Unable to connect the unit to a BLUETOOTH
device with one-touch connection (NFC)
Keep the smartphone close to the unit until
the smartphone responds. If the unit fails to
connect, move the smartphone slowly on the
N-Mark of the unit. When the smartphone
responds, follow the on-screen instructions to
establish the connection.
Check that the NFC function of the
smartphone is set to on.
If the smartphone is in a case, remove it.
NFC reception sensitivity varies, depending on
the device. If you repeatedly fail to connect
the unit with a smartphone by one touch,
make the connection by on-screen operation.
Check that your smartphone is compatible
with NFC. Look up information on the issue on
the customer support website.
There is no sound
If you are connecting a PC to the unit, make
sure the audio output setting of the PC is set
for a BLUETOOTH device.
Check that the unit has established
BLUETOOTH connection with the BLUETOOTH
device.
Pair the unit and the BLUETOOTH device
again.
Super tweeter (top) is the playback unit for
high-frequency content only. If the music file
does not contain the high-frequency content,
the sound is not output.
Distorted sound/humming or noise in the
speaker output
Bring the unit and the BLUETOOTH device
closer together. Remove any obstacles
between the unit and the BLUETOOTH device.
Select “Priority on stable connection” for
BLUETOOTH audio streaming playback quality.
Network
A Wi-Fi connection between the unit and
home network is not possible
The unit does not support IEEE 802.11ac . Use
the 2.4 GHz frequency band (IEEE 802.11 b/g/
n) or 5 GHz frequency band (IEEE 802.11 a/n)
for the Wi-Fi network.
When setting a Wi-Fi network using the
SongPal application on your smartphone/
iPhone, connect your smartphone/iPhone to
the Wi-Fi network to be used beforehand.
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