Using Group Features; Call Pickup Groups; Hunt Groups - Siemens optiPoint 410 User Manual

Operating the Telephone with the Display
Step by Step
52

Using Group Features

To help with handling certain types of calls, your tele-
phone can be part of a pickup group, a hunt group, or
both.

Call Pickup Groups

The administrator can combine several telephones to
form a pickup group. If your telephone belongs to a pick-
up group, you can pick up calls for another group mem-
ber. If you want another group member to handle a call,
you can also ignore the call. After you do so, your tele-
phone stops ringing and returns to idle state.

Hunt Groups

The administrator can merge several telephones to
form a hunt group. If your telephone belongs to a hunt
group, the Broadsoft routes calls for members of your
group according to rules defined by the administrator.
Hunt groups provide a simple way to distribute calls
among a group of stations.
If you want another group member to handle a call, you
can also make your telephone appear busy to the hunt
group. After you do so, your telephone does not receive
hunt group calls.