Canon PIXMA Pro9500 series Quick Start Manual page 74

Troubleshooting
Problem
I
Possible Cause
I
Try This
Printed Paper Curls
Paper being used is Use photo paper to print photos or pictures in deep color that have high color
or Ink Blots too thin saturation.
Incorrect paper type
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Y
bmt.nj
On the Main tab of the printer driver, ensure that the Media Type selected
matches the paper loaded.
I
Mimmmn
In the Print dialog box of the printer driver, select Quality & Media from the
pop-up menu, and then ensure that the Media Type selected matches the
paper loaded.
Printed Surface is Inappropriate paper Check to see if the paper you are printing on is too thick or curled.
Scratched/Back of type is used
See"Print Media to Avoid" on page 4.
Paper is Smudged
Note that smudging may occur at the top and bottom edges of the paper when
using Borderless Printing. Ensure that the paper you are using is compatible
with Borderless Printing.
Paper feed roller is Clean the paper feed roller.
dirty
See "Paper Feed Roller is dirty" in "Paper Does Not Feed Properly" on page
74.
Inside of the printer is If the inside of the printer is stained with excess ink, the printed paper may be
dirty smudged. Periodically clean the inside of the printer.
See "Cleaning the Inside of the Printer" in the User's Guide on-screen manual.
Thick paper is used Select the Prevent paper abrasion check box to widen the clearance between
the Print Head and the loaded paper.
The settings here are also applied under Direct Printing from a digital camera.
WNote
Clear the Prevent paper abrasion check box once printing is
complete, and then click Send.
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1. Open the printer properties dialog box.
2. Click the Maintenance tab and then Custom Settings.
3. Select the Prevent paper abrasion check box and click Send.
Click OK when the confirmation message appears.
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1. Open the Canon IJ Printer Utility dialog box.
2. Select Custom Settings from the pop-up menu.
3. Select the Prevent paper abrasion check box and click Send.
Click OK when the confirmation message appears.
WNote
Paper abrasion can be prevented by pressing the RESUME/
CANCEL button on the printer. With the printer on, hold down the
RESUME/CANCEL button until the POWER lamp flashes blue
seven times, and then release the button. To cancel the setting,
turn off the printer.
Board paper or
If you are printing on board paper or especially thick paper (from 0.6 mm / 23
especially thick paper
mil to 1.2 mm /47 mil), select Board Paper from Media Type in the printer
is used driver.
The printed surface may be scratched or a malfunction may occur if Media
Type is set to anything other than Board Paper.
Paper that is thicker than 1.2 mm / 47 mil cannot be used.
70
Troubleshooting
Problem
I
Possible Cause
I
Try This
Printed Paper Curls
Paper being used is Use photo paper to print photos or pictures in deep color that have high color
or Ink Blots too thin saturation.
Incorrect paper type
lY4
Y
bmt.nj
On the Main tab of the printer driver, ensure that the Media Type selected
matches the paper loaded.
I
Mimmmn
In the Print dialog box of the printer driver, select Quality & Media from the
pop-up menu, and then ensure that the Media Type selected matches the
paper loaded.
Printed Surface is Inappropriate paper Check to see if the paper you are printing on is too thick or curled.
Scratched/Back of type is used
See"Print Media to Avoid" on page 4.
Paper is Smudged
Note that smudging may occur at the top and bottom edges of the paper when
using Borderless Printing. Ensure that the paper you are using is compatible
with Borderless Printing.
Paper feed roller is Clean the paper feed roller.
dirty
See "Paper Feed Roller is dirty" in "Paper Does Not Feed Properly" on page
74.
Inside of the printer is If the inside of the printer is stained with excess ink, the printed paper may be
dirty smudged. Periodically clean the inside of the printer.
See "Cleaning the Inside of the Printer" in the User's Guide on-screen manual.
Thick paper is used Select the Prevent paper abrasion check box to widen the clearance between
the Print Head and the loaded paper.
The settings here are also applied under Direct Printing from a digital camera.
WNote
Clear the Prevent paper abrasion check box once printing is
complete, and then click Send.
lY4"1Tmt.wt
1. Open the printer properties dialog box.
2. Click the Maintenance tab and then Custom Settings.
3. Select the Prevent paper abrasion check box and click Send.
Click OK when the confirmation message appears.
h'Jmrm';m
1. Open the Canon IJ Printer Utility dialog box.
2. Select Custom Settings from the pop-up menu.
3. Select the Prevent paper abrasion check box and click Send.
Click OK when the confirmation message appears.
WNote
Paper abrasion can be prevented by pressing the RESUME/
CANCEL button on the printer. With the printer on, hold down the
RESUME/CANCEL button until the POWER lamp flashes blue
seven times, and then release the button. To cancel the setting,
turn off the printer.
Board paper or
If you are printing on board paper or especially thick paper (from 0.6 mm / 23
especially thick paper
mil to 1.2 mm /47 mil), select Board Paper from Media Type in the printer
is used driver.
The printed surface may be scratched or a malfunction may occur if Media
Type is set to anything other than Board Paper.
Paper that is thicker than 1.2 mm / 47 mil cannot be used.
70