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  • Page 1

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com...

  • Page 2

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com...

  • Page 3

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com HP LaserJet M3027/M3035 Multifunction Service Manual...

  • Page 4

    Nothing herein should be Corporation. construed as constituting an additional UNIX ® is a registered trademark of The Open warranty. HP shall not be liable for technical Group. or editorial errors or omissions contained herein. ENERGY STAR ®...

  • Page 5: Table Of Contents

    Remove software from Macintosh operating systems ........12 Utilities ..........................13 HP Web Jetadmin ..................... 13 Embedded Web server ..................13 HP Easy Printer Care software ................. 14 Supported operating systems ............14 Supported browsers ................. 14 Other components and utilities ................14 Media specifications ...........................

  • Page 6: Table Of Contents

    Check DIMM installation ....................34 Enable memory for Windows ..................... 34 Use HP Jetdirect print server cards ................... 35 Install an HP Jetdirect print server card ............35 Remove an HP Jetdirect print server card ............36 3 Maintenance Chapter contents ..........................37 Manage supplies ..........................

  • Page 7: Table Of Contents

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Chapter contents ..........................55 Basic operation ........................... 56 ADF/scanner system ......................57 ADF ........................57 Sensors in the ADF ................57 ADF paper path ................57 Scanner ......................58 Formatter ...........................

  • Page 8: Table Of Contents

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Fax accessory ..........................111 Disk drive ............................113 Formatter ............................116 Stapler .............................. 117 Stapler power-supply ........................123 Right-side fan ........................... 128 Engine control unit (ECU) ......................... 131 Left-side riser ............................ 138 Fuser ..............................

  • Page 9: Table Of Contents

    Firmware updates and recovery ....................... 239 Determine the current level of firmware ................239 Download the new firmware from the HP Web site ............239 Transfer the new firmware to the device ................240 Use FTP to upgrade the firmware on a network connection ......240 Use HP Web Jetadmin to upgrade the firmware ..........

  • Page 10: Table Of Contents

    Tray 2 pickup assembly ........................290 Alphabetical parts list ........................292 Numerical parts list ........................... 302 Appendix A Supplies and accessories Order parts, accessories, and supplies .................... 314 Order directly from HP ..................... 314 Order through service or support providers ..............314 viii ENWW...

  • Page 11: Table Of Contents

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Order directly through the embedded Web server (for printers that are connected to a network) ........................... 314 Order directly through the HP Easy Printer Care software ..........314 Part numbers ............................ 315 Paper-handling accessories .................... 315 Print cartridge ........................

  • Page 12: Table Of Contents

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Material restrictions ......................334 Disposal of waste equipment by users in private households in the European Union ..335 Material Safety Data Sheet (MSDS) ................335 For more information ....................... 335 Telecom statement ...........................

  • Page 13: Chapter Contents

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Product Information Chapter contents ● Device configurations ● Features ● Walkaround ● Device software ● Media specifications ENWW Chapter contents...

  • Page 14: Device Configurations

    Device configurations HP LaserJet M3027 HP LaserJet M3027x HP LaserJet M3035 HP LaserJet M3035xs ● HP LaserJet M3027, plus: ● Prints up to 35 ppm on HP LaserJet M3035, plus: Prints up to 27 pages-per- minute (ppm) on letter-sized letter-sized media, and up to ●...

  • Page 15: Features

    80 printer-matching screen fonts in TrueType format available with the software solution ● Additional fonts can be added. ● Accessories Optional 500-sheet input tray (tray 3) (standard on the HP LaserJet M3035xs MFP) ● 100-pin 133 MHz dual inline memory modules (DIMMs) ● Connectivity Hi-Speed USB 2.0 connection...

  • Page 16

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Feature Description ● All doors and covers can be opened by using one hand. ● Media can be loaded in tray 1 by using one hand. Chapter 1 Product Information ENWW...

  • Page 17: Walkaround

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Walkaround Device parts Before using the product, familiarize yourself with its components. Optional tray 3 Tray 2 Tray 1 (pull to open) Latch to open the front door (provides access to the print cartridge) Top output bin Control panel Convenience stapler...

  • Page 18: Interface Ports

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Interface ports Fax port (HP LaserJet M3027x and HP LaserJet M3035xs only) Network connection Foreign interface harness (FIH) port Type A Hi-Speed USB 2.0 connection for adding accessories Power connection Type B Hi-Speed USB 2.0 connection for printing...

  • Page 19: Device Software

    The printing system includes software for end users and network administrators, and printer drivers for access to the device features and communication with the computer. NOTE For a list of printer drivers and updated HP printer software, go to www.hp.com/go/ LJM3027mfp_software or www.hp.com/go/LJM3035mfp_software.

  • Page 20: Supported Printer Drivers

    LJM3035mfp_software. For Linux, download the postscript level 3 emulation driver from www.hp.com/go/linuxprinting. The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver.

  • Page 21: Select The Correct Printer Driver

    The HP Universal Print Driver Series for Windows includes separate HP postscript level 3 emulation and HP PCL 5 versions of a single driver that provides access to almost any HP device while providing system administrator with tools to manage devices more effectively. The Universal Print Driver is included on the device CD, under the Optional Software section.

  • Page 22: Priority For Print Settings

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE The names of commands and dialog boxes might vary depending on your software program.

  • Page 23: Open The Printer Drivers

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Open the printer drivers Operating System To change the settings for all To change the default settings To change the device print jobs until the software for all print jobs configuration settings program is closed Windows 2000, XP,...

  • Page 24: Software For Macintosh Computers

    ● Configure the device for IP or AppleTalk printing. You can use the HP Printer Utility when your device uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. For more information, see Use the HP Printer Utility for...

  • Page 25: Utilities

    To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin. When installed on a host server, any client can gain access to HP Web Jetadmin by using a supported Web browser (such as Microsoft® Internet Explorer 4.x or Netscape Navigator 4.x or later) by navigating to the HP Web Jetadmin host.

  • Page 26: Hp Easy Printer Care Software

    Using HP online troubleshooting and maintenance tools You can use the HP Easy Printer Care software when the device is directly connected to your computer or when it is connected to a network. To download the HP Easy Printer Care software, go to www.hp.com/go/easyprintercare.

  • Page 27: Media Specifications

    It is possible that paper could meet all of the guidelines in this chapter or the HP LaserJet Printer Family Print Media Guide and still not print satisfactorily. This can result from abnormal characteristics of the printing environment or other variables over which HP has no control (for example, extremes in temperature and humidity).

  • Page 28: Paper To Avoid

    ● Do not use transparencies, labels, or photo or glossy paper designed for Inkjet printers or other low temperature printers. Use only media that is specified for use with HP LaserJet printers. ● Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to the temperature of the fuser.

  • Page 29: General Media Specifications

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com General media specifications For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family Print Media Guide (available at www.hp.com/support/ljpaperguide) . Category Specifications Acid content 5.5 pH to 8.0 pH...

  • Page 30: Supported Media Sizes

    Automatic 2-sided printing on weights heavier than those shown can produce unexpected results. NOTE Automatic 2-sided (duplex) printing is available with the HP LaserJet M3027x, HP LaserJet M3035, and HP LaserJet M3035xs models. Manual 2-sided printing. Most of the supported media sizes and types listed for printing from tray 1 can be manually duplexed.

  • Page 31: Supported Media Types

    Supplies and accessories on page 313. Use only transparencies that are designed for use with HP LaserJet printers. This printer can detect transparencies that were not designed for use with HP LaserJet printers. For more information, see the user guide.

  • Page 32

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Chapter 1 Product Information ENWW...

  • Page 33

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Installation and configuration Chapter contents ● Site preparation ● Install trays ● Install supplies ● Install accessories ENWW Chapter contents...

  • Page 34: Site Preparation

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Site preparation Location specifications Place the device on a sturdy, level surface in a well-ventilated area that meets the following environmental requirements: ● Temperature: 15° to 32°C (59° to 89°F) ●...

  • Page 35: Install Trays

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Install trays Load tray 1 (multipurpose tray) Tray 1 holds up to 100 sheets of paper, up to 75 transparencies, up to 50 sheets of labels, or up to 10 envelopes.

  • Page 36

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Place media into the tray (short-edge in, print-side up). The media should be centered between the media-width guides and under the tabs on the media-width guides. Slide the media-width guides inward until they lightly touch the media stack on both sides without bending it.

  • Page 37: Load Tray 2 And Optional Tray 3

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Load tray 2 and optional tray 3 Trays 2 and 3 support only paper. For supported paper sizes, see Media specifications on page Pull the tray out of the device and remove any paper. On the rear paper-length guide, press the tab and slide it so that the pointer matches the paper size that you are loading.

  • Page 38: Configure Trays

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Place the paper in the tray and make sure that it is flat at all four corners. Keep the paper below the height tabs on the paper-length guide in the rear of the tray. Push down on the paper to lock the metal paper-lift plate in place.

  • Page 39: Install Supplies

    NOTE Hewlett-Packard recommends the use of HP products in this device. Use of non- HP products may cause problems requiring service that is not covered by the HP warranty or service agreements. Change the print cartridge When a print cartridge approaches the end of useful life, a message appears on the control panel recommending that you order a replacement.

  • Page 40

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. CAUTION Do not touch the shutter or the surface of the roller.

  • Page 41

    Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. If you are using a non-HP print cartridge, check the device control panel for further instructions. For additional help, go to www.hp.com/support/LJM3027mfp...

  • Page 42: Install Accessories

    DIMM antistatic package, then touch bare metal on the device. The HP LaserJet M3027/M3035 devices come with one DIMM slot. If desired, you can replace a DIMM installed in the slot with a higher memory DIMM.

  • Page 43

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove the right side panel by sliding it towards the rear of the device until the side slides from the device. Open the access door by pulling on the metal tab. Remove the DIMM from the antistatic package.

  • Page 44

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Hold the DIMM by the edges, and align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.) Press the DIMM straight into the slot, and press firmly.

  • Page 45

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Close the access door, and press firmly until it snaps into place. To replace the right side panel, line up the alignment arrows and slide the panel toward the front of the device until it latches into place.

  • Page 46: Check Dimm Installation

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Check DIMM installation After installing the DIMM, make sure that the installation was successful. Verify that DIMM is installed correctly Turn the device on. Check that the Ready light is illuminated after the device has gone through the startup sequence.

  • Page 47: Use Hp Jetdirect Print Server Cards

    Use HP Jetdirect print server cards Follow these procedures to install or remove an EIO card. Install an HP Jetdirect print server card Turn off the device. Remove the two screws and cover plate from the EIO slot on the back of the device.

  • Page 48: Remove An Hp Jetdirect Print Server Card

    Turn on the device, and then print a configuration page to verify that the new EIO device is recognized. See Use information pages on page NOTE When you print a configuration page, an HP Jetdirect configuration page that contains network configuration and status information also prints. Remove an HP Jetdirect print server card Turn off the device.

  • Page 49

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Maintenance Chapter contents ● Manage supplies ● Clean the device ● Management tools ENWW Chapter contents...

