Video Conferencing; Application Sharing - Panasonic KX-NT700 Operating Instructions Manual

Troubleshooting

Video Conferencing

Issue
I cannot create a video
conference.
The video conference does
not automatically start.
I cannot operate the
network camera.

Application Sharing

Issue
I cannot share the
Whiteboard feature/I cannot
share applications.
70 Operating Instructions for Conferencing Phone Manager
Possible Cause & Solution
•
The conditions for creating a video conference have not been
met.
→
Check that the following conditions have been met.
–
The call is a 2-party call using an IP line.
–
CPM is installed on the computers of both parties.
–
The network cameras are installed on the same LANs
as the corresponding computers.
–
The network cameras are registered.
•
The Video Conference screen has not opened.
→
Click
•
The "Allow incoming echo request" setting of your firewall is
disabled.
→ Click [Start] ® [Control Panel] ® [Security Center] ®
[Windows Firewall]. Under the [Advanced] tab, click the
[Settings] button for ICMP, then check the [Allow
incoming echo request] checkbox. Click [OK] to
confirm.
•
The necessary settings are not enabled.
→
Perform the following settings before creating a video
conference.
1.
Click
2.
Click [CPM program settings].
3.
Check the [Enable Automatic Application
Sharing] checkbox.
•
The network camera's settings are blocking you from
accessing the camera.
→
Perform the necessary settings on the network camera.
Possible Cause & Solution
•
The Whiteboard feature was not closed before going from a
3-party call to a 2-party call.
→
If you go from a 3-party call to a 2-party call while the
Whiteboard feature is shared, you cannot share the
Whiteboard feature or any applications after. Close the
Whiteboard feature before going from a 3-party call to a
2-party call.
•
Some computer programs that are necessary for sharing may
have been terminated abnormally.
→
Restart CPM or the computer.
after making a call on an IP line.
.
Reference
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Reference
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Document Version 2010/02