7 - T ECTION ROUBLESHOOTING UIDE Section 7 - Troubleshooting Guide IMPORTANT • While this troubleshooting guide provides information to aid in troubleshooting problems with the range, it does not contain information on every possible type of failure. • See Appendix A to determine when elements and convection fan should be on or off. Control Panel Error Codes The error codes below apply to both models ER36D and ER48D.
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ACOR ANGE ERVICE ANUAL Basic Troubleshooting Instructions If the range does not function properly, check for obvious problems first, such as the main power switch being turned off, or the control panel being locked. If the problem is not immediately obvious, use the Performance Tests in Appendix B and consult the Troubleshooting Chart on the following pages to help locate the problem.
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7 - T ECTION ROUBLESHOOTING UIDE Troubleshooting Chart - Oven (continued) PROBLEM POSSIBLE CAUSES WHAT TO CHECK Time on display not Time of day not set. • Set time. correct. Power failure or power was • Reset time. turned off. Control panel problems.
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ACOR ANGE ERVICE ANUAL Troubleshooting Chart - Oven (continued) PROBLEM POSSIBLE CAUSES WHAT TO CHECK Foods over or under cook. Incorrect cooking time or • Follow instructions in Operating Instructions section. temperature. Items not being cooked on • See Understanding the Various Cooking Modes section.
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7 - T ECTION ROUBLESHOOTING UIDE Troubleshooting Chart - Cooktop PROBLEM POSSIBLE CAUSES WHAT TO CHECK Igniters do not spark. Range not connected to • Have electrician connect range to properly wired electrical connection. Control panel is dark. electrical power. Power to range is off.
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ACOR ANGE ERVICE ANUAL Troubleshooting Chart - Cooktop PROBLEM POSSIBLE CAUSES WHAT TO CHECK Igniter continues to Burner is cold. • Burners may continue to spark for up to 60 seconds when cold and set to low. See Operating the Cooktop spark (click) after section for more information on how to minimize.
8 - R ECTION ANGE ISASSEMBLY Section 8 - Range Disassembly DANGER • Turn off electrical power at the main power supply and the gas supply at the gas supply valve before servicing the range. Failure to turn off electrical power and the gas supply to the range will result in a electric shock and explosion hazard.
ACOR ANGE ERVICE ANUAL Door Installation WARNING • Be sure that the notch on the bottom of each hinge rests on top of the lower lip of each hinge receptacle before attempting to open the oven door. Failure to do so may cause the door to fall off its hinges, resulting in personal injury or damage to the door.
8 - R ECTION ANGE ISASSEMBLY Removing the Back Panel • Turn off the gas supply at the gas supply valve and power to the range at the junction or fuse box. • Pull the range out from the wall or cabinet. •...
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ACOR ANGE ERVICE ANUAL Removing the Back Panel (continued) • Pull the island trim/backguard up and off the range. • Remove the stainless steel spill tray trim piece • Remove the electrical access panel cover by removing the two (2) screws that hold it in place.
8 - R ECTION ANGE ISASSEMBLY Removing the Side Panel(s) • Turn off the gas supply at the supply valve and power to the range at the junction or fuse box. • Pull the range out from the wall or cabinet •...
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ACOR ANGE ERVICE ANUAL Removing the Side Panel(s) (continued) • Remove the side panel screw inside the front panel lip. • Remove the grates, the burner caps, burner rings, and crown burner heads from the cooktop. • Remove the screws above the spill tray that hold the side panel in place.
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3-6 for location) to remove all four (4) thread rings from the crown burner bases (eight [8] thread rings total). NOTE • Dacor recommends using anti-seize grease on the thread rings during reassembly. Doing so will make future disassembly easier. Page 8-7...
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ACOR ANGE ERVICE ANUAL Removing the Spill Trays (continued) • Remove the screws from the stack burner heads (eight [8] screws total). • Remove each of the stack burner heads. When removing the head, disconnect the igniter wire from each one. •...
9 - C ECTION OMPONENT EPAIR Section 9 - Component Repair DANGER • Turn off electrical power at the main power supply and the gas supply at the supply valve before servicing the range. Failure to turn off electrical power and the gas supply to the range will result in a electric shock and explosion hazard.
