Prosupport; Prosupport Flex For Data Center - Dell PowerEdge R220 Technical Manual

with our SupportAssist technology that enables us to get ahead of issues in your environment before
they become problems.

ProSupport

Our ProSupport service offers highly trained experts around the clock and around the globe to
address your IT needs. We'll help you minimize disruptions and maximize availability of your
PowerEdge server workloads with
24x7x365 access to certified hardware experts

Collaborative support assistance with over 195 third-party vendors

 Hypervisor and operating system support
 On-site parts and labor response options including next business day or four-hour mission
critical

ProSupport Flex for Data Center

Dell ProSupport Flex for Data Center offers flexible site-wide support for hyperscale data centers
with more than 1,000 assets. Built on standard Dell ProSupport components, Flex for Data Center
leverages our global scale while being tailored to suit your needs. While not for everyone, it offers a
flexible solution for those with large and complex environments.
When you choose Dell ProSupport Flex for Data Center, you'll get:
 Enterprise-wide support that covers your entire data center
A dedicated Technical Account Manager with remote, on-site, part-time and full-time options

Dedicated elite ProSupport Flex technical and field engineers who are trained on your

environment and configurations
 Flexible onsite support and parts options that fit your operational model
A tailored support plan for your operations staff

Dell PowerEdge R220 Technical Guide 50