Savi W710-M User Manual

Multi device wireless headset system

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Savi
W710-M/W720-M
®
Multi Device Wireless Headset System
User guide

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Summary of Contents for Savi W710-M

  • Page 1 Savi W710-M/W720-M ® Multi Device Wireless Headset System User guide...
  • Page 2: Table Of Contents

    Contents Welcome System requirements DECT Enhanced security DECT information What's in the box Base and headset basics Accessories Customise your headset Adjust the headband Adjust the mouthpiece Charge your headset Desk phone: connect and call Choose desk phone setup Make a desk phone call Mobile: connect and call Computer: connect and call Connect your computer...
  • Page 3 Softphones and Media players Presence Wireless Advanced Additional device management tools...
  • Page 4: Welcome

    Chaos Council in 2009. Plantronics Savi 700 Series DECT products have been tested against and passed the DECT Forum security certification requirements and consequently have been granted 'DECT Forum security' logo certification.
  • Page 6: What's In The Box

    What's in the box WH300 headset (monaural) WH350 headset (binaural) Base and charging cradle USB cable Telephone interface cable Power supply...
  • Page 7: Base And Headset Basics

    Base and headset basics Base Power jack Computer button Handset lifter jack Mobile phone button Telephone interface cable jack Desk phone button USB port Bluetooth pairing button/LED Desk phone speaking volume Subscription button/LED Desk phone configuration switch Charging LED Desk phone listening volume Headset Headset LED Mute button...
  • Page 8: Accessories

    Accessories Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk phone handset off the hook. Enables remote call control with your headset. HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset.
  • Page 9: Customise Your Headset

    Customise your headset Optimise the comfort and fit of your headset. Adjust the headband To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the headset receivers so that the foam cushions sit comfortably over the centre of your ears. On the WH300, position the stabiliser T-bar above your ear.
  • Page 10 Make sure the front of the microphone faces your mouth. If necessary, twist the microphone slightly so it’s in the proper position. Do not use forceful twisting motions or try to turn the microphone completely around.
  • Page 11: Charge Your Headset

    Charge your headset Align the charging cradle pins with the base and press firmly until the cradle rests evenly on the base. Plug one end of power supply into power jack on back of the base and other end into working power outlet.
  • Page 12: Desk Phone: Connect And Call

    Desk phone: connect and call Choose desk phone setup Choose a desk phone setup A, B or C and connect cables. Desk phone (standard) • Connect one end of the telephone interface cable to the back of the base • Disconnect the handset coil cord from the base of the desk phone and re-connect it to the telephone interface cable junction box.
  • Page 13: Make A Desk Phone Call

    Make a desk phone call While wearing headset, short press base desk phone button. NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove desk phone handset before each call. If you do not hear a dial tone, open the side panel and adjust the middle configuration switch until you do.
  • Page 14: Mobile: Connect And Call

    Press down and hold Bluetooth pairing button (4 seconds) on Savi base until indicator LED flashes red and blue. The base will remain in this mode for 10 minutes. If it goes off, you will need to press it again.
  • Page 15: Computer: Connect And Call

    Audio streaming Savi 700 series supports Bluetooth A2DP audio streaming and playback of media-based content for listening on all Savi 700 series headsets. To listen to streaming media, follow these steps: Assure your A2DP compatible mobile phone is paired to the Savi base per instructions above.
  • Page 16 If media does not begin playing, ensure "Savi 7xx" is selected from your list of connected Bluetooth devices. To stop media playing, press the base mobile button again.
  • Page 17: Headset Features

    Headset features Headset controls Now that you’ve assembled your headset, installed the software and connected your phones, read this section to learn about the headset features, how to use the controls and more. Headset LED Flashes white when in use Volume down button Press to decrease volume Call control button Press to place, answer, end a call Mute button During a call, press to mute...
  • Page 18: Headset Battery Level

    Talk time With a single full charge, the headset will provide up to 9 hours of continual talk time. Talk time will be reduced when operating in wideband mode and/or if the headset is used consistently at a long distance from the base. Power consumption Once the headset battery is fully charged the product enters a networked standby mode.
  • Page 19: Adjust Your Headset Volume

    Adjust your headset Fine-tune your headset volume by pressing the volume up (increase) or down (decrease) volume button. Make general volume adjustments for the desk phone with the base volume dials. For computer volume adjustments, use your softphone application controls or your computer’s audio control panel (see below).
  • Page 20 If you are not on a call and go out of the operating range and press the call button, you will hear a single tone for the button press and three low tones for the failure to make a link.
  • Page 21: Base Features

