Troubleshooting The L-Ess - Cisco ASR 5000 Series Installation And Administration Manual

▀ Troubleshooting the L-ESS

Troubleshooting the L-ESS
In the event problems are experienced while using the L-ESS application, refer to the following table for
troubleshooting information.
Table 3. Troubleshooting L-ESS
Problem
The L-ESS application cannot
connect/login to the ASR 5000
platform.
The L-ESS application cannot
connect/login to the Remote
destination.
▄ Cisco ASR 5000 Series External Storage Server Installation and Administration Guide
84
Troubleshooting Method

Make sure that you are supplying the correct user name, password and chassis‟ host
name or IP address.

Make sure that you created an admin or config-admin account that is enabled for
SFTP in the correct context.

Make sure that you have created SSH keys on the chassis.

Make sure that you have enabled the SFTP subsystem on the chassis.

Make sure that you can manually create SFTP connection from L-ESS to chassis with
same configured user name, password and host name/IP address of the chassis.
For example:
sftp drokade@qain5
Connecting to qain5...
drokade@qain5's
password: sftp>

If SNMP support is configured trap notification raised due to connection failure may
provide additional information on why L-ESS could not connect to chassis.

Make sure that you are supplying the correct user name, password and remote
destination host name or IP address.

Make sure that the supplied user is already created on remote destination.

Make sure that SSH daemon / SFTP Server is running on remote destination.

Make sure that you can manually create SFTP connection from L-ESS to remote
destination with same configured user name, password and host name/IP address of
the remote destination.
For example:
sftp drokade@qain5
Connecting to qain5...
drokade@qain5's
password: sftp>

If SNMP support is configured trap notification raised due to connection failure may
provide additional information on why L-ESS could not connect to remote
destination.
L-ESS Maintenance and Troubleshooting
OL-22979-03