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Siemens HiPath 3000 Operating Instructions Manual

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Summary of Contents for Siemens HiPath 3000

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  • Page 2: Before You Begin

    Do not operate the telephone in environments where there is a danger of explosions. Use only original Siemens accessories. Using other accessories may cause a hazard and will invalidate the warranty and the CE mark. Never open the telephone or a key module. If you encounter any problems, contact the service personnel.

  • Page 3: Table Of Contents

    Contents Basic operating instructions ....7 optiPoint 500 entry control panel....... 7 How to Use these Operating Instructions .
  • Page 4 Contents Calling Multiple Parties Simultaneously ..21 Calling a Second Party (Consultation Hold) ..... . 21 Switching to the Party on Hold (Toggle) .
  • Page 5 Contents Testing the Telephone ......33 Testing the Telephone Functions ......33 Call Forwarding .
  • Page 6 Contents Using Other Team Functions ....50 Turning Group Call On and Off ....... 50 Accepting a Call for Another Member of Your Team .

  • Page 7: Basic Operating Instructions

    Basic operating instructions Basic operating instructions optiPoint 500 entry control panel Speaker Keys for for ring tones telephone settings Handset LEDs Eight fixed function keys: Consultation Redial Message Waiting Callback Speed Dial Mute Speaker Release Keypad Your service personnel can customize the default assignment to meet your preferences and requirements following order placement.

  • Page 8: How To Use These Operating Instructions

    Basic operating instructions Step by Step How to Use these Operating Instruc- tions You will find a graphic representation of the steps in log- ical sequence in the left column. Below is an explana- tion of the symbols: Lift the handset (off-hook). Replace the handset (on-hook).

  • Page 9: Accessing Functions

    Basic operating instructions Step by Step Accessing Functions ... With Codes You can activate the functions of your system by entering codes such as: DND (do not disturb) on. DND (do not disturb) off. All codes to activate or enable functions are always introduced by pressing the star key, and all codes to deactivate, disable or delete functions are always entered starting with the pound key.

  • Page 10: Making And Answering Calls

    Making and Answering Calls Step by Step Making and Answering Calls Special default ring signaling is set for your telephone: • When you receive an internal call, your telephone rings once every four seconds (single-tone se- quence). • When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).

  • Page 11: Using Call Waiting

    Making and Answering Calls Step by Step Using Call Waiting Callers can still reach you while you are engaged in an- other call. A signal alerts you to the waiting call. You can either ignore or accept the waiting call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later You can also bar call waiting or the call waiting tone...

  • Page 12: Turning The Call Waiting Tone On And Off

    Making and Answering Calls Step by Step G=B9 Enter the code to "prevent" or "allow" call waiting. F=B9 Turning the Call Waiting Tone On and Off You can suppress the call waiting tone every six sec- onds for external calls. A one-time special dial tone then alerts you to the waiting call.

  • Page 13: Using Mailboxes

    Making and Answering Calls Step by Step Using Mailboxes If there are messages waiting for you, you will hear a special dial tone (continuous buzzing) when you lift the handset. Lift the handset. G?A< Enter the code. Press the illuminated key. Message Waiting This connects you to the sender of the message or the mailbox system.

  • Page 14: Turning Do Not Disturb On And Off

    Making and Answering Calls Step by Step Turning Do Not Disturb On and Off You can activate the do not disturb function if you do not want the receive any calls. When do not disturb is acti- vated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this pur- pose (contact the service personnel).

  • Page 15: Answering Calls From The Entrance Telephone And Opening The Door

    Making and Answering Calls Step by Step Turning off the mute: Press the illuminated key. The LED goes out. Mute Answering Calls from the Entrance Telephone and Opening the Door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener.
  • Page 16 Making and Answering Calls Step by Step Activating the door opener: Lift the handset. Enter the code. Dial the entrance telephone number. Enter the five-digit code. Default code = "00000" (con- tact the service personnel). Enter the type of door opener. 1 = enable with ring, 2 = enable w/o ring = You can also open the door with- out a doorbell ring.

  • Page 17: Making Calls

    Making Calls Step by Step Making Calls Dialing Numbers Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy: Replace the handset. Press the key.

  • Page 18: Caller Id Suppression

    Making Calls Step by Step Caller ID Suppression You can prevent your station number or name from ap- pearing on the displays of external parties you call. The feature remains active until you deactivate it. Lift the handset. GA? L Enter code for "suppress"...

  • Page 19: Automatic Connection Setup (Hotline)

    Making Calls Step by Step Automatic Connection Setup (Hotline) If this function is configured (contact the service per- sonnel), the system automatically sets up a connection to a preset internal or external destination. Lift the handset. Depending on the setting, the connection is either set up immediately or only after a preset period of time (hotline after a timeout).