  • Page 50: Manage Supplies

    Print cartridge Page count Approximate time period Black (Q7551A) 6,500 pages 3 months Black (Q7551X) 13,000 pages 6 months Approximate life is based on 2,000 pages per month. To order supplies online, go to www.hp.com/support/LJM3027mfp www.hp.com/support/ LJM3035mfp Chapter 3 Maintenance ENWW...

  • Page 51: Manage The Print Cartridge

    The device automatically authenticates the print cartridge when it is inserted into the device. During authentication, the device notifies you whether a cartridge is a genuine HP print cartridge. If the device control-panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge, see...

  • Page 52: Clean The Device

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Clean the device Over time, particles of toner and paper accumulate inside the device. This can cause print-quality problems during printing. Cleaning the device eliminates or reduces these problems. Clean the paper path and print-cartridge areas every time that you change the print cartridge or whenever print-quality problems occur.

  • Page 53

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove the assembly, and then wipe the assembly with a soft, dry, lint-free cloth. Replace the assembly, with the largest roller down, in the upright holder, and then press until the assembly snaps into place.

  • Page 54: Clean The Scanner Lid Backing

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Plug in the device, and then turn on the device. Clean the scanner lid backing Minor debris can accumulate on the white document lid backing that is located underneath the scanner lid.

  • Page 55: Clean The Scanner Glass

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Clean the scanner glass Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the accuracy of special features such as fit-to-page and copy. NOTE If streaks or other defects appear only on copies produced using the automatic document feeder (ADF), clean the scanner strip (step 3).

  • Page 56: Clean The Fuser

    Accumulation of toner and particles can cause specks to appear on the front or back side of your print jobs. To ensure optimum print quality, HP recommends that you use the cleaning page every time that you replace the print cartridge.

  • Page 57: Management Tools

    Touch Configuration Page. Touch Print. NOTE If the device contains an HP Jetdirect print server or an optional hard disk drive, additional configuration pages print that provide information about those devices. Supplies status page From the Home screen, touch Administration.

  • Page 58: Chapter 3 Maintenance

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Page description How to print the page File directory From the Home screen, touch Administration. Contains information for any mass Touch Information. storage devices, such as flash drives, Touch Configuration/Status Pages.

  • Page 59: Use The Hp Easy Printer Care Software

    Gain access to problem-solving and maintenance tools. You can use the HP Easy Printer Care software when the device is directly connected to your computer or when it is connected to a network. You must perform a complete software installation to use the HP Easy Printer Care software.

  • Page 60: Hp Easy Printer Care Software Sections

    ● Any current alerts for the device Devices list If you click a device in the list, the HP Easy Printer Care software opens the Overview tab for that device. Supplies Ordering ● Ordering list: Shows the supplies that you can order for each device. If you want to order a window certain item, click the Order check box for that item in the supplies list.

  • Page 61: Use The Embedded Web Server

    Use the embedded Web server When the device is connected to the network, the embedded Web server is automatically available. NOTE When the device is directly connected to a computer, use the HP Easy Printer Care software to view the device status. ●...

  • Page 62: Embedded Web Server Sections

    Options ● Information tab Device Status: Shows the device status and shows the life remaining of HP supplies, with 0% indicating that a supply is empty. The page also shows the type and size of Provides device, status, and print paper set for each tray. To change the default settings, click Change configuration information Settings.

  • Page 63

    The Networking tab can be password-protected. ● Other links HP Instant Support™: Connects you to the HP Web site to help you find solutions. This service analyzes your device error log and configuration information to provide Contains links that connect you to diagnostic and support information specific to your device.

  • Page 64: Use Hp Web Jetadmin Software

    To obtain plug-ins to HP Web Jetadmin, click plug-ins, and then click the download link that is next to the name of the plug-in that you want. The HP Web Jetadmin software can automatically notify you when new plug-ins are available.

  • Page 65: Hp Printer Utility Features

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com HP Printer Utility features The HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list. The following table describes the tasks that you can perform from these pages.

  • Page 66

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Chapter 3 Maintenance ENWW...

  • Page 67

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Theory of operation Chapter contents ● Basic operation ● Internal components ● Timing ● Print cartridge memory system ENWW Chapter contents...

  • Page 68: Basic Operation

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Basic operation This chapter presents an overview of the relationships among major components in the device, and includes a detailed discussion of the image-formation system. The following systems are discussed: ●...

  • Page 69: Adf/scanner System

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com ADF/scanner system If the ADF fails, it can be replaced as a whole-unit replacement part. Sensors in the ADF The ADF contains the following sensors: ● ADF-cover sensor. Detects whether the ADF cover is open or closed. ●...

  • Page 70: Scanner

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com For two-sided documents, the delivery rollers reverse the direction of each page to feed the second side of the document past the ADF glass. Figure 4-3 ADF path for two-sided documents on page 58 shows the path for two-sided documents.

  • Page 71: Formatter

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Formatter The formatter is responsible for the following actions: ● Controlling the ADF/scanner assembly ● Formatting and controlling copies ● Receiving and processing print data from the computer interface ●...

  • Page 72: Engine Control Unit (ecu)

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Engine control unit (ECU) The ECU coordinates all device functions, according to commands that the formatter sends. It drives the laser/scanner system, the image formation system, and the pickup/feed/delivery system. The ECU contains the following components: ●...

  • Page 73

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com c t i Fuser user r t r c r i t i u Figure 4-6 Engine control unit circuit diagram NOTE Figure 6-11 ECU connections on page 268 shows the ECU connections.

  • Page 74: Pickup/feed/delivery System

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Pickup/feed/delivery system The pickup/feed/delivery system consists of several types of feed rollers and sensors. The ECU uses two motors and two solenoids to drive the rollers. Three media-detection sensors detect media as it passes through the device.

  • Page 75: Laser/scanner System

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Laser/scanner system The laser/scanner system receives video signals from the ECU and the formatter and converts the signals into latent images on the photosensitive drum. Figure 4-9 Laser/scanner system ENWW Basic operation...

  • Page 76: Image-formation System

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Image-formation system Laser printing requires the interaction of several different technologies, including electronics, optics, and electrophotographics, to provide a printed page. Figure 4-10 Print cartridge diagram Each process functions independently and must be coordinated with the other device processes. Image formation consists of the following five processes: ●...

  • Page 77: Step 1: Primary Charging

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Step 1: Primary charging Dc and ac biases are applied to the primary charging roller, which transfers a uniform negative potential to the photosensitive drum. Figure 4-12 Primary charging Step 2: Laser beam exposure The laser beam scans the photosensitive drum to neutralize negative charges on parts of the drum.

  • Page 78: Step 4: Transfer

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Toner acquires a negative charge through friction from the developing cylinder and the blade. When the negatively charged toner comes in contact with the drum, the toner adheres to the electrostatic latent image.

  • Page 79: Step 6: Fusing

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Step 6: Fusing The dc negative bias applied to the fusing film strengthens the holding force of the toner on the print media and prevents the toner from scattering. Figure 4-16 Fusing Step 7: Drum cleaning...

  • Page 80: Internal Components

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Internal components Figure 4-18 Cross-section of device on page 68 highlights the major internal components. 10 9 Figure 4-18 Cross-section of device Top output-bin delivery roller Tray 2 separation pad Fusing roller Tray 2 pickup roller Laser/scanner...

  • Page 81: Timing

    SeeTable 4-2 Power-on sequence on page 72 a complete description of the WAIT (power-on) period. Also see Figure 4-20 Timing diagram, HP LaserJet M3027/M3035 on page 71 for detailed information about device timing. STBY (standby) From the end of the WAIT or LSTR period until either...

  • Page 82

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com i t i i l a u l i Figure 4-19 Operational sequences Chapter 4 Theory of operation ENWW...

  • Page 83

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Figure 4-20 Timing diagram, HP LaserJet M3027/M3035 ENWW Timing...

  • Page 84

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 4-2 Power-on sequence Step Action Power-on CPU initialization Video-interface communication start Sensors check for residual media Main motor initial drive Fuser heater initial drive. The fuser heater reaches a surface temperature of 120°C. Fuser-motor initial drive Laser/scanner-motor initial drive High-voltage control...

  • Page 85: Print Cartridge Memory System

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Print cartridge memory system The memory tag is a nonvolatile memory built into the print cartridge. The cartridge usage condition is detected as the engine controller reads or writes the data stored on the memory tag. The engine controller renews the information in the prescribed timing and reads or writes it from or to the memory tag.

  • Page 86

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Chapter 4 Theory of operation ENWW...

  • Page 87

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Removal and replacement Chapter contents ● Introduction ● Automatic document feeder (ADF) and scanner assemblies ● Covers ● Fax accessory ● Disk drive ● Formatter ● Stapler ● Stapler power-supply ●...

  • Page 88

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com ● Pickup assembly ● Tray 1 media-present sensor and top-of-page sensor ● E-label reader (memory tag) ● Face-down-roller shaft ● Cartridge door ● Transfer roller ● Registration assembly ● Tray 1 pickup roller ●...

  • Page 89: Introduction

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Introduction This chapter documents removal and replacement of field replaceable units (FRUs) only. Removal and replacement strategy Replace parts in the reverse order of their removal. Directions for difficult or critical replacement procedures are included.

  • Page 90: Required Tools

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Required tools The following tools are needed to service this device: ● #2 Phillips screwdriver with magnetic tip ● Short Phillips screwdriver with magnetic tip (also known as a “stubby” screwdriver) ●...

  • Page 91: Parts Removal Order

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Parts removal order Each section contains a list of covers and assemblies that have to be removed before working on the major assembly that is the subject of the section. Control panel Automatic document feeder (ADF) Transfer roller...

  • Page 92: Automatic Document Feeder (adf) And Scanner Assemblies

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Automatic document feeder (ADF) and scanner assemblies Automatic document feeder (ADF) and scanner assemblies ADF assembly The ADF cover and the ADF input tray need not be removed unless they require service. ADF cover Open the ADF cover.

  • Page 93

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Figure 5-3 Reinstalling the ADF cover Reinstallation tip When reinstalling the ADF cover, firmly press the three tabs until they click into place. When the three tabs are installed correctly, the cover should close easily. If it does not, open the ADF cover and check the tabs.

  • Page 94: Adf Input Tray

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com ADF input tray Open the ADF cover. Pull the ADF input tray up firmly to release one tab (callout 1). Figure 5-4 Removing the ADF input tray Chapter 5 Removal and replacement ENWW...

  • Page 95

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Figure 5-5 Reinstalling the ADF input tray Reinstallation tip When reinstalling the ADF input tray, slide the tray straight into place. ADF jams and skew can result from incorrect reinstallation. ENWW Automatic document feeder (ADF) and scanner assemblies...

  • Page 96: Control Panel

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Control panel Insert a flat-blade screwdriver into the gap at the left side of the control panel to disengage the control panel and then lift up the front of the control panel. Figure 5-6 Removing the control panel (1 of 2) Chapter 5 Removal and replacement...

