Troubleshooting - Whirlpool WFW97HEDBD0 Use & Care Manual

Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product help -
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Once any possible issues are corrected, touch POWER once to clear the code. Reselect and restart the cycle.
"Sud" (Excess suds)
appears in display
"dEt" (Detergent)
appears in display
Excessive suds in washer. Washer is
running a suds reduction routine.
The dispenser cartridge is not
detected.
Check for proper water supply.
,_,followed by _c'_,,
(water supply error)
appears in display
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 4V*"
(114 mm).
FLT£ followed by ELTI
(drain pump system
error) appears in display
Not using HE detergent or using too
much HE detergent.
,5 followed by EL72 Washer door not locking.
(door will not lock)
appears in display
Allow the washer to continue. Use only HE detergent.
Always measure detergent, and base detergent quantity on
load size. Follow detergent manufacturer's instructions.
Touch WATER HARDNESS to change water hardness to "soft."
Ensure the dispenser cartridge is inserted correctly and the
dispenser drawer is shut completely. For singleqoad doses of
detergent, ignore this message.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Touch POWER once to clear the code. Then touch POWER
again to restart washer. If code appears again, call for service.
Check drain hose for proper installation.
Make sure the drain hose is not kinked, pinched, or blocked.
Remove any clogs from drain hose.
Use drain hose form and securely attach to drainpipe or tub.
Lower drain hose if the end is higher than 96" (2.4 m) above the floor.
Use only HE detergent. Always measure detergent and follow
manufacturer's directions based on load size and soil level.
Touch POWER to cancel the cycle. Make sure the door is
closed completely and latching. Check for items in the washer
drum that may be keeping the door from closing completely.
"rL" (remove load) Load detected in drum during Clean Remove items from washer drum and restart Clean Washer with
appears in display Washer with affresh _> cycle, affresh _> cycle.
The three detergent Detergent dispenser is not securely in Pull out the dispenser and slide it back in place.
level status lights are lit place.
Detergent Level sensor error. Touch POWER to reset system. If this fails, unplug washer or
disconnect power for one minute, then plug in washer or
reconnect power.
Washer making error Door has not been opened and closed This code may appear when the washer is first turned on.
beeps for at least 3 cycles. Open and close the door to clear the display.
Washer beeps when Door not closed. Close the door completely.
START is touched
F## E## code other System error code. Touch POWER once to clear the code. Then touch POWER
than as described above again to restart washer. If code appears again, call for service.
appears in display
'qnt" (interrupted) The cycle was paused or cancelled.
appears in display
Clean Washer LED
flashing at end of wash
cycle
The washer has run 30 wash cycles
and is indicating a reminder to run the
Clean Washer with affresh _ cycle.
The washer can take 20 to 30 minutes to stop spinning and
drain and will display this error code during that time. Touch
POWER once to clear the code. Then touch POWER again to
restart washer.
Run the Clean Washer with affresh ®cycle. If the Clean Washer
with affresh ®cycle is not turned on, the LED will stop flashing
at the end of a wash cycle after running 3 more regular wash
cycles. After 30 more wash cycles are completed, the Clean
Washer with affresh ® LED will again flash at the end of a wash
cycle as a reminder.
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