  • Page 20: Assigning A Station Number (Not For U.s.)

    Making Calls Step by Step Assigning a Station Number (Not for U.S.) If this function has been configured (contact the service personnel), you can selectively assign a specific num- ber (DID number) to your telephone before making an external call. The assigned number then appears on the called party’s display.

  • Page 21: Calling Multiple Parties Simultaneously

    Calling Multiple Parties Simultaneously Step by Step Calling Multiple Parties Simultaneously Calling a Second Party (Consultation Hold) You can call a second party while engaged in a call. The first party is placed on hold. Press the key. LED flashes. Consultation Call the second station.

  • Page 22: Conducting A Conference

    Calling Multiple Parties Simultaneously Step by Step Conducting a Conference In a conference call, you can talk to as many as four oth- er parties at the same time. These may be internal or external users. Lift the handset. Call the first party. Press the key.

  • Page 23: Transferring A Call

    Calling Multiple Parties Simultaneously Step by Step Transferring a Call If the person you are speaking to wants to talk to anoth- er colleague of yours, you can transfer the call that col- league. Press the key. LED flashes. Consultation Enter the number of the party to which you want to transfer the call.

  • Page 24: Parking A Call

    Calling Multiple Parties Simultaneously Step by Step Parking a Call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone.

  • Page 25: Making Calls To Stored Destinations

    Making Calls to Stored Destinations Step by Step Making Calls to Stored Destinations Redialing a Number The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. Lift the handset. Press this key. Redial If this feature is configured (contact the service personnel), accounts codes entered are also...

  • Page 26: Displaying And Assigning Call Charges

    Displaying and Assigning Call Charges Step by Step Displaying and Assigning Call Charges Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: The service personnel has set up account codes for you. Lift the handset. Enter the code.

  • Page 27: If You Cannot Reach A Destination

    If You Cannot Reach a Destination... Step by Step If You Cannot Reach a Destina- tion... Using Callback If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user. You receive a callback, •...

  • Page 28: Call Waiting (Camp-On)

    If You Cannot Reach a Destination... Step by Step Call Waiting (Camp-On) It is important that you reach the called party, but the number is busy. Lift the handset. Enter the internal station number. Wait (approx. 5 seconds) until the busy tone is followed by the ring tone.

  • Page 29: Telephone Settings

    Telephone Settings Step by Step Telephone Settings Adjusting the Ring Volume J or K Press one of these keys while the phone is idle. Press the key. J or K To raise or lower the volume, keep pressing the keys un- til the desired volume is set.

  • Page 30: Locking The Telephone To Prevent Unauthorized Use

    Telephone Settings Step by Step Locking the Telephone to Prevent Unauthorized Use You can prevent unauthorized persons from using your telephone during your absence. Precondition: You must have configured a personal identification number (PIN) for your telephone Æ page 31. To lock and unlock the telephone: Lift the handset.

  • Page 31: Saving Your Pin

    Telephone Settings Step by Step Saving Your PIN To use the functions • to prevent unauthorized persons from using your telephone Æ page 30 to use another telephone like your own Æ page 38 • to change your call number Æ page 39 •...

  • Page 32: Saving Station Numbers And Appointments

    Saving Station Numbers and Appointments Step by Step Saving Station Numbers and Appointments Storing Station Speed-Dial Numbers You can store the ten numbers which you use the most and dial them using your own station speed-dial num- 9 Æ page 25. bers: 0 through Lift the handset.

  • Page 33: Testing The Telephone

    Testing the Telephone Step by Step Testing the Telephone Testing the Telephone Functions You can test your telephone functions. Precondition: Your telephone is idle. Lift the handset. FB=9 Enter the code. If everything is OK, • all LEDs on the telephone start flashing, and •...

  • Page 34: Call Forwarding

    Call Forwarding Step by Step Call Forwarding Using Variable Call Forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system). Special features must be taken into consider- ation if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ...

  • Page 35: Using Night Answer

    Call Forwarding Step by Step Using Night Answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by the service personnel ( standard night answer service) or by you (temporary night answer service).

  • Page 36: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn) (Not For U.s.)

    Call Forwarding Step by Step Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) If this function has been configured (contact the service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network.

  • Page 37: Using Other Functions

    Using Other Functions Step by Step Using Other Functions Sending a Message You can send short text messages to users who have system telephones. Transmitted text messages are signaled in the same way as a callback request on the optiset E entry, optiset E basic and optiPoint 500 entry models.

  • Page 38: Using Another Telephone Like Your Own

    Using Other Functions Step by Step Using Another Telephone Like Your Other people can temporarily use your telephone for outgoing calls as though it were their own. Lift the handset. F>9A Enter the code. Enter the other user’s station number. Enter the other user’s telephone lock PIN.