  • Page 97

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Disconnect one cable (callout 1). Figure 5-7 Removing the control panel (2 of 2) Lift the control panel off of the device. ENWW Automatic document feeder (ADF) and scanner assemblies...

  • Page 98

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Figure 5-8 Reinstalling the control panel Reinstallation tip Make sure that you insert the tabs at the back of the control panel (callout 2) into the slots. Chapter 5 Removal and replacement ENWW...

  • Page 99

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Unscrew the thumb screws (callout 1) on the ADF cable at the back of the device and then unplug the cable. Figure 5-9 Removing the ADF (1 of 3) ENWW Automatic document feeder (ADF) and scanner assemblies...

  • Page 100

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Lift the ADF lid and then press the hinge-release tab (callout 2) toward the right side of the device. Figure 5-10 Removing the ADF (2 of 3) Chapter 5 Removal and replacement ENWW...

  • Page 101

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Lift the ADF off of the device. Figure 5-11 Removing the ADF (3 of 3) ENWW Automatic document feeder (ADF) and scanner assemblies...

  • Page 102: Scanner Assembly

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Scanner assembly NOTE If you are not replacing the scanner assembly, but need to remove it in order to gain access to assemblies inside the printer portion of the device, you can remove the scanner assembly and ADF together.

  • Page 103

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove one screw (callout 5) at the left side and two screws (callouts 6 and 7) at the back of the device. Figure 5-13 Removing the scanner assembly (2 of 4) ENWW Automatic document feeder (ADF) and scanner assemblies...

  • Page 104

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Slide the scanner assembly toward the back of the device until it stops. Figure 5-14 Removing the scanner assembly (3 of 4) Reinstallation tip Upon reinstallation, the stapler can block the scanner assembly from moving into the correct position.

  • Page 105

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Lift the assembly straight up and off of the device. Figure 5-15 Removing the scanner assembly (4 of 4) ENWW Automatic document feeder (ADF) and scanner assemblies...

  • Page 106: Covers

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Covers Not all covers have to be removed to get to various FRUs. Use the list provided in each section to determine which covers and other components must be removed. Right-side cover Slide the right-side cover toward the back of the device.

  • Page 107: Formatter Shield

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Formatter shield Remove the right-side cover (see Right-side cover on page 94). Rotate the formatter shield away from the front of the device, and then lift it off of its hinges (callout 1) at the back of the device.

  • Page 108: Fax Cover

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Fax cover Pull the fax cover away from the back of the device. Figure 5-18 Removing the fax cover Chapter 5 Removal and replacement ENWW...

  • Page 109: Left-side Cover

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Left-side cover Remove two screws (callout 1). Figure 5-19 Removing the left-side cover (1 of 3) Open the cartridge door. Open the rear output bin all the way, and then press the output bin down firmly to disengage two door-stops (callout 2 in Figure 5-20 Removing the left-side cover (2 of 3) on page 98).

  • Page 110

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Use a flat-blade screwdriver to press one tab (callout 3) toward the back of the device, and then rotate the cover away from the back of the device. Figure 5-20 Removing the left-side cover (2 of 3) Chapter 5 Removal and replacement ENWW...

  • Page 111

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Slide the cover toward the front of the device to clear tabs at the front (callout 4), and then lift the cover away from the device. Figure 5-21 Removing the left-side cover (3 of 3) ENWW Covers...

  • Page 112: Legal Cover (dust Cover)

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Legal cover (dust cover) Rotate the cover up to the horizontal position. Flex the middle of the cover until one of the hinges is released from its slot. Slide the cover toward the released hinge to release the other hinge. 100 Chapter 5 Removal and replacement ENWW...

  • Page 113: Back Cover

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Back cover Remove the left-side cover (see Left-side cover on page 97) and leave the rear output bin all the way open. Remove two screws (callout 1). Figure 5-22 Removing the back cover (1 of 2) ENWW Covers 101...

  • Page 114

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Release one tab (callout 2) inside the device and then rotate the bottom of the cover away from the device. Figure 5-23 Removing the back cover (2 of 2) Lift the cover away from the device.

  • Page 115: I/o Cover

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com I/O cover Remove the back cover (see Back cover on page 101). Rotate the I/O cover to clear tabs at the right side of the cover. Figure 5-24 Removing the I/O cover Lift the cover off of the device.

  • Page 116: Fax Rail

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Fax rail Remove the following components: ● Right-side cover (see Right-side cover on page ● Formatter shield (see Formatter shield on page ● Fax cover (see Fax cover on page ●...

  • Page 117: Top Cover

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Top cover Remove the following components: ● Right-side cover (see Right-side cover on page ● Formatter shield (see Formatter shield on page ● Fax cover (see Fax cover on page ●...

  • Page 118

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Squeeze the cover at the back of the device to release two tabs and lift up the cover slightly. Figure 5-27 Removing the top cover (2 of 3) 106 Chapter 5 Removal and replacement ENWW...

  • Page 119

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Slide the cover toward the front of the device to clear the tabs (callout 2) at the front of the device. Figure 5-28 Removing the top cover (3 of 3) Lift the cover off of the device.

  • Page 120

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Figure 5-29 Reinstalling the top cover Reinstallation tip After reinstalling the cover, make sure that the exit-sensor flag (callout 4) moves freely. 108 Chapter 5 Removal and replacement ENWW...

  • Page 121: Front, Right Cover

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Front, right cover Remove the right-side cover (see Right-side cover on page 94). Remove two screws (callout 1). Figure 5-30 Removing the front, right cover (1 of 2) ENWW Covers 109...

  • Page 122

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Rotate the cover away from the back of the device to clear two tabs (callout 2) at the front of the device. Figure 5-31 Removing the front, right cover (2 of 2) Lift the cover away from the device.

  • Page 123: Fax Accessory

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Fax accessory Remove the following components: ● Right-side cover (see Right-side cover on page ● Formatter shield (see Formatter shield on page ● Fax cover (see Fax cover on page ●...

  • Page 124

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Slide the fax accessory toward the back and out of the device. Figure 5-33 Removing the fax accessory (2 of 2) 112 Chapter 5 Removal and replacement ENWW...

  • Page 125: Disk Drive

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Disk drive Remove the right-side cover (see Right-side cover on page 94) and the formatter shield (see Formatter shield on page 95). Disconnect two cables (callout 1) and remove one screw (callout 2). Figure 5-34 Removing the disk drive (1 of 3) Slide the disk drive up slightly to clear three tabs from the tab slots (callout 3 in...

  • Page 126

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove two screws (callout 4) from the metal housing. Figure 5-35 Removing the disk drive (2 of 3) 114 Chapter 5 Removal and replacement ENWW...

  • Page 127

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Open the metal-housing door, remove the disk drive from the metal housing, and then disconnect two cables (callout 5). Figure 5-36 Removing the disk drive (3 of 3) ENWW Disk drive 115...

  • Page 128

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Formatter Remove the following components: ● Right-side cover (see Right-side cover on page ● Formatter shield (see Formatter shield on page ● Disk drive (see Disk drive on page 113) NOTE Removing the disk drive is not a required step.

  • Page 129: Stapler

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Stapler Remove the following components: ● Right-side cover (see Right-side cover on page ● Formatter shield (see Formatter shield on page ● Fax cover (see Fax cover on page ●...

  • Page 130

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove two screws (callout 2) from the stapler bracket. Figure 5-39 Removing the stapler (2 of 3) Reinstallation tip Be careful not to pinch the stapler cables when reinstalling and tightening the screws.

  • Page 131

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Lift the stapler out of the device and then disconnect one cable (callout 3) from the back of the stapler. Figure 5-40 Removing the stapler (3 of 3) ENWW Stapler 119...

  • Page 132

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Figure 5-41 Reinstalling the stapler (1 of 3) Reinstallation tip For correct placement, insert the metal tab at the back of the stapler (callout 4) into the slot in the chassis (callout 5). The following figure shows correct placement of the metal tab in callout 6 and incorrect placement of the metal tab in callout 7.

  • Page 133

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Figure 5-43 Reinstalling the stapler (3 of 3) Reinstallation tip Make sure that the actuator rod (callout 8) is inserted into the hole in the stapler and that it moves freely. Stapler testing –...

  • Page 134

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com WARNING! Do not release the device back to the customer unless the stapler passes both of the tests. If the stapler fails either test, remove the stapler and then reinstall it by carefully following the installation steps shown in this manual.

  • Page 135: Stapler Power-supply

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Stapler power-supply Remove the following components: ● All covers except for the top cover and the right, front cover (see Covers on page ● ADF/scanner assembly (see Scanner assembly on page ●...

  • Page 136

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Lift the I/O plate up slightly to dislodge it from the tabs (callout 3) on the ECU plate, and then slide it toward the back and off of the device. Figure 5-45 Removing the stapler power supply (2 of 5) 124 Chapter 5 Removal and replacement...

  • Page 137

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove three screws (callout 4) from the stapler-power-supply plate. Figure 5-46 Removing the stapler power supply (3 of 5) ENWW Stapler power-supply 125...

  • Page 138

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Slide the stapler-power-supply plate toward the back of the device until it stops, and then guide cables through a hole in the stapler-power-supply plate while lifting the plate straight away from the device.

  • Page 139

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Unplug the power-supply cable (callout 5) and then remove one screw (callout 6) to release the power-supply cover. Figure 5-48 Removing the stapler power supply (5 of 5) Lift the cover off of the power supply and then lift the power supply off of the plate. ENWW Stapler power-supply 127...

  • Page 140: Right-side Fan

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Right-side fan Remove the following components: ● All covers except for the top cover (see Covers on page ● ADF/scanner assembly (see Scanner assembly on page ● Fax accessory (see Fax accessory on page 111) ●...

  • Page 141

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove three screws (callout 2) from the clip-tray/stapler housing assembly and then lift the assembly off of the device. Figure 5-50 Removing the right-side fan (2 of 3) Reinstallation tip When reinstalling the clip-tray/stapler-housing assembly, route the scanner power cable (callout 3) through an opening in the assembly.

  • Page 142

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Disconnect the fan cable (callout 4) at the ECU and then remove two screws (callout 5). Figure 5-51 Removing the right-side fan (3 of 3) Slide the fan out of the device. 130 Chapter 5 Removal and replacement ENWW...

  • Page 143

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Engine control unit (ECU) Remove the following components: ● All of the covers (see Covers on page 94) and the ADF/scanner assembly (see Scanner assembly on page ● Fax accessory (see Fax accessory on page 111) ●...

  • Page 144

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove five screws (callout 3) at the back of the device. Figure 5-53 Removing the ECU (2 of 6) 132 Chapter 5 Removal and replacement ENWW...

  • Page 145

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove three screws (callout 4) from the right-side riser and then lift the riser off of the device. Also remove two screws (callout 5) from the ECU plate. Figure 5-54 Removing the ECU (3 of 6) ENWW Engine control unit (ECU) 133...