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ACOR ANGE ERVICE ANUAL Door Handle (ER36D) • Remove the oven door. See the Door Removal section on page 8-1. • Lay the door on a flat, padded surface with the door gasket facing up. • Remove the two (2) door handle screw plugs .
9 - C ECTION OMPONENT EPAIR Door Component Repair Door Component Repair (continued) (continued) Front Door Glass Assembly Front Door Glass Assembly WARNING • To prevent personal injury, use gloves when handling glass components that are broken or shattered. • Remove the oven door.
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ACOR ANGE ERVICE ANUAL Door Component Repair Door Component Repair (continued) (continued) • When putting the front door glass assembly back in place, be careful not to knock loose the door spacers which are glued to the top corners. Also, make sure the tabs on the bottom rest on the outside of the door liner.
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9 - C ECTION OMPONENT EPAIR Door Hinges (continued) • Grab the front door glass assembly with both hands and remove it. • Remove the two (2) hinge cover screws over the hinge to be removed and pull off the hinge cover •...
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ACOR ANGE ERVICE ANUAL Door Component Repair (continued) Inner Window Assembly WARNING • To prevent personal injury, use gloves when handling glass components that are broken or shattered. • Remove the oven door. See the Door Removal section on page 8-1. •...
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9 - C ECTION OMPONENT EPAIR Inner Window Assembly (continued) • Remove the four (4) screws that hold the outer heat shield in place. Lift the outer heat shield out. • Remove the four (4) screws that hold the lower outer heat shield in place.
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ACOR ANGE ERVICE ANUAL Door Component Repair (continued) • If the inner widow gasket must be removed, make sure it is fit completely into the groove around the window opening before replacing the window assembly. • Replace the window glass assembly. The seam in the metal rim around the inside of the glass must be placed toward the top of the door.
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9 - C ECTION OMPONENT EPAIR Cooktop Component Repair General To make repairs to the cooktop gas supply lines (flex tubes), remove the spill trays. See page 8-7 for instructions. Each burner is fed by two (2) flex tubes from the valve. The larger flex tube is the main gas supply line.
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ACOR ANGE ERVICE ANUAL Cooktop Component Repair (continued) Regulator • Turn off the gas supply at the supply valve and power to the range at the junction or fuse box. • Pull the range out from the wall or cabinet. •...
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9 - C ECTION OMPONENT EPAIR Cooktop Component Repair (continued) Igniters and Orifices (injectors) Replacement of the crown burner igniters or orifices require the removal of the spill trays. The spill trays do not need to be removed to replace the stack burner igniters or orifices.
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The simmer orifice is located near the outside of the base. Consult the Dacor technical service department for the correct orifice size. The size of each orifice is stamped on its side.
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9 - C ECTION OMPONENT EPAIR Crown burner orifice replacement (continued) • The simmer orifice is attached to a fitting on the side of the crown burner. Remove the fitting retaining clip to access the simmer orifice fitting. • Pull the fitting out of the side of the burner.
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ACOR ANGE ERVICE ANUAL Cooktop Component Repair (continued) Igniter Module • Turn off the gas supply and power to the range at the junction or fuse box. • Remove the spill trays. See the Removing the Spill Trays section on page 8-7. •...
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9 - C ECTION OMPONENT EPAIR Cooktop Component Repair (continued) Manifolds and Valves • Turn off the gas supply and power to the range at the junction or fuse box. • Remove the spill trays. See the Removing the Spill Trays section on page 8-7. •...
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ACOR ANGE ERVICE ANUAL Cooktop Component Repair (continued) • Make sure the oven control panel is in the lowered position. See page 5-2. • Pull the bottom of the front panel out and lift it up and off the range. •...
9 - C ECTION OMPONENT EPAIR Manifolds and Valves (continued) • To remove the valves , remove the bolts from the bottom of the manifold • After repairs are completed, reassemble the cooktop and test it to make sure repairs were properly completed.
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ACOR ANGE ERVICE ANUAL Oven Component Repair (continued) The oven chamber smoke eliminator located on the ceiling of the oven chamber near the back. Exact location varies with model. • Remove the three (3) screws that hold the smoke eliminator in place. Be careful not to scratch the back of the oven with the screwdriver during removal and installation.
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9 - C ECTION OMPONENT EPAIR Oven Component Repair (continued) Convection Element, Fan and Fan Motor • Turn off the gas supply and power to the range at the junction or fuse box. • Remove the oven racks from the oven. •...
