Troubleshooting Solutions - Mitel 6863i User Manual

Troubleshooting Solutions

Troubleshooting Solutions
Why is my display blank?
Ensure that power is being provided to your phone. See the Connecting to the Network and to Power section in the Aastra
6863i Installation Guide for details.
Why can't I get a dial tone?
Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer
to the Installation and Setup section in the Aastra 6863i Installation Guide provided with your phone.
Why doesn't my phone ring?
Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press
the volume button when the phone is on-hook and idle.
Why is the light not coming on with a new voicemail message?
Your phone system or service provider must provide the visual message waiting service for this function to work. Check
with your System Administrator for more information.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone and handset. See the section Connecting a
Handset in the Aastra 6863i Installation Guide for information.
How do I find the IP address of my phone?
Instructions on where to find the IP address of your phone can be found in this guide in the section,
page 19.
Why does my phone display the No Service message?
The phone displays the No Service message if the SIP settings have not been set up correctly. Contact your System
Administrator for more information.
Why does my phone display Bad Encrypted Config?
The IP phone displays Bad Encrypted Config because encrypted configuration files are enabled but the decryption pro-
cess has failed. Report this error to your System Administrator.
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"User Password"
6863i User Guide for Clearspan – 2895-001 – October 2014
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