Dell PowerEdge R630 Technical Manual page 58

ProSupport Plus (for business-critical servers)
When you purchase your PowerEdge server, we recommend ProSupport Plus, our proactive and
preventative support for your business-critical systems. Dell ProSupport Plus provides you with all
the benefits of ProSupport, plus access to a dedicated Technical Account Manager and our elite
ProSupport Plus engineers. ProSupport Plus gives you quick and efficient resolutions, working along
with our SupportAssist
before they become problems.
ProSupport
Our ProSupport service offers highly trained experts around the clock and around the globe to
address your IT needs. We'll help you minimize disruptions and maximize availability of your
PowerEdge server workloads with

24x7x365 access to certified hardware experts

Collaborative support assistance with over 195 third-party vendors

Hypervisor and operating system support

Onsite parts and labor response options including next business day or four-hour mission critical
ProSupport Flex for Data Center
Dell ProSupport Flex for Data Center offers flexible site-wide support for hyperscale data centers
with more than 1,000 assets. Built on standard Dell ProSupport components, Flex for Data Center
leverages our global scale while being tailored to suit your needs. While not for everyone, it offers a
flexible solution for those with large and complex environments. When you choose Dell ProSupport
Flex for Data Center, you'll get:

Enterprise-wide support that covers your entire data center

A dedicated Technical Account Manager with remote, on-site, part-time and full-time options

Dedicated elite ProSupport Flex technical and field engineers who are trained on your
environment and configurations

Flexible on-site support and parts options that fit your operational model

A tailored support plan for your operations staff
58 PowerEdge R630 Technical Guide
technology that enables us to get ahead of issues in your environment