Chapter 11: Troubleshooting; General Troubleshooting - Toshiba 19SLV411U Owner's Manual

General troubleshooting

Before calling a service technician, please check this
chapter for a possible cause of the problem and some
solutions you can try.
Black box on-screen
The closed caption feature is set to one of the
•
Text modes (T1, T2, T3, or T4). Set the closed
caption feature to Off ( page 38).
TV stops responding to controls
If the TV stops responding to the controls on
•
the remote control or TV control panel and you
cannot turn off the TV, press and hold POWER
on the TV control panel for 5 or more seconds to
reset the TV.
If you cause a static discharge when touching
•
the TV and the TV fails to function, simply unplug
the TV from the AC outlet and plug it back in.
The TV should return to normal operation.
Other problems
If your TV's problem is not addressed in this
•
Troubleshooting section or the recommended
solution has not worked, use the Reset Factory
Defaults procedure ( page 29).
TV will not turn on
Make sure the power cord is plugged in, and then
•
press .
The remote control batteries may be dead. Replace
•
the batteries or try the control panel buttons.
Picture problems
General picture problems
Check the antenna/cable connections
•
( Chapter 2).
Press on the remote control or TV and
• INPUT
select a valid video input source ( page 30).
If no device is connected to a particular input
on the TV, no picture will display when you
select that particular input source. For device
connection details, see Chapter 2.
Antenna reception may be poor. Use a highly
•
directional outdoor antenna (if applicable).
The station may have broadcast difficulties. Try
•
another channel.
Adjust the picture qualities ( page 38).
•
Video Input Selection problems
If the Input Selection window does not appear
•
when you press
INPUT
TV, press a second time, which will change
INPUT
to the next video input source and display the
Input Selection window.
Cannot view external signals or channel 3 or 4
If you cannot view signals from external devices
•
connected to VIDEO, ColorStream
HDMI 2, PC or from channels 3 or 4, make sure
the Input Lock is set to Off ( page 44).
Noisy picture
If you are watching an analog channel (off-
•
air broadcast or Cable TV), you can set
the CableClear feature to reduce visible
®
interference in the TV picture ( page 54).
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Chapter 11: Troubleshooting

on the remote control or
HD, HDMI 1,
®
Poor color or no color
The station may have broadcast difficulties. Try
•
another channel.
Adjust the Tint and/or Color ( page 38).
•
Poor composite picture
If the TV is connected to an external A/V device
•
(e.g., DVD player, video game system, set-top
box, etc.) try using a ColorStream or HDMI
video connection instead.
Picture and sound are out of sync
As with all products that contain a digital display,
•
in rare instances, when viewing certain content
(e.g. television broadcasts, video games, DVDs),
you may notice that the sound and picture are
slightly out of sync. This phenomenon can be
caused by various factors including, without
limitation, video processing within the TV, video
processing in an attached gaming system, and
video processing or different compression rates
used by broadcasters in their programming.
You may want to try one or more of the following
suggestions, which may help to reduce the
effect of this phenomenon:
If the TV is connected to an A/V receiver that
–
has a programmable audio delay feature,
use this feature to help synchronize the
sound to the picture.
If you notice this phenomenon only on
–
certain TV channels, please contact your
local broadcast, cable, or satellite provider to
inform them of this issue.
Sound problems
Check the antenna/cable connections ( Chapter 2).
•
The station may have broadcast difficulties. Try
•
another channel.
The sound may be muted. Press VOLUME.
•
If you hear no sound, try setting the MTS feature
•
to Stereo mode ( page 40).
If you are not receiving a second audio program
•
from a known SAP source, make sure the MTS
feature is set to SAP mode ( page 40).
If you hear audio that seems "incorrect" for the
•
program you are watching (such as music or a
foreign language), the SAP mode may be on. Set
the MTS feature to Stereo mode ( page 40).
Remote control problems
Remove all obstructions between the remote
•
control and the TV.
The remote control batteries may be dead.
•
Replace the batteries ( page 21).
If the TV still does not act as expected, use the
•
Reset Factory Defaults procedure ( page 29).
Channel tuning problems
The channel may be locked by the Channel
•
Options feature. Unlocked the channel ( page 44).
If you are unable to tune digital channels, check
•
the antenna configuration ( page 26). If you
are still unable to tune digital channels, use the
Reset Factory Defaults procedure ( page 29).
Also see "TV stops responding to controls" and
"Other problems" ( page 72).