Epson RUNSENSE SF-810 User Manual page 89

Basic functions
Chronograph functions
Charging
Waterproofing
performance
Accessories
Communication
Web application
If you still cannot solve the problem, contact Epson.
See "Where to get help" on page 90.
Troubleshooting
Problem
Measurement randomly stops
while exercising.
The pulse (heart rate) cannot be
measured.
The product cannot receive a GPS
signal.
There are interruptions in the GPS
signal.
The product does not charge
when it is placed in the cradle.
Charging stops frequently.
The product and the cradle
become hot while charging.
Can I use the product when
swimming?
Acquiring optional products.
The product is not recognized
correctly when it is connected to a
computer.
When communicating with a
computer, an error screen is
displayed and communication
stops.
If you are performing slower exercises, such as when
walking, turn off the AT Pause function.
See "Starting/stopping measurement automatically" on
page 45.
Check if you are wearing the product correctly.
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See "Wearing the product" on page 13.
The accuracy of the heart rate sensor is affected by
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low body temperature or low ambient temperatures.
Wear the product under your sleeve in cold or windy
conditions. A warning will trigger if the product
temperature gets too low.
Go to a location outside with no obstructions overhead.
The product cannot receive GPS signals indoors. Also, if
there are any obstacles partially blocking the sky, such as
tall buildings and mountain sides, distance
measurements may not be accurate.
Even when a signal is being received, it may be
interrupted depending on the surrounding conditions.
Make sure to wear the product on the outside of your arm.
Make sure the product is seated correctly in the cradle.
Clean the contact points on the product and the cradle.
See "Caring for your product" on page 84.
A problem may have occurred if you still cannot charge
your product after cleaning the contact points and
seating the product correctly in the cradle. Stop charging
the product immediately and contact Epson.
There may be a malfunction. Stop using the product
immediately, and contact our service centre.
This product is water resistant at 5 barometric pressures
and can be used when swimming. Do not press the
buttons while in the water. GPS signals cannot be
received and the pulse (heart rate) cannot be measured
under water.
The AC adapter is available as an option.
Check the connection for the computer and the cradle.
Clean the contact points on the product and the cradle.
See "Caring for your product" on page 84.
Perform a system reset.
See "Resetting the system" on page 89.
Do not move the product and the cradle during
communication. Avoid communicating data under
environments where static electricity can be easily
generated. If the same error occurs, reconnect the cradle
to start the communication again.
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Solution