    Base features This section describes the base, its buttons and their functions. Base buttons Basics When you press on a base button, you are opening a phone line/audio channel. Depending on the circumstances, you won’t necessarily hear a dial tone until you’ve dialled from your phone. The base buttons allow you to switch to a different phone line/audio channel.
  • Page 22 Subscription and Security levels Your Savi 700 Series headset system (v28 or later) supports DECT Forum recommendations for "Enhanced security". Products with Enhanced security are marked with the DECT Forum security logo on the base.
  • Page 23: Bluetooth Pairing Button

    Base subscription button LED Base subscription LED Base status Flashes green and red Primary headset subscription mode Solid green Primary headset subscribed to base Solid yellow Active conference call with guest headsets Solid red No headset subscribed Flashes green 3X, the yellow 2X Security level changed from enhanced to standard Set the range Changing the range can help with desk phone/PC audio quality, improve user density or restrict...
  • Page 24: Daily Use

    Daily use Incoming calls Answer a call The easiest way to answer an incoming call from the desk phone, mobile phone or computer is to press the headset call button when you hear an incoming call. Alternatively, you can answer an incoming call by pressing the base button for the line that is ringing.
  • Page 25 NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove desk phone handset before each call. Dial a call using your desk phone. To end the call, press the headset call button and hang up the handset. Alternatively, you can place an outgoing call by pressing your headset call control button, then dialling from your desk phone if the desk phone is the default line.
  • Page 26: Multi-Phone Status

    Dial a call from your computer softphone. End the call by pressing the headset call control button. Softphone compatibility Call control from the headset is available for compatible softphones with no additional steps by ™ the user except Skype . For a list of compatible softphones, visit plantronics.com/us/support/software-downloads/ .
  • Page 27: Conferencing Additional Headsets And Security Levels

    The following example shows one primary headset with two guest headsets conferenced in. Conferencing additional Your Savi 700 Series headset system (v28 or later) supports DECT Forum recommendations headsets and Security for Enhanced security. Products with Enhanced security are marked with the DECT Forum levels security logo on the base.
  • Page 28: Advanced Use

    This section provides information specific to Savi 700 Series products, with an emphasis on covering all of the available settings for your Savi 700 headset system. Plantronics Hub has its own comprehensive Plantronics Hub User guide which can be found:www.plantronics.com/us/product/plantronics-hub-desktop/#support...
  • Page 29: Hub Settings Options

    Active only during call radio link Always active Software log level Low/Med/High/Verbose detail Metrics collection to Off/On help improve hub General (Savi 700 Default phone line Deskphone/PC/Mobile Series) Auto answer Off / On Off / On MS OC Lync dial tone...
  • Page 30 Default phone line for outbound calls Set the preferred phone line for outbound calls when you press the headset call control button. To change the default outbound line with the base see Change your default outbound line. Auto answer When enabled, this feature will configure your headset to automatically answer a call when it is removed from the charging cradle.
  • Page 31: Ring Tones And Volumes

    System tone Sets the volume of your computer's system tones. Wearing preference (enabled for Savi 740/745 only) Volume controls are oriented up/down for right-ear wearing; when switched to left-ear wearing the volume controls will be reversed. This setting allows for the reversal of the up/ down volume orientation for left-ear wearing.
  • Page 32: Presence

    Streaming audio Off/On Auto-connect to mobile phone Automatically reconnect the Savi base to your paired mobile phone when the phone comes within range of the base unit. Bluetooth enabled Connect wirelessly to and pair with your mobile phone. When disabled, your headset will not...
  • Page 33: Advanced

    Over the air subscription This feature allows a headset to be subscribed to the base without physically docking the headset. It is required when conferencing multiple models of Plantronics headsets. For more on subscription, see Base subscription buttons. For more on headset guest conferencing, see Conference up to three additional headsets.
  • Page 34: Additional Device Management Tools

    Anti-startle (G616) G616 Acoustic Limiting provides additional hearing protection against acoustic shock. When G616 Acoustic Limiting is SELECTED, the system provides additional acoustic shock protection. Sound levels are limited to 102 dBA as recommended in the G616:2006 guideline issued by the Australian Communications Industry Forum (ACIF).
  • Page 35: Need More Help

    © 2015 Plantronics, Inc. All rights reserved. Plantronics, the logo design, HL10, Savi and Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. Windows is a registered trademark of Microsoft Corporation. Nortel is a trademark of Nortel Networks. Skype is a registered trademark of Skype Limited.

This manual is also suitable for:

W720-mW740Savi w710a-m

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