Value Range
Default Value
ACD_LOGOUT_CONDITION_n
Parameter Name Example
Value Format
Description
Value Range
Default Value
CC_DISPOSITION_CODE_ENABLE_n
Parameter Name Example
Value Format
Description
Value Range
Default Value
Web User Interface Reference
CC_CUSTOMER_ORG_TRACE_ENABLE_n
Parameter Name Example
Value Format
Description
Value Range
Default Value
Web User Interface Reference
CC_HOTELING_EVENT_n
Parameter Name Example
Document Version 2015-02
•
0: Available
•
1: Unavailable
0
ACD_LOGOUT_CONDITION_1, ACD_LOGOUT_CONDITION_2
INTEGER
Specifies the ACD state when logout to the ACD.
•
0: Continue
•
1: Unavailable
1
CC_DISPOSITION_CODE_ENABLE_1,
CC_DISPOSITION_CODE_ENABLE_2
BOOLEAN
Specifies whether to enable the Disposition Code.
•
Y: Enable
•
N: Disable
N
Disposition Code (Page 101)
CC_CUSTOMER_ORG_TRACE_ENABLE_1,
CC_CUSTOMER_ORG_TRACE_ENABLE_2
BOOLEAN
Specifies whether to enable the Customer Originated Trace.
•
Y: Enable
•
N: Disable
N
Customer Originated Trace (Page 101)
CC_HOTELING_EVENT_1, CC_HOTELING_EVENT_2
5.3.14 Call Center Settings
Administrator Guide
215