Getting Help; Technical Assistance; Online Services - Dell PowerEdge 6850 System Installation Manual

Back to Contents Page
Getting Help
Dell™ PowerEdge™ 6850 Systems Installation and Troubleshooting Guide
Technical Assistance
Dell Enterprise Training and Certification
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1. Complete the procedures in
2. Run the system diagnostics and record any information provided.
3. Make a copy of the Diagnostics
4. Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.
For more information, see "Online
5. If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do
not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on
availability.

Online Services

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access
help tools and information.
You can contact Dell electronically using the following addresses:
World Wide Web
l
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American countries)
www.dell.ca (Canada only)
Anonymous file transfer protocol (FTP)
l
ftp.dell.com/
Log in as user:anonymous, and use your e-mail address as your password.
Electronic Support Service
l
support@us.dell.com
apsupport@dell.com (Asian/Pacific countries only)
"Troubleshooting Your System."
Checklist, and fill it out.
Services."
"Technical Support Service" and "Before You Call."