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ACOR ANGE ERVICE ANUAL Oven Component Repair (continued) Convection Fan and Fan Motor Removal • To remove the convection fan , hold it with one hand and turn the nut clockwise with a wrench. • With the back cover removed (see page 8-3), label the location of the convection fan wires and disconnect them.
9 - C ECTION OMPONENT EPAIR Oven Component Repair (continued) Broil Element Left oven on Model ER48D: • Turn off the gas supply at the supply valve and power to the range at the junction or fuse box. • Remove the oven door as described on page 8-1.
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ACOR ANGE ERVICE ANUAL Oven Component Repair (continued) • Label the wires that connect to the broil element terminal. • Gently remove the broil element wires from the terminal block on the broil element assembly. • Place the broil element assembly on a flat, padded surface and remove the screws from each of the four (4) corners.
9 - C ECTION OMPONENT EPAIR Broil Element (continued) • Place the broil element into the oven chamber with the glass facing down and the terminals toward the back of the oven. • Lift the back of the element up and reconnect the broil element wires to the terminals on the broil element assembly.
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ACOR ANGE ERVICE ANUAL Oven Component Repair (continued) Broil element for right oven on Model ER48D and oven on Model ER36D: • Turn off the gas supply at the supply valve and power to the range at the junction or fuse box.
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9 - C ECTION OMPONENT EPAIR Oven Component Repair (continued) Temperature Sensor and Rack Support The following applies to all ER36D and ER48D ovens, including the left oven on model ER48D: • Turn off the gas supply at the supply valve and power to the range at the junction or fuse box.
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ACOR ANGE ERVICE ANUAL Oven Component Repair (continued) Reinstalling the Rack Support: CAUTION • To prevent damage to the oven wall, insert the rack support carefully. • Insert one end of the rack support into the oven at a 20° angle to the sidewall. •...
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9 - C ECTION OMPONENT EPAIR Oven Component Repair (continued) Light Fixtures and Meat Probe (continued) • Remove all the mounting screws from the intake grill . The screws attach the grill to the underside of the cooktop front panel and the top of the oven chambers(s) •...
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• Using a glove, insert the bulb into the replacement light fixture socket. If replacing the bulb, use only Dacor light bulb Part No. 100429. Using a screwdriver, pry the locking tabs opposite socket of the old light fixture out. Prying the tabs out will allow the fixture to be removed from the oven wall.
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9 - C ECTION OMPONENT EPAIR Light Fixtures and Meat Probe (continued) Reinstalling the Rack Support: • Insert one end of the rack support into the oven at a 20° angle to the sidewall. • Rotate the rack support into place, matching the four (4) protruding pins on the rack support to the holes in the oven wall.
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ACOR ANGE ERVICE ANUAL Oven Component Repair (continued) Cooling Fan Assembly Repair • Turn off the gas supply at the supply valve and power to the range at the junction or fuse box. • Move the range out from the wall or cabinet and remove the back panel as described on page 8-3.
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9 - C ECTION OMPONENT EPAIR Oven Component Repair (continued) Power Board and Lighting Transformer CAUTION • The printed circuit board assemblies in this range contain electronic components that are sensitive to electrostatic discharge (ESD). Wear a properly grounded antistatic wrist strap when handling or servicing the printed circuit assemblies.
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ACOR ANGE ERVICE ANUAL Oven Component Repair (continued) CAUTION • The printed circuit board assemblies in this range contain electronic components that are sensitive to electrostatic discharge (ESD). Wear a properly grounded antistatic wrist strap when handling or servicing the printed circuit assemblies. Insert the ESD sensitive circuit boards into antistatic bags before placing them on any surface other than the oven chassis.
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9 - C ECTION OMPONENT EPAIR Control Panel Repair (continued) • Remove the screws from the bottom of the cooktop front panel • Make sure the oven control panel is in the lowered position. See page 5-2. • Pull the bottom of the front panel out and lift it up and off the range.
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ACOR ANGE ERVICE ANUAL Oven Component Repair (continued) • To remove the control panel assembly for service, remove the nuts that hold the assembly to the sub panel • Label and disconnect any wires that are disconnected from the controller board or keypad membrane before repair or replacement.
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