  • Page 146

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Disconnect two sensor cables (callout 6) and the fuser power cable (callout 7). Figure 5-55 Removing the ECU (4 of 6) 134 Chapter 5 Removal and replacement ENWW...

  • Page 147

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Unplug the laser/scanner ribbon cable (callout 8) from the laser/scanner and disconnect one inline connector (callout 9). Then, unwind the front-door microswitch cable from the cable guides and then remove the microswitch (callout 10) from its housing. Figure 5-56 Removing the ECU (5 of 6) Figure 5-57...

  • Page 148

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Lift up the ECU slightly and rotate the top of the ECU away from the device. After it is rotated, disconnect one ribbon cable (callout 11) from the ECU. Figure 5-58 Removing the ECU (6 of 6) Lift the ECU off of the device.

  • Page 149

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Figure 5-59 Reinstalling the ECU Reinstallation tip Make sure that the power switch (callout 12) fits into the correct position in the switch link (callout 13). ENWW Engine control unit (ECU) 137...

  • Page 150: Left-side Riser

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Left-side riser Remove all covers (see Covers on page 94) and the ADF/scanner assembly (see Scanner assembly on page Remove four screws (callout 1). Figure 5-60 Removing the left-side riser Lift the left-side riser off of the device.

  • Page 151: Fuser

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Fuser Remove the back cover (see Back cover on page 101) and the I/O cover (see I/O cover on page 103). Remove the duplexer inlet guide by releasing two tabs (callout 1) on the guide, and then sliding the guide toward the back of the device.

  • Page 152

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Disconnect the fuser power cable (callout 2) and remove the cable from the cable guide (callout 3). Also disconnect two cables (callout 4) at the right side of the fuser and remove one of the cables from the cable guide (callout 5).

  • Page 153

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove three self-tapping screws (callout 6) and one grounding screw (callout 7). Figure 5-63 Removing the fuser (3 of 3) Tilt the fuser slightly toward the back of the device, and then slide the fuser out of the back of the device.

  • Page 154: Laser/scanner

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Laser/scanner Remove all covers (see Covers on page 94) and the ADF/scanner assembly (see Scanner assembly on page 90). Release one tab (callout 1) on the air duct, and then lift the air duct out of the device. Figure 5-64 Removing the laser/scanner (1 of 2) 142 Chapter 5 Removal and replacement...

  • Page 155

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Disconnect two cables (callout 2) and then remove four screws (callout 3). Figure 5-65 Removing the laser/scanner (2 of 2) Lift the laser/scanner out of the device. ENWW Laser/scanner 143...

  • Page 156: Access Plate

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Access plate Remove the following components: ● Left-side cover (see Left-side cover on page ● Back cover (see Back cover on page 101) ● I/O cover (see I/O cover on page 103) ●...

  • Page 157

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com At the back of the device, press one tab (callout 1) to release the access plate, and then lower the access plate until the other side slides off of the other tab (callout 2). NOTE You might have to pry the tab with a flat-blade screwdriver.

  • Page 158: Oblique-roller Assembly

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Oblique-roller assembly Remove the following components: ● Left-side cover (see Left-side cover on page ● Back cover (see Back cover on page 101) ● I/O cover (see I/O cover on page 103) ●...

  • Page 159

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Figure 5-69 Reinstalling the oblique-roller assembly Reinstallation tip To reinstall the oblique-roller assembly, first make sure that the tab (callout 2) is parallel to the assembly. Then line up the the roller shaft (callout 3) with its hole on the assembly and rotate the assembly into place.

  • Page 160: Left-side Fan

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Left-side fan Remove all of the covers (see Covers on page 94) and the ADF/scanner assembly (see Scanner assembly on page 90). Disconnect the left-side-fan cable from the ECU. Remove two screws (callout 1) at the left side of the device and then lift the fan plate and fan straight away from the hole in the chassis.

  • Page 161: High-voltage Power Supply (hvps)

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com High-voltage power supply (HVPS) Remove the following components: ● All covers (see Covers on page 94) and the ADF/scanner assembly (see Scanner assembly on page ● Fax accessory (see Fax accessory on page 111) ●...

  • Page 162

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove one grounding screw from inside the slot (callout 1) for the flat ribbon cable. Figure 5-71 Removing the HVPS (1 of 5) 150 Chapter 5 Removal and replacement ENWW...

  • Page 163

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com At the left side of the device, disconnect one cable (callout 2) and then remove two screws (callout 3). Figure 5-72 Removing the HVPS (2 of 5) Reinstallation tip Remember how the cable is threaded and connected to the device.

  • Page 164

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove two screws (callout 4) from the ribbon-cable protector (callout 5) and then lift the protector out of the device. Figure 5-73 Removing the HVPS (3 of 5) 152 Chapter 5 Removal and replacement ENWW...

  • Page 165

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Guide the ribbon cable (callout 6) through the hole in the chassis and then remove the remaining three screws (callout 7) from the HVPS pan. Figure 5-74 Removing the HVPS (4 of 5) ENWW High-voltage power supply (HVPS) 153...

  • Page 166

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Lift the edge of the HVPS pan and then disconnect two cables (callout 8) from the HVPS. Figure 5-75 Removing the HVPS (5 of 5) NOTE The HVPS pan and the HVPS together are a single FRU. You do not have to separate the HVPS from the pan.

  • Page 167

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Figure 5-76 Grounding-spring locations Reinstallation tip As you remove the power supply, note the locations of the grounding springs. You might need to reinstall one non-captive spring (callout 9) before reinstalling the power supply. ENWW High-voltage power supply (HVPS) 155...

  • Page 168: Feed-guide Assembly

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Feed-guide assembly Remove the following components: ● All of the covers (see Covers on page 94) and the ADF/scanner assembly (see Scanner assembly on page ● Fax accessory (see Fax accessory on page 111) ●...

  • Page 169

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove two screws (callout 2). Figure 5-77 Removing the feed-guide assembly (1 of 2) ENWW Feed-guide assembly 157...

  • Page 170

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com On the edge of the assembly that is farthest from you, lift the right corner up, twist the assembly counterclockwise, and remove the assembly from the device. Figure 5-78 Removing the feed-guide assembly (2 of 2) Reinstallation tip Make sure that the loosened grounding wire is out of the way before...

  • Page 171: Main Motor

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Main motor Remove the following components: ● All of the covers (see Covers on page 94) and the ADF/scanner assembly (see Scanner assembly on page ● Fax accessory (see Fax accessory on page 111) ●...

  • Page 172

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove three screws (callout 1) from the main motor cover and then lift the cover out of the device. Figure 5-79 Removing the main motor (1 of 2) WARNING! The teeth on the static-eliminator sheet are sharp.

  • Page 173

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove three screws (callout 2), unroute the main-motor cable, and then lift the motor out of the device. Figure 5-80 Removing the main motor (2 of 2) NOTE Do not attempt to disconnect the cable at the main motor. The cable is permanently connected to the main motor.

  • Page 174: Gear Assembly

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Gear assembly Remove the following components: ● All of the covers (see Covers on page 94) and the ADF/scanner assembly (see Scanner assembly on page ● Fax accessory (see Fax accessory on page 111) ●...

  • Page 175

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove two screws (callout 1) from the switch-link assembly, slide the assembly toward the front of the device, and then lift it out of the device. Figure 5-81 Removing the gear assembly (1 of 2) ENWW Gear assembly 163...

  • Page 176

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove cables from four cable guides (callout 2) and then remove four screws (callout 3) from the gear-assembly plate. NOTE Make sure that you duplicate the cable routing when you reinstall the assembly. Figure 5-82 Removing the gear assembly (2 of 2) Pull the gear assembly straight away from the device.

  • Page 177: Reinstallation Notes For The Gear Assembly

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Reinstallation notes for the gear assembly Reinstallation tip Close the cartridge door and press the large gear against the device chassis before you start to reinstall the gear assembly. Reinstallation tip The spring (callout 4) has a locating pin that must be inserted into the small hole in the gear-assembly plate before reinstallation.

  • Page 178: Tray 1 Solenoid

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Tray 1 solenoid Remove the following components: ● All covers (see Covers on page 94) and the ADF/scanner assembly (see Scanner assembly on page ● Fax accessory (see Fax accessory on page 111) ●...

  • Page 179: Tray 2 Solenoid

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Tray 2 solenoid Remove the following components: ● All covers (see Covers on page 94) and the ADF/scanner assembly (see Scanner assembly on page ● Fax accessory (see Fax accessory on page 111) ●...

  • Page 180: Pickup Assembly

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Pickup assembly Remove the following components: ● All of the covers (see Covers on page 94) and the ADF/scanner assembly (see Scanner assembly on page ● Disk drive (see Disk drive on page 113) ●...

  • Page 181

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove the cables from the cable guide (callout 1) and then remove two screws (callout 2) from the tray 2 solenoid plate. Press the tab on the pickup shaft gear (callout 3) and then slide the gear off of the shaft.

  • Page 182

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove three screws (callout 4) from two tray guides at the right side of the device and then lift the guides out of the device. Repeat the procedure to remove the tray guides at the left side of the device.

  • Page 183

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Press in the green tab (callout 5), remove two screws (callout 6) from the roller-stay assembly, and then lift the assembly out of the device. Figure 5-88 Removing the pickup assembly (3 of 4) NOTE After removing the roller-stay assembly, the media-present sensor for tray 1 is exposed.

  • Page 184

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Use a short screwdriver to remove two screws (callout 7) and then remove the remaining two screws (callout 8) from the pickup assembly. Figure 5-89 Removing the pickup assembly (4 of 4) Lift the assembly out of the device starting at the opposite end from the gear-end of the assembly.

  • Page 185: Tray 1 Media-present Sensor And Top-of-page Sensor

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Tray 1 media-present sensor and top-of-page sensor The tray 1 media-present sensor is exposed when the roller-stay assembly is removed in step 5 of the pickup assembly removal (see Pickup assembly on page 168).

  • Page 186

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Figure 5-91 Media-width, top-of-page, and tray 1 media-present sensors NOTE Figure 5-91 Media-width, top-of-page, and tray 1 media-present sensors on page 174 shows three sensors: Media-width sensor (callout 3), which can be removed after removing the high-voltage power- supply (see High-voltage power supply (HVPS) on page 149)

  • Page 187: E-label Reader (memory Tag)

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com E-label reader (memory tag) Remove all of the covers (see Covers on page 94) and the ADF/scanner assembly (see Scanner assembly on page 90). Disconnect one cable (callout 1), and then thread the cable through the hole in the device chassis. Figure 5-92 Removing the e-label reader (1 of 2) ENWW...

  • Page 188

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove one screw (callout 2). Figure 5-93 Removing the e-label reader (2 of 2) Lift the e-label reader out of the device. Reinstallation tip Insert the tab at the front of the reader into the metal slot first. 176 Chapter 5 Removal and replacement ENWW...

  • Page 189: Face-down-roller Shaft

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Face-down-roller shaft Remove all of the covers (see Covers on page 94) and the ADF/scanner assembly (see Scanner assembly on page 90). Rotate the bushings (callout 1) at both ends of the face-down-roller shaft . NOTE The bushing on the left side of the device rotates to a horizontal position.

