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The ice cubes are hollow or
The water shutoff valve is not fully
Turn the water shutoff valve fully open.
small
open
NOTE: This is an indication of
low water pressure.
There is a kink in the water source line
A kink in the line can reduce water flow. Straighten the water
source line.
A water filter is installed on the
Remove filter and operate ice maker. If ice quality improves,
refrigerator
then the filter may be clogged or incorrectly installed. Replace
filter or reinstall it correctly.
A reverse osmosis water filtration
This can decrease water pressure. See "Water Supply
system is connected to your cold
Requirements."
water supply
Questions remain regarding water
Call a licensed, qualified plumber.
pressure
Off-taste,
odor or gray color
Recently installed or replaced
Discard the ice and wash the ice storage bin. Flush the water
in the ice or water
plumbing connections. New plumbing
system with 4 gal. (15 L) of water. Allow 24 hours for the ice
connections can cause discolored or
maker to make new ice, and discard the first 3 batches of ice
off-flavored ice and water,
produced.
The ice has been stored too long
Discard ice. Wash ice storage bin. Allow 24 hours for ice
maker to make new ice.
The water has been stored too long
Dispense at least 1 qt (1 L) of water per week to maintain a
fresh supply.
Odor from stored food has transferred
Use airtight, moisture proof packaging to store food.
to the ice
There are minerals (such as sulfur) in
A water filter may need to be installed to remove the minerals.
the water
There is a water filter installed on the
Gray or dark discoloration
in ice may indicate that the water
refrigerator
filtration system needs additional flushing. Flush the water
system after installing and before using a new water filter. See
"Water Dispenser" for water filter flushing instructions.
The water filter needs to be replaced
Replace the disposable water filter at least every 6 months or
when indicated. See "Water Filtration System."
The water dispenser
will
The refrigerator is not connected to a
Connect the refrigerator to the water supply and turn the
not operate
properly
water supply or the water supply
water shutoff valve fully open.
shutoff valve is not turned on
There is a kink in the water source line
A kink in the water line can reduce water flow from the water
dispenser and result in hollow or irregular shaped ice.
Straighten the water source line.
The refrigerator has just been installed
Flush and fill the water system. See "Water Dispenser."
The water pressure to the house is not
The water pressure to the house determines the flow from the
at or above 30 psi (207 kPa)
dispenser. See "Water Supply Requirements."
A reverse osmosis water filtration
A reverse osmosis water filtration system can decrease water
system is connected to your cold
pressure. See "Water Supply Requirements."
water supply
A water filter is installed on the
Remove filter and operate dispenser. If water flow increases,
refrigerator
the water filter may be clogged or incorrectly installed.
Replace filter or reinstall it correctly.
The refrigerator door is not closed
Close the door firmly. If it does not close completely, see "The
completely (on some models)
doors will not close completely."
The refrigerator doors were recently
Make sure the water dispenser wire/tube assembly has been
removed
properly reconnected at the top of the refrigerator door.
See "Remove and Replace Refrigerator Doors and Drawer
Front."
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