Information Gathering - Suzuki 2006 GSF1200AK6 Supplementary Service Manual

24 GSF1200AK6/SAK6 ('06-MODEL)

INFORMATION GATHERING

To properly diagnose a malfunction, one must not make guesses or assumptions about the circumstances
that caused it. Proper diagnosis and repair require duplicating the situation in which the malfunction
occurred. If a diagnosis is made without duplicating the malfunction, even an experienced service technician
may make a misdiagnosis and not perform the servicing procedure correctly, resulting in the malfunction not
being repaired. For example, a malfunction that occurs only while braking on slippery surfaces will not occur
if the motorcycle is ridden on a non-slippery surface. Therefore, in order to properly diagnose and repair the
motorcycle, the customer must be questioned about the conditions at the time that the malfunction occurred
making "Information gathering" very important. In order for the information obtained from the customer to be
used as a reference during troubleshooting, it is necessary to ask certain important questions concerning
the malfunction. Therefore, a questionnaire has been created to improve the information-gathering proce-
dure.
Questionnaire Example
Customer's name
First registered year
ABS operation
ABS does not work
ABS works so often
Too long stopping distance
Others
ABS indicator light
Does not light up
Lights up
Goes off after running over 10 km/h
Yes No
Flashes
Tires
Abnormal air pressure
Less thread depth
No specified tires installed
Road surface
Paved road
Dry Wet
Unpaved road
Gravel Muddy
Others
Note:
NOTE:
The above form is a standard sample. It should be modified according to characteristic of each market.
License plate No.
Date malfunction occurred Frequency of occurrence Weather of date of occur-
PROBLEM SYMPTOMS
CONDITIONS WHEN MALFUNCTION OCCURED
Others
Uneven
Frame serial No.
Past malfunctions and repairs
Riding conditions
While stopping
Over 10 km/h
When turning
Others
Brake operating conditions
Usual braking
Quick/hard braking
Interface
Too big pulsations at brake levers
Too large brake lever strokes
Others
Others
Abnormal noise from the ABS control unit/HU
Skid noise from the calipers
Vibration at the brake levers
Mileage
rence