tray. The media is moist from humidity.
The documents loaded in the document
feeder exceed the maximum capacity al-
lowed.
The document feeder guides are improperly
adjusted.
The media is not correctly positioned in the
tray
The number of sheets in the tray exceeds
the maximum capacity allowed.
The media guides are not correctly adjusted
to the media size.
The label sheet is facing the wrong way in
the tray.
10-4
Solutions
Remove the media from the tray, and replace it with
new dry media.
Try a new ream of paper.
Use only Xerox-approved media. See Accepted Media.
Feed the paper one sheet at a time.
Solutions
Recheck the media path and make sure that you have
removed all of the jammed paper.
Solutions
Do not use unaccepted media. Use only Xerox-ap-
proved media. For details, see Accepted Media.
Recheck the paper path inside the module and re-
move all jammed paper. Make sure you do not have
mixed media types in the tray. Do not print envel-
opes, labels, extra heavyweight or gloss paper 2
sided.
Remove the media, smooth it out, and reload it. If
it still misfeeds, do not use that media. Remove the
moist media and replace it with new, dry media.
Place fewer documents in the document feeder.
Ensure the media guides fit snugly against the
media loaded in the document feeder.
Remove the misfed media and reposition the media
properly in the tray. Ensure that the media guides
in the tray are set correctly.
Remove the excess paper and load paper below
the fill line.
Adjust the media guides in the tray to match the
size of the media.
Load the label sheets according to the manufac-
turer's instructions.
Xerox ® Color C60/C70 Printer
User Guide