  • Page 190

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Lift the end at the right side of the device, and then slide the shaft toward the right side to clear the hole on the left side of the device chassis. Figure 5-95 Removing the face-down-roller shaft (2 of 2) 178 Chapter 5 Removal and replacement...

  • Page 191: Cartridge Door

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Cartridge door Remove the left-side cover (see Left-side cover on page 97). With the cartridge door closed, unhook the spring (callout 1) at the device chassis, and then remove one screw (callout 2).

  • Page 192

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Open the cartridge door, and then use a flatblade screwdriver to release the cartridge-door arm (callout 3) at the right side of the cartridge door. Figure 5-97 Removing the cartridge door (2 of 3) 180 Chapter 5 Removal and replacement ENWW...

  • Page 193

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Slide the cartridge door to the left, off of the hinges, and then pull the door away from the device. Figure 5-98 Removing the cartridge door (3 of 3) ENWW Cartridge door 181...

  • Page 194: Transfer Roller

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Transfer roller Open the cartridge door. Release the left end of the transfer roller by using needle-nose pliers or a small flatblade screwdriver to pinch two tabs at the left end of the transfer roller. Figure 5-99 Removing the transfer roller Use the needle-nose pliers or flatblade screwdriver in the same manner to release the other end.

  • Page 195: Registration Assembly

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Registration assembly Remove the following components: ● Right-side cover (see Right-side cover on page ● Formatter shield (see Formatter shield on page ● Fax cover (see Fax cover on page ●...

  • Page 196

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove two screws (callout 2) from the registration-assembly cover, and then lift the cover out of the device. Figure 5-101 Removing the registration assembly (2 of 3) 184 Chapter 5 Removal and replacement ENWW...

  • Page 197

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Remove four screws (callout 3). Figure 5-102 Removing the registration assembly (3 of 3) Lift the registration assembly out of the device, gear-end first. ENWW Registration assembly 185...

  • Page 198: Tray 1 Pickup Roller

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Tray 1 pickup roller Spread the pickup-roller locks (callout 1) on each side of the tray 1 pickup roller to release the roller. Figure 5-103 Removing the tray 1 pickup roller Rotate the top of the roller off of the shaft, and then lift the roller out of the device.

  • Page 199: Tray 2 Pickup Roller

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Tray 2 pickup roller NOTE Also follow these instructions to remove any optional-tray pickup rollers. Tip the device over on its rear side, with the top of the device facing you. Rotate the bushings (callout 1) on each side of the roller upward.

  • Page 200

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Slide the roller and shaft toward the right, and then lift the roller and shaft together out of the device. Figure 5-105 Removing the tray 2 pickup roller (2 of 2) 188 Chapter 5 Removal and replacement ENWW...

  • Page 201: Separation Pad

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Separation pad NOTE To replace a separation pad, replace the entire separation-pad assembly. Pull the tray out of the device. Remove two screws (callout 1) from the separation-pad assembly. Figure 5-106 Removing the separation pad Lift the assembly out of the tray.

  • Page 202

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com 190 Chapter 5 Removal and replacement ENWW...

  • Page 203

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Troubleshooting Chapter contents ● Troubleshooting process ● Control-panel messages ● Clear jams ● Interface troubleshooting ● Service mode functions ● Troubleshooting tools ● Firmware updates and recovery ● Troubleshoot general printing problems ●...

  • Page 204: Troubleshooting Process

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Troubleshooting process Troubleshooting tree Figure 6-1 Basic troubleshooting 192 Chapter 6 Troubleshooting ENWW...

  • Page 205: Troubleshooting Flowchart

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Troubleshooting flowchart If the device is not responding correctly, use the flowchart to determine the problem. If the device does not pass a step, follow the corresponding troubleshooting suggestions. 1.

  • Page 206: Can You Print A Configuration Page

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com 2. Can you print a configuration page? (See Use information pages on page 45.) Go to step 3. ● A configuration page Verify that all trays are correctly loaded, adjusted, and installed in the device. does not print.

  • Page 207: Does The Device Copy

    If the ADF is damaged, replace the ADF (see ADF assembly on page 80). Media does not move Make sure that the media HP specifications. See Media specifications on page smoothly through the Clean the ADF roller and separation pad. See Clean the ADF on page 40 ADF path.

  • Page 208: Does The Device Send A Fax

    See the user guide. incomplete or of poor quality. The device fax Review the device fax settings. See the HP LaserJet Analog Fax Accessory 300 User Guide. settings are set incorrectly. If the error persists, replace the fax accessory (see Fax accessory on page 111.

  • Page 209: Does The Device Receive A Fax

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com 5. Does the device receive a fax? Go to step 6. Too many telephone Make sure that the device is the only device on the telephone line and try again to receive the fax. devices are plugged in, or telephone devices are not...

  • Page 210: Can You Print From A Program

    If the device is on a network, print a configuration page. (See Use information pages on page 45.) If an HP Jetdirect print server is installed, a Jetdirect page also prints. Check the Jetdirect configuration page to verify that the network protocol status and settings are correct for the device.

  • Page 211: Does The Job Print As Expected

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com 7. Does the job print as expected? Go to step 8. ● Print is garbled, or Make sure that you are using the correct printer driver. (See the user guide.) only a portion of the ●...

  • Page 212: Does The Device Select The Correct Trays

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com 8. Does the device select the correct trays? For other problems, check the table of contents or the index in this manual, or see the printer- driver online Help. ●...

  • Page 213: Control-panel Messages

    ECU. You might have to remove the main cooling fan to see this connection. 10.32.00 - Unauthorized Supply A supply has been installed that does not If you believe you purchased a genuine HP pass the authentication test for genuine HP supply, visit us at www.hp.com/go/ supplies.

  • Page 214: Chapter 6 Troubleshooting

    Verify that the type and quality of the advance it into the paper path. media that you are using meet HP specifications. (See Media specifications on page 15.) Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media.

  • Page 215

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 6-1 Control-panel messages (continued) Control panel message Description Recommended action 13.05.00 Jam inside front door Paper failed to reach the delivery sensor Follow the instructions in the onscreen within a specified period of time when a print dialog box, or see Clear jams from the...

  • Page 216

    Too much data was sent to the embedded Touch to print the transferred data. (Some continue touch OK HP Jetdirect print server. data might be lost.) 22 USB I/O buffer overflow To continue Too much data was sent to the USB buffer.

  • Page 217

    49.XXXXX ERROR To continue turn off A critical firmware error has occurred. Turn the device off, and then turn the then on device on. Go to www.hp.com/support/ LJM3027mfp www.hp.com/support/ LJM3035mfp to check the latest firmware image version. If the latest...

  • Page 218

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 6-1 Control-panel messages (continued) Control panel message Description Recommended action 50.X FUSER ERROR To continue turn off A fuser error has occurred. Turn the device off, and then turn the then on device on.

  • Page 219

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 6-1 Control-panel messages (continued) Control panel message Description Recommended action (see Engine control unit (ECU) on page 131). 53.XY.ZZ CHECK RAM DIMM SLOT <X> To A problem exists with the device memory. You might need to reinstall or replace the continue turn off then on The DIMM that caused the error will not be...

  • Page 220

    62 NO SYSTEM To continue turn off then A problem exists with the device firmware. Turn the device off, and then turn the device on. Go to www.hp.com/support/ LJM3027mfp www.hp.com/support/ LJM3035mfp to check the latest firmware image version. If the latest...

  • Page 221

    (see Formatter on page 116). 68.1, disk drive Use the HP Web Jetadmin software to delete files from the disk drive. If, after deleting files from the disk drive, the message persists, reinitialize the disk drive (see...

  • Page 222

    Replace the EIO accessory. 8X.YYYY EMBEDDED JETDIRECT ERROR The embedded HP Jetdirect print server has Turn the device off, and then turn the To continue turn off then on encountered a critical error, as specified by device on.

  • Page 223

    Error executing Digital Send job. Job A digital send job has failed and cannot be Try to send the job again. failed. delivered. HP digital sending: delivery error A digital send job has failed and cannot be Send the job again. delivered. ENWW...

  • Page 224

    To override the message, touch to use a type and size of media that is available in another tray. Non HP supply installed Economode A non-HP supply or a refilled HP supply has Follow the instructions in the onscreen dialog disabled been installed. box.

  • Page 225

    Unable to copy The device was unable to copy the document. To temporarily hide this message in order to If this message persists, contact an HP- fax or send to e-mail, touch Hide. authorized service or support provider. (See the HP support flyer, or go to www.hp.com/...

  • Page 226: Clear Jams

    Not all device packing material was removed. Verify that the packing tape, cardboard, and plastic shipping locks have been removed from the device. If the device still continues to jam, contact HP Customer Support or your authorized HP service provider. 214 Chapter 6 Troubleshooting ENWW...

  • Page 227: Jam Locations

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Jam locations Use this illustration to locate media jams in the device. For instructions about clearing jams, see the section listed for each jam location. Automatic document feeder (ADF) Clear jams from the ADF on page 217.

  • Page 228: Jam Detection

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Jam detection The device contains five sensors that verify whether or not media is transported smoothly through the device. Figure 6-2 Jam-detection sensors on page 216 shows the sensors. Figure 6-2 Jam-detection sensors PS901...

  • Page 229: Clear Jams From The Adf

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Clear jams from the ADF Open the ADF cover. Lifting the green lever, rotate the pick mechanism until it stays open. Gently try to remove the page without tearing it. If you feel resistance, go to the next step. Open the scanner lid and gently loosen the media by using both hands.

  • Page 230

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Close the scanner lid, and then lower the roller assembly. Close the ADF lid. If any media is visible in the output bin area, gently pull it out. 218 Chapter 6 Troubleshooting ENWW...

  • Page 231: Clear Jams From The Print-cartridge Area

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Clear jams from the print-cartridge area Open the front door and remove the print cartridge. CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.

  • Page 232: Clear Jams From The Input-tray Areas

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Clear jams from the input-tray areas NOTE To remove media from the tray 1 area, slowly pull the media out of the device. For all other trays, complete the following procedure. Slide the tray out of the device, and remove any damaged paper from the tray.

  • Page 233

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides. Open and close the front door, and then touch on the touchscreen to clear the jam message.

  • Page 234: Clear Jams From The Duplexer

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Clear jams from the duplexer Remove tray 2 from the device. Push the green button on the top right front of the tray 2 opening to access the duplex paper path. Reach in and pull out the jammed paper.

  • Page 235: Clear Jams From The Output-bin Areas

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Reinstall tray 2. Open and close the front door, and then touch on the touchscreen to clear the jam message. If a jam message persists, there is still media in the device. Look for media in other locations. Clear jams from the output-bin areas NOTE If media is jammed in the top output area, but most of the media is still inside the device,...

