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Troubleshooting a USB device
About this task
Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 7.
Steps
1.
Disconnect the keyboard and/or mouse cables from the system and reconnect them.
2.
If the problem persists, connect the keyboard and/or mouse to another USB port on the system.
3.
If the problem is resolved, restart the system, enter System Setup, and check if the non-functioning
USB ports are enabled.
NOTE: Older operating systems may not support USB 3.0.
4.
Check if USB 3.0 is enabled in System Setup. If enabled, disable it and see if the issue is resolved.
5.
In iDRAC Settings Utility, ensure USB Management Port Mode is configured as Automatic or
Standard OS Use.
6.
If the problem is not resolved, replace the keyboard and/or mouse with a working keyboard or
mouse.
If the problem is not resolved, proceed to the next step to troubleshoot other USB devices attached
to the system.
7.
Turn off all attached USB devices, and disconnect them from the system.
8.
Restart the system.
9.
If your keyboard is functioning, enter System Setup, verify that all USB ports are enabled on the
Integrated Devices screen.
10. Check if USB 3.0 is enabled in System Setup. If it is enabled, disable it and restart your system.
If your keyboard is not functioning, you can use remote access to enable or disable the USB options.
11. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the
BIOS to the default settings.
12. In the IDRAC Settings Utility, ensure USB Management Port Mode is configured as Automatic or
Standard OS Use.
13. Reconnect and power on each USB device one at a time.
14. If a USB device causes the same problem, turn off the device, replace the USB cable with a known
good cable, and turn on the device.
Next steps
If all troubleshooting fails, see
Troubleshooting a serial I/O device
Steps
1.
Turn off the system and any peripheral devices connected to the serial port.
2.
Swap the serial interface cable with a working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable with a known good cable.
3.
Turn off the system and the serial device, and swap the serial device with a comparable device.
4.
Turn on the system and the serial device.
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Getting
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Table of Contents
Troubleshooting
