4. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.

5. Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment

to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.

Before You Call

NOTE:

Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.

You may also be asked for your Service Tag (located on the back or bottom of your computer).

Remember to fill out the Diagnostics Checklist (see

telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other

troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.

CAUTION:

Before working inside your computer, follow the safety instructions in your Product Information Guide.

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back or bottom of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file.

Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

Contacting Dell

NOTE:

If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product

catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be

available in your area. To contact Dell for sales, technical support, or customer service issues:

1. Visit support.dell.com.

2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.

3. Click Contact Us on the left side of the page.

4. Select the appropriate service or support link based on your need.

5. Choose the method of contacting Dell that is convenient for you.

Back to Contents Page

Diagnostics

Checklist). If possible, turn on your computer before you call Dell for assistance and call from a

Table of Contents