Kenmore 796.9128 Series Use & Care Manual page 28

Should you experience any problems with your
dryer, it has the capability of transmitting data via
your telephone to the Kenmore Connect Team. This
gives you the capability of speaking directly to our
specially trained technicians. The technician records
the data transmitted from your machine and uses it
to analyze the issue, providing a fast and effective
diagnosis.
Using the Kenmore Connect
TM
System
Follow the technician's instructions and perform
the following steps when requested.
If you experience problems with your dryer, call
1-800-4-MY-HOME ®. Only use the Kenmore Connect
System feature when instructed to do so by the
Kenmore Connect Team. The transmission sounds that
you will hear are normal and sound similar to a fax
machine.
Kenmore Connect cannot be activated unless your
dryer is turned on by pressing the POWER button. If
your dryer is unable to turn on, then troubleshooting
must be done without using Kenmore Connect.
/1"/
Appearance may vary by model.
HOLD
the mouthpiece of your phone over the POWER button, when instructed to do so by
the call center, no more than one inch from (but not touching) the machine.
NOTE: Do not press any other buttons or turn the cycle selector knob.
PUSH
and hold the TEMP button while continuing to hold your phone to the
POWER button.
LISTEN
for three beeps. After you hear the three beeps, release the TEMP button. Keep the
phone in place until the tone transmission has finished. This takes about 17 seconds, and the
display will count down the time. Once the countdown is over and the tones have stopped,
resume your conversation with the technician, who will then be able to assist you in using the
information transmitted for analysis.
NOTE:
* For best results, do not move the phone while the tones are being transmitted.
*If the call center agent is not able to get an accurate recording of the data, you may be
asked to try again.
* Pressing the POWER button during the transmission will shut off Kenmore Connect.
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