  • Page 236

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Grasp both sides of the media, and slowly pull the media out of the device. (There might be loose toner on the media. Be careful not to spill it on yourself or into the device.) NOTE If media is difficult to remove, try opening the front door and removing the print cartridge to release pressure on the media.

  • Page 237: Interface Troubleshooting

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Interface troubleshooting Communications checks NOTE Communication problems are normally the customer's responsibility. Time spent attempting to resolve these problems might not be covered by the Hewlett-Packard product warranty. Refer the customer to the network administrator for assistance in troubleshooting network problems.

  • Page 238: Service Mode Functions

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Service mode functions Boot-up key sequences Use boot-up key sequences to accomplish the following service functions: ● Select language. ● Cold reset. A cold reset unlocks menus that have been previously locked and sets all control panel menu items (including EIO settings) back to the factory defaults.

  • Page 239: Low-level Boot-up Key Sequence For Selecting A Language, Performing A Cold Reset, And Enabling And Disabling Embedded Lan

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Low-level boot-up key sequence for selecting a language, performing a cold reset, and enabling and disabling embedded LAN Turn off the device. Turn on the device. When the control-panel display shows that the device has begun to count the memory, press and hold the key.

  • Page 240: Service Menu

    Touch Administration. Touch Service. Enter the service PIN code and then touch OK. Use the PIN code 11303506 for the HP LaserJet M3027/M3035 Series MFP. Use the control panel to select the menu item you want.

  • Page 241: Restore The Service Id

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Restore the service ID If you replace the formatter, the service ID is lost. Use this menu item to reset the value to the date that the device was first used. The date format is YYDDD. Use the following procedure to calculate the date. To calculate YY, subtract 1990 from the calendar year.

  • Page 242: Troubleshooting Tools

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Troubleshooting tools Control-panel menus Touch Administration to open the control-panel menus. Use the scroll bar on the control panel to scroll through the menus. Touching a menu item opens the menu. The high-level menus appear in the following order: Main menus Information menu...

  • Page 243: Troubleshooting Menu

    A value between 0 and 30. Use this feature to set loss levels to compensate for phone line signal loss. You should not modify this setting unless requested to do so by an HP service representative because it could cause the fax to stop functioning.

  • Page 244

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 6-3 Troubleshooting menu (continued) Menu item Sub-menu item Values Description Paper Path Test Test Page Print (button) Generate a test page for testing paper handling features. You can define the path that is used for the test in order to test specific paper paths.

  • Page 245: Early-boot Diagnostic Test

    Control panel Control panel LEDs Memory count HP "blooming" logo If the power-on sequence stops with no control panel display, check to see if any of the control-panel LEDs are on. Note which LEDs are on and which LEDs are off and compare the combination to...

  • Page 246: Test

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Test pages Printing test pages helps you determine whether or not the device engine and the formatter are functioning. NOTE Information pages also can be used to solve device issues. See Use information pages on page Engine-test page...

  • Page 247: Formatter Test

    The Information tab contains the following pages. ● Device Status. Shows the device status and the life that remains in HP supplies (0% indicates that a supply is empty). This page also shows the type and size of print media that is set for each tray.

  • Page 248: Settings Tab

    The network administrator uses this tab to control network-related settings for the device when it is connected to an IP-based network. This tab does not appear if the device is directly connected to a computer, or if the device is connected to a network with anything other than an HP Jetdirect print server. Other links This section of the embedded Web server contains links that connect you to the Internet.

  • Page 249

    ● Order Supplies connects to the HP Web site so that you can order genuine HP supplies, such as print cartridges and paper. ●...

  • Page 250: Image Defect Ruler

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Image defect ruler Use a ruler to measure occurrences of repetitive image defects to help solve image quality problems. Place the ruler next to the first occurrence of the defect on the page. Find the distance between identical defects and use the figure below to identify the component that is causing the defect.

  • Page 251: Firmware Updates And Recovery

    The overall process involves the following steps: Determine the current level of firmware that is installed on the device. Go to the HP Web site and find out whether a firmware update is available. If an update is available, download the latest firmware to your computer.

  • Page 252: Transfer The New Firmware To The Device

    Follow these instructions to perform the upgrade by using FTP. Take note of the IP address on the HP Jetdirect page. The HP Jetdirect page is the second page that prints when you print the configuration page.

  • Page 253: Use Hp Web Jetadmin To Upgrade The Firmware

    Web at the start of this procedure. If the filename is listed, select it. Click Upload to move the .RFU file from your hard drive to the HP Web Jetadmin server. After the upload is complete, the browser window refreshes.

  • Page 254: Use Ms-dos Commands To Upgrade The Firmware

    Go to www.hp.com/go/wja_firmware. Scroll down to the list of HP Jetdirect model numbers and find the model number you wrote down. Look at the current firmware version for the model, and see if it is later than the version you wrote down.

  • Page 255: Troubleshoot General Printing Problems

    Remove any media in other trays to make the device select from the correct tray. For Macintosh computers, use the HP LaserJet Utility to change the priority of the tray. The configured size does not match the size of the media that Through the control panel, change the configured size to is loaded in the tray.

  • Page 256

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Print job is extremely slow. Cause Solution You are printing a PDF or PostScript (PS) file but are using a Try using the PS printer driver rather than the PCL printer PCL printer driver.

  • Page 257

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com The device prints, but the text is wrong, garbled, or incomplete. Cause Solution The device is on a network or sharing device and is not Disconnect the device from the network and use a USB cable receiving a clear signal.

  • Page 258: Troubleshoot Media-handling Problems

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Troubleshoot media-handling problems If media is feeding incorrectly, use the information in this section to identify and resolve the problem. Multiple pages feed Table 6-5 Causes for multiple pages feeding Cause Solution Too much media (particularly envelopes) is loaded in tray 1.

  • Page 259: Pages Are Skewed

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Pages are skewed Table 6-8 Causes for skewed pages Cause Solution Paper dust or dirt has accumulated on the tray feed roller or Clean or replace the rollers. separation roller. The tray feed roller and separation roller are worn irregularly.

  • Page 260: Troubleshoot Print-quality Problems

    243). ● Install a new HP print cartridge, and then check the print quality again. (See the instructions provided with the print cartridge.) NOTE If the page is totally blank, check to make sure that the sealing tape is removed from the print cartridge and that the print cartridge is installed correctly.

  • Page 261: Image-defect Examples

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Image-defect examples Use the examples in this image-defect table to determine which print-quality problem you are experiencing, and then see the corresponding reference pages to troubleshoot the problem. These examples identify the most common print-quality problems.

  • Page 262: Light Print (partial Page)

    Make sure that the print cartridge is fully installed. The toner level in the print cartridge might be low. Replace the print cartridge. The media might not meet HP specifications (for example, the paper is too moist or too rough). Media specifications on page The transfer roller might be worn or contaminated.

  • Page 263: Light Print (entire Page)

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Light print (entire page) Make sure that the print cartridge is fully installed. Make sure that the EconoMode setting is turned off at the control panel and in the printer driver. Open the Print Quality menu at the device control panel.

  • Page 264: Dropouts

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Dropouts Make sure that the environmental specifications for the device are being met. (See Operating environment on page 22.) If the paper is rough, and the toner easily rubs off, open the Print Quality menu at the device control panel.

  • Page 265: Gray Background

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Gray background Do not use media that has already been run through the device. Try using a different type of media. Print a few more pages to see if the problem corrects itself. Turn over the stack of media in the tray.

  • Page 266: Loose Toner

    Make sure that the environmental specifications for the device are being met. (See Operating environment on page 22.) Make sure that type and quality of the media that you are using meet HP specifications. (See Media specifications on page 15.) The fuser might be defective.

  • Page 267: Repeating Image

    Print a few more pages to see if the problem corrects itself. Run a cleaning page, and then print a few more pages to see if the problem persists. Make sure that type and quality of the media that you are using meet HP specifications. (See Media specifications on page 15.)

  • Page 268: Page Skew

    Make sure that the guides in the tray are not too tight or too loose against the stack. Turn over the stack of paper in the tray. Also, try rotating the stack 180°. Make sure that the type and quality of the media that you are using meet HP specifications. (See Media specifications on page 15.)

  • Page 269: Wrinkles Or Creases

    Turn over the stack of media in the tray. Also, try rotating the stack 180°. Make sure that media is loaded correctly and all adjustments have been made. (See the user guide.) Make sure that the type and quality of the media that you are using meet HP specifications. (See Media specifications on page 15.)

  • Page 270: Tire Tracks

    238. White spots on black Print a few more pages to see if the problem corrects itself. Make sure that the type and quality of the media that you are using meet HP specifications. (See Media specifications on page 15.) Make sure that the environmental specifications for the device are being met.

  • Page 271: Scattered Lines

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Scattered lines Make sure that the type and quality of the media that you are using meet HP specifications. (See Media specifications on page 15.) Make sure that the environmental specifications for the device are being met. (See...

  • Page 272: Random Image Repetition

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Random image repetition If an image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field), the toner might not have been completely erased from the last job. (The repeated image might be lighter or darker than the field it appears in.) ●...

  • Page 273: Diagrams

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Diagrams Device component locations Main assemblies Figure 6-4 Main assemblies, HP LaserJet M3027/M3035 Fuser Engine controller assembly (ECU) Drive assembly Pick-up assembly Tray 2 ENWW Diagrams 261...

  • Page 274: Main Parts

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Main parts Figure 6-5 Main parts, HP LaserJet M3027/M3035 Fuser film Pressure roller Transfer charging roller Tray 1 pick-up roller Tray 1 separation pad Tray 2 pick-up roller Tray 2 Memory tag contact...

  • Page 275: Sensors And Switches

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Sensors and switches Figure 6-6 Sensors and switches Delivery sensor (SR2) Output-bin-full sensor (PS4) Face-up cover sensor (PS1) Power switch (SW101) on ECU PCA Door switch (SW501) Engine-test-print button (SW401) on test print switch PCA Tray 1 media-present sensor (PS902) on tray 1 sensor PCA Media-width sensor (PS903) on page-width sensor PCA Top-of-page sensor (PS901) on top-of-page sensor PCA...

  • Page 276: Motors, Fans, And Solenoids

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Motors, fans, and solenoids Figure 6-7 Motors, fans, and solenoids, HP LaserJet M3027/M3035 Fuser motor (M2) Main motor (M1) Tray 1 pickup solenoid (SL1) Main fan (right-side fan; FM1) Tray 2 pickup solenoid (SL2) Sub fan (left-side fan;...

  • Page 277: Pcas

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com PCAs Figure 6-8 PCAs Tray 1 sensor PCA (PS902) Paper-width sensor PCA (PS903) Top-of-page sensor PCA (PS901) High-voltage PCA ENWW Diagrams 265...

  • Page 278: Wiring Diagrams

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Wiring diagrams The following figures show wiring and circuitry layout of the HP LaserJet M3027/M3035. Fuser motor Laser/scanner unit Laser driver PCA Bin–full Rear output sensor bin sensor Tray 3...

