Paper Does Not Feed Properly - Canon PIXMA Pro9500 series Quick Start Manual

Troubleshooting
Paper Does Not Feed Properly
Problem Possible Cause , Try This
Paper Does Not
Feed Properly
74
Inappropriate paper
type is used
Paper Feed Roller is
dirty
Paper is loaded
incorrectly
A large quantity of
plain paper is
loaded in the Auto
Sheet Feeder
Heavy art paper is
loaded in the Auto
Sheet Feeder
Check to see if the paper you are printing on is too thick, too heavy, or curled.
See "Print Media to Avoid" on page 4.
Follow the steps described below to clean the Paper Feed Rollers.
Cleaning the Paper Feed Rollers consumes them, so perform this procedure only
when necessary.
~Note
Ensure that the Inner Cover is closed.
1. Ensure that the printer is on and there is no paper loaded in the printer.
2. Gently press the @ @ @ mark on the Front Tray to open the Front Tray, then
pull out the Front Tray Extension.
3. Hold down the RESUME/CANCEl button and release after the POWER lamp
flashes blue three times.
The Paper Feed Rollers will rotate as they clean.
4. Repeat step 3 twice.
5. Load three or more sheets of Letter-sized plain paper lengthways in the Auto
Sheet Feeder.
6. Hold down the RESUME/CANCEL button and release after the POWER lamp
flashes blue three times.
The paper cleans the inside of the printer as it feeds through the printer.
7. Repeat step 6 three times.
If repeating this procedure three times or more does not solve the problem,
contact the Customer Care Center.
Always load paper in the portrait orientation in the Auto Sheet Feeder or Front Tray
regardless of the print direction selected in the printer driver.
Ensure that paper is loaded correctly. When loading paper in the Auto Sheet
Feeder, slide the Paper Guide against the paper stack. See "Loading Paper" on
page 4.
Depending on the environment in which it is used (high temperature/high
humidity/low temperature/low humidity), some types of plain paper may not feed
correctly.
If this happens, reduce the number of pages loaded to about the half the
recommended maximum (stack approx. 5 mm or 0.2 inches high).
If you are using art paper that is not produced by Canon, ensure that the paper is
200 gsm (53 Ib) or less.
Printing cannot be done from the Auto Sheet Feeder if the paper is too heavy.
Check the paper's package for information on its weight. If it is more than 200 gsm
(53 lb), load it in the Front Tray.
Troubleshooting
Paper Does Not Feed Properly
Problem Possible Cause , Try This
Paper Does Not
Feed Properly
74
Inappropriate paper
type is used
Paper Feed Roller is
dirty
Paper is loaded
incorrectly
A large quantity of
plain paper is
loaded in the Auto
Sheet Feeder
Heavy art paper is
loaded in the Auto
Sheet Feeder
Check to see if the paper you are printing on is too thick, too heavy, or curled.
See "Print Media to Avoid" on page 4.
Follow the steps described below to clean the Paper Feed Rollers.
Cleaning the Paper Feed Rollers consumes them, so perform this procedure only
when necessary.
~Note
Ensure that the Inner Cover is closed.
1. Ensure that the printer is on and there is no paper loaded in the printer.
2. Gently press the @ @ @ mark on the Front Tray to open the Front Tray, then
pull out the Front Tray Extension.
3. Hold down the RESUME/CANCEl button and release after the POWER lamp
flashes blue three times.
The Paper Feed Rollers will rotate as they clean.
4. Repeat step 3 twice.
5. Load three or more sheets of Letter-sized plain paper lengthways in the Auto
Sheet Feeder.
6. Hold down the RESUME/CANCEL button and release after the POWER lamp
flashes blue three times.
The paper cleans the inside of the printer as it feeds through the printer.
7. Repeat step 6 three times.
If repeating this procedure three times or more does not solve the problem,
contact the Customer Care Center.
Always load paper in the portrait orientation in the Auto Sheet Feeder or Front Tray
regardless of the print direction selected in the printer driver.
Ensure that paper is loaded correctly. When loading paper in the Auto Sheet
Feeder, slide the Paper Guide against the paper stack. See "Loading Paper" on
page 4.
Depending on the environment in which it is used (high temperature/high
humidity/low temperature/low humidity), some types of plain paper may not feed
correctly.
If this happens, reduce the number of pages loaded to about the half the
recommended maximum (stack approx. 5 mm or 0.2 inches high).
If you are using art paper that is not produced by Canon, ensure that the paper is
200 gsm (53 Ib) or less.
Printing cannot be done from the Auto Sheet Feeder if the paper is too heavy.
Check the paper's package for information on its weight. If it is more than 200 gsm
(53 lb), load it in the Front Tray.