  • Page 39: Change Call Number (Relocate)

    Using Other Functions Step by Step Change call number (relocate) You can put your call number on every other available telephone when it is set up (contact the service person- nel). Your previous telephone then receives the old call num- ber of your new telephone.

  • Page 40: Resetting Services And Functions (System-Wide Cancellation For A Telephone)

    Using Other Functions Step by Step Resetting Services and Functions (System-Wide Cancellation for a Tele- phone) There is a general reset procedure for activated func- tions. The following functions are canceled, if they were activated: • Forwarding on • Advisory msg. on •...

  • Page 41: Silent Monitor

    Using Other Functions Step by Step Silent Monitor If this function has been configured (contact the service personnel), you can join a call already in progress at an internal station and listen in unnoticed. Lift the handset. FB== Enter the code. Enter the internal station number.

  • Page 42: Activating Functions For Another Telephone

    Using Other Functions Step by Step Activating Functions for Another Telephone If this function has been configured (contact the service personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service. 97/#97 Æ...

  • Page 43: Locking Another Telephone To Prevent Unauthorized Use

    Using Other Functions Step by Step Locking Another Telephone to Prevent Unauthorized Use If this function has been configured (contact the service personnel), you can lock other telephones to prevent unauthorized use, and later unlock them again. You can use this function to unlock the telephone for us- ers who have locked their telephones and then forgot- ten their PINs.
  • Page 44 Using Other Functions Step by Step 97/#97 Æ page 14 • Do not disturb, code: 7 Æ page 25 • Speed-dialing, code: 83 Æ page 42 • Associated service, code: Precondition: You have a telephone that uses tone di- aling (DTMF dialing) or you can switch your telephone to tone dialing.

  • Page 45: Controlling Connected Computers Or Other Programs And Telephone Data Service (For Hipath 3500/3550/3700/3750 Only)

    Using Other Functions Step by Step Controlling Connected Computers or Other Programs and Telephone Data Service (For HiPath 3500/3550/3700/3750 only) If this function has been configured (contact the service personnel), you can control connected computers or programs running on them, such as hotel services or in- formation systems, from your telephone.

  • Page 46: Controlling Relays

    Using Other Functions Step by Step Controlling Relays If this feature is configured (contact the service person- nel), you can turn up to four relays on and off to control different facilities (such as a door opener). Depending on how they are programmed, you can switch the relays on and off or switch them on and have them switched off automatically after a timeout.

  • Page 47: Enhanced Paging Equipment (Hipath 3700/3750 Only)

    Using Other Functions Step by Step Answering the page from the nearest telephone: Lift the handset. F>B Enter the code. Enter your own station number. Enhanced Paging Equipment (Hipath 3700/ 3750 Only) Paging: Lift the handset. F=> Enter the code. Enter the number of the party you want to page.

  • Page 48: Team And Executive/Secretary Functions With

    Team and Executive/Secretary Functions With Assigned Trunk Lines Step by Step Team and Executive/Secretary Functions With Assigned Trunk Lines If this function has been configured (contact the service personnel), you belong to a team of users for whom special trunk lines exist. You can then conduct your calls as usual via the trunk assigned to you.

  • Page 49: Transferring Calls Directly To The Executive (Only In An Executive/Secretary Group)

    Team and Executive/Secretary Functions With Assigned Trunk Lines Step by Step Transferring Calls Directly to the Exec- utive (Only in an Executive/Secretary Group) Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it.

  • Page 50: Using Other Team Functions

    Using Other Team Functions Step by Step Using Other Team Functions Turning Group Call On and Off If this function has been configured (contact the service personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number.

  • Page 51: Accepting A Call For Another Member Of Your Team

    Using Other Team Functions Step by Step Enter a group/trunk number to directly "leave or join". If you deactivate the audible tone for another group or trunk, or deactivate it for all groups and trunks to which you belong, a special dial tone sounds when you lift the handset.

  • Page 52: Uniform Call Distribution (Ucd)

    Using Other Team Functions Step by Step Uniform Call Distribution (UCD) If this function has been configured (contact the service personnel), you belong to a group of users (agents) to whom calls are distributed. An incoming call is always assigned to the agent who has had the longest break without a call.

  • Page 53: Special Functions In The Lan (Pc Network)

    Special Functions in the LAN (PC Network) If your telephone is operating in a HiPath 5000 RSM en- vironment, multiple HiPath 3000 systems are intercon- nected via a LAN (Local Area Network, e.g. proprietary PC network). Your telephone calls are conducted via the LAN (PC network).

