Troubleshooting; Checking The Basics; Do You Have The Current Asanté Driver Software - Asante MacCon Family Ethernet Network Cards for the Macintosh Installation Manual

Ethernet network cards for the macintosh
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Chapter 5

Troubleshooting

This chapter addresses a few problems you may encounter when
installing or using an Asanté MacCon network interface card. If you
are unable to solve a problem after reading this chapter, please call
Asanté Tech Support for assistance at 800-622-7464 or 408-435-0706.

Checking the Basics

If you have a problem accessing a network node, check the basic
requirements listed in the following table:
AppleTalk is active in the Chooser.
EtherTalk is selected in the Network Control Panel.
Make sure the same EtherTalk version (Phase 1 or Phase
2)
is on the Macintosh as is used by the network.
The AppleTalk zones are visible, when applicable.
The card is properly seated.
The cabling connections are secure.
The LEDs on the card indicate no problems.
Refer to Appendix A for information about the LEDs.
The Asanté EtherTalk driver is installed on the start-up
disk.
Do You Have the Current Asanté Driver Software?
Before calling Technical Support, please check that you have the lat-
est Asanté Ethernet driver in use. If you do not have the latest ver-
sion, we ask that you obtain it and load it. Asanté Technical Support
has found driver and operating system issues to be the #1 cause of
most network problems.
Chapter 2
5-1

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