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Troubleshooting

If you experience any of the following
difficulties while using the system, use
this troubleshooting guide to help
remedy the problem before requesting
repairs. Should any problem persist,
consult your nearest Sony dealer.
General
The power does not turn on.
 Check that the AC power cord
(mains lead) is connected securely.
The remote control does not function.
 The distance between the remote
control and the unit is too far.
 The batteries in the remote control
are weak.
The system is turned off automatically.
 The [Auto Standby] is working. Set
[Auto Standby] to [Off] (page 27).
The system does not work normally.
 Disconnect the AC power cord
(mains lead) from the wall outlet
(mains), then reconnect after
several minutes.
Messages
[A new software version is available.
Please go to the "Setup" section of the
menu and select "Software Update" to
perform the update.] appears on the
TV screen.
 See [Software Update] (page 22) to
update the system to a latest
software version.
36
GB
"PRTCT", "PUSH" and "POWER" appear
alternately in the front panel display.
 Press  to turn off the system.
After "STBY" disappears, disconnect
the AC power cord (mains lead)
from the wall outlet (mains). Then,
check that nothing is blocking the
ventilation holes of the unit.
Reconnect the AC power cord
(mains lead) and turn on the
system. If the problem persists,
consult your nearest Sony dealer.
"LOCK" flashes in the front panel
display when you press any touch key
on the unit.
 Set the child lock function to off
(page 33).
appears without any messages on
the entire TV screen.
 Contact your nearest Sony dealer or
local authorized Sony service
facility.
"NOT USE" appears in the front panel
display when you press any of the
sound effect buttons (page 44).
 The sound effects setting cannot be
changed when the system is
connected to a BLUETOOTH receiver
in transmitter mode.
Picture
There is no picture or the picture is not
output correctly.
 Select the appropriate input
(page 8).
 While holding INPUT, touch VOL +,
VOL – and VOL + in sequence to
reset the video output resolution to
the lowest resolution.

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   Also See for Sony HT-XT3

This manual is also suitable for:

Ht-nt3

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