  • Page 54: Transferring Call Forwarding

    HiPath 5000 RSM tele- phones. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 3000 to which your telephone is connected. Enter. Enter the (DISA) call number of your telephone.

  • Page 55: Using Night Answer

    Æ page 35. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 3000 to which the night answer telephone is connected. Enter. Enter the (DISA) call number of the telephone from which you wish to activate/deactivate the night answer service.

  • Page 56: Activating And Deactivating A Ringing Group

    Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Æ page 51. Saving the telephones for the ringing group: Lift the handset. Enter the code.

  • Page 57: Controlling Relays

    Æ page 46 in other HiPath 3000 communications platforms. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 3000 in which the relay is to be controlled. Enter. Enter the (DISA) call number of the telephone from which you wish to control the relay.

  • Page 58: Opening The Door

    Æ page 15 in other HiPath 3000 communications platforms. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 3000 in which the door is to be opened. Enter. Enter the (DISA) call number of the telephone from which you wish to activate the door opener.

  • Page 59: Documentation

    CD-ROM (ask the service personnel) in HTML and PDF format. The CD-Rom (7 languages) or a printout of these operating instructions can be ordered from the details of the article number from Siemens' Sales Or- ganisation of via the following Internet address.

  • Page 60: Fixing Problems

    Fixing Problems Fixing Problems Telephone Maintenance • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

  • Page 61: Index

    Index Index calls distributing ..........52 calls in queue ..........52 CE mark ............2 change call number ........39 account code ..........26 cleaning the telephone ......60 agents ............52 conference ..........21 announcement ........... 18 connection setup, automatic ....
  • Page 62 Index message answering ..........37 handsfree answerback ......13 deleting/displaying ......... 37 HiPath 5000 RSM receiving ..........37 actuators ..........57 sending ............ 37 group call ..........53 monitoring hunt group ..........53 silent ............41 night answer ........... 55 multiple subscriber number (MSN) ..
  • Page 63 Index resetting functions telephone test ........40 ..........33 resetting services temporary phone using a ........40 ring tone temporary phone ............29 ........38 ring transfer testing the telephone ........ 33 in an executive/secretary team testing the telephone functions ....
  • Page 64 Quick-Reference Operating Instructions (Appendix)
  • Page 65 Overview of Functions and Codes (Alphabetical) Overview of Functions and Codes (Alphabetical) The table below lists all available functions. If these functions have been configured (contact the service personnel), they can be called by entering a code or pressing a function key. Functions Operating Steps Accept a waiting call (camp-on)
  • Page 66 Overview of Functions and Codes (Alphabetical) Functions Operating Steps C F:: D Call forwarding on Stn No. C F:; D Stn No. C F:< D Stn No. C G: L Call forwarding off C F>9: D Forward Line: On Trk No. Stn No.
  • Page 67 Overview of Functions and Codes (Alphabetical) Functions Operating Steps C FB9 Control relay on C GB9 Control relay off Conversation (entrance telephone) or after 30 seconds Int. F?: D Open door Int. Consultation C FAB D Door release on Int. + Code C GAB D Door release off Int.
  • Page 68 Overview of Functions and Codes (Alphabetical) Functions Operating Steps C F=> D Paging another person (not for U.S.) Int. C F>B D Answer page Int. (simple paging equipment) C G=> D Answer page Int. (enhanced paging equipment) F>? Park a call Consultation C G>? Retrieve parked call...
  • Page 69 Overview of Functions and Codes (Alphabetical) Functions Operating Steps C F?A D Send message Int. ( C G?A: L Delete message (sent) C L G?A< Accept message C FA9 D Speaker call Int. HF answerback Start conference Stn No. Consultation F<...
  • Page 70 Overview of Functions and Codes (Alphabetical) Functions Operating Steps C F=9: D Log on at beginning of shift Code C G=9: L Log off at end of shift C G=9; L Log off work C F=9; L Log on work F=9<...

  • Page 71: Fcc And Industry Canada Compliance

    FCC Rules, Part 15 The Siemens optiPoint 500 telephone has been tested and complied with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a com- mercial environment.
  • Page 72 RENs, contact the local tele- phone company. Note: REN is associated with the analog telephones. It is not applicable to Siemens opti- Point 500 telephone. If requested, please supply the FCC Certification numbers of the front-end host terminal equipment that have a direct Public Switched Telephone Network connection (i.e.

  • Page 73: Equipment Attachment Limitations

    Ringer Equivalence Numbers of all the devices does not exceed 5. The REN is associated with the analog loop-start and ground-start telephones. It is not ap- plicable to Siemens optiPoint 500 telephones. Equipment Attachment Limitations The Industry Canada label identifies certified equipment.
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