  • Page 279

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Tray 1 sensor PCA Tray 2 sensor Tray 1 pickup solenoid Tray 2 pickup solenoid Test print switch PCA Top-of-page sensor PCA Width sensor PCA Figure 6-10 Circuit diagram (2 of 2) ENWW Diagrams 267...

  • Page 280

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com 12 13 Figure 6-11 ECU connections J404 – HVPS J512 – Left-side fan (FM2) Dc voltage to formatter J510 – Memory tag Dc power to ADF/scanner assembly J402 – Laser/scanner motor SW101 –...

  • Page 281

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Parts and diagrams Chapter contents ● Ordering parts and supplies ● Consumables and accessories ● ADF/scanner assembly ● Covers ● Internal components ● Tray 2 pickup assembly ● Alphabetical parts list ●...

  • Page 282: Ordering Parts And Supplies

    HP Technical Training education.itrc.hp.com/TrainerII/en-US/index.jsp (North America) Classes and schedules Supplies Device supplies are listed in this chapter. Consumables are available directly from HP at the following numbers. ● US: 800-538-8787 ● Canada: 800-387-3154 (in Toronto: 416-671-8383) ●...

  • Page 283: Consumables And Accessories

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Consumables and accessories The following accessories and supplies are available for the HP LaserJet M3027/M3035. Consumables and accessories Product name Description Product number Part number Paper-handling accessories Optional 500-sheet tray and...

  • Page 284: Adf/scanner Assembly

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com ADF/scanner assembly Figure 7-1 ADF/scanner assembly 272 Chapter 7 Parts and diagrams ENWW...

  • Page 285

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-2 ADF/scanner assembly Description Part number Control panel CB414-60101 Cover, ADF CB414-67902 ADF feed roller kit CB414–67904 Input tray, ADF CB414-67903 ADF assembly CB414-67916 Scanner assembly (ADF assembly is not included) CB414-67905 ENWW ADF/scanner assembly 273...

  • Page 286

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Covers Figure 7-2 Covers 274 Chapter 7 Parts and diagrams ENWW...

  • Page 287

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-3 Covers Description Part number Cover, right-side (DIMM cover) RC2-0722-000CN Cover, right lower RC2-0603-000CN Cover, right front RL1-1723-000CN Cover, fax RC2-0726-000CN Cover, I/O RC2-0612-000CN Top cover assembly RM1-3772-000CN Cover, left RM1-3773-000CN Tray 1 cover assembly...

  • Page 288

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Internal components Figure 7-3 Internal components (1 of 6) 276 Chapter 7 Parts and diagrams ENWW...

  • Page 289

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-4 Internal components (1 of 6) Description Part number Arm, door RC1-4055-000CN Guide, door arm RC1-4056-000CN Duct, scanner RC1-4128-020CN Clip clamp, wire WT2-5694-000CN Spring, tension RU5-2407-000CN Laser/scanner assembly RM1-1521-030CN Link, laser shutter RC1-4125-000CN...

  • Page 290

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Description Part number Stopper, cartridge, left RC2-0707-000CN Spring, tension RU5-2403-000CN Spring, torsion RU5-2410-020CN Connector, snap-tight, black VS1-7177-003CN Tray, staple RC2-0725-000CN Plate, I/O RC2-0736-000CN Cable assembly RM1-4053-000CN (not Stapler CB414-60147 shown) (not Power-supply, stapler...

  • Page 291

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com ENWW Internal components 279...

  • Page 292

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Figure 7-4 Internal components (2 of 6) 280 Chapter 7 Parts and diagrams ENWW...

  • Page 293

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-5 Internal components (2 of 6) Description Part number Lever, coupling RC1-4115-000CN RC1-4114-000CN Lever, drive release RC1-4116-000CN Link, drive release RC1-4117-000CN Film, fuser drive side plate RC2-0649-000CN Duct, cartridge RC2-0590-000CN Pendulum assembly RM1-3748-000CN...

  • Page 294

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Figure 7-5 Internal components (3 of 6) 282 Chapter 7 Parts and diagrams ENWW...

  • Page 295

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-6 Internal components (3 of 6) Description Part number Bushing, transfer, right RC1-0922-000CN Transfer roller assembly RM1-1508-000CN Pad, separation RC1-0939-000CN Guide, feed RC1-3935-000CN Cover, registration RC1-3936-020CN Arm, pad RC1-3937-000CN Gear, 12T RU5-0400-000CN...

  • Page 296

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Figure 7-6 Internal components (4 of 6) 284 Chapter 7 Parts and diagrams ENWW...

  • Page 297

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-7 Internal components (4 of 6) Description Part number Guide, duplex inlet RC1-4096-000CN Feed assembly, lower RM1-3759-000CN Power supply RM1-3758-000CN Feed guide assembly RM1-3760-000CN Plate, grounding RC1-4085-000CN Position guide assembly RM1-1506-000CN Sensor PCA, top-of-page RM1-4040-000CN...

  • Page 298

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Figure 7-7 Internal components (5 of 6) 286 Chapter 7 Parts and diagrams ENWW...

  • Page 299

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-8 Internal components (5 of 6) Description Part number Solenoid, tray 1 RK2-1490-000CN Pick-up roller gear assembly RM1-3714-000CN Roller stay assembly RM1-1485-000CN Spring, torsion RU5-2386-000CN Sensor PCA, multipurpose RM1-4041-000CN Cover, face-up-sensor cable RC2-0739-000CN...

  • Page 300

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Figure 7-8 Internal components (6 of 6) 288 Chapter 7 Parts and diagrams ENWW...

  • Page 301

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-9 Internal components (6 of 6) Description Part number Power switch RC2-0631-000CN Holder, switch RC2-0632-000CN Link, switch RC2-0633-000CN Holder, switch link RC2-0634-000CN Cable guide WT2-5678-000CN Roller assembly, bottom plate RM1-3727-000CN Holder, interlock RC2-0595-000CN...

  • Page 302: Tray 2 Pickup Assembly

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Tray 2 pickup assembly Figure 7-9 Tray 2 pickup assembly 290 Chapter 7 Parts and diagrams ENWW...

  • Page 303

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-10 Tray 2 pickup assembly Description Part number Tray 2 pickup assembly RM1-3762-000CN Pickup roller assembly, tray 2 RM1-3763-000CN Sensor flag assembly, tray 2 RM1-3769-000CN Cable, sensor, tray 2 RM1-4060-000CN Pickup roller, tray 2 RL1-1370-000CN...

  • Page 304: Alphabetical Parts List

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Alphabetical parts list Table 7-11 Alphabetical parts list Description Part number Table and page ADF assembly CB414-67916 ADF/scanner assembly on page 273 ADF feed roller kit CB414–67904 ADF/scanner assembly on page 273 Arm, door RC1-4055-000CN...

  • Page 305

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-11 Alphabetical parts list (continued) Description Part number Table and page Clip, cable WT2-5812-000CN Internal components (1 of 6) on page 277 Clip, cable WT2-5056-000CN Internal components (1 of 6) on page 277 Connector, drawer VS1-7257-007CN...

  • Page 306

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-11 Alphabetical parts list (continued) Description Part number Table and page E-ring XD2-1100-402CN Internal components (2 of 6) on page 281 ECU, 110-127 V RM1-3774-000CN Internal components (5 of 6) on page 287 ECU, 220-240 V RM1-3775-000CN...

  • Page 307

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-11 Alphabetical parts list (continued) Description Part number Table and page Gear, 17T/17T RU5-0958-000CN Internal components (2 of 6) on page 281 Gear, 19T RU5-0959-000CN Internal components (2 of 6) on page 281 Gear, 201t RU5-0950-000CN...

  • Page 308

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-11 Alphabetical parts list (continued) Description Part number Table and page Guide, duplex inlet RC1-4096-000CN Internal components (4 of 6) on page 285 Guide, feed RC1-3935-000CN Internal components (3 of 6) on page 283 Hinge, left RC1-4057-000CN...

  • Page 309

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-11 Alphabetical parts list (continued) Description Part number Table and page Lever, sensor RC1-3939-000CN Internal components (5 of 6) on page 287 Link, drive release RC1-4117-000CN Internal components (2 of 6) on page 281 Link, laser shutter RC1-4125-000CN...

  • Page 310

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-11 Alphabetical parts list (continued) Description Part number Table and page Power supply RM1-3758-000CN Internal components (4 of 6) on page 285 Power switch RC2-0631-000CN Internal components (6 of 6) on page 289 Power-supply, stapler Q7429-69501...

  • Page 311

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-11 Alphabetical parts list (continued) Description Part number Table and page Screw, tapping, truss head, M4x10 XB4-7401-005CN Internal components (4 of 6) on page 285 Screw, tapping, truss head, M4x10 XB4-7401-005CN Internal components (5 of 6) on page 287...

  • Page 312

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-11 Alphabetical parts list (continued) Description Part number Table and page Spring, tension RU5-2403-000CN Internal components (1 of 6) on page 277 Spring, torsion RU5-2410-020CN Internal components (1 of 6) on page 277 Spring, torsion RC1-4028-000CN...

  • Page 313

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-11 Alphabetical parts list (continued) Description Part number Table and page Tray 1 pickup roller assembly RM1-3716-000CN Internal components (3 of 6) on page 283 Tray 2 pickup assembly RM1-3762-000CN Tray 2 pickup assembly on page 291...

  • Page 314: Numerical Parts List

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Numerical parts list Table 7-12 Numerical parts list Part number Description Table and page CB414-40064 Stapler door (for devices with staplers) Covers on page 275 CB414-60101 Control panel ADF/scanner assembly on page 273 CB414-60147 Stapler...

  • Page 315

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-12 Numerical parts list (continued) Part number Description Table and page RC1-3994-000CN Roller, face-down Internal components (6 of 6) on page 289 RC1-4009-000CN Holder Internal components (1 of 6) on page 277 RC1-4025-000CN Eliminator, static charge...

  • Page 316

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-12 Numerical parts list (continued) Part number Description Table and page RC1-4116-000CN Lever, drive release Internal components (2 of 6) on page 281 RC1-4117-000CN Link, drive release Internal components (2 of 6) on page 281 RC1-4125-000CN Link, laser shutter...

  • Page 317

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-12 Numerical parts list (continued) Part number Description Table and page RC2-0579-000CN Cover, gear Internal components (2 of 6) on page 281 RC2-0585-000CN Stopper, feed guide, left Internal components (1 of 6) on page 277 RC2-0588-000CN Holder, cable...

  • Page 318

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-12 Numerical parts list (continued) Part number Description Table and page RC2-0702-000CN Stopper, cartridge, right Internal components (6 of 6) on page 289 RC2-0703-000CN Guide, cartridge, left upper Internal components (1 of 6) on page 277 RC2-0704-000CN...

  • Page 319

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-12 Numerical parts list (continued) Part number Description Table and page RL1-1723-000CN Cover, right front Covers on page 275 RM1-1485-000CN Roller stay assembly Internal components (5 of 6) on page 287 RM1-1490-000CN Tray 1 assembly...

