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Mackie SA1521 User Manual: Sa1521 Limited Warranty

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SA1521 LIMITED WARRANTY

Please keep your sales receipt in a safe place.
A. LOUD Technologies Inc. warrants all materials,
workmanship and proper operation of this Mackie
SA1521 for a period of five years from the original
date of purchase, with the following exception:
warranty on all its loudspeaker components includ-
ing woofers and compression drivers are only
warranted for two years. If any defects are found in
the materials or workmanship or if the product fails
to function properly during the applicable warranty
period, LOUD Technologies, at its option, will repair
or replace the product. This warranty applies only
to equipment sold and delivered within the U.S. by
LOUD Technologies Inc. or its authorized dealers.
B. Failure to register online or return the product
registration card will not void the five-year warranty.
C. Service and repairs of Mackie products are to be
performed only at the factory (see D below) OR at
an Authorized Mackie Service Center (see E below).
Unauthorized service, repairs, or modification will
void this warranty.
D. To obtain factory service:
1. Call Mackie Service at 800/898-3211, 7 AM
to 5 PM Monday through Friday (Pacific Time)
to get a Return Authorization (RA). Products re-
turned without an RA number will be refused.
2. Pack the SA1521 in its original shipping car-
ton. If you do not have the carton, just ask for
one when you get your RA number, and we'll
send a shipping carton out promptly. More infor-
mation on packing can be found in the Service
section of this manual. Also include a note ex-
plaining exactly how to duplicate the problem, a
copy of the sales receipt with price and date
showing, and your return street address (no P.O.
boxes or route numbers, please!). If we cannot
duplicate the problem or establish the starting
date of your Limited Warranty, we may, at our
option, charge for service time.
3. Ship the product in its original shipping car-
ton, freight prepaid to:
MACKIE
SERVICE DEPARTMENT
One Main Street
Whitinsville, MA, 01588, USA
IMPORTANT: Make sure that the RA number is
plainly written on the shipping carton.
E. To obtain service from an Authorized Mackie
Service Center:
1. Call Mackie Service at 800/898-3211, 7 AM
to 5 PM Monday through Friday (Pacific Time)
to get: 1) The name and address of your nearest
Authorized Mackie Service Center and 2) A re-
turn authorization (RA). You must have an RA
number before taking your unit to a service
center.
2. Make sure that you have a copy of your
loudspeaker's sales receipt from the store where
you bought the product. It is necessary to establish
purchase date and thus determine whether or not
your loudspeaker is still under warranty. If you can't
find it, the Authorized Service Center may charge
you for repairs even if your loudspeaker is still
covered by the Five-Year Limited Warranty.
3. Make sure that the problem can be duplicated.
If you bring your loudspeaker to an Authorized
Service Center and they can't find anything
wrong with it, you may be charged a service fee.
4. If the Authorized Mackie Service Center is lo-
cated in another city, pack the loudspeaker in its
original shipping carton. More information on
packing can be found in the Service section of
this manual.
5. Contact the Authorized Mackie Service Center
to arrange service or bring the loudspeaker to them.
F. LOUD Technologies and Authorized Mackie Ser-
vice Centers reserve the right to inspect any
products that may be the subject of any warranty
claims before repair or replacement is carried out.
LOUD Technologies and Authorized Mackie Service
Centers may, at their option, require proof of the
original date of purchase in the form of a dated copy
of the original dealer's invoice or sales receipt. Final
determination of warranty coverage lies solely with
LOUD Technologies or its Authorized Service Centers.
G. Mackie loudspeakers returned to LOUD Tech-
nologies and deemed eligible for repair or
replacement under the terms of this warranty will be
repaired or replaced within thirty days of receipt by
LOUD Technologies. LOUD Technologies may use
refurbished parts for repair or replacement of any
product. Products returned to LOUD Technologies
that do not meet the terms of this Warranty will be
repaired and returned C.O.D. with billing for labor,
materials, return freight, and insurance. Products re-
paired under warranty at the factory will be returned
freight prepaid by LOUD Technologies to any loca-
tion within the boundaries of the USA.
H. LOUD Technologies warrants all repairs per-
formed on Mackie products for 90 days or for the
remainder of the original warranty period. LOUD
Technologies assumes no responsibility for the qual-
ity or timeliness of repairs performed by Authorized
Mackie Service Centers.
I. This warranty is extended to the original purchaser
and to anyone who may subsequently purchase this
product within the applicable warranty period.
J. This is your sole warranty. LOUD Technologies
does not authorize any third party, including any
dealer or sales representative, to assume any liability
on behalf of LOUD Technologies or to make any
warranty for LOUD Technologies Inc.
K. THE WARRANTY GIVEN ON THIS PAGE IS THE
SOLE WARRANTY GIVEN BY LOUD TECHNOLOGIES
AND IS IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS AND IMPLIED, INCLUDING THE
WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. THE
WARRANTY GIVEN ON THIS PAGE SHALL BE
STRICTLY LIMITED IN DURATION TO FIVE YEARS
FROM THE DATE OF ORIGINAL PURCHASE FROM
AN AUTHORIZED MACKIE DEALER. UPON
EXPIRATION OF THE APPLICABLE WARRANTY
PERIOD, LOUD TECHNOLOGIES INC. SHALL
HAVE NO FURTHER WARRANTY OBLIGATION
OF ANY KIND. LOUD TECHNOLOGIES INC.
SHALL NOT BE LIABLE FOR ANY INCIDENTAL,
SPECIAL, OR CONSEQUENTIAL DAMAGES
THAT MAY RESULT FROM ANY DEFECT IN THE
MACKIE PRODUCT OR ANY WARRANTY CLAIM.
Some states do not allow exclusion or limitation
of incidental, special, or consequential damages
or a limitation on how long warranties last, so
some of the above limitations and exclusions may
not apply to you. This warranty provides specific
legal rights and you may have other rights which
vary from state to state.
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