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Images Are Not Scanning Correctly
Documents Are Not Being Copied
9-4
Frequently Asked Questions
Are you not manually receiving faxes?
Always press START/COPY before hanging up the hand set (not after).
Are you receiving faxes but the faxes have errors?
Use the operation panel user menu to turn on ECM receiving. ECM sending/
receiving should help with problems due to poor telephone lines. However,
you might have to try again. If the sending fax unit does not support ECM
transmission, the document is sent in the normal mode without error
checking.
Is a received fax not printing?
Your toner cartridge might be out of toner. Change the toner cartridge. Check
your paper supply. Be sure you are using paper that meets the paper
requirements for this unit.
Is the quality of the received fax poor?
Remember, the sending fax machine usually determines document quality.
Ask the other party to check that their top cover and scanning glass are clean.
Are you having problems scanning an image with your TWAIN-
compliant Windows application?
If you installed the TWAIN-compliant Windows application after installing
the Desktop Manager, there may be a problem with the TWAIN system files
that were overwritten. To correct the problem, reinstall the Desktop Manager
software.
Is the operation panel blank?
You might have a power problem. Check that the AC adapter is plugged
securely into the unit, and that your electrical source is OK.
Chapter 9
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