Initial Actions; Corrective Actions - Xerox DocuPrint N24 Service Manual

1.2 Initial Actions

1 Question the operator and verify the problem.
2 Check that the printer paper path is clear of foreign matter such as staples, paper clips, and
paper scraps.
3 After you have identified the problem symptom, check the following items:
• The printer is connected to a wall power outlet, and the outlet is supplying the
correct voltage.
• The printer power cord is not frayed or broken.
• The printer is correctly grounded.
• The printer is in an appropriate operating environment, with no extremes of heat
or humidity.
• The printer is not exposed to direct sunlight.
• The printer is on a level and stable surface.

1.3 Corrective Actions

1 If the printer has an obvious failure or fault, you can go directly to the appropriate Repair
Procedure (Section 4) or Repair Analysis Procedure (RAP) (Section 7) and begin corrective
action.
2 If the fault is not obvious, follow the Entry Level RAP (Section 7.1) to identify the problem and
begin corrective action.
3 If the fault is related to Image Quality, go directly to the Image Quality RAP to correct the
problem.
4 After all corrective actions have been made, perform Final Actions.
DocuPrint N24, N32 and N40 Service Manual
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1-3 Service Call Procedures