Troubleshooting - Kenmore 110.25132410 Use & Care Manual

TROUBLESHOOTING
First try the solutions suggested here for assistance and to possibly avoid a service call.
If you experience 1 Possible Causes Solution
Check the following for Feet may not be in contact with the Front and rear feet must be in firm contact with floor, and
proper installation or floor and locked, washer must be level to operate properly. See "Installation
see "Using Your Instructions".
Washer" section.
Washer may not be level. Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 ram) piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions.
Load could be unbalanced. Load items in loose heaps evenly around the washplate. Adding
wet items to washer or adding more water to basket could
unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Bulky/Bedding cycle for oversized, non-absorbent items such
as small comforters or poly-filled jackets.
See "Cycle Guide" and "Using Your Washer" in this Use and
Care Guide.
Clicking or metallic noises Objects caught in washer drain Empty pockets before washing. Loose items such as coins could
system, fall between basket and tub or may block pump. It may be
necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of water
are removed during the Drain & Spin cycles.
Humming Load sensing may be occuring. You may hear the hum of the sensing spins after you have started
the washer. This is normal.
Whirring Basket deceleration may be You may hear the whirring sound of the basket decelerating.
occurring. This is normal.
Washer not level. Water may splash off: basket if washer is not level. Check that Check the following for
proper installation..
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection.
Not enough water
in washer
Washer won't run or fill,
washer stops working,
or wash light remains
on (indicating that the
washer was unable to fill
appropriately)
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as recommended.
Load not completely covered
in water.
Check for proper water supply.
load is not unbalanced or tightly packed.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Unbalanced loading can cause basket to be out of alignment
and cause water to splash off: tub. See "Using Your Washer"
for loading instructions.
This is normal operation for an HE low-water washer. The load will
not be completely underwater. The washer senses load sizes and
adds correct amount of water for optimal cleaning. See "What's
New under the Lid."
iMPORTANT." Do not add more water to washer.
Both hoses must be attached and have water flowing to
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
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