Nothing Prints - Epson SC-P800 User Manual

SC-P800 Series User's Guide
Does the printer port setting match the
o
printer connection port? (Windows)
Check the printer port.
Click the Ports tab in the printer driver's Properties
screen, and check the Print to the following
port(s).
❏
USB: USB xxx (x stands for the port number) for
the USB connection
❏
Network: The correct IP address for the network
connection
If it is not indicated, the printer driver is not installed
correctly. Delete and reinstall the printer driver.
"Uninstalling the printer driver" on page 50
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Is the printer added to the printer list? (Mac
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OS X)
Click the Apple Menu, the System Preferences
folder, and then the Print & Fax folder.
If the printer name is not displayed, add the printer.
You cannot print under the network
environment.
Connect the printer directly to the computer
o
using a USB cable, and then try to print.
If you can print via USB, there are some problems on
the network environment. See the Network Guide
(PDF). If you cannot print via USB, see the appropriate
section in this User's Guide.
The printer has an error.
Check the message in the screen.
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"Messages" on page 106
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The printer stops printing.
Is the status of print queue Pause? (Windows)
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If you stop printing or the printer stops printing
because of an error, the print queue enters a Pause
status. You cannot print in this status.
Double-click the printer icon in the Devices and
Printers, Printers, or Printers and Faxes folder; if
printing is paused, deselect Pause Printing in the
Printer menu.
Problem Solver
Is the printing status paused? (Mac OS X)
o
Display the screen that indicates the printer's status,
and check that printing is not paused.
(1) From the Apple menu, click Print & Scan (or Print
& Fax), and then click Open Print Queue.
(2) Double-click the paused printer.
(3) Click Resume Printer.
Your problem is not listed here.
Decide whether the trouble is caused by the
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printer driver or the application. (Windows)
Perform a test print from the printer driver so that you
can check that the connection between the printer
and computer is correct and the printer driver settings
are correct.
(1) Make sure that the printer is turned on and in ready
status, and load A4 or larger paper.
(2) Open the Devices and Printers, Printers and
Faxes, or Printers folder.
(3) Right-click the target printer icon, and select
Properties.
(4) On the General tab, click the Print Test Page
button.
After a while the printer starts to print a test page.
❏
If the test page is printed correctly, the
connection between the printer and computer is
correct. Go to the next section.
❏
If the test page is not printed correctly, check the
items above again.
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not work)" on page 107
The "Driver Version" shown on the test page is the
version number of the Windows internal driver. This
differs from the Epson printer driver version that you
installed.
The printer sounds like it is
printing, but nothing prints
Has the printer been left unused for a long
o
time?
If the printer has not been used for a long time, the
nozzles may have dried up and have been clogged. If
you have not used the printer for a long time, check
the print head for clogging before you start printing.
Perform head cleaning if the print head is clogged.
"Checking for clogged nozzles" on page 98
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108
"You cannot print (because the printer does