  • Page 320

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-12 Numerical parts list (continued) Part number Description Table and page RM1-3758-000CN Power supply Internal components (4 of 6) on page 285 RM1-3759-000CN Feed assembly, lower Internal components (4 of 6) on page 285 RM1-3760-000CN Feed guide assembly...

  • Page 321

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-12 Numerical parts list (continued) Part number Description Table and page RU5-0409-000CN Gear, 14T Internal components (3 of 6) on page 283 RU5-0950-000CN Gear, 201t Internal components (2 of 6) on page 281 RU5-0951-000CN Gear, 16T...

  • Page 322

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-12 Numerical parts list (continued) Part number Description Table and page VS1-7177-004CN Connector, snap-tight, black Internal components (6 of 6) on page 289 VS1-7257-007CN Connector, drawer Internal components (6 of 6) on page 289 WG8-5624-000CN Photo-interrupter...

  • Page 323

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Table 7-12 Numerical parts list (continued) Part number Description Table and page XB4-7401-005CN Screw, tapping, truss head, M4x10 Internal components (5 of 6) on page 287 XB4-7401-005CN Screw, tapping, truss head, M4x10 Internal components (6 of 6) on page 289 XD2-1100-402CN...

  • Page 324

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com 312 Chapter 7 Parts and diagrams ENWW...

  • Page 325: Supplies And Accessories

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Supplies and accessories This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this device. ● Order parts, accessories, and supplies ●...

  • Page 326: Order Parts, Accessories, And Supplies

    Select the part numbers that you want to order, and follow the instructions on the screen. Order directly through the HP Easy Printer Care software HP Easy Printer Care software is a printer management tool designed to make printer configuration, monitoring, supplies ordering, troubleshooting, and updating as simple and efficient as possible. For more information about HP Easy Printer Care software, go to http://www.hp.com/go/easyprintercare.

  • Page 327: Part Numbers

    512 MB Q7720A Cables and interfaces Item Description Part number Enhanced I/O (EIO) cards HP Jetdirect 620n Fast Ethernet J7934A (10/100Base-TX) print server HP Jetdirect print server multi-protocol HP Jetdirect 625n Gigabit Ethernet J7960A EIO network cards: (10/100Base-TX) print server HP Jetdirect 680n 802.11b wireless...

  • Page 328: Stapler Accessories

    Part number Staple cassette Cassette that contains 1,500 unformed Q7432A staples Print media For more information about media supplies, go to http://www.hp.com/go/ljsupplies. Item Description Part number HP Soft Gloss laser paper Letter (220 x 280 mm), 50 sheets/box C4179A/Asia-Pacific countries/regions...

  • Page 329

    HP Printing paper Letter (8.5 x 11 in), 500 sheets/ream, 10- HPP1122/North America and Mexico ream carton For use with HP LaserJet and inkjet Letter (8.5 x 11 in), 500 sheets/ream, 3- HPP113R/North America devices. This has been created ream carton especially for small and home offices.

  • Page 330

    HP LaserJet transparencies Letter (8.5 x 11 in), 50 sheets to a carton 92296T/North America, Asia-Pacific countries/regions, and Europe For use only with HP LaserJet A4 (210 x 297 mm), 50 sheets to a carton 922296U/Asia-Pacific countries/regions monochrome printers. For crisp, sharp...

  • Page 331: Service And Support

    HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

  • Page 332: Customer Self Repair Warranty Service

    If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.

  • Page 333

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. ENWW Print cartridge limited warranty statement 321...

  • Page 334: Hp Customer Care

    HP provides free telephone support during the warranty period. For the telephone number for your country/region, see the flyer that shipped with the device, or visit www.hp.com/support/. Before calling HP, have the following information ready: the product name and serial number, the date of purchase, and a description of the problem.

  • Page 335

    To check the device status and settings and view troubleshooting information and online documentation, use the HP Easy Printer Care software. You must have performed a full software installation in order to use the HP Easy Printer Care software. See...

  • Page 336: Hp Maintenance Agreements

    25 or more workstation products, including devices, plotters, computers, and disk drives. Repacking the device If HP Customer Care determines that your device needs to be returned to HP for repair, follow the steps below to repack the device before shipping it. CAUTION Shipping damage as a result of inadequate packing is the customer’s responsibility.

  • Page 337: Extended Warranty

    If possible, include print samples and 50 to 100 sheets of paper or other print media that did not print correctly. In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment.

  • Page 338

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com 326 Appendix B Service and support ENWW...

  • Page 339: Specifications

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Specifications ● Physical specifications ● Electrical specifications ● Acoustic emissions ● Operating environment ENWW...

  • Page 340: Physical Specifications

    Printer dimensions with all doors and trays fully opened Printer model Height Depth Width HP LaserJet M3027, M3027x, and M3035 MFPs 870 mm (34.3 in) 978 mm (38.4 in) 464 mm (19.3 in) HP LaserJet M3035xs MFP 1,010 mm (39.8 in)

  • Page 341: Acoustic Emissions

    Declared per ISO 9296 Printing =56 dB (A) Ready Essentially Inaudible Values subject to change. See www.hp.com/support/LJM3027mfp www.hp.com/support/LJM3035mfp for current information. Configuration tested: base printer, simplex printing with A4 paper size. Print speed is 27 or 35 ppm. Operating environment...

  • Page 342

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com 330 Appendix C Specifications ENWW...

  • Page 343: Regulatory Information

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Regulatory information This section contains the following regulatory information: ● FCC regulations ● Environmental product stewardship program ● Telecom statement ● Declaration of conformity ● Safety statements ENWW...

  • Page 344: Fcc Regulations

    Consult your dealer or an experienced radio/TV technician. NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

  • Page 345: Environmental Product Stewardship Program

    HP LaserJet print supplies It’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP Planet Partners. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, operation and recycling processes.

  • Page 346: Hp Print Supplies Returns And Recycling Program Information

    HP LaserJet print cartridge boxes. Labels and bulk boxes are also available through the Web site: www.hp.com/recycle. Use the label to return empty, original HP LaserJet print cartridges only. Please do not use this label for non-HP cartridges, refilled or remanufactured cartridges, or warranty returns. Printing supplies or other objects inadvertently sent to the HP Planet Partners program cannot be returned.

  • Page 347: Disposal Of Waste Equipment By Users In Private Households In The European Union

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users in private households in the...

  • Page 348

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Visit http://www.hp.com/go/environment http://www.hp.com/hpinfo/community/environment/ productinfo/safety. 336 Appendix D Regulatory information ENWW...

  • Page 349: Telecom Statement

    Accessory 300 already installed to provide communication to the public switch telephone network (PSTN) for fax functionality. See the HP LaserJet Analog Fax Accessory 300 User Guide for all regulatory approval information and regulatory notices associated with the fax functionality and that device.

  • Page 350: Declaration Of Conformity

    Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet M3027 / M3035 Series Accessories Q7817A – Optional 1x500 Sheet Tray BOISB-0308-00 – Fax module Regulatory Model Number BOISB-0406-01 Product Options:...

  • Page 351: Safety Statements

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States.

  • Page 352: Emi Statement (taiwan)

    överskrider gränsen för laserklass 1. HUOLTO HP LaserJet M3027, M3027x, M3035, M3035xs - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman...

  • Page 353

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com Working with memory and print server cards This section explains the device memory features and provides steps for expansion. ● Overview ENWW...

  • Page 354

    Order parts, accessories, and supplies on page 314. NOTE Single inline memory modules (SIMMs) used in previous HP LaserJet printers are not compatible with the device. The device also has one EIO slot for expanding the device networking capabilities. The EIO slot can be used to upgrade the device with an additional network connection, such as a wireless print server, network card, or a connectivity card for a serial or AppleTalk connection.

  • Page 355: Glossary

    A halftone pattern uses differing sizes of ink dots to produce a continuous-tone image such as a photograph. HP Easy Printer Care software Software that provides the ability to track and maintain printers from your computer desktop. HP Jetdirect An HP product for network printing.

  • Page 356

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com IP address The unique number assigned to a computer device that is connected to a network. IPX/SPX Abbreviation for “internetwork packet exchange/sequenced packet exchange.” media The paper, labels, transparencies, or other material on which the printer prints the image. memory tag A memory partition that has a specific address.

  • Page 357: Index

    2 full, error messages 212 replacement intervals 38 jams, clearing 223 replacing 27 access plate, removing 144 locating 5 status, viewing with HP Easy accessibility features 4 paper curl, Printer Care 48 accessories troubleshooting 243 storage 39 features 3...

  • Page 358

    222 removing 84 developing stage 65 Macintosh settings 53 Resets menu 230 Device Behavior menu 230 models including 2 Device List, HP Easy Printer rollers 68 Service menu 228, 230 duplexing settings 10 Care 48 test 232 Device Status, HP Easy Printer...

  • Page 359

    239 about 47 specifications 22, 329 Firmware Update, Macintosh 53 options 48 environmental stewardship firmware, updating 239 HP Easy Printer Care software program 333 folders, error messages 213 downloading 14 HP fraud hotline 39 error messages fonts Alert Settings, HP Easy Printer...

  • Page 360

    1 23 Korean EMI statement 339 environment 22 loading tray 2 25 EIO cards 35 multifeeds, troubleshooting 246 HP Jetdirect print server 35 labels 19 pickup/feed/delivery memory (DIMMs) 30 language, control panel 193 Instant Support Professional operations 62...

  • Page 361

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com mercury-free product 334 operating systems supported 7 pickup/feed/delivery messages operations operations 62 Alert Settings, HP Easy Printer ADF 57 sizes supported 18 Care 48 block diagram 56 skewed 247, 256 e-mail alerts 53...

  • Page 362

    78 replacement intervals 38 removing parts 77, 78 screws, replacing 77 replacing 27 repacking device 324 sending to e-mail, error status, viewing with HP Easy repeating defects, messages 211, 213 Printer Care 48 troubleshooting 238, 254 sensors storage 39...

  • Page 363

    19 embedded Web server Service menu, control panel 230 physical 328 links 51 setting up device 22 specks, troubleshooting 251, HP Printer Utility pages 53 settings online 322 repacking device 324 Default Job Options speed Support tab, HP Easy Printer...

  • Page 364

    HP, ordering 318 sensors 62 sizes supported 19 separation pad, removing 189 uninstalling Macintosh tray 1 status, viewing with HP Easy software 12 jams, clearing 220 Printer Care 48 universal print driver 9 load error message 212 troubleshooting 200, 243...

  • Page 365

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com software, downloading 7 universal print driver 9 weekly on-site service 324 white lines or spots, troubleshooting 257 Windows driver settings 11 drivers supported 8 memory, enabling 34 software components 14 supported operating systems 7 universal print driver 9...

  • Page 366

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com 354 Index ENWW...

  • Page 367

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com...

  • Page 368

    For more information on this printer call 800-551-1943 or visit www.PrinterSupplies.com © 2006 Hewlett-Packard Development Company, L.P. www.hp.com *CB414-90940* *CB414-90940* CB414-90940...

This manual also for:

Laserjet m3035

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